Nissan Murano. Manual - part 165

 

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Nissan Murano. Manual - part 165

 

 

AV-438

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITH NAVIGATION]

MULTI AV SYSTEM SYMPTOMS

RELATED TO CAMERA

Models without BSW and LDW

Models with BSW and LDW

RELATED TO VOICE CONTROL

RELATED TO RGB IMAGE

The system cannot be operat-
ed.

• The voice recognition can be controlled.
• Steering switch's ”VOL UP”, “VOL 

DOWN” and “

” switch works, but 

” it does not work.

Steering switch malfunction.
Replace steering switch. Refer to 

AV-459, "Exploded 

View"

.

Steering switch's “

”, ”VOL UP”, “VOL 

DOWN” and “

” switches do not work.

Steering switch signal B circuit malfunction.
Refer to 

AV-432, "Diagnosis Procedure"

.

All steering switches do not work.

Steering switch ground circuit malfunction.
Refer to 

AV-434, "Diagnosis Procedure"

.

Symptoms

Check items

Probable malfunction location

Symptoms

Check items

Probable malfunction location

Camera image is not shown.
(Vehicle width and predictive 
course line are displayed.)

Camera image signal circuit.
Refer to 

AV-425, "Diagnosis Procedure"

.

Camera image does not switch.

“Reverse” is not turned ON on “Vehicle 
Signals” screen of “Confirmation/Adjust-
ment”.

Reverse signal circuit malfunction.

“Reverse” is turned ON on “Vehicle Sig-
nals”screen of “Confirmation/Adjustment”.

AV control unit malfunction.
Replace AV control unit. Refer to 

AV-448, "Exploded 

View"

.

Symptoms

Check items

Probable malfunction location

Camera image is not displayed. 
(Only warning message under 
area is displayed.)

Reverse signal circuit malfunction (camera control unit).

Camera image does not switch.

Reverse signal circuit malfunction (AV control unit).

Symptoms

Check items

Probable malfunction location

The voice cannot be controlled 
even if the voice control screen 
is displayed.

Voice sounds at “Voice Microphone Test” 
of Confirmation/Adjustment mode.

AV control unit malfunction.
Replace AV control unit. Refer to 

AV-448, "Exploded 

View"

.

Voice does not sound at “Voice Micro-
phone Test” of Confirmation/Adjustment 
mode.

Microphone signal circuit malfunction.
Refer to 

AV-428, "Diagnosis Procedure"

.

The voice cannot be controlled
(Voice control screen is not dis-
played).

• Hands-free phone system can be oper-

ated.

• Steering switch's “SOURCE”, “MENU 

UP”, “MENU DOWN” and “ENTER” 

switch works, but “

” it does not work.

Steering switch malfunction.
Replace steering switch. Refer to 

AV-459, "Exploded 

View"

.

Steering switch's “SOURCE”, “MENU 

UP”, “MENU DOWN”, “

” and “ENTER” 

switches do not work.

Steering switch signal A circuit malfunction.
Refer to 

AV-430, "Diagnosis Procedure"

.

All steering switches do not work.

Steering switch ground circuit malfunction.
Refer to 

AV-434, "Diagnosis Procedure"

.

AV

MULTI AV SYSTEM SYMPTOMS

AV-439

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITH NAVIGATION]

C

D

E

F

G

H

I

J

K

L

M

B

A

O

P

RELATED TO AUDIO

RELATED TO STEERING SWITCH

Symptoms

Check items

Probable malfunction location

RGB image is not shown.

RGB digital image signal circuit malfunction.
Refer to 

AV-423, "Diagnosis Procedure"

.

Symptoms

Check items

Probable malfunction location

The disk cannot be removed.

Disk eject signal circuit malfunction.
Refer to 

AV-427, "Diagnosis Procedure"

.

No sound comes out or the lev-
el of the sound is low.

No sound from all speakers.

• BOSE amp. ON signal circuit malfunction.
• BOSE amp. power supply and ground circuits malfunc-

tion.
Refer to 

AV-420, "BOSE AMP. : Diagnosis Procedure"

.

