Toyota Sienna Hybrid (2021 year). Manual in english - part 8

461

7-1. Essential information

7

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Tempered glass

B

462

7-2. Steps to take in an emergency

7-2.Steps to take in an emergency

If your vehicle needs 

to be towed

If towing is necessary, we 
recommend having your 
vehicle towed by your 
Toyota dealer or commer-
cial towing service, using a 
wheel-lift type truck or flat-
bed truck.

Use a safety chain system 
for all towing, and abide by 
all state/provincial and local 
laws.

2WD models: If towing your 
vehicle with a wheel-lift type 
truck from the front, the 
vehicle’s rear wheels and 
axles must be in good con-
ditions. (



P.462, 463)

If they are damaged, use a 
towing dolly or flatbed 
truck.

AWD models: If towing your 
vehicle with a wheel-lift type 
truck, use a towing dolly. 
(



P.462, 463)

WARNING

Observe the following precau-

tions. Failure to do so may result 

in death or serious injury.

■

When towing the vehicle

2WD models: Be sure to transport 

the vehicle with the front wheels 

raised or with all four wheels 

raised off the ground. If the vehi-

cle is towed with the front wheels 

contacting the ground, the drive-

train and related parts may be 

damaged or electricity generated 

by the operation of the motor may 

cause a fire to occur depending 

on the nature of the damage or 

malfunction.

AWD models: Be sure to transport 

the vehicle with all four wheels 

raised off the ground. If the vehi-

cle is towed with the tires contact-

ing the ground, the drivetrain or 

related parts may be damaged, 

the vehicle may fly off the truck, or 

electricity generated by the opera-

tion of the motor may cause a fire 

to occur depending on the nature 

of the damage or malfunction.

463

7-2. Steps to take in an emergency

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The following may indicate a 
problem with your transmission. 
Contact your Toyota dealer or 
commercial towing service 
before towing.



The hybrid system warning 
message is shown on the 
multi-information display and 
the vehicle does not move.



The vehicle makes an abnor-
mal sound.



From the front (2WD models)

Release the parking brake.
Turn automatic mode off. 
(



P.244)



From the front (AWD models)

Use a towing dolly under the 
rear wheels.

NOTICE

■

To prevent damage to the 

vehicle when towing using a 

wheel-lift type truck

●

Do not tow the vehicle from the 

rear when the power switch is 

off. The steering lock mecha-

nism is not strong enough to 

hold the front wheels straight.

●

When raising the vehicle, 

ensure adequate ground clear-

ance for towing at the opposite 

end of the raised vehicle. With-

out adequate clearance, the 

vehicle could be damaged while 

being towed.

■

To prevent damage to the 

vehicle when towing with a 

sling-type truck

Do not tow with a sling-type truck, 

either from the front or rear.

■

Recreational towing (behind 

motor home, etc.)

Never dinghy tow your vehicle to 

prevent causing serious damage 

to the AWD system and transmis-

sion. (



P.230)

Situations when it is nec-
essary to contact dealers 
before towing

Towing with a wheel-lift 
type truck

464

7-2. Steps to take in an emergency



From the rear

Use a towing dolly under the 
front wheels.

When using a flatbed truck to 
transport the vehicle, use tire 
strapping belts. Refer to the 
owner’s manual of the flatbed 

truck for the tire strapping 
method.
In order to suppress vehicle 
movement during transporta-
tion, set the parking brake and 
turn the power switch off.

NOTICE

■

Towing with a sling-type 

truck

Do not tow with a sling-type truck 

to prevent body damage.



2WD models



AWD models

Using a flatbed truck

465

7-2. Steps to take in an emergency

7

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

Fluid leaks under the vehicle
(Water dripping from the air 
conditioning after use or drip-
ping from the muffler is nor-
mal.)



Flat-looking tires or uneven 
tire wear



Engine coolant temperature 
gauge needle continually 
points higher than normal.



Changes in exhaust sound



Excessive tire squeal when 
cornering



Strange noises related to the 
suspension system



Pinging or other noises 
related to the hybrid system



Engine missing, stumbling or 
running roughly



Appreciable loss of power



Vehicle pulls heavily to one 
side when braking



Vehicle pulls heavily to one 
side when driving on a level 
road



Loss of brake effectiveness, 
spongy feeling, pedal almost 
touches the floor

If you think something 

is wrong

If you notice any of the fol-
lowing symptoms, your 
vehicle probably needs 
adjustment or repair. Con-
tact your Toyota dealer as 
soon as possible.

Visible symptoms

Audible symptoms

Operational symptoms

466

7-2. Steps to take in an emergency

■

Brake system warning light (warning buzzer)

■

Brake system warning light

■

Charging system warning light

*

*

: This light illuminates on the multi-information display with a message.

If a warning light turns on or a warning buzzer 

sounds

Calmly perform the following actions if any of the warning 
lights comes on or flashes. If a light comes on or flashes, but 
then goes off, this does not necessarily indicate a malfunc-
tion in the system. However, if this continues to occur, have 
the vehicle inspected by your Toyota dealer.

Actions to the warning lights or warning buzzers

Warning light

Details/Actions

(U.S.A.)

(Red)

(Canada)

Indicates that:



The brake fluid level is low; or



The brake system is malfunctioning



Immediately stop the vehicle in a safe place and 
contact your Toyota dealer. Continuing to drive 
the vehicle may be dangerous.

Warning light

Details/Actions

(Yellow)

Indicates a malfunction in:



The parking brake system;



The regenerative braking system; or



The electronically controlled brake system



Have the vehicle inspected by your Toyota 
dealer immediately.

Warning light

Details/Actions

Indicates a malfunction in the vehicle’s charging sys-
tem



Immediately stop the vehicle in a safe place and 
contact your Toyota dealer.

467

7-2. Steps to take in an emergency

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■

High coolant temperature warning light

*

 (warning buzzer)

*

: This light illuminates on the multi-information display with a message.

■

Hybrid system overheat warning light

*

 (warning buzzer)

*

: This light illuminates on the multi-information display with a message.

■

Low engine oil pressure warning light

*

 (warning buzzer)

*

: This light illuminates on the multi-information display with a message.

■

Malfunction indicator lamp

Warning light

Details/Actions

Indicates that the engine coolant temperature is too 
high



Immediately stop the vehicle in a safe place.
Handling method (



P.511)

Warning light

Details/Actions

Indicates that the hybrid system has overheated



Stop the vehicle in a safe place.
Handling method (



P.511)

Warning light

Details/Actions

Indicates that the engine oil pressure is too low



Immediately stop the vehicle in a safe place and 
contact your Toyota dealer.

Warning light

Details/Actions

(U.S.A.)

(Canada)

Indicates a malfunction in:



The hybrid system;



The electronic engine control system;



The electronic throttle control system; or



The emission control system (if equipped)



Have the vehicle inspected by your Toyota 
dealer immediately.

468

7-2. Steps to take in an emergency

■

SRS warning light

■

ABS warning light

■

Electric power steering system warning light (warning 
buzzer)

Warning light

Details/Actions

Indicates a malfunction in:



The SRS airbag system;



The front passenger occupant classification system; 
or



The seat belt pretensioner system



Have the vehicle inspected by your Toyota 
dealer immediately.

Warning light

Details/Actions

(U.S.A.)

(Canada)

Indicates a malfunction in:



The ABS; or



The brake assist system



Have the vehicle inspected by your Toyota 
dealer immediately.

Warning light

Details/Actions

(Red/yellow)

Indicates a malfunction in the EPS (Electric Power 
Steering) system



Have the vehicle inspected by your Toyota 
dealer immediately.

469

7-2. Steps to take in an emergency

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■

PCS warning light (warning buzzer)

■

LTA indicator (warning buzzer)

■

Intuitive parking assist OFF indicator (warning buzzer)

Warning light

Details/Actions

(Flashes or illumi-

nates)

When a buzzer sounds simultaneously:
Indicates a malfunction has occurred in the PCS (Pre-
Collision System).



Have the vehicle inspected by your Toyota 
dealer immediately.

When a buzzer does not sound: 
The PCS (Pre-Collision System) has become tempo-
rarily unavailable, corrective action may be necessary.



Follow the instructions displayed on the multi-
information display. (



P.265, 480)

If the PCS (Pre-Collision System) or VSC (Vehicle Sta-
bility Control) system is disabled, the PCS warning 
light will illuminate.



P.274

Warning light

Details/Actions

(Orange)

Indicates a malfunction in the LTA (Lane Tracing 
Assist)



Follow the instructions displayed on the multi-
information display. (



P.285)

Warning light

Details/Actions

(If equipped)

When a buzzer sounds:
Indicates a malfunction in the Intuitive parking assist 
function



Have the vehicle inspected by your Toyota 
dealer immediately.

When a buzzer does not sound:
Indicates that the system is temporarily unavailable, 
possibly due to a sensor being dirty or covered with 
ice, etc.



Follow the instructions displayed on the multi-
information display. (



P.311, 477)

470

7-2. Steps to take in an emergency

■

RCD OFF indicator (warning buzzer)

■

PKSB OFF indicator (warning buzzer)

■

RCTA OFF indicator (warning buzzer)

Warning light

Details/Actions

(If equipped)

When a buzzer sounds:
Indicates a malfunction in the RCD (Rear Camera 
Detection) function



Have the vehicle inspected by your Toyota 
dealer immediately.

When a buzzer does not sound:
Indicates that the function temporarily cannot be used 
due to the camera being dirty, etc.



Follow the instructions displayed on the multi-
information display. (



P.477)

Warning light

Details/Actions

(If equipped)

When a buzzer sounds:
Indicates a malfunction in the PKSB (Parking Support 
Brake) system



Have the vehicle inspected by your Toyota 
dealer immediately.

When a buzzer does not sound:
Indicates that the system is temporarily unavailable, 
possibly due to a sensor being dirty or covered with 
ice, etc.



Follow the instructions displayed on the multi-
information display. (



P.322)

Warning light

Details/Actions

(If equipped)

When a buzzer sounds:
Indicates a malfunction in the RCTA (Rear Cross Traf-
fic Alert) function



Have the vehicle inspected by your Toyota 
dealer immediately.

When a buzzer does not sound:
Indicates that the rear bumper around the radar sen-
sor is covered with dirt, etc. (



P.301)



Follow the instructions displayed on the multi-
information display. (



P.301, 477)

471

7-2. Steps to take in an emergency

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■

Slip indicator

■

Brake Override System/Drive-Start Control/PKSB (if 
equipped) warning light

*

 (warning buzzer)

*

: This light illuminates on the multi-information display with a message.

■

Brake hold operated indicator (warning buzzer)

Warning light

Details/Actions

Indicates a malfunction in:



The VSC/Trailer Sway Control system;



The TRAC system; or



The hill-start assist control system



Have the vehicle inspected by your Toyota 
dealer immediately.

Warning light

Details/Actions

When a buzzer sounds:



Brake Override System is malfunctioning;



Drive-Start Control is operating;



Drive-Start Control is malfunctioning; or



Parking Support Brake function (for static objects) (if 
equipped) is operating



Follow the instructions displayed on the multi-
information display.

