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Nissan Murano. Manual - part 123

AV-270

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITHOUT NAVIGATION]

MULTI AV SYSTEM SYMPTOMS

RELATED TO CAMERA

RELATED TO RGB IMAGE

Symptoms

Check items

Probable malfunction location

Does not recognize cellular
phone connection. (No con-
nection is displayed on the dis-
play at the guide.)

Repeat the registration of cellular phone.

TEL adapter unit malfunction.
Refer to

AV-293, "Removal and Installation"

Hands-free phone cannot be
established.

Both the reception and the speech cannot
be performed

• Perform “Self Diagnostic Result” of “MULTI AV” with

CONSULT.
Refer to

AV-187, "CONSULT Function"

• No malfunction.

TEL adapter unit malfunction.
Refer to

AV-293, "Removal and Installation"

• Malfunction is detected.

Perform detected DTC diagnosis.
Refer to

AV-199, "DTC Index"

The other party's voice cannot
be heard by hands-free phone.

Steering switch's “

” switch works.

TEL voice signal circuit malfunction between TEL adapt-
er unit and AV control unit.

Steering switch's “

” switch do not

work.

Control signal circuit malfunction.
Refer to

AV-262, "Diagnosis Procedure"

Originating sound is not heard
by the other party with hands-
free phone communication.

Sound operation function is normal.

TEL adapter unit malfunction.
Refer to

AV-293, "Removal and Installation"

Sound operation function does not work.

Microphone signal circuit malfunction.
Refer to

AV-260, "Diagnosis Procedure"

The system cannot be operat-
ed.

Steering switch's “SOURCE”, “MENU
UP”, and “MENU DOWN” switches works,

but “

” it does not work.

Steering switch malfunction.
Replace steering switch. Refer to

AV-287, "Exploded

View"

Steering switch's “SOURCE”, “MENU

UP”, “MENU DOWN” and “

” switch-

es do not work.

Steering switch signal B circuit malfunction.
Refer to

AV-265, "Diagnosis Procedure"

All steering switches do not work.

Steering switch ground circuit malfunction.
Refer to

AV-267, "Diagnosis Procedure"

Symptoms

Check items

Probable malfunction location

Camera image is not shown.
(Vehicle width and predictive
course line is displayed.)

AUX image is displayed.

Camera image signal circuit.
Refer to

AV-257, "Diagnosis Procedure"

AUX image is not displayed.

Composite image signal circuit.
Refer to

AV-255, "Diagnosis Procedure"

Camera image is not shown.
(displayed in black and nothing
can be displayed)

—

• Horizontal synchronizing (HP) signal circuit malfunc-

tion between AV control unit and display unit. Refer to

AV-253, "Diagnosis Procedure"

• Vertical synchronizing (VP) signal circuit malfunction

between AV control unit and display unit. Refer to

AV-

254, "Diagnosis Procedure"

Camera image does not switch.

“Reverse” is not turned ON on “Vehicle
Signals” screen of “Confirmation/Adjust-
ment”.

Reverse signal circuit malfunction.

“Reverse” is turned ON on “Vehicle Sig-
nals”screen of “Confirmation/Adjustment”.

AV control unit malfunction.
Replace AV control unit. Refer to

AV-276, "Exploded

View"

MULTI AV SYSTEM SYMPTOMS

AV-271

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITHOUT NAVIGATION]

RELATED TO AUDIO

Symptoms

Check items

Possible malfunction location / Action to take

RGB image is not shown.

There is malfunction in the CONSULT
“self-diagnosis result” of “MULTI AV”.

Perform detected DTC diagnosis.
Refer to

AV-199, "DTC Index"

There is no malfunction in CONSULT
“self-diagnosis results” of “MULTI AV”.

Vertical synchronizing (VP) signal circuit.
Refer to

AV-254, "Diagnosis Procedure"

Color of RGB image is not
proper.

Light blue (Cyan) tint.

RGB signal (R: red) circuit.
Refer to

AV-248, "Diagnosis Procedure"

Purple (Magenta) tint.