Only a certain speaker (front right, front 
left, rear right, or rear left, etc.) does not 
output sound.

• Poor connector connection of speaker.
• Sound signal circuit malfunction between AV control 

unit and BOSE amp.

• Sound signal circuit malfunction between BOSE amp. 

and speaker.

• Malfunction in speaker.
• Malfunction in AV control unit.
• Malfunction in BOSE amp.

Noise is mixed with audio. 

Noise comes out from all speakers.

• Malfunction in AV control unit.
• Malfunction in BOSE amp.

Noise comes out only from a certain 
speaker (front right, front left, rear right, 
or rear left, etc.).

• Poor connector connection of speaker.
• Sound signal circuit malfunction between AV control 

unit and BOSE amp.

• Sound signal circuit malfunction between BOSE amp. 

and speaker.

• Malfunction in speaker.
• Poor installation of speaker (e.g. backlash and loose-

ness)

• Malfunction in AV control unit.
• Malfunction in BOSE amp.

Noise is mixed with radio only (when the 
car hits a bump or while driving over bad 
roads).

• Poor connector connection of antenna or antenna feed-

er.

• Loose antenna base mounting nut. Refer to 

AV-468, 

"Exploded View"

Radio is not received or poor 
reception.

• Other audio sounds are normal.
• Any radio cannot be received or poor 

reception is caused even after moving 
to a service area with good reception 
(e.g. a place with clear view and no ob-
stacles generating external noises). 

• Antenna amp. ON signal circuit malfunction.
• Poor connector connection of antenna or antenna feed-

er. 

• Loose antenna base mounting nut. Refer to 

AV-468, 

"Exploded View"

Satellite radio is not received.

There is malfunction in the CONSULT 
self-diagnosis result.
Refer to 

AV-327, "CONSULT Function"

.

• Malfunction in antenna, antenna feeder, or AV control 

unit. Perform DTC diagnosis. Refer to 

AV-340, "DTC In-

dex"

.

• Poor continuity in antenna feeder. 
• Poor connector connection of antenna or antenna feed-

er.

There is no malfunction in the CONSULT 
self-diagnosis result.
Refer to 

AV-327, "CONSULT Function"

.

• Poor continuity in antenna feeder. 
• Poor connector connection of antenna or antenna feed-

er.

• Loose satellite radio antenna mounting nut.

Refer to 

AV-468, "Exploded View"

.

AV-440

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITH NAVIGATION]

MULTI AV SYSTEM SYMPTOMS

RELATED TO USB

NOTE:
Check that there is no malfunction of USB equipment main body before performing a diagnosis.

iPod

®

 is a trademark of Apple inc., registered in the U.S. and other countries.

RELATED TO DVD MODE

RELATED TO AUXILIARY INPUT

NOTE:
Check that there is no malfunction of AUX equipment main body before performing a diagnosis.

Symptoms

Probable malfunction location

None of the steering switch operations work.

Steering switch ground circuit malfunction.
Refer to 

AV-434, "Diagnosis Procedure"

.

Only specified switch cannot be operated.

Steering switch malfunction.
Replace steering switch. Refer to 

AV-459, "Exploded View"

.

Steering switch's “SOURCE”, “MENU UP”, “MENU DOWN”, 

” and “ENTER” switches do not work.

Steering switch signal A circuit malfunction.
Refer to 

AV-430, "Diagnosis Procedure"

.

Steering switch's “

”, “VOL UP”, “VOL DOWN” and “

” 

switches do not work.

Steering switch signal B circuit malfunction.
Refer to 

AV-432, "Diagnosis Procedure"

.

Symptoms

Check items

Possible malfunction location / Action to take

iPod

®

 or USB memory can not 

be recognized.

• USB harness malfunction.
• USB connector malfunction.

Symptoms

Check items

Probable malfunction location

The disk cannot be removed.

Disk eject signal circuit malfunction.
Refer to 

AV-427, "Diagnosis Procedure"

.

DVD image is not displayed.

Perform “Self Diagnostic Result” of “MULTI AV” with 
CONSULT. Refer to 

AV-327, "CONSULT Function"

When detecting no malfunction in those components, the 
following items are a possible cause.
• Composite image signal circuits malfunction.

