Qashqai J11. Door & Lock - part 37

HAZARD REMINDER OPERATION DOES NOT OPERATE

DLK-593

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[TYPE 4]

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HAZARD REMINDER OPERATION DOES NOT OPERATE

Diagnosis Procedure

INFOID:0000000010504803

1.

CHECK DTC WITH BCM AND COMBINATION METER

Check that DTC is not detected with BCM and combination meter.
Is the inspection result normal?

YES

>> GO TO 2.

NO-1

>> Refer to 

BCS-89, "DTC Index"

. (BCM)

NO-2

>> Refer to 

MWI-40, "DTC Index"

. (Combination meter)

2.

CHECK HAZARD WARNING LAMP

Check hazard warning lamp.
Refer to 

DLK-573, "Component Function Check"

.

Is the inspection result normal?

YES

>> GO TO 3.

NO

>> Repair or replace the malfunctioning parts.

3.

REPLACE BCM

1.

Replace BCM. Refer to 

BCS-135, "Removal and Installation"

.

2.

Confirm the operation after replacement.

Is the result normal?

YES

>> INSPECTION END

NO

>> Check intermittent incident. Refer to 

GI-44, "Intermittent Incident"

.

DLK-594

< SYMPTOM DIAGNOSIS >

[TYPE 4]

SQUEAK AND RATTLE TROUBLE DIAGNOSES

SQUEAK AND RATTLE TROUBLE DIAGNOSES

Work Flow

INFOID:0000000010435182

CUSTOMER INTERVIEW

Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any of
customer's comments; refer to 

DLK-598, "Diagnostic Worksheet"

. This information is necessary to duplicate

the conditions that exist when the noise occurs.
• The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain

all the facts and conditions that exist when the noise occurs (or does not occur).

• If there is more than one noise in the vehicle, perform a diagnosis and repair the noise that the customer is

concerned about. This can be accomplished by performing a cruise test on the vehicle with the customer.

• After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics

are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.

• Squeak – (Like tennis shoes on a clean floor)

Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard surfaces
= higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping

• Creak – (Like walking on an old wooden floor)

Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.

• Rattle – (Like shaking a baby rattle)

Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.

• Knock – (Like a knock on a door)

Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.

• Tick – (Like a clock second hand)

Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.

• Thump – (Heavy, muffled knock noise)

Thump characteristics include softer knock/dead sound often brought on by activity.

• Buzz – (Like a bumblebee)

Buzz characteristics include high frequency rattle/firm contact.

• Often the degree of acceptable noise level will vary depending up on the person. A noise that you may judge

as acceptable may be very irritating to the customer.

• Weather conditions, especially humidity and temperature, may have a great effect on noise level.

DUPLICATE THE NOISE AND TEST DRIVE

If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or location of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.

SBT842

SQUEAK AND RATTLE TROUBLE DIAGNOSES

DLK-595

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If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-clutch on M/T models, drive position on A/T models).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
• Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
• If it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the

vehicle body.

CHECK RELATED SERVICE BULLETINS

After verifying the customer concern or symptom, check ASIST for Technical Service Bulletins (TSBs) related
to that concern or symptom.
If a TSB relates to the symptom, follow the procedure to repair the noise.

LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE

1.

Narrow down the noise to a general area. To help pinpoint the source of the noise, use a listening tool
(Chassis Ear: J-39570, Engine Ear and mechanics stethoscope).

2.

Narrow down the noise to a more specific area and identify the cause of the noise by:

• Removing the components in the area that you suspect the noise is coming from.

Do not use too much force when removing clips and fasteners, otherwise clips and fastener can be broken
or lost during the repair, resulting in the creation of new noise.

• Tapping or pushing/pulling the component that you suspect is causing the noise.

Do not tap or push/pull the component with excessive force, otherwise the noise will be eliminated only tem-
porarily.

• Feeling for a vibration with your hand by touching the component(s) that you suspect is (are) causing the

noise.

• Placing a piece of paper between components that you suspect are causing the noise.
• Looking for loose components and contact marks.

Refer to 

DLK-596, "Inspection Procedure"

.

REPAIR THE CAUSE

• If the cause is a loose component, tighten the component securely.
• If the cause is insufficient clearance between components:
- Separate components by repositioning or loosening and retightening the component, if possible.
- Insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or ure-

thane tape. A Nissan Squeak and Rattle Kit (J-43980) is available through your authorized Nissan Parts
Department.