When a buzzer does not sound:
Brake Override System is operating



Release the accelerator pedal and depress the 
brake pedal.

Warning light

Details/Actions

(Flashes)

Indicates a malfunction in the brake hold system



Have the vehicle inspected by your Toyota 
dealer immediately.

472

7-2. Steps to take in an emergency

■

Parking brake indicator

■

Tire pressure warning light

■

Low fuel level warning light

Warning light

Details/Actions

(U.S.A.)

(Flashes)

(Canada)
(Flashes)

It is possible that the parking brake is not fully 
engaged or released



Operate the parking brake switch once again.

This light comes on when the parking brake is not 
released. If the light turns off after the parking brake is 
fully released, the system is operating normally.

Warning light

Details/Actions

When the light comes on after blinking for approxi-
mately 1 minute:
Malfunction in the tire pressure warning system



Have the system checked by your Toyota dealer.

When the light comes on:
Low tire inflation pressure such as



Natural causes



Flat tire



Immediately stop the vehicle in a safe place.
Handling method (



P.474)

Warning light

Details/Actions

Indicates that remaining fuel is approximately 2.7 gal. 
(10.2 L, 2.2 Imp. gal.) or less



Refuel the vehicle.

473

7-2. Steps to take in an emergency

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■

Seat belt reminder light (warning buzzer

*

)

*

: Driver’s seat belt warning buzzer:

The driver’s seat belt warning buzzer sounds to alert the driver that his or 
her seat belt is not fastened. Once the power switch is turned to ON, the 
buzzer sounds. If the seat belt is still unfastened, the buzzer sounds inter-
mittently for a certain period of time after the vehicle reaches a certain 
speed.
Front passenger’s seat belt warning buzzer:
The front passenger’s seat belt warning buzzer sounds to alert the front 
passenger that his or her seat belt is not fastened. If the seat belt is 
unfastened, the buzzer sounds intermittently for a certain period of time 
after the vehicle reaches a certain speed.

■

Rear passengers’ seat belt reminder light (warning buzzer

*

)

*

: Rear passengers’ seat belt warning buzzer:

The rear passengers’ seat belt warning buzzer sounds to alert the rear 
passengers that his or her seat belt is not fastened. If the seat belt is 
unfastened, the buzzer sounds intermittently for a certain period of time, 
after the seat belt is fastened and unfastened and the vehicle reaches a 
certain speed.

■

Warning buzzer

In some cases, the buzzer may not 

be heard because of noisy place or 

an audio sound.

■

Front passenger detection sen-

sor, seat belt reminder and 

warning buzzer

●

If luggage is placed on the front 

passenger seat, the front passen-

ger detection sensor may cause 

the warning light to flash and the 

warning buzzer to sound even if a 

passenger is not sitting in the 

Warning light

Details/Actions

Warns the driver and/or front passenger to fasten their 
seat belts



Fasten the seat belt.
If the front passenger’s seat is occupied, the 
front passenger’s seat belt also needs to be fas-
tened to make the warning light (warning 
buzzer) turn off.

Warning light

Details/Actions

Warns the rear passengers to fasten their seat belts



Fasten the seat belt.

474

7-2. Steps to take in an emergency

seat.

●

If a cushion is placed on the seat, 

the sensor may not detect a pas-

senger, and the warning light may 

not operate properly.

■

SRS warning light

This warning light system monitors 

the airbag sensor assembly, front 

impact sensors, side impact sensors 

(front door), side impact sensors 

(front), side impact sensors (rear), 

driver’s seat position sensor, 

driver’s seat belt buckle switch, front 

passenger occupant classification 

sensors, “AIR BAG ON” indicator 

light, “AIR BAG OFF” indicator light, 

front passenger’s seat belt buckle 

switch, seat belt pretensioners and 

force limiters, airbags, interconnect-

ing wiring and power sources. 

(



P.42)

■

If the malfunction indicator 

lamp comes on while driving

First check the following:

●

Is the fuel tank empty?

If it is, fill the fuel tank immediately.

●

Is the fuel tank cap loose?

If it is, tighten it securely.
The light will go off after several 

driving trips.
If the light does not go off even after 

several trips, contact your Toyota 

dealer as soon as possible.

■

Electric power steering system 

warning light (warning buzzer)

When the 12-volt battery charge 

becomes insufficient or the voltage 

temporarily drops, the electric power 

steering system warning light may 

come on and the warning buzzer 

may sound.

■

When the tire pressure warning 

light comes on

Inspect the tires to check if a tire is 

punctured.
If a tire is punctured: 



P.491

If none of the tires are punctured:
Turn the power switch to OFF then 

turn it to ON.
Check if the tire pressure warning 

light comes on or blinks.



If the tire pressure warning light 

blinks for approximately 1 minute 

then stays on

There may be a malfunction in the 
tire pressure warning system. Have 
the vehicle inspected by your 
Toyota dealer immediately.



If the tire pressure warning light 

comes on

1

After the temperature of the tires 

has lowered sufficiently, check 

the inflation pressure of each tire 

and adjust them to the specified 

level.

2

If the warning light does not turn 

off even after several minutes 

have elapsed, check that the 

inflation pressure of each tire is 

at the specified level and perform 

initialization. (



P.430)

■

The tire pressure warning light 

may come on due to natural 

causes

The tire pressure warning light may 

come on due to natural causes such 

as natural air leaks and tire inflation 

pressure changes caused by tem-

perature. In this case, adjusting the 

tire inflation pressure will turn off the 

warning light (after a few minutes).

■

When a tire is replaced with a 

compact spare tire (vehicles 

with compact spare tire)

The compact spare tire is not 

equipped with a tire pressure warn-

ing valve and transmitter. If a tire 

goes flat, the tire pressure warning 

light will not turn off even though the 

flat tire has been replaced with the 

spare tire. Replace the spare tire 

with the standard tire and adjust the 

tire inflation pressure. The tire pres-

sure warning light will go off after a 

few minutes.

475

7-2. Steps to take in an emergency

7

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■

Conditions that the tire pres-

sure warning system may not 

function properly



P.428

WARNING

■

If both the ABS and the brake 

system warning lights remain 

on

Stop your vehicle in a safe place 

immediately and contact your 

Toyota dealer. The vehicle will 

become extremely unstable 

during braking, and the ABS sys-

tem may fail, which could cause 

an accident resulting in death or 

serious injury.

■

When the electric power 

steering system warning light 

comes on

When the light comes on yellow, 

the assist to the power steering is 

restricted. When the light comes 

on red, the assist to the power 

steering is lost and handling oper-

ations of the steering wheel 

become extremely heavy. 

When steering wheel operations 

are heavier than usual, grip the 

steering wheel firmly and operate 

it using more force than usual.

■

If the tire pressure warning 

light comes on

Be sure to observe the following 

precautions. Failure to do so 

could cause a loss of vehicle con-

trol and result in death or serious 

injury.

●

Stop your vehicle in a safe 

place as soon as possible. 

Adjust the tire inflation pressure 

immediately.

●

If the tire pressure warning light 

comes on even after tire infla-

tion pressure adjustment, it is 

probable that you have a flat 

tire. Check the tires. If a tire is 

flat, change it with the spare tire 

and have the flat tire repaired by 

the nearest Toyota dealer.

●

Avoid abrupt maneuvering and 

braking. If the vehicle tires dete-

riorate, you could lose control of 

the steering wheel or the 

brakes.

■

If a blowout or sudden air 

leakage should occur

The tire pressure warning system 

may not activate immediately.

■

Maintenance of the tires

Each tire, including the spare (if 

provided), should be checked 

monthly when cold and inflated to 

the inflation pressure recom-

mended by the vehicle manufac-

turer on the vehicle placard or tire 

inflation pressure label (tire and 

load information label). (If your 

vehicle has tires of a different size 

than the size indicated on the 

vehicle placard or tire inflation 

pressure label [tire and load infor-

mation label], you should deter-

mine the proper tire inflation 

pressure for those tires.)

476

7-2. Steps to take in an emergency

WARNING

As an added safety feature, your 

vehicle has been equipped with a 

tire pressure monitoring system 

(TPMS-tire pressure warning sys-

tem) that illuminates a low tire 

pressure telltale (tire pressure 

warning light) when one or more 

of your tires is significantly under-

inflated. Accordingly, when the 

low tire pressure telltale (tire pres-

sure warning light) illuminates, 

you should stop and check your 

tires as soon as possible, and 

inflate them to the proper pres-

sure. Driving on a significantly 

under-inflated tire causes the tire 

to overheat and can lead to tire 

failure. Under-inflation also 

reduces fuel efficiency and tire 

tread life, and may affect the vehi-

cle’s handling and stopping abil-

ity.

Please note that the TPMS (tire 

pressure warning system) is not a 

substitute for proper tire mainte-

nance, and it is the driver’s 

responsibility to maintain correct 

tire pressure, even if under-infla-

tion has not reached the level to 

trigger illumination of the TPMS 

low tire pressure telltale (tire pres-

sure warning light).

Your vehicle has also been 

equipped with a TPMS (tire pres-

sure warning system) malfunc-

tion indicator to indicate when the 

system is not operating properly. 

The TPMS (tire pressure warning 

system) malfunction indicator is 

combined with the low tire pres-

sure telltale (tire pressure warning 

light). When the system detects a 

malfunction, the telltale will flash 

for approximately one minute and 

then remain continuously illumi-

nated. This sequence will con-

tinue upon subsequent vehicle 

start-ups as long as the malfunc-

tion exists. When the malfunction 

indicator is illuminated, the sys-

tem may not be able to detect or 

signal low tire pressure as 

intended.

TPMS (tire pressure warning sys-

tem) malfunctions may occur for a 

variety of reasons, including the 

installation of replacement or 

alternate tires or wheels on the 

vehicle that prevent the TPMS 

(tire pressure warning system) 

from functioning properly. Always 

check the TPMS (tire pressure 

warning system) malfunction tell-

tale after replacing one or more 

tires or wheels on your vehicle to 

ensure that the replacement or 

alternate tires and wheels allow 

the TPMS (tire pressure warning 

system) to continue to function 

properly.

NOTICE

■

To ensure the tire pressure 

warning system operates 

properly

Do not install tires with different 

specifications or manufacturers 

as the tire pressure warning sys-

tem may not operate properly.

477

7-2. Steps to take in an emergency

7

Whe

n tr

ouble

 a

rises

The warning lights and warning buzzers operate as follows depend-
ing on the content of the message. If a message indicates the need 
for inspection by a dealer, have the vehicle inspected by your Toyota 
dealer immediately.

If a warning message 

is displayed

The multi-information dis-
play shows warnings of sys-
tem malfunctions, 
incorrectly performed oper-
ations, and messages that 
indicate a need for mainte-
nance. When a message is 
shown, perform the correc-
tion procedure appropriate 
to the message.

Multi-information display

Follow the instructions of the 
message on the multi-information 
display.
If any of the warning messages 
are shown again after the follow-
ing actions have been performed, 
contact your Toyota dealer.

A

Messages and warnings

478

7-2. Steps to take in an emergency

*

: A buzzer sounds the first time a message is shown on the multi-informa-

tion display.

