Mazda MX-30 (2022 year). Manual in english - page 15
If Trouble Arises
Fully Discharged High Voltage Battery
Fully Discharged High Voltage Battery
▼ Actions to take if the remaining high voltage battery power is completely
depleted
If the high voltage battery power is completely depleted, the EV system stops and
the vehicle cannot be driven.
Stop the vehicle in a safe place and contact an Authorized Mazda Dealer.
7-16
If Trouble Arises
Emergency Towing
Towing Description
CAUTION
▼ Towing Description
¾ Do not tow the vehicle pointed
backward with driving wheels on the
If your vehicle stops operating and
ground. This may cause internal
needs to be towed, we recommend
damage to the vehicle.
that towing be done only by an
Authorized Mazda Dealer or a
commercial tow-truck service.
Proper lifting and towing are necessary
to prevent damage to the vehicle.
Government and local laws must be
followed.
¾ Do not tow with sling-type
A towed vehicle usually should have its
equipment. This could damage your
drive wheels (front wheels) off the
vehicle. Use wheel-lift or flatbed
ground. If excessive damage or other
equipment.
conditions prevent this, use wheel
dollies.
¾ If the parking brake cannot be
released when towing the vehicle,
transport the vehicle with all front
and rear wheels raised off the ground
as shown in the figure. If the vehicle
is towed without raising the wheels
off the ground, the brake system
could be damaged.
1. Wheel dollies
When towing with the rear wheels on
the ground, release the parking brake.
Refer to Electric Parking Brake (EPB) on
page 4-52.
1. Wheel dollies
7-18
If Trouble Arises
Emergency Towing
¾ When towing a vehicle, transport it
Tiedown Hooks
with both front wheels raised off the
ground or with all front and rear
▼ Tiedown Hooks
wheels raised off the ground.
If the vehicle is towed with the front
wheels grounded, the EV system may
CAUTION
be damaged.
Do not use the front and rear tiedown
This vehicle cannot be used to tow
eyelets for towing the vehicle.
other vehicles.
They have been designed only for
If towing service is not available in an
securing the vehicle to a transport
emergency, the vehicle may be towed
vessel during shipping.
with all four wheels on the ground
Using the eyelets for any other purpose
using the tiedown hook at the front of
could result in the vehicle being
the vehicle.
damaged.
If the vehicle has to be towed by rope
1.
Remove the tiedown eyelet and the
to move it such as in an emergency,
lug wrench from the luggage
tow the vehicle in as short a distance
compartment (page 7-3).
as possible such as to the transport
2.
Wrap a flathead screwdriver or
vehicle or to get unstuck. Otherwise,
similar tool with a soft cloth to
the EV transaxle or EV system could be
prevent damage to a painted
damaged.
bumper, and open the cap located
on the front or rear bumper.
CAUTION
Front
Follow these instructions when towing
the vehicle with all wheels on the
ground.
¾ Shift to the N position.
¾ Start the EV system.
¾ Release the parking brake.
Refer to Electric Parking Brake (EPB)
on page 4-52.
In the following cases, do not tow the
vehicle with rope. Otherwise, the EV
transaxle or EV system could be
damaged.
¾ The EV system does not start.
¾ The shift control system warning
indication/warning light displays/
turns on.
Do not stop the EV system while the
vehicle is being towed. Otherwise, the
parking lock may engage which could
lead to an accident.
*Some models.
7-19
If Trouble Arises
Emergency Towing
Rear
2. Tiedown eyelet
Rear
CAUTION
1. Lug wrench
Do not use excessive force as it may
2. Tiedown eyelet
damage the cap or scratch the
4. Hook the tying rope to the tiedown
painted bumper surface.
eyelet.
NOTE
CAUTION
Remove the cap completely and
store it so as not to lose it.
If the tiedown eyelet is not securely
3. Securely install the tiedown eyelet
tightened, it may loosen or
using the lug wrench.
disengage from the bumper when
Front
tying the vehicle. Make sure that
the tiedown eyelet is securely
tightened to the bumper.
1. Lug wrench
7-20
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Brake System Warning Indication/
▼
If a Warning Light Turns
Warning Light
On or Flashes
▼ If a Warning Light Turns On or
Flashes
If any warning light turns on/flashes,
take appropriate action for each light.
This warning has the following
There is no problem if the light turns
functions:
off, however if the light does not turn
Warning light inspection
off or turns on/flashes again, consult
an Authorized Mazda Dealer.
For an operation check, make sure that
the light turns on when the power
WARNING
switch is switched on and turns off a
few seconds later, or when the EV
If the warning light/indicator light
system is started.
turns on or flashes, park the vehicle in
a safe place immediately and take
When the light turns on
appropriate measures.