CAUTION:

Do not use excessive force as many components are constructed of plastic and may be damaged.
NOTE:
Always check with the Parts Department for the latest parts information.
The following materials are contained in the Nissan Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
76268-9E005: 100

×

135 mm (3.94

×

5.31 in)/76884-71L01: 60

×

85 mm (2.36

×

3.35 in)/76884-

71L02:15

×

25 mm (0.59

×

0.98 in)

INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
73982-9E000: 45 mm (1.77 in) thick, 50

×

50 mm (1.97

×

1.97 in)/73982-

50Y00: 10 mm (0.39 in) thick, 50

×

50 mm (1.97

×

1.97 in)

INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30

×

50 mm (1.18

×

1.97in)

FELT CLOTHTAPE
Used to insulate where movement does not occur. Ideal for instrument panel applications.
68370-4B000: 15

×

25 mm (0.59

×

0.98 in) pad/68239-13E00: 5 mm (0.20 in) wide tape roll

The following materials, not found in the kit, can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE

DLK-596

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[TYPE 4]

SQUEAK AND RATTLE TROUBLE DIAGNOSES

Insulates where slight movement is present. Ideal for instrument panel applications.
SILICONE GREASE
Used in place of UHMW tape that will be visible or not fit. Will only last a few months.
SILICONE SPRAY
Use when grease cannot be applied.
DUCT TAPE
Use to eliminate movement.

CONFIRM THE REPAIR

Confirm that the cause of a noise is repaired by test driving the vehicle.Operate the vehicle under the same
conditions as when the noise originally occurred. Refer to the notes on the Diagnostic Worksheet.

Inspection Procedure

INFOID:0000000010435183

Refer to Table of Contents for specific component removal and installationinformation.

INSTRUMENT PANEL

Most incidents are caused by contact and movement between:

1.

The cluster lid A and instrument panel

2.

Acrylic lens and combination meter housing

3.

Instrument panel to front pillar garnish

4.

Instrument panel to windshield

5.

Instrument panel mounting pins

6.

Wiring harnesses behind the combination meter

7.

A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by
applying felt cloth tape or silicon spray (in hard to reach areas). Urethane pads can be used to insulate
wiring harness.

CAUTION:

Do not use silicone spray to isolate a squeak or rattle. If you saturatethe area with silicone, you
will not be able to recheck the repair.

CENTER CONSOLE

Components to pay attention to include:

1.

Shifter assembly cover to finisher

2.

A/C control unit and cluster lid C

3.

Wiring harnesses behind audio and A/C control unit

The instrument panel repair and isolation procedures also apply to thecenter console.

DOORS

Pay attention to the:

1.

Finisher and inner panel making a slapping noise

2.

Inside handle escutcheon to door finisher

3.

Wiring harnesses tapping

4.

Door striker out of alignment causing a popping noise on startsand stops

Tapping or moving the components or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. You can usually insulate the areas with felt cloth tape or insulator foam blocks from
the Nissan Squeak and Rattle Kit (J-43980) to repair the noise.

TRUNK

Trunk noises are often caused by a loose jack or loose items put intothe trunk by the owner.
In addition look for:
1.

Trunk lid dumpers out of adjustment

2.

Trunk lid striker out of adjustment

3.

The trunk lid torsion bars knocking together

4.

A loose license plate or bracket

SQUEAK AND RATTLE TROUBLE DIAGNOSES

DLK-597

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[TYPE 4]

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Most of these incidents can be repaired by adjusting, securing or insulatingthe item(s) or component(s) caus-
ing the noise.

SUNROOF/HEADLINING

Noises in the sunroof/headlining area can often be traced to one of the following:

1.

Sunroof lid, rail, linkage or seals making a rattle or light knockingnoise

2.

Sunvisor shaft shaking in the holder

3.

Front or rear windshield touching headlining and squeaking

Again, pressing on the components to stop the noise while duplicatingthe conditions can isolate most of these
incidents. Repairs usually consistof insulating with felt cloth tape.

SEATS

When isolating seat noise it's important to note the position the seatis in and the load placed on the seat when
the noise is present. These conditionsshould be duplicated when verifying and isolating the cause of the
noise.
Cause of seat noise include:

1.