■

Warning messages

The warning messages explained 

below may differ from the actual 

messages according to operation 

conditions and vehicle specifica-

tions.

■

Warning buzzer

In some cases, the buzzer may not 

be heard due to being in a noisy 

location or audio sound.

■

If a message that indicates the 

need for visiting your Toyota 

dealer is displayed

The system or part shown on the 

multi-information display is malfunc-

tioning. Have the vehicle inspected 

by your Toyota dealer immediately.

■

If a message that indicates the 

need for referring to Owner’s 

Manual is displayed

●

If “Engine Coolant Temp High 

Stop in a Safe Place See Owner’s 

Manual” is shown, follow the 

instructions (



P.514).

●

If any of the following messages 

are shown on the multi-informa-

tion display, it may indicate a mal-

function. Have the vehicle 

inspected by your Toyota dealer 

immediately.

• “Smart Key System Malfunction”

• “Hybrid System Malfunction”

• “Check Engine”

• “Hybrid Battery System Malfunc-

tion”

• “Accelerator System Malfunction”

●

If any of the following messages 

are shown on the multi-informa-

Warning light Warning buzzer

*

Warning



Sounds

• Indicates an important situation, such 

as when a system related to driving is 
malfunctioning or that danger may 
result if the correction procedure is not 
performed

• Indicates a situation, such as when 

damage to the vehicle or danger may 
result

Comes on

or flashes

Sounds

Indicates an important situation, such as 
when the systems shown on the multi-
information display may be malfunction-
ing



Does not sound

• Indicates a condition, such as malfunc-

tion of electrical components, their con-
dition, or indicates the need for 
maintenance

• Indicates a situation, such as when an 

operation has been performed incor-
rectly, or indicates how to perform an 
operation correctly

479

7-2. Steps to take in an emergency

7

Whe

n tr

ouble

 a

rises

tion display, it may indicate a mal-

function. Immediately stop the 

vehicle and contact your Toyota 

dealer.

• “Braking Power Low”

• “12-Volt Battery Charging System 

Malfunction”

• “Oil Pressure Low”

●

If any of the following messages 

are shown on the multi-informa-

tion display, the vehicle may have 

run out of fuel. Stop the vehicle in 

a safe place and, if the fuel level is 

low, refuel the vehicle.

• “Hybrid System Stopped”

• “Engine Stopped”

●

If “Low Auxiliary Battery See 

Owner’s Manual” is shown

• When the display goes off after 

several seconds

*

:

Maintain the hybrid system opera-
tion for more than 15 minutes and 
charge the 12- volt battery.
• When the display does not go off:
Start up the hybrid system using the 
procedures for “If the 12-volt battery 
is discharged” (



P.506)

*

: Displays for about 6 seconds

●

If “Maintenance Required for Trac-

tion Battery Cooling Parts See 

Owner’s Manual” is shown, the fil-

ter may be clogged, the air intake 

vent may be blocked, or there may 

be a gap in the duct. Therefore, 

perform the following correction 

procedure.

• If the air intake vent or filter of the 

hybrid battery (traction battery) 

are dirty, perform the procedures 

on P.443to clean them.

• If the warning message is shown 

when the air intake vent and filter 

of the hybrid battery (traction bat-

tery) are not dirty, have the vehicle 

inspected at your Toyota dealer.

■

If “Engine Oil Level Low Add or 

Replace” is displayed

The engine oil level may be low. 

Check the level of the engine oil, 

and add engine oil if necessary. 

This message may be displayed if 

the vehicle is stopped on a slope. 

Move the vehicle to a level surface 

and check if the message disap-

pears.

■

If “Hybrid System Stopped 

Steering Power Low” is dis-

played

This message is displayed if the 

hybrid system is stopped while driv-

ing.
When steering wheel operations are 

heavier than usual, grip the steering 

wheel firmly and operate it using 

more force than usual.

■

If “Hybrid System Overheated 

Output Power Reduced” is 

shown

The message may be shown when 

driving under severe operating con-

ditions. (For example, when driving 

up a long steep hill or driving up a 

steep hill in reverse.)
Coping method: 



P.514

■

If “Traction Battery Needs to be 

Protected Refrain from the Use 

of N Position” is shown

This message may be displayed 

when the shift lever is in N.
As the hybrid battery (traction bat-

tery) can not be charged when the 

shift lever is in N, shift the shift lever 

to P when the vehicle is stopped.

■

If “Traction Battery Needs to be 

Protected Shift into P to 

Restart” is shown

This message is displayed when the 

hybrid battery (traction battery) 

charge has become extremely low 

because the shift lever has been left 

in N for a certain amount of time.
When operating the vehicle, shift to 

P and restart the hybrid system.

■

If “Shift to P Before Exiting 

Vehicle” is shown

Message is displayed when the 

driver’s door is opened without turn-

480

7-2. Steps to take in an emergency

ing the power switch to OFF with the 

shift lever in any position other than 

P.
Shift the shift lever to P.

■

If “Shift Is in N Release Acceler-

ator Before Shifting” is shown

Message is displayed when the 

accelerator pedal has been 

depressed and the shift lever is in N. 

Release the accelerator pedal and 

shift the shift lever to D or R.

■

If “Accelerator Pedal is 

Pressed” is displayed

The accelerator pedal has been 

depressed when the shift lever is in 

P. Release the accelerator pedal.

■

If “Press Brake When Vehicle Is 

Stopped Hybrid System May 

Overheat” is shown

Message is displayed when the 

accelerator pedal is depressed to 

maintain the vehicle position when 

stopped on a upward slope, etc.
If this continues, the hybrid system 

may overheat.
Release the accelerator pedal and 

depress the brake pedal.

■

If “Auto Power Off to Conserve 

Battery” is shown

Power was turned off due to the 

automatic power off function.
Next time when starting the hybrid 

system, operate the hybrid system 

for approximately 5 minutes to 

recharge the 12-volt battery.

■

If “High Power Consumption 

Power to Climate Temporarily 

Limited” is displayed

Turn off unnecessary electronic 

equipment to reduce power con-

sumption.
Please wait until the power supply 

returns to normal.

■

If “Headlight System Malfunc-

tion Visit Your Dealer” is dis-

played

The following systems may be mal-

functioning.
Have the vehicle inspected by your 

Toyota dealer immediately.

●

The LED headlight system

●

Automatic High Beam

■

If “Radar Cruise Control 

Unavailable” is shown

The dynamic radar cruise control 

with full-speed range system is sus-

pended temporarily or until the prob-

lem shown in the message is 

resolved. (causes and coping meth-

ods: 



P.265)

■

If a message that indicates the 

malfunction of front camera is 

displayed

The following systems may be sus-

pended until the problem shown in 

the message is resolved. (



P.265, 

466)

●

PCS (Pre-Collision System)

●

LTA (Lane Tracing Assist)

●

Automatic High Beam

●

RSA (Road Sign Assist) (if 

equipped)

●

Dynamic radar cruise control with 

full-speed range

■

If “Oil Maintenance Required 

Soon” is displayed

Indicates that the engine oil should 

be scheduled to be changed.

Check the engine oil and change it if 

necessary.

After changing the engine oil, make 

sure to reset the message. 

(



P.418)

■

If “Oil Maintenance Required 

Visit Your Dealer” is displayed

Indicates that the engine oil should 

be changed.

Check and change the engine oil 

and oil filter by your Toyota dealer.

After changing the engine oil, make 

sure to reset the message. 

(



P.418)

481

7-2. Steps to take in an emergency

7

Whe

n tr

ouble

 a

rises

■

Warning buzzer



P.473

NOTICE

■

“High Power Consumption 

Power to Climate Temporar-

ily Limited” is frequently 

shown

There is a possible malfunction 

relating to the charging system or 

the 12-volt battery may be deteri-

orating. Have the vehicle 

inspected by your Toyota dealer.

■

If “Low Auxiliary Battery See 

Owner’s Manual” is displayed 

frequently

The 12-volt battery may have 

deteriorated.
As the battery may discharge in 

this state when left unattended, 

have the battery inspected by 

your Toyota dealer.

If you have a flat tire 

(vehicles without 

spare tire)

Your vehicle is not 
equipped with a spare tire, 
but instead is equipped with 
an emergency tire puncture 
repair kit. A puncture 
caused by a nail or screw 
passing through the tire 
tread can be repaired tem-
porarily using the emer-
gency tire puncture repair 
kit. (The kit contains a bottle 
of sealant. The sealant can 
be used only once to tempo-
rarily repair one tire without 
removing the nail or screw 
from the tire.) Depending on 
the damage condition of the 
flat tire, it may not be able to 
repaired with the emer-
gency tire puncture repair 
kit. (



P.482)

After temporarily repairing 
the tire with the kit, have the 
tire repaired or replaced by 
your Toyota dealer.

482

7-2. Steps to take in an emergency



Stop the vehicle in a safe 
place on a hard, flat surface.



Set the parking brake.



Shift the shift lever to P.



Stop the hybrid system.



Turn on the emergency flash-
ers. (



P.458)



Disable the power sliding door 
system. (



P.148)



For vehicles with power back 
door: Disable the power back 
door system. (



P.163)



Check the degree of the tire 
damage.

A tire should only be repaired 
with the emergency tire punc-
ture repair kit if the damage is 
caused by a nail or screw pass-
ing through the tire tread.
• Do not remove the nail or 

screw from the tire. Removing 
the object may widen the 

opening and prevent emer-
gency repair with the repair 
kit.

• To avoid sealant leakage, 

move the vehicle until the 
area of the puncture, if 
known, is positioned at the 
top of the tire.

■

Jack and tools

As your vehicle is equipped with the 

emergency tire puncture repair kit, 

the following tools for replacing a 

tire are not included with your vehi-

cle. They can be purchased at your 

Toyota dealer.

●

Wheel nut wrench

●

Jack

●

Jack handle

■

A flat tire that cannot be 

repaired with the emergency 

tire puncture repair kit

In the following cases, the tire can-

not be repaired with the emergency 

tire puncture repair kit. Contact your 

Toyota dealer.

●

When the tire is damaged due to 

driving without sufficient air pres-

sure

●

When the tire lost air pressure due 

to a crack or damage in the tire 

sidewall

●

When the tire is visibly separated 

from the wheel

●

When the cut or damage to the 

WARNING

■

If you have a flat tire

Do not continue driving with a flat 

tire.
Driving even a short distance with 

a flat tire can damage the tire and 

the wheel beyond repair, which 

could result in an accident.
Driving with a flat tire may cause a 

circumferential groove on the side 

wall.
In such a case, the tire may 

explode when using a repair kit.