If the brake system warning light
Continuing to drive the vehicle while
remains illuminated the brake fluid
ignoring the illumination/flashing of
may be low or there could be a
the warning light/indicator light is
problem with the brake system. Park
dangerous because a problem may
the vehicle in a safe place immediately
occur to a vehicle system, or it could
and contact an Authorized Mazda
lead to an accident.
Dealer.
The details for some warnings can be
Refer to Inspecting Brake Fluid Level on
viewed on the center display or
page 6-12.
multi-information display in the
instrument cluster.
WARNING
Center display
Do not drive with the brake system
1. Select “Information” on the home
warning light illuminated. Contact an
screen.
Authorized Mazda Dealer to have the
2. Select “Vehicle Status Monitor”.
brakes inspected as soon as possible:
3. Select the applicable warning to
Driving with the brake system warning
view the warning details.
light illuminated is dangerous. It
indicates that your brakes may not
Multi-information display
work at all or that they could
1. Press the INFO switch on the
completely fail at any time. If this light
steering switch to display the
remains illuminated, after checking
warning indication screen.
that the parking brake is fully released,
Refer to Multi-information Display
have the brakes inspected
on page 4-11.
immediately.
7-21
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Driving when the brake system warning
CAUTION
light and ABS warning light are
¾ In addition, the effectiveness of the
illuminated simultaneously is
braking may diminish so you may
dangerous.
need to depress the brake pedal
When both lights are illuminated, the
more strongly than normal to stop
rear wheels could lock more quickly in
the vehicle.
an emergency stop than under normal
¾ When starting the EV system, the
circumstances.
brake system warning light may turn
▼ Lead-acid Battery Charging System
on and the warning indication may
Warning Indication/Warning Light
be displayed. In this case, park the
vehicle in a safe location and release
the brake pedal.
If the brake system warning light/
warning indication does not turn off
even after parking the vehicle, have
The lead-acid battery charging system
the vehicle inspected by an
warning indication/warning light
Authorized Mazda Dealer.
displays/turns on if the charging
system has a malfunction while the EV
system is operating.
▼ Electronic Brake Force Distribution
Drive to the side of the road and park
System Warning
off the right-of-way. Consult an
Authorized Mazda Dealer.
WARNING
Do not drive the vehicle with the
If the electronic brake force
lead-acid battery charging system
distribution control unit determines
warning indication/warning light
that some components are operating
displayed/turned on:
incorrectly, the control unit may
Otherwise, the EV system could stop
illuminate the brake system warning
unexpectedly and the parking lock may
light and the ABS warning light
not operate which could result in an
simultaneously. The problem is likely to
accident.
be the electronic brake force
distribution system.
▼ EV System Problem Warning
Indication/Warning Light
WARNING
Do not drive with both the brake
system warning light and ABS warning
light illuminated. Have the vehicle
towed to an Authorized Mazda
Dealer to have the brakes inspected as
soon as possible:
7-22
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
“EV System Malfunction. Have the
“Excessive High Voltage Battery
Vehicle Inspected” is displayed
Temperature. Drive Slowly” is
displayed
The indication/light displays/turns on
if the system has a problem.
The indication displays if the high
Have your vehicle inspected by an
voltage battery temperature is
Authorized Mazda Dealer.
excessively high.
Drive slowly to reduce load on the high
“EV System Malfunction. Stop the
voltage battery.
Vehicle in a Safe Location” is
Stop the vehicle in a safe place if
displayed
necessary. If the indication remains
The indication/light displays/turns on
displayed, the system may have a
if the system has a problem.
problem. Have the vehicle inspected
Park the vehicle in a safe place
by an Authorized Mazda Dealer.
immediately and contact an
“High Voltage Battery Temperature Is
Authorized Mazda Dealer.
Low Acceleration Is Limited” is
“Electrical Leakage in EV System
displayed
Detected Stop the Vehicle in a Safe
The indication displays if the high
Location” is displayed
voltage battery temperature is
The indication/light displays/turns on
excessively low.
if the system has a problem.
The vehicle speed may not increase
Park the vehicle in a safe place
even if the accelerator pedal is
immediately and contact an
depressed because the motor output is
Authorized Mazda Dealer.
restricted.
If the indication remains displayed, the
WARNING
system may have a problem. Have the
vehicle inspected by an Authorized
Do not open the hood:
Mazda Dealer.
If you touch something in the motor
▼ Remaining High Voltage Battery
compartment, it could lead to an
Power Warning Indication/
electrical shock resulting in an
Warning Light
accident.
CAUTION
If the light turns on while driving, the
EV system cannot be started when the
power switch is switched OFF once.
“High Voltage Battery Is Low. Charge
Battery Soon” displays/turns on
▼ High Voltage Battery Temperature
Warning Indication
The indication displays when the
remaining high voltage battery power
is low.