RGB signal (G: green) circuit.
Refer to

AV-249, "Diagnosis Procedure"

Screen looks yellowish.

RGB signal (B: blue) circuit.
Refer to

AV-250, "Diagnosis Procedure"

RGB screen is rolling.

—

RGB synchronizing signal circuit.
Refer to

AV-251, "Diagnosis Procedure"

Fuel economy display is mal-
functioning.

There is malfunction in the CONSULT
“self-diagnosis result” of “MULTI AV”.

Perform detected DTC diagnosis.
Refer to

AV-199, "DTC Index"

There is no malfunction in CONSULT
“self-diagnosis results” of “MULTI AV”.

Ignition signal circuit malfunction. (AV control unit)

Symptoms

Check items

Probable malfunction location

The disk cannot be removed.

—

Disk eject signal circuit malfunction.
Refer to

AV-259, "Diagnosis Procedure"

No sound comes out or the lev-
el of the sound is low.

No sound from all speakers.

• BOSE amp. ON signal circuit malfunction.
• BOSE amp. power supply and ground circuits malfunc-

tion.
Refer to

AV-245, "BOSE AMP. : Diagnosis Procedure"

Only a certain speaker (front right, front
left, rear right, or rear left, etc.) does not
output sound.

• Poor connector connection of speaker.
• Sound signal circuit malfunction between AV control

unit and BOSE amp.

• Sound signal circuit malfunction between BOSE amp.

and speaker.

• Malfunction in speaker.
• Malfunction in AV control unit.
• Malfunction in BOSE amp.

Noise is mixed with audio.

Noise comes out from all speakers.

• Malfunction in AV control unit.
• Malfunction in BOSE amp.

Noise comes out only from a certain
speaker (front right, front left, rear right,
or rear left, etc.).

• Poor connector connection of speaker.
• Sound signal circuit malfunction between AV control

unit and BOSE amp.

• Sound signal circuit malfunction between BOSE amp.

and speaker.

• Malfunction in speaker.
• Poor installation of speaker (e.g. backlash and loose-

ness)

• Malfunction in AV control unit.
• Malfunction in BOSE amp.

Noise is mixed with radio only (when the
car hits a bump or while driving over bad
roads).

• Poor connector connection of antenna or antenna feed-

er.

• Loose antenna base mounting nut. Refer to

AV-296,

"Exploded View"

Radio is not received or poor
reception.

• Other audio sounds are normal.
• Any radio cannot be received or poor

reception is caused even after moving
to a service area with good reception
(e.g. a place with clear view and no ob-
stacles generating external noises).

• Antenna amp. ON signal circuit malfunction.
• Poor connector connection of antenna or antenna feed-

er.

• Loose antenna base mounting nut. Refer to

AV-296,

"Exploded View"

AV-272

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITHOUT NAVIGATION]

MULTI AV SYSTEM SYMPTOMS

RELATED TO USB

NOTE:
Check that there is no malfunction of USB equipment main body before performing a diagnosis.

iPod

is a trademark of Apple inc., registered in the U.S. and other countries.

RELATED TO STEERING SWITCH

RELATED TO AUXILIARY INPUT

NOTE:
Check that there is no malfunction of AUX equipment main body before performing a diagnosis.

Satellite radio is not received.

There is malfunction in the CONSULT
self-diagnosis result.
Refer to

AV-187, "CONSULT Function"

• Malfunction in antenna, antenna feeder, or AV control

unit. Perform DTC diagnosis. Refer to

AV-199, "DTC In-

dex"

• Poor continuity in antenna feeder.
• Poor connector connection of antenna or antenna feed-

er.

There is no malfunction in the CONSULT
self-diagnosis result.
Refer to

AV-187, "CONSULT Function"

• Poor continuity in antenna feeder.
• Poor connector connection of antenna or antenna feed-

er.

• Loose satellite radio antenna mounting nut.

Refer to

AV-296, "Exploded View"

Symptoms

Check items

Probable malfunction location

Symptoms

Check items

Possible malfunction location / Action to take

iPod

or USB memory can not

be recognized.