Before repairing the vehi-
cle

483

7-2. Steps to take in an emergency

7

Whe

n tr

ouble

 a

rises

tread is 4 mm (0.16 in.) long or 

more

●

When the wheel is damaged

●

When two or more tires have been 

punctured

●

When there is more than one hole 

or cut in the damaged tire

●

When the sealant has expired

Emergency tire puncture 
repair kit (compressor)

Emergency tire puncture 
repair kit (bottle)

■

Bottle

Air release cap

Hose

Speed limit stickers

■

Compressor

Air pressure gauge

Rubber stopper

Power plug

Compressor switch

■

Note for checking the emer-

gency tire puncture repair kit

Check the sealant expiry date occa-

sionally. The expiry date is shown 

on the bottle. Do not use sealant 

whose expiry date has already 

passed. Otherwise, repairs con-

ducted using the emergency tire 

WARNING

■

Using the tire jack



P.492

Location of the emer-
gency tire puncture repair 
kit

A

B

Emergency tire puncture 
repair kit components

A

B

C

A

B

C

D

484

7-2. Steps to take in an emergency

puncture repair kit may not be per-

formed properly.

■

Emergency tire puncture repair 

kit

●

The emergency tire puncture 

repair kit is for filling the car tire 

with air.

●

The sealant has a limited life 

span. The expiry date is marked 

on the bottle. The sealant should 

be replaced before the expiry 

date. Contact your Toyota dealer 

for replacement.

●

The sealant stored in the emer-

gency tire puncture repair kit can 

be used only once to temporarily 

repair a single tire. If the sealant in 

the bottle and other parts of the kit 

have been used and need to be 

replaced, contact your Toyota 

dealer.

●

The compressor can be used 

repeatedly.

●

The sealant can be used when the 

outside temperature is from -40°F 

(-40°C) to 140°F (60°C).

●

The kit is exclusively designed for 

size and type of tires originally 

installed on your vehicle. Do not 

use it for tires that different size 

than the original ones, or for any 

other purposes.

●

If the sealant gets on your clothes, 

it may stain.

●

If the sealant adheres to a wheel 

or the surface of the vehicle body, 

the stain may not be removable if 

it is not cleaned at once. Immedi-

ately wipe away the sealant with a 

wet cloth.

●

During operation of the repair kit, 

a loud operation noise is pro-

duced. This does not indicate a 

malfunction.

●

Do not use to check or to adjust 

the tire pressure.

1

Remove the cover.

WARNING

■

Caution while driving

Observe the following precau-

tions.
Failure to do so may cause an 

accident.

●

Store the repair kit in the lug-

gage compartment.

●

The emergency tire puncture 

repair kit is made exclusively for 

your vehicle.

Do not use it on other vehicles.

●

Do not use emergency tire 

puncture repair kit for tires that 

are different size than the origi-

nal ones or for any other pur-

pose. Doing so may cause the 

tires to not be repaired properly.

■

Precautions for use of the 

sealant

●

Ingesting the sealant is hazard-

ous to your health. If you ingest 

sealant, consume as much 

water as possible, and then 

immediately consult a doctor.

●

If sealant gets in eyes or 

adheres to skin, immediately 

wash it off with water. If discom-

fort persists, consult a doctor.

Taking out the emergency 
tire puncture repair kit

485

7-2. Steps to take in an emergency

7

Whe

n tr

ouble

 a

rises

2

Detach the bands and take 
out the emergency tire punc-
ture repair kit.

1

Remove the valve cap from 
the valve of the punctured 
tire.

2

Extend the hose. Remove 
the air release cap from the 
hose.

You will use the air release cap 

again. Therefore keep it in a safe 

place.

3

Connect the hose to the 
valve.

Screw the end of the hose clock-

wise as far as possible.

4

Make sure that the compres-
sor switch is off.

5

Lift the rubber stopper on the 
compressor.

Emergency repair method

486

7-2. Steps to take in an emergency

6

Remove the power plug from 
the compressor.

7

Connect the power plug to 
the power outlet socket. 
(



P.374)

8

Connect the bottle to the 
compressor.

Make sure that the bottle is 

securely connected.

9

Attach the sticker as shown.

10

Check the specified tire infla-

tion pressure.

Tire inflation pressure is specified 

on the label as shown. (



P.525)

11

Start the hybrid system. 

(



P.231)

12

To inject the sealant and 

inflate the tire, turn the com-
pressor switch on.

487

7-2. Steps to take in an emergency

7

Whe

n tr

ouble

 a

rises

13

Inflate the tire until the rec-

ommended pressure is 
reached.

The sealant will be injected 
and the pressure will spike to 
between 44 psi (300 kPa, 3.0 
kgf/cm

2

 or bar) and 58 psi 

(400 kPa, 4.0 kgf/cm

2

 or bar), 

then gradually decrease.

The air pressure gauge will 
display the actual tire inflation 
pressure about 1 to 5 min-
utes after the switch is turned 
on.

• Turn the compressor switch off 

and then check the tire inflation 
pressure. Being careful not to 
over inflate, check and repeat the 
inflation procedure until the rec-
ommended tire inflation pressure 
is reached.

• If the tire inflation pressure is still 

lower than the recommended 

level after inflation for 25 minutes 
with the switch on, the tire is too 
damaged to be repaired. Turn the 
compressor switch off and con-
tact your Toyota dealer.

• If the tire inflation pressure 

exceeds the recommended level, 
let out some air to adjust the tire 
inflation pressure. (



P.488, 525)

14

With the compressor switch 

off, disconnect the hose from 
the valve on the tire and then 
pull out the power plug from 
the power outlet socket.

Some sealant may leak when the 

hose is removed.

15

Install the valve cap onto the 

valve of the emergency 
repaired tire.

16

Attach the air release cap to 

the end of the hose.

If the air release cap is not 

attached, the sealant may leak and 

the vehicle may get dirty.

17

Temporarily store the bottle 

in the trunk while it is con-
nected to the compressor.

18

To spread the liquid sealant 

evenly within the tire, imme-
diately drive safely for about 
3 miles (5 km) below 50 mph 
(80 km/h).

A

B

488

7-2. Steps to take in an emergency

19

After driving, stop your vehi-

cle in a safe place on a hard, 
flat surface and reconnect 
the compressor.

20

Turn the compressor switch 

on and wait for several sec-
onds, then turn it off. Check 
the tire inflation pressure.

If the tire inflation pressure is 
below 19 psi (130 kPa, 1.3 
kgf/cm

2

 or bar): The puncture 

cannot be repaired. Contact 
your Toyota dealer.

If the tire inflation pressure is 
between 19 psi (130 kPa, 1.3 
kgf/cm

2

 or bar) and a point 

below the recommended 
level: Proceed to step 

21

.

If the tire inflation pressure is 
at the recommended level: 
Proceed to step 

22

.

21

Turn the compressor switch 

on to inflate the tire until the 
recommended tire inflation 
pressure is reached. Drive for 
about 3 miles (5 km) and 
then perform step 

19

.

22

Attach the air release cap to 

the end of the hose.

If the air release cap is not 

attached, the sealant may leak and 

the vehicle may get dirty.

23

Store the bottle in the lug-

gage compartment while it is 
connected to the compres-
sor.

24

Taking precautions to avoid 

sudden braking, sudden 
acceleration and sharp turns, 
drive carefully at under 
50mph (80 km/h) to your 
Toyota dealer that is less 
than 62 miles (100 km) away 
for tire repair or replacement.

Make sure to tell your Toyota 

dealer when you have them repair 

or replace the tire that sealant is 

injected.

■

If the tire is inflated to more 

than the specified air pressure

1

Disconnect the hose from the 

valve.

A

B

C

489

7-2. Steps to take in an emergency

7

Whe

n tr

ouble

 a

rises

2

Install the air release cap to the 

end of the hose and push the 

protrusion on the air release cap 

into the tire valve to let some air 

out.

3

Disconnect the hose from the 

valve, remove the air release cap 

from the hose and then recon-

nect the hose.

4

Turn the compressor switch on 

and wait for several seconds, 

and then turn it off. Check that 

the air pressure indicator shows 

the specified air pressure.

If the air pressure is lower than the 

designated pressure, turn the com-

pressor switch on again and repeat 

the inflation procedure until the 

specified air pressure is reached.

■

After a tire is repaired with the 

emergency tire puncture repair 

kit

●

The tire pressure warning valve 

and transmitter should be 

replaced.

●

Even if the tire inflation pressure is 

at the recommended level, the tire 

pressure warning light may come 

on/flash.

WARNING

■

When fixing the flat tire

●

Stop your vehicle in a safe and 

flat area.

●

Do not touch the wheels or the 

area around the brakes immedi-

ately after the vehicle has been 

driven.

After the vehicle has been 

driven, the wheels and the area 

around the brakes may be 

extremely hot. Touching these 

areas with hands, feet or other 

body parts may result in burns.

●

Connect the valve and hose 

securely with the tire installed 

on the vehicle. If the hose is not 

properly connected to the valve, 

air leakage may occur as seal-

ant may be sprayed out.

●

If the hose comes off the valve 

while inflating the tire, there is a 

risk that the hose will move 

abruptly due to air pressure.

●

After inflation of the tire has 

completed, the sealant may 

splatter when the hose is dis-

connected or some air is let out 

of the tire.

●

Follow the operation procedure 

to repair the tire. If the proce-

dures not followed, the sealant 

may spray out.

●

Keep back from the tire while it 

is being repaired, as there is a 

chance of it bursting while the 

repair operation is being per-

formed. If you notice any cracks 

or deformation of the tire, turn 

off the compressor switch and 

stop the repair operation imme-

diately.

●

The repair kit may overheat if 

operated for a long period of 

time. Do not operate the repair 

kit continuously for more than 

40 minutes.

490

7-2. Steps to take in an emergency

WARNING

●

Parts of the repair kit become 

hot during operation. Be careful 

handling the repair kit during 

and after operation. Do not 

touch the metal part around the 

connecting area between the 

bottle and the compressor. It will 

be extremely hot.

●

Do not attach the vehicle speed 

warning sticker to an area other 

than the one indicated. If the 

sticker is attached to an area 

where an SRS airbag is located, 

such as the pad of the steering 

wheel, it may prevent the SRS 

airbag from operating properly.

■

Driving to spread the liquid 

sealant evenly

●

Drive the vehicle carefully at a 

low speed. Be especially careful 

when turning and cornering.

●

If the vehicle does not drive 

straight or you feel a pull 

through the steering wheel, stop 

the vehicle and check the fol-

lowing.

• Tire condition. The tire may 

have separated from the wheel.

• Tire inflation pressure. If the tire 

inflation pressure is 19 psi (130 
kPa, 1.3 kgf/cm

2

 or bar) or less, 

the tire may be severely dam-

aged.

NOTICE

■

When performing an emer-

gency repair

●

A tire should only be repaired 

with the emergency tire punc-

ture repair kit if the damage is 

caused by a sharp object such 

as nail or screw passing through 

the tire tread.

Do not remove the sharp object 

from the tire. Removing the 

object may widen the opening 

and disenable emergency repair 

with the repair kit.

●

The repair kit is not waterproof. 

Make sure that the repair kit is 

not exposed to water, such as 

when it is being used in the rain.

●

Do not put the repair kit directly 

onto dusty ground such as sand 

at the side of the road. If the 

repair kit vacuums up dust etc., 

a malfunction may occur.

●

Make sure to stand the kit with 

the bottle vertical. The kit can-

not work properly if it is laid on 

its side.