Headrest rods and holder

2.

A squeak between the seat pad cushion and frame

3.

The rear seatback lock and bracket

These noises can be isolated by moving or pressing on the suspectedcomponents while duplicating the condi-
tions under which the noise occurs.Most of these incidents can be repaired by repositioning the component
orapplying urethane tape to the contact area.

UNDERHOOD

Some interior noise may be caused by components under the hood or onthe engine wall. The noise is then
transmitted into the passenger compartment.
Causes of transmitted underhood noise include:
1.

Any component mounted to the engine wall

2.

Components that pass through the engine wall

3.

Engine wall mounts and connectors

4.

Loose radiator mounting pins

5.

Hood bumpers out of adjustment

6.

Hood striker out of adjustment

These noises can be difficult to isolate since they cannot be reached from the interior of the vehicle. The best
method is to secure, move or insulate one component at a time and test drive the vehicle. Also, engine RPM
or load can be changed to isolate the noise. Repairs can usually be made by moving, adjusting, securing, or
insulating the component causing the noise.

DLK-598

< SYMPTOM DIAGNOSIS >

[TYPE 4]

SQUEAK AND RATTLE TROUBLE DIAGNOSES

Diagnostic Worksheet

INFOID:0000000010435184

PIIB8740E

SQUEAK AND RATTLE TROUBLE DIAGNOSES

DLK-599

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[TYPE 4]

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PIIB8742E

DLK-600

< REMOVAL AND INSTALLATION >

[TYPE 4]

HOOD

REMOVAL AND INSTALLATION

HOOD

Exploded View

INFOID:0000000010479402

HOOD ASSEMBLY

1.

Hood assembly

2.

Hood front seal

3.

Hood insulator

4.

Hood rod grommet

5.

Hood support rod

6.

Hood rod clamp

7.

Hood bumper rubber

8.

Hood hinge

9.

Radiator core seal

10. Hood bumper rubber

: Clip

: Pawl

: Body grease

, 

: Indicates that the part is connected at points with same symbol in actual vehicle.

JMKIB3292ZZ

HOOD

DLK-601

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[TYPE 4]

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HOOD ASSEMBLY : Removal and Installation

INFOID:0000000010479403

CAUTION:

• Perform work with 2 workers, because of its heavy weight.
• Use protective tape or shop cloth to protect from damage during removal and installation.

REMOVAL

1.

Support hood assembly with the proper material to prevent it from falling.

WARNING:

Injury may occur if hood assembly is not supported with appropriate material when removing
hood assembly.

2.

Remove hood hinge mounting nuts, and then remove hood assembly.

INSTALLATION

Note the following items, and then install in the reverse order of removal.

CAUTION:

• Apply touch-up paint to the body color if the paint around the hinge is peeled off during removal. 
• After installing, perform hood fitting adjustment. Refer to 

DLK-601, "HOOD ASSEMBLY : Adjust-

ment"

.

• Before installation of hood, apply anticorrosive agent onto the mounting surface of the hood hinge.
• Check hood hinge rotating part for poor lubrication. Refer to 

DLK-604, "HOOD HINGE : Inspection"

.

HOOD ASSEMBLY : Adjustment

INFOID:0000000010479404

FITTING ADJUSTMENT

DLK-602

< REMOVAL AND INSTALLATION >

[TYPE 4]

HOOD

Fitting Adjustment Standard

Check the clearance and the surface height between hood and each part by visually and touching.
If the clearance and the surface height are out of specification, adjust them according to the procedures
shown below.

1.

Hood assembly

2.

Front combination lamp

3.

Front fender assembly

4.

Hood bumper rubber

5.

Hood hinge

6.

Hood lock assembly

: Vehicle front

:N·m (kg-m, ft-lb)

:Body grease

JMKIB4355GB

HOOD

DLK-603

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[TYPE 4]

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Unit: mm [in]

*: No more than 2 times left to right or right to left.

Fitting Adjustment Procedure

1.

Remove front grille. Refer to 

EXT-26, "Removal and Installation"

.

2.

Remove hood lock assembly.

3.

Adjust the surface height of hood assembly, front fender assembly, and front combination lamp according
to the specified value, by rotating hood bumper rubber (body side).