7-23
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
“High Voltage Battery Is Urgently Low
High voltage battery level is low
Charge Battery Immediately”
High voltage battery temperature is
displays/flashing
low
The indication displays when the
“Acceleration Limited” displays/
remaining high voltage battery power
flashing
is 0.
If the vehicle continues to be driven
“High Voltage Battery Is Depleted
with the output restriction warning
Vehicle Cannot Be Driven Until
indication/warning light turned on,
Battery Is Charged” displays/flashing
the output restriction warning light
flashes.
The indication/light displays/flashes
The vehicle speed may not increase
when the remaining high voltage
even if the accelerator pedal is
battery power is 0 and the vehicle
depressed because the motor output is
cannot be driven.
further restricted compared to the
▼ Charging System Warning
condition in which the output
Indication/Warning Light
restriction warning light turns on.
“Excessive EV System Temp.
Acceleration Limited Avoid Moving at
Very Low Speeds. Depress Brake
When Not Moving” displays/turns on
When the vehicle is stopped on an
The indication/light displays/turns on
upslope or the vehicle is driven at low
if the charging system has a problem.
speed on an upslope with the selector
Have your vehicle inspected by an
lever in the D or R position, the
Authorized Mazda Dealer as soon as
indication/light may display/turn on.
possible. Otherwise, the charging
If necessary, park the vehicle in a safe
system may not charge the battery.
place and let the EV system cool down
▼ Output Restriction Warning
because the output is restricted until
Indication/Warning Light
the EV system returns to the normal
temperature.
WARNING
When the output restriction warning
indication/warning light displays/
“Acceleration Limited” displays/turns
turns on or flashes, check the safety of
on
the surroundings:
The indication/light displays/turns on
The motor output decreases and the
under the following conditions. The
vehicle speed decreases resulting in an
vehicle speed may not increase even if
accident. If the vehicle cannot be
the accelerator pedal is depressed
driven safety, stop the vehicle in a safe
because the motor output is restricted.
place.
EV system is protected from
overheating
7-24
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
▼ Power Steering Malfunction
Repeatedly jerking the steering
Indication/Indicator Light
wheel left and right while the vehicle
is stopped or moving extremely
slowly will cause the power steering
system to go into protective mode
which will make the steering feel
heavy, but this does not indicate a
problem. If this occurs, park the
The electric power steering
malfunction indication/indicator light
vehicle safely and wait several
minutes for the system to return to
displays/turns on if the electric power
steering has a malfunction.
normal.
If the electric power steering
▼ Shift Control System Warning
malfunction indication/indicator light
Indication/Warning light
displays/turns on, stop the vehicle in a
safe place and switch the power switch
OFF.
There is no problem if the display/
illumination of the electric power
steering malfunction indication/
The indication/light displays/turns on
indicator light turns off when the EV
if the shift control system has a
systems is restarted after some time
malfunction.
has passed. If the electric power
steering malfunction indication/
“Shift Control System Malfunction
indicator light displays/turns on even
Stop the Vehicle in a Safe Location”
after the EV systems is restarted,
displays/turns on
contact an Authorized Mazda Dealer.
There is a serious malfunction with the
NOTE
shift control system.
Park the vehicle in a safe place
If the message is displayed, the
immediately and contact an
power steering will not operate
Authorized Mazda Dealer.
normally. In this case, the steering
wheel can still be operated,
“Shift Control System Malfunction
however, the operation may feel
Have the Vehicle Inspected” displays/
heavy compared to normal, or the
turns on
steering wheel could vibrate when
There is a malfunction with the shift
turning.
control system.
Have your vehicle inspected by an
Authorized Mazda Dealer.
“Vehicle Cannot Shift Into Park. Stop
the Vehicle in a Safe Location Then
Apply the Parking Brake” displays/
turns on
The vehicle cannot be held in a
stopped position even when the
selector lever is in the P position.
7-25
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
When parking or stopping the vehicle,
▼
Brake Control System Warning
always apply the parking brake. In
Indication/Warning Light
addition, the EV system may not start
again if it is stopped.
Have your vehicle inspected by an
Authorized Mazda Dealer.
▼ ABS Warning Indication/Warning
The warning light illuminates when the
Light
system has a malfunction. Have your
vehicle inspected at an Authorized
Mazda Dealer.
▼ Electric Parking Brake (EPB)
Indication/Indicator Light
If the ABS warning light stays on while
you're driving, the ABS control unit has
detected a system malfunction. If this
occurs, your brakes will function
normally as if the vehicle had no ABS.
Should this happen, consult an
This warning has the following
Authorized Mazda Dealer as soon as
functions:
possible.
Parking brake warning/Indicator light
NOTE
inspection
The brake assist system does not
operate while the ABS warning light is
If the electric parking brake (EPB)
indicator light remains on even with
illuminated.
the parking brake released, the system
▼ Master Warning Indication
may have a malfunction. Have the
vehicle inspected by an Authorized
Mazda Dealer.