■

Precautions for the emer-

gency tire puncture repair kit

●

The repair kit power source 

should be 12 V DC suitable for 

vehicle use. Do not connect the 

repair kit to any other source.

●

If fuel splatters on the repair kit, 

the repair kit may deteriorate. 

Take care not to allow fuel to 

contact it.

●

Place the repair kit in a storage 

to prevent it from being exposed 

to dirt or water.

●

Store the repair kit in the lug-

gage compartment out of reach 

of children.

491

7-2. Steps to take in an emergency

7

Whe

n tr

ouble

 a

rises



Stop the vehicle in a safe 
place on a hard, flat surface.



Set the parking brake.



Shift the shift lever to P.



Stop the hybrid system.



Turn on the emergency flash-
ers. (



P.458)



Disable the power sliding door 
system. (



P.148)



For vehicles with power back 
door: Disable the power back 
door system. (



P.163)

NOTICE

●

Do not disassemble or modify 

the repair kit. Do not subject 

parts such as the air pressure 

indicator to impacts. This may 

cause a malfunction.

■

To avoid damage to the tire 

pressure warning valves and 

transmitters

When a tire is repaired with liquid 

sealants, the tire pressure warn-

ing valve and transmitter may not 

operate properly. If a liquid seal-

ant is used, contact your Toyota 

dealer as soon as possible. After 

use of liquid sealant, make sure to 

replace the tire pressure warning 

valve and transmitter when repair-

ing or replacing the tire. (



P.429)

If you have a flat tire 

(vehicles with spare 

tire)

Your vehicle is equipped 
with a spare tire. The flat tire 
can be replaced with the 
spare tire.
For details about tires: 



P.424

WARNING

■

If you have a flat tire

Do not continue driving with a flat 

tire.
Driving even a short distance with 

a flat tire can damage the tire and 

the wheel beyond repair, which 

could result in an accident.

Before jacking up the 
vehicle

492

7-2. Steps to take in an emergency

Spare tire

Wheel nut wrench

Jack handle

Wheel lock key

*

 (if equipped)

Jack

*

: Documentation relating to the wheel lock key, such as the registration 

and I.D. card, is inside the glove box.

Location of the spare tire, jack and tools

A

B

C

D

E

WARNING

■

Using the tire jack

Observe the following precau-

tions.
Improper use of the tire jack may 

cause the vehicle to suddenly fall 

off the jack, leading to death or 

serious injury.

●

Do not use the tire jack for any 

purpose other than replacing 

tires or installing and removing 

tire chains.

●

Only use the tire jack that 

comes with this vehicle for 

replacing a flat tire.

Do not use it on other vehicles, 

and do not use other tire jacks 

for replacing tires on this vehi-

cle.

493

7-2. Steps to take in an emergency

7

Whe

n tr

ouble

 a

rises

When replacing tires on a vehi-
cle with wheel lock nuts, use the 
following procedures to remove 
and install the wheel lock nuts. 
The wheel lock key is stored 
together with the tools on the 

right-hand side of the luggage 
compartment. Always return the 
wheel lock key to its original 
position after use, so that it does 
not get lost.

■

Removal

For ease of removal, the wheel 
lock nut should always be the 
first one loosened.

1

Place the wheel lock key on 
top of the wheel lock nut, 
turning until the wheel lock 
key and wheel lock nut pat-
terns engage.

2

Place the wheel nut wrench 
on the wheel lock key, and 
while applying pressure on 
the wheel lock key, loosen 
the wheel lock nut.

■

Installation

For ease of installation, the 
wheel lock nut should always be 
the last one tightened.

1

By hand, install a wheel lock 
nut on each wheel.

2

Place the wheel lock key on 
top of the wheel lock nut, 
turning until the wheel lock 
key and wheel lock nut pat-
terns engage.

3

Place the wheel nut wrench 
on the wheel lock key, and 
while applying pressure on 
the wheel lock key, tighten 
the wheel lock nut to the rec-
ommended torque.

WARNING

●

Put the jack properly in its jack 

point.

●

Do not put any part of your body 

under the vehicle while it is sup-

ported by the jack.

●

Do not start the hybrid system 

or drive the vehicle while the 

vehicle is supported by the jack.

●

Do not raise the vehicle while 

someone is inside.

●

When raising the vehicle, do not 

put an object on or under the 

jack.

●

Do not raise the vehicle to a 

height greater than that required 

to replace the tire.

●

Use a jack stand if it is neces-

sary to get under the vehicle.

●

When lowering the vehicle, 

make sure that there is no-one 

near the vehicle. If there are 

people nearby, warn them 

vocally before lowering.

Wheel lock nut (if 
equipped)

494

7-2. Steps to take in an emergency

1

Pull the handle upward.

2

Take out the jack.

Do not touch the threaded portion 

of the jack as it is greased.

1

Remove the cover.

2

Take out the tools

1

Remove the cover.

NOTICE

■

Wheel lock nut

Do not use an impact wrench. 

Using an impact wrench may 

cause permanent damage to 

wheel lock nut and wheel lock 

key. If in doubt about wheel lock 

application, contact your Toyota 

dealer.

Taking out the jack

Taking out the tools

Taking out the spare tire

495

7-2. Steps to take in an emergency

7

Whe

n tr

ouble

 a

rises

2

Slightly loosen the wheel 
nuts (one turn).

3

Remove all the wheel nuts 
and take out the spare tire.

1

Chock the tires.

2

Slightly loosen the wheel 
nuts (one turn).

3

Turn the tire jack portion 

 

by hand until the notch of the 
jack is in contact with the jack 
point.

After removing the jack from the 
jack holder, turn the jack portion 

 

in the opposite direction to lower 

the jack, and then adjust the jack 

set position.
The jack point guides are located 

on the side of rocker moulding. 

They indicate the jack point posi-

Replacing a flat tire

Flat tire

Wheel chock 

positions

Front left-hand 
side

Behind the rear 
right-hand side 
tire

Front right-hand 
side

Behind the rear 
left-hand side 
tire

Rear left-hand 
side

In front of the 
front right-hand 
side tire

Rear right-hand 
side

In front of the 
front left-hand 
side tire

A

A

496

7-2. Steps to take in an emergency

tions.

4

Assemble the jack handle 
and the wheel nut wrench as 
shown in the illustration.

5

Raise the vehicle until the tire 
is slightly raised off the 
ground.

6

Remove all the wheel nuts 
and the tire.

When resting the tire on the 

ground, place the tire so that the 

wheel design faces up to avoid 

scratching the wheel surface.

WARNING

■

Replacing a flat tire

●

Observe the following precau-

tions. Failure to do so may 

result in serious injury.

• Do not touch the disc wheels or 

the area around the brakes 

immediately after the vehicle 

has been driven. After the vehi-

cle has been driven the disc 

wheels and the area around the 

brakes will be extremely hot. 

Touching these areas with 

hands, feet or other body parts 

while changing a tire, etc. may 

result in burns.

• Remove the spare tire before 

jacking up the vehicle. If the 

spare tire is removed after jack-

ing up the vehicle, the tire car-

rier and the spare tire may 

interfere with the jack and cause 

a serious accident.

●

Failure to follow these precau-

tions could cause the wheel 

nuts to loosen and the tire to fall 

off, resulting in death or serious 

injury.

• Have the wheel nuts tightened 

with a torque wrench to 76 ft•lbf 

(103 N•m, 10.5 kgf•m) as soon 

as possible after changing 

wheels.

497

7-2. Steps to take in an emergency

7

Whe

n tr

ouble

 a

rises

1

Remove any dirt or foreign 
matter from the wheel con-
tact surface.

If foreign matter is on the wheel 

contact surface, the wheel nuts 

may loosen while the vehicle is in 

motion, causing the tire to come off.

2

Install the tire and loosely 
tighten each wheel nut by 
hand by approximately the 
same amount.

Turn the wheel nuts until the wash-
ers 

 come into contact with the 

disc wheel 

.

3

Lower the vehicle.

4

Firmly tighten each wheel nut 
two or three times in the 
order shown in the illustra-
tion.

Tightening torque:

WARNING

• When installing a tire, only use 

wheel nuts that have been spe-

cifically designed for that wheel.

• If there are any cracks or defor-

mations in the bolt screws, nut 

threads or bolt holes of the 

wheel, have the vehicle 

inspected by your Toyota 

dealer.

• When installing the wheel nuts, 

be sure to install them with the 

tapered end facing inward. 

(



P.440)

●

For vehicles with power sliding 

door and/or power back door: In 

cases such as when replacing 

tires, make sure to disable the 

power sliding door system 

(



P.148) and/or the power 

back door system (



P.163). 

Failure to do so may cause the 

sliding door and/or the back 

door to operate unintentionally, 

resulting in hands and fingers 

being caught and injured.

Installing the spare tire

A

B

498

7-2. Steps to take in an emergency

76 ft•lbf (103 N•m, 10.5 kgf•m)

5

Stow the flat tire, tire jack and 
all tools.

■

The compact spare tire

●

The compact spare tire is identi-

fied by the label “TEMPORARY 

USE ONLY” on the tire sidewall.

Use the compact spare tire tem-

porarily, and only in an emer-

gency.

●

Make sure to check the tire infla-

tion pressure of the compact 

spare tire. (



P.525)

■

When using the compact spare 

tire

As the compact spare tire is not 

equipped with a tire pressure warn-

ing valve and transmitter, low infla-

tion pressure of the spare tire will 

not be indicated by the tire pressure 

warning system. Also, if you replace 

the compact spare tire after the tire 

pressure warning light comes on, 

the light remains on.

■

When the compact spare tire is 

attached

The vehicle height may become 

lower when driving with the compact 

spare tire compared to when driving 

with standard tires.

■

If you have a flat front tire on a 

road covered with snow or ice

Install the compact spare tire on one 

of the rear wheels of the vehicle. 

Perform the following steps and fit 

tire chains to the front tires:

1

Replace a rear tire with the com-

pact spare tire.

2

Replace the flat front tire with the 

tire removed from the rear of the 

vehicle.

3

Fit tire chains to the front tires.

WARNING

■

When using the compact 

spare tire

●

Remember that the compact 

spare tire provided is specifi-

cally designed for use with your 

vehicle. Do not use your com-

pact spare tire on another vehi-

cle.

●

Do not use more than one com-

pact spare tire simultaneously.

●

Replace the compact spare tire 

with a standard tire as soon as 

possible.

●

Avoid sudden acceleration, 

abrupt steering, sudden brak-

ing and shifting operations that 

cause sudden engine braking.

■

When the compact spare tire 

is attached

The vehicle speed may not be 

correctly detected, and the follow-

ing systems may not operate cor-

rectly:
• ABS & Brake assist

• VSC/Trailer Sway Control

• TRAC

• Dynamic radar cruise control 

with full-speed range

• PCS (Pre-Collision System)

• EPS

• LTA (Lane Tracing Assist)

• Tire pressure warning system

• AHB (Automatic High Beam)

499

7-2. Steps to take in an emergency

7

Whe

n tr

ouble

 a

rises

1

Install the spare tire and 
loosely tighten each wheel 
nut by hand by approximately 
the same amount.