—

• USB harness malfunction.
• USB connector malfunction.

Symptoms

Probable malfunction location

None of the steering switch operations work.

Steering switch ground circuit malfunction.
Refer to

AV-267, "Diagnosis Procedure"

Only specified switch cannot be operated.

Steering switch malfunction.
Replace steering switch. Refer to

AV-287, "Exploded View"

“SOURCE”, “MENU UP”, “MENU DOWN”, “

” switches

are not operated.

Steering switch signal A circuit.
Refer to

AV-263, "Diagnosis Procedure"

”VOL UP“, “VOL DOWN”, “

” switches are not operated.

Steering switch signal B circuit.
Refer to

AV-265, "Diagnosis Procedure"

Symptoms

Check items

Probable malfunction location

No voice sound is heard when
AUX mode is selected.

Voice sound is heard when other modes
are selected.

AUX sound signal circuit.

Image is not displayed when
AUX mode is selected.

Camera image is displayed.

AUX image signal circuit malfunction.
Refer to

AV-256, "Diagnosis Procedure"

Camera image is not displayed.

Composite image signal circuit malfunction.
Refer to

AV-255, "Diagnosis Procedure"

NORMAL OPERATING CONDITION

AV-273

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITHOUT NAVIGATION]

NORMAL OPERATING CONDITION

Description

INFOID:0000000009721792

BASIC OPERATIONS

RELATED TO VOICE RECOGNITION

Related to Telephone

The system should respond correctly to all voice commands without difficulty. If problems are encountered, try
the following solutions.
Where the solutions are listed by number, try each solution in turn, starting with number 1, until the problem is
resolved.

RELATED TO AUDIO

• The majority of the audio malfunctions are the result of outside causes (bad CD/cassette, electromagnetic

interference, etc.). Check the symptoms below to diagnose the malfunction.

• The vehicle itself can be a source of noise if noise prevention parts or electrical equipment is malfunctioning.

Check if noise is caused and/or changed by engine speed, ignition switch turned to each position, and oper-
ation of each piece of electrical equipment, and then determine the cause.

NOTE:
• CD-R is not guaranteed to play because they can contain compressed audio (MP3, WMA) or could be incor-

rectly mastered by the customer on a computer.

• Check if the CDs carry the Compact Disc Logo. If not, the disc is not mastered to the “red book” Compact

Disc Standard and may not play.

Symptom

Possible cause

Possible solution

No image is displayed.

The brightness is at the lowest setting.

Adjust the brightness of the display.

The systems in the video mode.

Press “DISC-AUX” to change the mode.

The display is turned off.

Press “

OFF” to turn on the display.

Screen not clear.

Contrast setting is not appropriate.

Adjust the contrast of the display.

The screen is too dim. The move-
ment is slow.

The temperature in the interior of the vehicle is low.

Wait until the interior of the vehicle has
warmed up.

Some pixels in the display are dark-
er or brighter than others.

This condition is an inherent characteristic of liquid
crystal displays.

This is not a malfunction.

Some menu items cannot be se-
lected.

Some menu items become unavailable while the ve-
hicle is driven.

Park the vehicle in a safe location, and
then operate the multi AV system.

Symptom

Solution

System fails to interpret the com-
mand correctly.

1. Ensure that the command is valid.

2. Ensure that the command is spoken after the tone.

3. Speak clearly without pausing between words and at level appropriate to the ambient noise lev-
el in the vehicle.

4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster
on).
NOTE:
If it is too noisy to use the phone, it is likely that the voice commands will not be recognized.

5. If more than one command was said at a time, try saying the commands separately.

6. If the system consistently fails to recognize commands, the voice training procedure should be
carried out to improve the recognition response for the speaker. See “Speaker adaptation (SA)
mode” earlier in this section. Refer to “OWNER’S MANUAL”.

The system consistently selects
the wrong voicetag

1. Ensure that the phone book entry name requested matches what was originally stored. This
can be confirmed by using the “List Names” command.

2. Replace one of the names being confused with a new name.

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