When the light is flashing
The light flashes if the Electric Parking
The indication displays if the system
Brake (EPB) has a malfunction. If the
has a malfunction.
light remains flashing even if the
Check the reason for the indication
Electric Parking Brake (EPB) switch is
displaying on the center display or
operated, consult an Authorized
multi-information display.
Mazda Dealer as soon as possible.
Refer to If a Warning Light Turns On or
▼ Brake Override Warning Indication
Flashes on page 7-21.
This message is displayed when the
accelerator pedal and brake pedal are
7-26
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
depressed at the same time while
▼
Tire Pressure Monitoring System
driving.
(TPMS) Warning Indication/
Release the accelerator pedal and
Warning Light (Flashing)
depress the brake pedal.
▼ TCS/DSC Indication/Indicator
Light (Turns on)
If there is a problem with the TPMS or
the voltage of a tire pressure sensor
decreases, the TPMS warning light
flashes and a message is displayed on
If the light stays on, the TCS, DSC or
the multi-information display. Have
the brake assist system may have a
your vehicle inspected by an
malfunction and they may not operate
Authorized Mazda Dealer.
correctly. Take your vehicle to an
Authorized Mazda Dealer.
WARNING
▼ Air Bag/Front Seat Belt
Pretensioner System Warning
Do not drive the vehicle at high
Indication/Warning Light
speeds if the TPMS warning light turns
on or flashes:
Driving the vehicle at high speeds
while the TPMS warning light is turned
on or flashing is dangerous because
the brake performance and the
steering wheel operability will be
A system malfunction is indicated if the
reduced. If the vehicle is driven at high
warning light constantly flashes,
speeds or the brakes are suddenly
constantly turns on or does not turn on
applied, it could lead to an accident.
at all when the power switch is
Gradually apply the brakes to lower the
switched ON. If any of these
vehicle's speed.
conditions occurs, consult an
Authorized Mazda Dealer as soon as
Do not ignore the TPMS warning light
possible. The system may not operate
when it is turned on or flashing:
in an accident.
Continuing to drive the vehicle while
ignoring the illumination/flashing of
WARNING
the TPMS warning light is dangerous
because a tire may burst which could
Never tamper with the air bag/
lead to an accident. Take appropriate
pretensioner systems and always have
measures as soon as possible.
an Authorized Mazda Dealer perform
all servicing and repairs:
Self-servicing or tampering with the
systems is dangerous. An air bag/
pretensioner could accidentally
activate or become disabled causing
serious injury or death.
7-27
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
▼ KEY Warning Indication/Warning
EV system (leave it operating) and have
Light (Red)
the vehicle inspected at an Authorized
Mazda Dealer. If the EV system is
stopped, it may not be restarted.
If the EV system cannot be started,
switch the power switch OFF, place the
key in another position within the
operation range, and then restart the
“Keyless Entry System Malfunction.
EV system.
Have the Vehicle Inspected” is
Check the security indicator light and if
displayed
it does not turn off, such as it remains
on or flashes, switch the power switch
This message is displayed if the system
OFF, wait for a while, and then restart
has a problem.
the system.
Contact an Authorized Mazda Dealer.
If the EV system does not start after
three attempts, a system malfunction
CAUTION
may have occurred. Have the vehicle
If the power switch indicator light
inspected by an Authorized Mazda
(amber) flashes at the same time, the
Dealer.
EV system may not start. Have the
NOTE
vehicle inspected by an Authorized
Because the electronic codes are reset
Mazda Dealer as soon as possible.
when the immobilizer system is
Refer to When Stopping the EV System
repaired, the keys are needed. Make
on page 4-8.
sure to bring all the keys to an
“Key Not Detected” is displayed
Authorized Mazda Dealer so that they
can be programmed.
The KEY warning indication/warning
light (red) displays/turns on under the
▼ High Beam Control System (HBC)
following conditions. Bring the key into
Warning Indication/Warning Light
the operation range.
(Amber)*
The key is outside of the operation
range or it is placed in the cabin but
in a position where it is difficult to be
detected.
Without the power switch switched
OFF, the key is taken out of the
The light remains turned on if there is a
cabin, then all the doors are closed.
problem with the system. Have your
vehicle inspected at an Authorized
▼ Security Indicator Light
Mazda Dealer.
If the security indicator light turns on/
flashes while driving, do not stop the
7-28
*Some models.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
▼ i-ACTIVSENSE Warning
The seat belt warning light turns on if
Indication/Warning Light*
the driver or front passenger's seat is
occupied and the seat belt is not
fastened with the power switch
switched ON.