Turn the wheel nuts until the wash-
ers 

 come into contact with the 

WARNING

• BSM (Blind Spot Monitor) (if 

equipped)

• Rear view monitor system (if 

equipped)

• Panoramic view monitor (if 

equipped)

• Toyota parking assist monitor (if 

equipped)

• Intuitive parking assist (if 

equipped)

• PKSB (Parking Support Brake) 

(if equipped)

• Navigation system (if equipped)

Also, not only can the following 

system not be utilized fully, but it 

may actually negatively affect the 

drive-train components:
• E-Four (Electronic On-Demand 

AWD system) (AWD models)

■

Speed limit when using the 

compact spare tire

Do not drive at speeds in excess 

of 50 mph (80 km/h) when a com-

pact spare tire is installed on the 

vehicle.
The compact spare tire is not 

designed for driving at high 

speeds. Failure to observe this 

precaution may lead to an acci-

dent causing death or serious 

injury.

■

After using the tools and jack

Before driving, make sure all the 

tools and jack are securely in 

place in their storage location to 

reduce the possibility of personal 

injury during a collision or sudden 

braking.

NOTICE

■

Be careful when driving over 

bumps with the compact 

spare tire installed on the 

vehicle

The vehicle height may become 

lower when driving with the com-

pact spare tire compared to when 

driving with standard tires. Be 

careful when driving over uneven 

road surfaces.

■

Driving with tire chains and 

the compact spare tire

Do not fit tire chains to the com-

pact spare tire.
Tire chains may damage the vehi-

cle body and adversely affect driv-

ing performance.

■

When replacing the tires

When removing or fitting the 

wheels, tires or the tire pressure 

warning valve and transmitter, 

contact your Toyota dealer as the 

tire pressure warning valve and 

transmitter may be damaged if not 

handled correctly.

Stowing the spare tire

A

500

7-2. Steps to take in an emergency

disc wheel 

.

2

Firmly tighten each wheel nut 
two or three times in the 
order shown in the illustra-
tion.

Tightening torque:

36.9 ft•lbf (50 N•m, 5.1 kgf•m)

3

Installing the cover.

B

WARNING

■

When stowing the compact 

spare tire

Be careful not to catch fingers or 

other body parts between the 

compact spare tire and the body 

of the vehicle.

501

7-2. Steps to take in an emergency

7

Whe

n tr

ouble

 a

rises

One of the following may be the 
cause of the problem:



The electronic key may not be 
functioning properly. 
(



P.504)



There may not be sufficient 
fuel in the vehicle’s tank.
Refuel the vehicle. (



P.259)



There may be a malfunction 
in the immobilizer system. 
(



P.88)



There may be a malfunction 
in the steering lock system.



The hybrid system may be 
malfunctioning due to an elec-
trical problem such as elec-
tronic key battery depletion or 
a blown fuse. However, 
depending on the type of mal-
function, an interim measure 
is available to start the hybrid 
system. (



P.501)

One of the following may be the 
cause of the problem:



The 12-volt battery may be 
discharged. (



P.506)



The 12-volt battery terminal 
connections may be loose or 
corroded. (



P.423)

One of the following may be the 
cause of the problem:



The 12-volt battery may be 
discharged. (



P.506)



One or both of the 12-volt bat-
tery terminals may be discon-
nected. (



P.423)

Contact your Toyota dealer if 
the problem cannot be repaired, 
or if repair procedures are 
unknown.

When the hybrid system does 
not start, the following steps can 
be used as an interim measure 
to start the hybrid system if the 
power switch is functioning nor-

If the hybrid system 

will not start

Reasons for the hybrid sys-
tem not starting vary 
depending on the situation. 
Check the following and 
perform the appropriate 
procedure:

The hybrid system will not 
start even though the cor-
rect starting procedure is 
being followed (



P.231)

The interior lights and 
headlights are dim, or the 
horn does not sound or 
sounds at a low volume

The interior lights and 
headlights do not turn on, 
or the horn does not 
sound

Starting the hybrid sys-
tem in an emergency

502

7-2. Steps to take in an emergency

mally.
Do not use this starting proce-
dure except in cases of emer-
gency.

1

Pull the parking brake switch 
to check that the parking 
brake is set. (



P.243)

Parking brake indicator will come 

on.

2

Shift the shift lever to P.

3

Turn the power switch to 
ACC.

4

Press and hold the power 
switch for about 15 seconds 
while depressing the brake 
pedal firmly.

Even if the hybrid system can be 
started using the above steps, 
the system may be malfunction-
ing. Have the vehicle inspected 
by your Toyota dealer.

If you lose your keys

New genuine keys can be 
made by your Toyota dealer 
using the other key and the 
key number stamped on 
your key number plate. 
Keep the plate in a safe 
place such as your wallet, 
not in the vehicle.

NOTICE

■

When an electronic key is lost

If the electronic key remains lost, 

the risk of vehicle theft increases 

significantly. Visit your Toyota 

dealer immediately with all 

remaining electronic keys that 

were provided with your vehicle.

503

7-2. Steps to take in an emergency

7

Whe

n tr

ouble

 a

rises



Vehicles without spare tire

1

Remove the cover of the 
emergency tire puncture 
repair kit. (



P.484)

2

Pull the lever.

Pull the lever to unlock the fuel filler 

door and it will be ready to open as 

usual.



Vehicles with spare tire

1

Fold down the third seat. 
(



P.174)

2

Remove the cover of the 
compact spare tire.

3

Pull the lever.

Pull the lever to unlock the fuel filler 

door and it will be ready to open as 

usual.

If the fuel filler door 

cannot be opened

If the fuel filler door opener 
switch cannot be operated, 
the following procedure can 
be used to open the fuel 
filler door.

Opening the fuel filler 
door

504

7-2. Steps to take in an emergency

■

When the electronic key does 

not work properly

●

Make sure that the smart key sys-

tem has not been deactivated in 

the customization setting. If it is 

off, turn the function on. 

(Customizable features: 



P.544)

●

Check if battery-saving mode is 

set. If it is set, cancel the function. 

(



P.166)

Use the mechanical key 
(



P.131) in order to perform the 

following operations.

1

Locks all the doors

2

Unlocks the door

■

Key linked functions

The opening and closing of the 

power windows and moon roof can 

be linked to key operation by a cus-

tomized setting at your Toyota 

dealer.

1

Closes the windows and the 
moon roof

*

 (turn and hold)

2

Opens the windows and the 
moon roof

*

 (turn and hold)

*

: If equipped

If the electronic key 

does not operate prop-

erly

If communication between 
the electronic key and vehi-
cle is interrupted (



P.166) 

or the electronic key cannot 
be used because the battery 
is depleted, the smart key 
system and wireless remote 
control cannot be used. In 
such cases, the doors can 
be opened and the hybrid 
system can be started by 
following the procedure 
below.

NOTICE

■

In case of a smart key system 

malfunction, or other key 

related problems

Take your vehicle with all the 

electronic keys provided with your 

vehicle to your Toyota dealer.

Locking and unlocking 
the doors

505

7-2. Steps to take in an emergency

7

Whe

n tr

ouble

 a

rises

1

Ensure that the shift lever is 
in P and depress the brake 
pedal.

2

Touch the electronic key to 
the power switch as shown in 
the illustration.

When the electronic key is 

detected, a buzzer sounds and the 

power switch will turn to ON.
When the smart key system is 

deactivated in customization set-

ting, the power switch will turn to 

ACC.

3

Firmly depress the brake 
pedal and check that 

 is 

displayed on the multi-infor-
mation display.

4

Press the power switch 
shortly and firmly.

In the event that the hybrid system 

still cannot be started, contact your 

Toyota dealer.

■

Stopping the hybrid system

Shift the shift lever to P, set the 
parking brake and press the power 
switch as you normally do when 
stopping the hybrid system.

■

Replacing the key battery

As the above procedure is a tempo-

rary measure, it is recommended 

that the electronic key battery be 

replaced immediately when the bat-

tery is depleted. (



P.447)

■

Changing power switch modes

Release the brake pedal and press 
the power switch in step 

3

 above.

The hybrid system does not start 
and modes will be changed each 
time the switch is pressed. 
(



P.234)

WARNING

■

When using the mechanical 

key and operating the power 

windows or the moon roof (if 

equipped)

Operate the power window or the 

moon roof after checking to make 

sure that there is no possibility of 

any passenger having any of their 

body parts caught in the window 

or the moon roof. Also, do not 

allow children to operate the 

mechanical key. It is possible for 

children and other passengers to 

get caught in the power window or 

the moon roof.

Starting the hybrid sys-
tem

506

7-2. Steps to take in an emergency

If you have a set of jumper (or 
booster) cables and a second 
vehicle with a 12-volt battery, 
you can jump start your vehicle 
by following the steps below.

1

Vehicles with alarm: Confirm 
that the electronic key is 
being carried.

When connecting the jumper (or 

booster) cables, depending on the 

situation, the alarm may activate 

and the doors locked. (



P.90)

2

Open the hood (



P.413) and 

fuse box cover.

Push claw 

, 

 and 

 to com-

pletely release the lock, and then lift 

up the cover.

3

Open the exclusive jump 
starting terminal cover.

4

Connect a positive jumper cable clamp to 

 on your vehicle and 

connect the clamp on the other end of the positive cable to 

 on 

the second vehicle. Then, connect a negative cable clamp to 

 

If the 12-volt battery is 

discharged

The following procedures 
may be used to start the 
hybrid system if the vehi-
cle’s 12-volt battery is dis-
charged.
You can also call your 
Toyota dealer or a qualified 
repair shop.

Restarting the hybrid sys-
tem

A

B

C

A

B

C

507

7-2. Steps to take in an emergency

7

Whe

n tr

ouble

 a

rises

on the second vehicle and connect the clamp at the other end of 
the negative cable to 

.

Exclusive jump starting terminal (your vehicle)

Positive (+) battery terminal (second vehicle)

Negative (-) battery terminal (second vehicle)

Solid, stationary, unpainted metallic point away from the exclu-
sive jump starting terminal and any moving parts as shown in the 
illustration

5

Start the engine of the sec-
ond vehicle. Increase the 
engine speed slightly and 
maintain at that level for 
approximately 5 minutes to 
recharge the 12-volt battery 
of your vehicle.

6

Open and close any of the 
doors of your vehicle with the 
power switch OFF.

7

Maintain the engine speed of 
the second vehicle and start 
the hybrid system of your 
vehicle by turning the power 
switch to ON.

8

Make sure the “READY” indi-
cator comes on. If the indica-
tor light does not come on, 
contact your Toyota dealer.

9

Once the hybrid system has 
started, remove the jumper 
cables in the exact reverse 
order from which they were 
connected.

10

Close the exclusive jump 

starting terminal cover, and 
reinstall the fuse box cover to 
its original position.

Once the hybrid system starts, 
have the vehicle inspected at 
your Toyota dealer as soon as 

D

A

B

C

D

508

7-2. Steps to take in an emergency

possible.

■

Starting the hybrid system 

when the 12-volt battery is dis-

charged

The hybrid system cannot be 

started by push-starting.