Refer to 

AV-422, "Diagnosis Procedure"

.

DVD sound is not heard.

No sound from all speakers and woofer.

• Amp. ON signal circuit malfunction.
• BOSE amp. power supply and ground circuits mal-

function.
Refer to 

AV-420, "BOSE AMP. : Diagnosis Procedure"

.

Sound is heard only from specific places.

Sound signals circuit of suspect system.

Symptoms

Check items

Probable malfunction location

No voice sound is heard when 
AUX mode is selected.

Voice sound is heard when other modes 
are selected.

AUX sound signal circuit.

Image is not displayed when 
AUX mode is selected.

DVD image is displayed.

AUX image signal circuit malfunction.
Refer to 

AV-424, "Diagnosis Procedure"

.

DVD image is not displayed.

Composite image signal circuit between AV control unit 
and display unit.
Refer to 

AV-422, "Diagnosis Procedure"

.

AV

NORMAL OPERATING CONDITION

AV-441

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITH NAVIGATION]

C

D

E

F

G

H

I

J

K

L

M

B

A

O

P

NORMAL OPERATING CONDITION

Description

INFOID:0000000009721970

NOTE:
For Navigation system operation information, refer to Navigation system Owner's Manual.

BASIC OPERATIONS

NOTE:
Locations stored in the Address Book and other memory functions may be lost if the vehicle's battery is dis-
connected or becomes discharged. If this occurs, service the vehicle's battery as necessary and re-enter the
information in the Address Book. 

RELATED TO VOICE RECOGNITION

Related to Basic Operation

Related to Item Choice

The system should respond correctly to all voice commands without difficulty. If problems are encountered, fol-
low the solutions given in this guide for the appropriate error.

Symptom

Possible cause

Possible solution

No image is displayed.

The brightness is at the lowest setting.

Adjust the brightness of the display.

The systems in the video mode.

Press “DISC-AUX” to change the mode. 

The display is turned off.

Press “

-” to turn on the display.

The interior of the vehicle becomes the a little less 
than 80

°

C (176

°

F) or high temperature, and the pro-

tection of the display acts, and a display is turned off.

Wait until the interior of the vehicle has 
cooled down.

Screen not clear.

Contrast setting is not appropriate.

Adjust the contrast of the display.

No voice guidance is available. Or 
The volume is too high or too low.

The volume is not set correctly, or it is turned off.

Adjust the volume of voice guidance.

Voice guidance is not provided for certain streets 
(roads displayed in gray).

This is not a malfunction.

No map is displayed on the screen.

A screen other than map screen is displayed.

Press “MAP”.

The screen is too dim. The move-
ment is slow.

The temperature in the interior of the vehicle is low. 

Wait until the interior of the vehicle has 
warmed up.

Some pixels in the display are dark-
er or brighter than others.

This condition is an inherent characteristic of liquid 
crystal displays.

This is not a malfunction.

Some menu items cannot be se-
lected.

Some menu items become unavailable while the ve-
hicle is driven.

Park the vehicle in a safe location, and 
then operate the navigation system.

Symptom

Possible cause

Possible solution

The system does not 
recognize your com-
mand.
or
The system recognizes 
your command incor-
rectly

The interior of the vehicle is too noisy.

Close the windows or have other occupants quiet.

The volume of your voice is too low.

Speak louder.

The volume if your voice is too loud.

Speak softer.

Your pronunciation is unclear.

Speak clearly.

You are speaking before the voice recognition is ready

Press and release “

” switch on the steering 

switch, and speak a command after the tone 
sounds.

8 seconds or more have passed after you pressed and 

released “

” switch on the steering switch.

Make sure to speak a command within 8 seconds 

after you press and release “

” switch on the 

steering switch. 

Only a limited range of voice commands is usable for 
each screen.

Use a correct voice command appropriate for the 
current screen.

The fan of the air conditioner is too loud.

Lower the fan speed as necessary as voice com-
mand can be recognized more easily.

 

 

 

 

 

 

 

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