If the driver or front passenger's seat
belt is unfastened (only when the front
passenger's seat is occupied) and if the
The indication displays if the system
vehicle is driven at about 20 km/h (12
has a malfunction.
mph) or faster, or about 10 km/h (6
Check the reason for the indication
mph) or faster for a continuous 30
displaying on the center display or
seconds, with the seat belt unfastened,
multi-information display.
the warning light flashes for a certain
Refer to If a Warning Light Turns On or
period. After a short time, the warning
Flashes on page 7-21.
light stops flashing, but remains
▼ Exterior Light Warning Indication/
illuminated.
Warning Light
NOTE
The warning light flashes for about 6
seconds if the driver or front
passenger's seat is not fastened
when the power switch is switched
This light illuminates if there is a
ON.
malfunction in the exterior lights
Placing heavy items on the front
(except license plate lights). Have your
passenger's seat may cause the front
vehicle inspected by an Authorized
passenger's seat belt warning
Mazda Dealer.
function to operate depending on
the weight of the item.
CAUTION
To allow the front passenger
occupant classification sensor to
Do not drive the vehicle while an
function properly, do not place and
exterior light has a malfunction. Poor
sit on an additional seat cushion on
visibility, and not being able to signal
the front passenger's seat. The
braking and turns may cause an
sensor may not function properly
accident. In addition, if the vehicle is
because the additional seat cushion
driven with the lights not turned on, it
could cause sensor interference.
may conflict with laws and regulations
If a small child is seated on the front
due to poor maintenance.
passenger's seat, the warning light
may not operate.
▼ Seat Belt Warning Indication/
Warning Light (Front seat)
Action to be taken
Fasten the seat belts.
*Some models.
7-29
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
▼ Seat Belt Warning Light (Rear seat)
Action to be taken
(Red)
Close the door/liftgate securely.
Tire Pressure Monitoring System
▼
(TPMS) Warning Indication/
If the rear seat belts are not fastened
Warning Light (Turns on)
while the power switch is switched
ON , the driver and the passenger are
alerted by the warning light.
The warning light operates even if there
is no passenger on the rear seat.
NOTE
If a tire pressure decreases below the
If a rear seat belt is not fastened by a
specified air pressure, the TPMS
certain period of time after the EV
warning light turns on.
system has been started, the warning
At the same time, a message and the
light turns off.
tire pressure of each tire are displayed
on the multi-information display
Action to be taken
alternately. In addition, the tire (s) with
Fasten the seat belts.
low air pressure is displayed in yellow.
▼ Low Washer Fluid Level Warning
Indication/Warning Light*
This warning light indicates that little
washer fluid remains.
Action to be taken
WARNING
Add washer fluid (page 6-13).
Do not drive the vehicle at high
▼ Door-Ajar/Liftgate-Ajar Warning
speeds if the TPMS warning light turns
Indication/Warning Light
on or flashes:
Driving the vehicle at high speeds
while the TPMS warning light is turned
on or flashing is dangerous because
the brake performance and the
steering wheel operability will be
reduced. If the vehicle is driven at high
speeds or the brakes are suddenly
applied, it could lead to an accident.
Gradually apply the brakes to lower the
vehicle's speed.
The light turns on if any door/liftgate is
not closed securely.
7-30
*Some models.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Do not ignore the TPMS warning light
CAUTION
when it is turned on or flashing:
Continuing to drive the vehicle while
¾ Adjust the tire pressures while the
ignoring the illumination/flashing of
tires are cool. Because the air
the TPMS warning light is dangerous
pressure in the tires fluctuates
because a tire may burst which could
depending on the temperature,
lead to an accident. Take appropriate
before adjusting the tire pressures,
measures as soon as possible.
let the vehicle sit for an hour or drive
it only within a 1.6 km (1 mile)
NOTE
distance. If the tire pressures are
While the TPMS is learning the tire
adjusted while the tires are warm,
positions, such as immediately after a
the tire pressures may decrease
tire position has been changed, the tire
below the specified air pressure after
pressure at the tire position prior to it
cooling down which could turn on
being changed is displayed until the
the warning light. In addition,
system completes the learning. For this
because the air pressure in the tires
reason, the tire pressures displayed for
decreases when the ambient
the tire positions may be different from
temperature is low, if the ambient
the actual tire pressures at the tire
temperature increases, an
positions.
illuminated TPMS warning light may
turn off. Under any circumstances,
Action to be taken
always adjust the tire pressures while
Adjust the tire pressures to the
the tires are cool.
appropriate pressures.
¾ After adjusting the tire pressures, the
Refer to Tire Inflation Pressure on page
TPMS warning light turns off. If the
6-23.
TPMS warning light does not turn off,
drive the vehicle at a speed of about
25 km (16 mph) or faster for 3
minutes or longer and make sure the
warning light turns off.
If the TPMS warning light remains on
even after adjusting the tire pressures,
one of the tires may have a puncture.