■

To prevent 12-volt battery dis-

charge

●

Turn off the headlights and the 

audio system while the hybrid sys-

tem is off.

●

Turn off any unnecessary electri-

cal components when the vehicle 

is running at a low speed for an 

extended period, such as in heavy 

traffic.

■

When the 12-volt battery is 

removed or discharged

●

Information stored in the ECU is 

cleared. When the 12-volt battery 

is depleted, have the vehicle 

inspected at your Toyota dealer.

●

Some systems may require initial-

ization. (



P.554)

■

When removing the 12-volt bat-

tery terminals

When the 12-volt battery terminals 

are removed, the information stored 

in the ECU is cleared. Before 

removing the 12- volt battery termi-

nals, contact your Toyota dealer.

■

Charging the 12-volt battery

The electricity stored in the 12-volt 

battery will discharge gradually even 

when the vehicle is not in use, due 

to natural discharge and the drain-

ing effects of certain electrical appli-

ances. If the vehicle is left for a long 

time, the 12-volt battery may dis-

charge, and the hybrid system may 

be unable to start. (The 12-volt bat-

tery recharges automatically while 

the hybrid system is operating.)

■

When recharging or replacing 

the 12-volt battery

●

In some cases, it may not be pos-

sible to unlock the doors using the 

smart key system when the 12-

volt battery is discharged. Use the 

wireless remote control or the 

mechanical key to lock or unlock 

the doors.

●

The hybrid system may not start 

on the first attempt after reinstall-

ing the 12-volt battery. In that 

case, start the hybrid system in 

the same manner as when the 

electronic key does not operate 

properly (



P.505). This is not a 

malfunction, as the hybrid system 

will start normally on the second 

attempt.

●

The power switch mode is memo-

rized by the vehicle. When the 12-

volt battery is reconnected, the 

system will return to the mode it 

was in before the 12-volt battery 

was discharged. Before discon-

necting the 12-volt battery, turn 

the power switch off.

If you are unsure what mode the 

power switch was in before the 

12-volt battery discharged, be 

especially careful when recon-

necting the 12-volt battery.

■

When replacing the 12-volt bat-

tery

●

Use a 12-volt battery that con-

forms to European regulations. 

Use a battery that the case size is 

same as the previous one (LN2), 

20 hours rate capacity (20HR) is 

equivalent (60Ah) or greater, and 

performance rating (CCA) is 

equivalent (563A) or greater.

• If the sizes differ, the 12-volt bat-

tery cannot be properly secured.

• If the 20 hour rate capacity is low, 

even if the time period where the 

vehicle is not used is a short time, 

the 12-volt battery may discharge 

and hybrid system may not be 

able to start.

●

Use a 12-volt battery with a han-

dle. If a 12-volt battery without a 

handle is used, removal is more 

difficult.

●

When removing the 12-volt bat-

509

7-2. Steps to take in an emergency

7

Whe

n tr

ouble

 a

rises

tery: 



P.423

●

After exchanging, firmly attach the 

following items to the exhaust hole 

of the 12-volt battery.

• Use the exhaust hose that was 

attached to the 12-volt battery 

before exchanging and confirm 

that it is firmly connected to the 

hole section of the vehicle.

• Use the exhaust hole plug 

included with the 12-volt battery 

exchanged or the one installed on 

the battery prior to the exchange. 

(Depending on the 12-volt battery 

to be exchanged, the exhaust hole 

may be plugged.)

For details, consult your Toyota 
dealer.

Exhaust hole

Exhaust hose

Hole section of the vehicle

WARNING

■

When removing the battery 

terminals

Always remove the negative (-) 

terminal first. If the positive (+) ter-

minal contacts any metal in the 

surrounding area when the posi-

tive (+) terminal is removed, a 

spark may occur, leading to a fire 

in addition to electrical shocks 

and death or serious injury.

C

B A

A

B

C

■

Avoiding 12-volt battery fires 

or explosions

Observe the following precautions 

to prevent accidentally igniting the 

flammable gas that may be emit-

ted from the 12-volt battery:

●

Make sure each jumper cable is 

connected to the correct termi-

nal and that it is not unintention-

ally in contact with any other 

than the intended terminal.

●

Do not allow the other end of 

the jumper cable connected to 

the “+” terminal to come into 

contact with any other parts or 

metal surfaces in the area, such 

as brackets or unpainted metal.

●

Do not allow the + and - clamps 

of the jumper cables to come 

into contact with each other.

●

Do not smoke, use matches, 

cigarette lighters or allow open 

flame near the 12-volt battery.

■

12-volt battery precautions

The 12-volt battery contains poi-

sonous and corrosive acidic elec-

trolyte, while related parts contain 

lead and lead compounds. 

Observe the following precautions 

when handling the 12-volt battery:

●

When working with the 12-volt 

battery, always wear safety 

glasses and take care not to 

allow any battery fluids (acid) to 

come into contact with skin, 

clothing or the vehicle body.

●

Do not lean over the 12-volt bat-

tery.

●

In the event that battery fluid 

comes into contact with the skin 

or eyes, immediately wash the 

affected area with water and 

seek medical attention.

Place a wet sponge or cloth 

over the affected area until 

medical attention can be 

received.

510

7-2. Steps to take in an emergency

WARNING

●

Always wash your hands after 

handling the 12-volt battery sup-

port, terminals, and other bat-

tery-related parts.

●

Do not allow children near the 

12-volt battery.

■

After recharging the 12-volt 

battery

Have the 12-volt battery 

inspected at your Toyota dealer 

as soon as possible.

If the 12-volt battery is deteriorat-

ing, continued use may cause the 

12-volt battery to emit a malodor-

ous gas, which may be detrimen-

tal to the health of passengers.

■

When replacing the 12-volt 

battery

●

For information regarding 12-

volt battery replacement, con-

tact your Toyota dealer.

●

After exchanging, securely 

attach the exhaust hose and 

exhaust hole plug to the 

exhaust hole of the exchanged 

12-volt battery. If not properly 

installed, gases (hydrogen) may 

leak into the vehicle interior, and 

there is the possible danger of 

the gas igniting and exploding.

NOTICE

■

When handling jumper cables

When connecting the jumper 

cables, ensure that they do not 

become entangled in the cooling 

fan, etc.

■

To prevent damaging the 

vehicle

The exclusive jump starting termi-

nal is to be used when charging 

the 12-volt battery from another 

vehicle in an emergency. It cannot 

be used to jump start another 

vehicle.

511

7-2. Steps to take in an emergency

7

Whe

n tr

ouble

 a

rises

■

If the engine coolant tem-
perature gauge enters the 
red zone or “Engine Cool-
ant Temp High Stop in a 
Safe Place See Owner’s 
Manual” is shown on the 
multi-information display

1

Stop the vehicle in a safe 
place and turn off the air con-
ditioning system, and then 
stop the hybrid system.

2

If you see steam:
Carefully lift the hood after 
the steam subsides.
If you do not see steam:
Carefully lift the hood.

3

After the hybrid system has 
cooled down sufficiently, 
inspect the hoses and radia-
tor core (radiator) for any 
leaks.

Radiator

Cooling fan

If a large amount of coolant leaks, 

immediately contact your Toyota 

dealer.

4

The coolant level is satisfac-
tory if it is between the 
“FULL” and “LOW” lines on 
the reservoir.

Reservoir

“FULL” line

If your vehicle over-

heats

The following may indicate 
that your vehicle is over-
heating.



The needle of the engine 
coolant temperature gauge 
(



P.97, 101) enters the red 

zone, or a loss of hybrid 
system power is experi-
enced. (For example, the 
vehicle speed does not 
increase.)



“Engine Coolant Temp High 
Stop in a Safe Place See 
Owner’s Manual” or “Hybrid 
System Overheated Output 
Power Reduced” is shown 
on the multi-information dis-
play.



Steam comes out from 
under the hood.

Correction procedures

A

B

A

B

512

7-2. Steps to take in an emergency

“LOW” line

5

Add coolant if necessary.

Water can be used in an emer-

gency if engine coolant is unavail-

able.

6

Start the hybrid system and 
turn the air conditioning sys-
tem on to check that the radi-
ator cooling fan operates and 
to check for coolant leaks 
from the radiator or hoses.

The fan operates when the air con-

ditioning system is turned on imme-

diately after a cold start. Confirm 

that the fan is operating by check-

ing the fan sound and air flow. If it is 

difficult to check these, turn the air 

conditioning system on and off 

repeatedly. (The fan may not oper-

ate in freezing temperatures.)

7

If the fan is not operating:
Stop the hybrid system 
immediately and contact your 
Toyota dealer.
If the fan is operating:
Have the vehicle inspected at 
the nearest Toyota dealer.

8

Check if “Engine Coolant 
Temp High Stop in a Safe 
Place See Owner’s Manual” 
is shown on the multi-infor-
mation display.

If the message does not disappear: 

Stop the hybrid system and contact 

your Toyota dealer.
If the message is not displayed: 

Have the vehicle inspected at the 

nearest Toyota dealer.

■

If “Hybrid System Over-
heated Output Power 
Reduced” is shown on the 
multi-information display

1

Stop the vehicle in a safe 
place.

2

Stop the hybrid system and 
carefully lift the hood.

3

After the hybrid system has 
cooled down, inspect the 
hoses and radiator core (radi-
ator) for any leaks.

Radiator

Cooling fan

If a large amount of coolant leaks, 

immediately contact your Toyota 

dealer.

4

The coolant level is satisfac-
tory if it is between the 

C

A

B

513

7-2. Steps to take in an emergency

7

Whe

n tr

ouble

 a

rises

“FULL” and “LOW” lines on 
the reservoir.

Reservoir

“FULL” line

“LOW” line

5

Add coolant if necessary.

Water can be used in an emer-

gency if power control unit coolant 

is unavailable.

6

After stopping the hybrid sys-
tem and waiting for 5 minutes 
or more, start the hybrid sys-
tem again and check for the 
multi-information display.

If the message does not disappear: 

Stop the hybrid system and contact 

your Toyota dealer.
If the message is not displayed: 

The hybrid system temperature has 

dropped and the vehicle may be 

driven normally.
However, if the message appears 

again frequently, contact your 

Toyota dealer.

A

B

C

WARNING

■

When inspecting under the 

hood of your vehicle

Observe the following precau-

tions.

Failure to do so may result in seri-

ous injury such as burns.

●

If steam is seen coming from 

under the hood, do not open the 

hood until the steam has sub-

sided. The engine compart-

ment may be very hot.

●

After the hybrid system has 

been turned off, check that the 

“READY” indicator is off.

When the hybrid system is oper-

ating, the gasoline engine may 

automatically start, or the cool-

ing fan may suddenly operate 

even if the gasoline engine 

stops. Do not touch or approach 

rotating parts such as the fan, 

which may lead to fingers or 

clothing (especially a tie, a scarf 

or a muffler) getting caught, 

resulting in serious injury.

●

Do not loosen the coolant reser-

voir cap while the hybrid system 

and radiator are hot.

High temperature steam or 

coolant could spray out.