4.

Loosen hood hinge mounting bolts.

5.

Adjust clearance of hood according to the specified value, by moving the hood assembly.

6.

Tighten hood hinge mounting bolts to the specified torque.

7.

Move hood lock assembly laterally until the center of primary striker and hood lock assembly are vertical
when viewed from the front.

8.

Position hood lock assembly and engage primary striker. Check hood lock assembly and primary striker
for looseness.

9.

Tighten hood lock assembly mounting bolts and nut to the specified torque.

10. Rotate bumper rubber 1/2 of a rotation counterclockwise in upward direction.

11. After adjusting, check that hood opens and closes normally. Refer to 

DLK-633, "Inspection"

.

12. Install front grille. Refer to 

EXT-26, "Removal and Installation"

.

HOOD HINGE

HOOD HINGE : Removal and Installation

INFOID:0000000010479405

REMOVAL

1.

Remove hood assembly. Refer to 

DLK-601, "HOOD ASSEMBLY : Removal and Installation"

.

2.

Remove upper mounting bolt of front fender assembly. Refer to 

DLK-612, "Removal and Installation"

.

3.

Remove hood hinge mounting bolts, and then remove hood hinge.

INSTALLATION

Note the following items, and then install in the reverse order of removal.

CAUTION:

• Apply touch-up paint to the body color if the paint around the hinge is peeled off during removal.
• After installation, perform hood fitting adjustment. Refer to 

DLK-601, "HOOD ASSEMBLY : Adjust-

ment"

.

• Before installation of hood, apply anticorrosive agent onto the mounting surface of the hood hinge.
• Check hood hinge rotating part for poor lubrication. Refer to 

DLK-604, "HOOD HINGE : Inspection"

.

Portion

Standard

Difference

(RH/LH, 

MAX)

Hood – Front combination 
lamp

A – A 

C

Clearance

4.0 – 9.0

[0.157 – 0.354]

≤

 3.0

 [0.118]

D Surface height

0.0

[0.000]

—

Hood – Front fender

B – B

E

Clearance

*

—

F Surface height

≤

 3.0

 [0.118]

—

DLK-604

< REMOVAL AND INSTALLATION >

[TYPE 4]

HOOD

HOOD HINGE : Inspection

INFOID:0000000010479406

Check hood hinge rotating part for poor lubrication. Apply body
grease if necessary.

HOOD SUPPORT ROD

HOOD SUPPORT ROD : Removal and Installation

INFOID:0000000010479407

REMOVAL

CAUTION:

Two workers are required to support the hood.

1.

Support hood assembly with a suitable material to prevent it from falling.

WARNING:

Injury may occur if hood assembly is not supported with appropriate material when removing
hood assembly.

2.

Remove hood support rod from hood rod grommet.

3.

Remove hood rod grommet from hood assembly.

INSTALLATION

Install in the reverse order of removal.

HOOD INSULATOR

HOOD INSULATOR : Removal and Installation

INFOID:0000000010479408

REMOVAL

1.

Fully open hood assembly.

2.

Remove hood rod clamp from hood assembly.

3.

Remove hood insulator clips, and then remove hood insulator.

INSTALLATION

Install in the reverse order of removal.

: Body grease

JMKIB2933ZZ

RADIATOR CORE SUPPORT

DLK-605

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[TYPE 4]

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RADIATOR CORE SUPPORT

HRA2DDT

HRA2DDT : Exploded View

INFOID:0000000011734401

HRA2DDT : Removal and Installation

INFOID:0000000011734402

REMOVAL

1.

Remove front grille. Refer to 

EXT-26, "Removal and Installation"

.

2.

Remove air duct (inlet). Refer to 

EM-24, "Removal and Installation"

.

3.

Remove hood switch.

a.

Disconnect hood switch harness connector.

b.

Remove hood switch mounting bolt, and then remove hood switch.

4.

Remove hood lock assembly. Refer to 

DLK-631, "HOOD LOCK : Removal and Installation"

.

5.

Remove hood lock control cable fixing clips from radiator core support upper. Refer to 

DLK-630,

"Exploded View"

.

6.

Remove engine room harness fixing clips from radiator core support upper.

7.

Remove crash zone sensor. Refer to 

SR-24, "Removal and Installation"

.