▼ KEY Indicator Light (Green)
(Flashing)
7-31
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
“Low Key Fob Battery. Replace
Battery” is displayed/When the light
is flashing
When the key battery is low, the
indication is displayed when the power
switch is switched OFF.
Action to be taken
Replace the key battery.
7-32
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Message Indicated on Multi-information Display
▼ Message Indicated on Multi-information Display
If there is a notification from the vehicle, a message is displayed on the
multi-information display. Check the information and take the necessary action.
1. Multi-information display
If the warning light turns on/flashes simultaneously or a symbol is indicated on the
display, check the information regarding the warning light or symbol.
Refer to If a Warning Light Turns On or Flashes on page 7-21.
Display*1*2
Content
Action to be taken
This message is indicated when there
Depress the brake pedal. Cancel the
is a problem with the brake related
Depress Brake Pedal.
AUTOHOLD function and have your
system while the vehicle is being held
Brake Hold Disabled
vehicle inspected at an Authorized
in a stop position by the AUTOHOLD
Mazda Dealer.
function.
This message indicates the possibility
Steep Slope. Continue
of the vehicle not being held in the
Depress and hold your foot on the
Pressing Brake Pedal to
stopped position by the AUTOHOLD
brake pedal.
Hold Stopped Position
function, such as on steep slopes.
This message is indicated when the
Depress Brake Pedal and
Operate the Electric Parking Brake
Electric Parking Brake (EPB) switch is
Operate Switch to Re-
(EPB) switch while depressing the
operated without depressing the
lease Elec. Parking Brake
brake pedal.
brake pedal.
This message is indicated when the
Depress Brake Pedal and
cancel operation is done without de-
Cancel the AUTOHOLD function stop
Operate Switch to Re-
pressing the brake pedal while the
hold control while depressing the
lease
vehicle is being held in the stopped
brake pedal.
position by the AUTOHOLD function.
This message is indicated when the
Mazda Radar Cruise
Mazda Radar Cruise Control with
Have your vehicle inspected by an
Control Canceled. Drive
Stop & Go function (MRCC with Stop
Authorized Mazda Dealer.
Safely
& Go function) have been canceled
other than by the driver.
7-33
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Display*1*2
Content
Action to be taken
Traffic Jam Assist Opera-
This message is indicated when the
Have your vehicle inspected by an
tion Canceled Drive
Traffic Jam Assist (TJA) have been can-
Authorized Mazda Dealer.
Safely
celed other than by the driver.
This message is indicated when the
Distance & Speed Alert
Distance & Speed Alert (DSA) have
Have your vehicle inspected by an
Operation Canceled
been canceled other than by the driv-
Authorized Mazda Dealer.
Drive Safely
er.
Cruise Control Opera-
This message is indicated when the
Have your vehicle inspected by an
tion Canceled. Drive
Cruise Control have been canceled
Authorized Mazda Dealer.
Safely
other than by the driver.
Emergency Braking Acti-
This message is indicated after the
vated. Depress Brake
Smart Brake Support (SBS) brakes op-
Depress the brake pedal.
Pedal to Hold Stop
erate and when the SBS is canceled.
Touch the key against power switch
This message is indicated when the
Touch Key Fob to Push
to start the EV system.
key battery is weak (battery dead or
Button Start Switch
Refer to Starting the EV System When
damaged key).
the Key Battery is Dead on page 4-6.
This message is displayed when the
To start the EV system, press the pow-
Depress Brake Pedal to
power switch is pressed without de-
er switch with the brake pedal de-
Start Vehicle
pressing the brake pedal.
pressed.
Displays in the following cases:
Selector lever is shifted to R posi-
tion while driving forward.
Check Shift Selector Lev-
Check the selector lever position.
er Position
Selector lever is shifted to P posi-
tion while driving.
Selector lever is shifted to D posi-
tion while reversing.
This message is indicated when the
Fasten the driver's seat belt and press
Close Door and Fasten
AUTOHOLD switch is pressed with
the AUTOHOLD switch with the driv-
Seat Belt
the driver’s seat belt unfastened or
er’s door closed.
the driver’s door open.
This message is indicated when the
Wiper Blades Must Be
power switch is switched ON with
Return the wiper arms to the initial
on Windshield Before
the wiper arms at the service posi-
positions.
Operating
tions.
This message is indicated when there
Windshield Wiper Range
is snow or dirt accumulation on the
Remove foreign matter from the
of Motion Reduced. Re-
windshield and the wiper operation
windshield.
move Obstruction(s)
range is narrowed.
7-34
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Display*1*2
Content
Action to be taken
Anti Roll Away Engaged.
This message is indicated when the
Shift the selector lever to the P posi-
Move Gear Selector Lev-
AUTO P (parking lock) function oper-
tion.
er into Park
ates.