NOTICE

■

When adding engine/power 

control unit coolant

Add coolant slowly after the 

hybrid system has cooled down 

sufficiently. Adding cool coolant to 

a hot hybrid system too quickly 

can cause damage to the hybrid 

system.

514

7-2. Steps to take in an emergency

1

Stop the hybrid system. Set 
the parking brake and shift 
the shift lever to P.

2

Remove the mud, snow or 
sand from around the stuck 
tire.

3

Place wood, stones or some 
other material to help provide 
traction under the tires.

4

Restart the hybrid system

5

Shift the shift lever to D or R 
and release the parking 
brake. Then, while exercising 
caution, depress the acceler-
ator pedal.

■

When it is difficult to free the 

vehicle

Press 

 to turn off TRAC. 

(



P.336)

NOTICE

■

To prevent damage to the 

cooling system

Observe the following precau-

tions:

●

Avoid contaminating the coolant 

with foreign matter (such as 

sand or dust, etc.).

●

Do not use any coolant additive.

If the vehicle becomes 

stuck

Carry out the following pro-
cedures if the tires spin or 
the vehicle becomes stuck 
in mud, dirt or snow:

Recovering procedure

515

7-2. Steps to take in an emergency

7

Whe

n tr

ouble

 a

rises

WARNING

■

When attempting to free a 

stuck vehicle

If you choose to push the vehicle 

back and forth to free it, make 

sure the surrounding area is clear 

to avoid striking other vehicles, 

objects or people. The vehicle 

may also lunge forward or lunge 

back suddenly as it becomes free. 

Use extreme caution.

■

When shifting the shift lever

Be careful not to shift the shift 

lever with the accelerator pedal 

depressed.
This may lead to unexpected 

rapid acceleration of the vehicle 

that may cause an accident 

resulting in death or serious 

injury.

NOTICE

■

To avoid damaging the trans-

mission and other compo-

nents

●

Avoid spinning the wheels and 

depressing the accelerator 

pedal more than necessary.

●

If the vehicle remains stuck 

even after these procedures are 

performed, the vehicle may 

require towing to be freed.

516

7-2. Steps to take in an emergency

517

8

8

Vehicle

 specifications

Vehicle specifications

8-1. Specifications

Maintenance data (fuel, oil 

level, etc.)..................

518

Fuel information ..........

528

Tire information ...........

530

8-2. Customization

Customizable features

540

8-3. Initialization

Items to initialize .........

554

518

8-1. Specifications

8-1.Specifications

Maintenance data (fuel, oil level, etc.)

Dimensions and weights

Overall length

203.7 in. (5175 mm)

*2

204.1 in. (5185 mm)

*3

Overall width

78.5 in. (1995 mm)

Overall height

*1

68.5 in. (1740 mm)

*5

69.7 in. (1770 mm)

*6

Wheelbase

120 in. (3060 mm)

Front tread

67.7 in. (1720 mm)

Rear tread

68.5 in. (1740 mm)

Vehicle capacity weight 
(Occupants + luggage)

1170 lb (530 kg)

*7

1190 lb (540 kg)

*8

1235 lb (560 kg)

*9

1255 lb (570 kg)

*10

1375 lb (625 kg)

*11

1420 lb (645 kg)

*12

Trailer Weight Rating (TWR)
(Trailer weight + cargo weight)

(with towing package

*13

)

3500 lb. (1585 kg)

*1

: Unladen vehicle

*2

: Except for AXLH40L-PNXSHA and AXLH45L-PNXSHA models

*4

*3

: For AXLH40L-PNXSHA and AXLH45L-PNXSHA models

*4

*4

: The model code is indicated on the Certification Label. For details, see 

“Vehicle identification” below.

*5

: Vehicles without roof rails

*6

: Vehicles with roof rails

519

8-1. Specifications

8

Vehicle

 specifications

■

Vehicle identification num-
ber

The vehicle identification num-
ber (VIN) is the legal identifier 
for your vehicle. This is the pri-
mary identification number for 
your Toyota. It is used in regis-
tering the ownership of your 
vehicle.
This number is stamped on the 
top left of the instrument panel.

This number is also on the Certi-
fication Label.

*7

: For AXLH40L-PNXLHA model

*4

 with vacuum cleaner, refrigerator, and 

spare tire

*8

: For AXLH40L-PNXLHA model

*4

 without vacuum cleaner, AXLH40L-

PNXLHA model

*4

 with vacuum cleaner, refrigerator, and tire puncture 

repair kit, AXLH40L-PNXSHA model

*4

, and AXLH45L-PNXLHA 

model

*4

 with vacuum cleaner

*9

: For AXLH40L-PNXLHA model

*4

 with vacuum cleaner and without 

refrigerator, AXLH45L-PNXLHA model

*4

 without vacuum cleaner, 

AXLH45L-PNXSHA model

*4

 and AXLH45L-PNXXHA model

*4

*10

: For AXLH40L-PNXXHA model

*4

*11

: For AXLH45L-PPXEHA model

*4

*12

: For AXLH40L-PPXEHA and AXLH40L-PPXXHA models

*4

*13

: The towing package is required.

Toyota does not recommend towing with this vehicle without the tow-
ing package.

Seating capacity

Seating capacity

Without second center seat With second center seat

7 (Front 2, Rear 5)

8 (Front 2, Rear 6)

Vehicle identification

520

8-1. Specifications

■

Engine number

The engine number is stamped 

on the engine block as shown.



Front

Engine

Model

2.5 L 4-cylinder (A25A-FXS)

Type

4-cylinder in line, 4-cycle, gasoline

Bore and stroke

3.44 



 4.07 in. (87.5 



 103.4 mm)

Displacement

151.8 cu. in. (2487 cm

3

)

Valve clearance

Automatic adjustment

Fuel

Fuel type

Unleaded gasoline only

Octane Rating

87 (Research Octane Number 91) or 
higher

Fuel tank capacity (Reference) 18 gal. (68.2 L, 15 Imp.gal.)

Electric motor (traction motor)

Type

Permanent magnet synchronous motor

Maximum output

134 kW

Maximum torque

199 ft•lbf (270 N•m, 27.5 kgf•m)

521

8-1. Specifications

8

Vehicle

 specifications



Rear (AWD models)

■

Oil capacity (Drain and refill 



 reference

*

)

*

: The engine oil capacity is a refer-

ence quantity to be used when 
changing the engine oil. Warm up 
and turn off the hybrid system, 
wait more than 5 minutes, and 
check the oil level on the dipstick.

■

Engine oil selection

“Toyota Genuine Motor Oil” is 
used in your Toyota vehicle. 
Use Toyota approved “Toyota 
Genuine Motor Oil” or equiva-
lent to satisfy the following 
grade and viscosity.
Oil grade: 

API SN/RC multigrade engine 
oil
Recommended viscosity: 
SAE 0W-16
SAE 0W-16 is the best choice 
for good fuel economy and good 
starting in cold weather.
If SAE 0W-16 is not available, 
SAE 0W-20 oil may be used. 
However, it must be replaced 
with SAE 0W-16 at the next oil 
change.

Type

Permanent magnet synchronous motor

Maximum output

40 kW

Maximum torque

89.2 ft•lbf (121 N•m, 12.3 kgf•m)

Hybrid battery (traction battery)

Type

Nickel-Metal hydride battery

Voltage

7.2 V/module

Capacity

6.5 Ah (3HR)

Quantity

40 modules

Nominal voltage

288 V

Lubrication system

With filter

4.8 qt. (4.5 L, 4.0 Imp. 
qt.)

Without fil-
ter

4.4 qt. (4.2 L, 3.7 Imp. 
qt.)

522

8-1. Specifications

Outside temperature

Oil viscosity (0W-16 is explained 
here as an example):
• The 0W in 0W-16 indicates 

the characteristic of the oil 
which allows cold startability. 
Oils with a lower value before 
the W allow for easier starting 
of the engine in cold weather.

• The 16 in 0W-16 indicates the 

viscosity characteristic of the 
oil when the oil is at high tem-
perature. An oil with a higher 
viscosity (one with a higher 
value) may be better suited if 

the vehicle is operated at high 
speeds, or under extreme 
load conditions.

How to read oil container label:
API registered mark is added to 
some oil containers to help you 
select the oil you should use.

*

: The coolant capacity is the quantity of reference.

If replacement is necessary, contact your Toyota dealer.

A

Cooling system

Capacity

*

Gasoline engine

11.4 qt. (10.8 L, 9.5 Imp. qt.)

Power control unit 2.0 qt. (1.9 L, 1.7 Imp. qt.)

Coolant type

Use either of the following:



“Toyota Super Long Life Coolant”



Similar high-quality ethylene gly-
colbased non-silicate, non-amine, 
non-nitrite, and non-borate cool-
ant with long-life hybrid organic 
acid technology

Do not use plain water alone.

Ignition system (spark plug)

Make

DENSO FC16HR-Q8

Gap

0.031 in. (0.8 mm)

523

8-1. Specifications

8

Vehicle

 specifications

*

: The fluid capacity is the quantity of reference.

If replacement is necessary, contact your Toyota dealer.

*

: The fluid capacity is the quantity of reference.

If replacement is necessary, contact your Toyota dealer.

NOTICE

■

Iridium-tipped spark plugs

Use only iridium-tipped spark plugs. Do not adjust the spark plug gap.

Electrical system (12-volt Battery)

Open voltage at 68°F (20°C):

12.0 V or higher
(Turn the power switch to OFF and turn on 
the high beam headlights for 30 seconds.)
If the voltage is lower than the standard 
value, charge the battery.

Charging rates

5 A max.

Hybrid transmission

Fluid capacity

*

4.6 qt. (4.4 L, 3.9 Imp.qt.)

Fluid type

Toyota Genuine ATF WS

NOTICE

■

Hybrid transmission fluid type

Using transmission fluid other than the above type may cause abnormal 

noise or vibration, or ultimately damage the transmission of your vehicle.

Rear differential (rear electric motor) (AWD models)

Fluid capacity

*

1.8 qt. (1.7 L, 1.5 Imp.qt.)

Fluid type

Toyota Genuine ATF WS

NOTICE

■

Transmission fluid type

Using transmission fluid other than the above type may cause abnormal 

noise or vibration, or ultimately damage the transmission of your vehicle.

524

8-1. Specifications

*1

:Minimum pedal clearance when depressed with a force of 67.4 lbf (300 

N, 30.6 kgf) while the hybrid system is operating.

*2

:Make sure to confirm that the brake system warning light (yellow) does 

not illuminate. (If the brake system warning light illuminates, refer to 
P.466)

Brakes

Pedal clearance

*1

4.17 in. (106 mm) Min.

Pedal free play

0.04 



 0.24 in. (1.0 



 6.0 mm)

Brake pad wear limit

0.04 in. (1.0 mm)

Parking brake indicator

*2

When pulling the parking brake switch for 
1 to 4 seconds: turns on
When pushing the parking brake switch for 
1 to 4 seconds: turns off

Fluid type

FMVSS No.116 DOT 3 or SAE J1703
FMVSS No.116 DOT 4 or SAE J1704

Steering

Free play

Less than 1.2 in. (30 mm)