8.

Remove horn. Refer to 

HRN-7, "Removal and Installation"

.

9.

Remove radiator mounting bracket. Refer to 

CO-18, "Exploded View"

.

10. Remove A/C pipe bracket mounting bolt.

• For Europe: Refer to Refer to 

HA-33, "Exploded View"

.

• Except for Europe: Refer to Refer to 

HA-124, "Exploded View"

.

11. Remove radiator core support upper mounting bolts, and then remove radiator core support upper.

1.

Radiator core support upper

2.

Air guide RH

3.

Air lower guide

4.

Air guide LH

:N·m (kg-m, ft-lb)

JMKIB3298GB

DLK-606

< REMOVAL AND INSTALLATION >

[TYPE 4]

RADIATOR CORE SUPPORT

INSTALLATION

Install in the reverse order of removal.

MR16DDT

MR16DDT : Exploded View

INFOID:0000000011734403

MR16DDT : Removal and Installation

INFOID:0000000011734404

REMOVAL

1.

Remove front grille. Refer to 

EXT-26, "Removal and Installation"

.

2.

Remove air duct (inlet). Refer to 

EM-149, "Removal and Installation"

.

3.

Remove hood switch.

a.

Disconnect hood switch harness connector.

b.

Remove hood switch mounting bolt, and then remove hood switch.

4.

Remove hood lock assembly. Refer to 

DLK-631, "HOOD LOCK : Removal and Installation"

.

5.

Remove hood lock control cable fixing clips from radiator core support upper. Refer to 

DLK-630,

"Exploded View"

.

6.

Remove engine room harness fixing clips from radiator core support upper.

7.

Remove crash zone sensor. Refer to 

SR-24, "Removal and Installation"

.

8.

Remove horn. Refer to 

HRN-7, "Removal and Installation"

.

9.

Remove radiator mounting bracket. Refer to 

CO-48, "Exploded View"

.

1.

Radiator core support upper

2.

Air guide RH

3.

Air lower guide

4.

Air guide LH

:N·m (kg-m, ft-lb)

JMKIB3299GB

RADIATOR CORE SUPPORT

DLK-607

< REMOVAL AND INSTALLATION >

[TYPE 4]

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10. Remove A/C pipe bracket mounting bolt (1).

11. Remove radiator core support upper mounting bolts, and then remove radiator core support upper.

INSTALLATION

Install in the reverse order of removal.

MR20DD

MR20DD : Exploded View

INFOID:0000000011734405

T/M models

E1BIA1725ZZ

JMKIB3632GB

1.

Radiator core support upper

2.

Air guide RH

3.

Air lower guide

4.

Air guide LH

5.

Air guide plate

:N·m (kg-m, ft-lb)

DLK-608

< REMOVAL AND INSTALLATION >

[TYPE 4]

RADIATOR CORE SUPPORT

CVT models

MR20DD : Removal and Installation

INFOID:0000000011734406

REMOVAL

1.

Remove front grille. Refer to 

EXT-26, "Removal and Installation"

.

2.

Remove air duct (inlet). Refer to 

EM-24, "Removal and Installation"

.

3.

Remove hood switch.

a.

Disconnect hood switch harness connector.

b.

Remove hood switch mounting bolt, and then remove hood switch.

4.

Remove hood lock assembly. Refer to 

DLK-631, "HOOD LOCK : Removal and Installation"

.

5.

Remove hood lock control cable fixing clips from radiator core support upper. Refer to 

DLK-630,

"Exploded View"

.

6.

Remove engine room harness fixing clips from radiator core support upper.

7.

Remove crash zone sensor. Refer to 

SR-24, "Removal and Installation"

.

8.

Remove horn. Refer to 

HRN-7, "Removal and Installation"

.

9.

Remove radiator mounting bracket. Refer to 

CO-72, "Exploded View"

.

10. Remove A/C pipe bracket mounting bolt. Refer to 

HA-124, "Exploded View"

.

11. Remove radiator core support upper mounting bolts, and then remove radiator core support upper.

INSTALLATION

Install in the reverse order of removal.

K9K

JMKIB3633GB

1.

Radiator core support upper

2.

Air guide RH

3.

Air lower guide

4.

Air guide LH

5.

Air guide plate

:N·m (kg-m, ft-lb)