This message is indicated when the
Move Gear Selector Lev-
power switch is switched ON while
Shift the selector lever to the P posi-
er into Park to Start Ve-
the shift position is different from the
tion.
hicle
selector lever position.
Vehicle Will Not Shift
This message is indicated when the
Release your foot from the accelera-
While Accelerator Pedal
accelerator pedal is depressed with
tor pedal.
Is Depressed
the selector lever in the N position.
This message is indicated when the
Selector Position Ignor-
selector lever is shifted from the N
ed. Depress Brake Pedal
Depress the brake pedal.
position to the D or R position with
for Shift Selection
the brake pedal not depressed.
The vehicle is in neutral hold mode
(automatic car wash mode). If neces-
This message is displayed when in
sary, cancel neutral hold mode (auto-
Vehicle in Neutral
neutral hold mode (automatic car
matic car wash mode).
wash mode).
Refer to Selector Lever Operation on
page 4-28.
This message is indicated if the selec-
Vehicle in Neutral. Move
tor lever is shifted to the D or R posi-
Shift the selector lever to the N posi-
Gear Selector Lever into
tion while neutral hold mode (auto-
tion.
Neutral
matic car wash mode) is operating.
This message is indicated when the
Disconnect Charger to
When starting the EV system, discon-
EV system is started while the charge
Start Vehicle
nect the charge connector.
connector is connected.
EV Charger Connected.
This message is indicated when the
When charging, switch the power
Vehicle Cannot Be Driv-
charge connector is connected while
switch OFF.
en
the EV system is operating.
Battery Heater Will Re-
This message is indicated when the
duce High Voltage Bat-
Check the remaining distance-to-full
EV system is started after the battery
tery Level Connect to EV
discharge. Perform charging if neces-
heater has operated while the charge
Charger To Avoid High
sary.
connector is not connected.
Voltage Battery Drain
Battery Heating Incom-
plete Due to High Volt-
This message is displayed when the
If the battery heater operates while
age Battery Level Con-
EV system is started after the battery
the vehicle is parked, connect the
nect to EV Charger To
heater stops automatically.
charge connector.
Avoid High Voltage Bat-
tery Drain
7-35
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Display*1*2
Content
Action to be taken
Battery Heating Can-
This message is displayed when the
celed Due to Five Days
EV system is started after the battery
If the vehicle is not used for long pe-
of Vehicle Inactivity Turn
heater has operated for a long time
riods, set the battery heater to off.
Battery Heater Off If Ve-
and stopped automatically.
hicle Will Not Be Driven
High Voltage Battery
This message is displayed when the
Check the connection status of the
Charging Interrupted
charging is interrupted.
charge connector.
Rising EV System Temp.
This message is indicated when the
Acceleration May Be
vehicle is held in the stopped posi-
Limited Avoid Moving at
tion with the accelerator pedal oper-
Depress the brake pedal.
Very Low Speeds. De-
ated, such as on an upslope, and the
press Brake When Not
motor reaches a high temperature.
Moving
Drive the vehicle carefully because
Regenerative Braking Is
This message is indicated when the
the regenerative braking force de-
Limited
regenerative braking is restricted.
creases.
This message is indicated when the
Shift Into Park Before Ex-
driver’s door is opened with the se-
Close the driver’s door or shift the se-
iting Vehicle
lector lever in a position other than
lector lever to the P position.
the P position.
Low Battery Risk. Start
To charge the lead-acid battery, start
This message is indicated when the
Vehicle to Charge 12V
the EV system and operate it for 5 mi-
lead-acid battery charge is low.
Battery
nutes or longer.
*1
A pop-up is displayed when a warning occurs.
*2
One screen displays four rows. If the entire message cannot be displayed on the screen, it switches to
another screen.
7-36
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
continuous 30 seconds, with the seat
Warning Sound is
belt unfastened, a sound is activated
Activated
continuously for a certain period.
Until a seat belt is fastened or a given
period of time has elapsed, the beep
▼ Lights-On Reminder
sound will not stop even if the vehicle
The lights-on reminder is operable
speed falls below 20 km/h (12 mph).
when the time setting*1 of the auto
NOTE
headlight off function is off.
If the power switch is switched OFF
To allow the front passenger
with the exterior lights turned on and
occupant classification sensor to
the driver’s door is opened, a sound is
function properly, do not place and
activated.
sit on an additional seat cushion on
Operate the headlight switch to turn
the front passenger's seat. The
off the exterior lights.
sensor may not function properly
*1
If the light switch is left on, the
because the additional seat cushion
auto headlight off function
could cause sensor interference.
automatically turns off the lights
If a small child is seated on the front
about 30 seconds after switching
passenger's seat, the warning beep
the EV system off. The time setting
may not operate.
can be changed.
Rear seat
Refer to the Settings section in the
Mazda Connect Owner's Manual.
The warning beep only sounds if a seat
belt is unfastened after being fastened.
NOTE
When the power switch is switched
▼ Power Switch Not Switched OFF
to ACC, the “Power Switch Not
(STOP) Warning Beep
Switched OFF (STOP) Warning Beep”
If the driver's door is opened with the
(page 7-37) overrides the lights-on
power switch switched to ACC, a beep
reminder.
will be heard continuously in the cabin
A personalized function is available
to notify the driver that the power
to change the sound volume for the
switch has not been switched OFF
lights-on reminder.
(STOP). Under this condition, the
Refer to the Settings section in the
keyless entry system will not operate,
Mazda Connect Owner's Manual.
the vehicle cannot be locked, and the
battery voltage will be depleted.
▼ Seat Belt Warning Beep
Front seat
▼ Key Removed from Vehicle
Warning Beep
If the driver's seat belt is not fastened
when the power switch is switched
Vehicles with advanced keyless
ON, a beep sound will be heard for
function
about 6 seconds. If the driver or the
If the key is taken out of the vehicle
front passenger's seat belt is not
while the power switch is switched to
fastened and if the vehicle is driven at
ACC or ON, and all the doors are
about 20 km/h (12 mph) or faster, or
closed, a sound is activated 6 times
about 10 km/h (6 mph) or faster for a
7-37
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
outside of the vehicle and a sound is
Make sure that none of the above
activated 1 time in the vehicle.
conditions are present, and then press
the door-lock switch again.
Vehicles without advanced keyless
function
▼ Key Left-in-luggage Compartment
Warning Beep (With the advanced
If the key is taken out of the vehicle
keyless function)
while the power switch is switched to
ACC or ON, and all the doors are
If the key is left in the luggage
closed, a sound is activated 1 time in
compartment with all the doors locked
the vehicle.
and the liftgate closed, a beep will be
heard outside for about 10 seconds to
NOTE
notify the driver that the key is in the
Make sure that you leave the vehicle
luggage compartment. In this case,
while carrying the key, or switch the
take out the key by pressing the electric
power switch OFF.
liftgate opener and opening the
▼ Touch Sensor Inoperable Warning
liftgate. The key taken out of the
Beep (With the advanced keyless
luggage compartment may not operate
function)
because its functions have been
temporarily stopped. To restore the
A warning beep is activated to notify
key's functions, perform the applicable
the driver that the doors are not locked
procedure (page 3-30).
when all of the following conditions
are met:
▼ Key Left-in-vehicle Warning Beep
(With the advanced keyless
The power switch is switched OFF.
function)
All the doors and liftgate are not fully
closed.
If all the doors and luggage
The lock is operated 3 times within 5
compartment are locked using another
seconds.
key while the key is left in the cabin,
the beep which sounds outside of the
Check the power switch and whether
vehicle will be heard for about 10
the doors and liftgate are open or
seconds to notify the driver that the
closed, and then operate the lock
key is in the cabin. In this case, take
again.
out the key by opening the door. A key
▼ Liftgate Door-lock Switch
taken out of the vehicle using this
Inoperable Warning Beep (With
method may not operate because its
the advanced keyless function)
functions have been temporarily
stopped. To restore the key's functions,
When the door-lock switch on the
perform the applicable procedure
liftgate is pressed under any of the
(page 3-30).
following conditions, a warning sound
is activated.
▼ Remaining High Voltage Battery
Power Warning Beep
The power switch is switched to a
position other than OFF.
When the remaining high voltage
Any door is open.
battery power warning indication
displays, a warning beep is activated
once at the same time.
7-38
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
▼ Brake System Warning Beep
You attempt to start driving the
vehicle while the conditions for
A warning beep is activated if a
releasing the Electric Parking Brake
problem with the brake system occurs
(EPB) automatically have not been
and the brakes may not work as
met.
intended. Decelerate the vehicle while
checking the safety of the surrounding
▼ AUTOHOLD Warning Beep
area, and park the vehicle in a safe
Message is displayed and beep sound
place. After stopping the vehicle,
is activated simultaneously for about 5
contact an Authorized Mazda Dealer.
seconds when using AUTOHOLD
▼ Brake Override Warning Beep
function or when AUTOHOLD switch
is operated.
A warning beep is activated when the
Because a problem with AUTOHOLD
accelerator pedal and brake pedal are
function has occurred, AUTOHOLD
depressed at the same time while
function does not operate even if
driving. Only depress the brake pedal.
AUTOHOLD switch is operated.
▼ Shift Position Warning Beep
If the message is displayed and the
A warning sound is activated when the
beep sound is activated
selector lever position and the shift
simultaneously, have your vehicle
position of the vehicle do not match.
inspected at an Authorized Mazda
Check the selector lever position.
Dealer.
▼ Selector Lever Not In P or N
▼ Vehicle Problem Warning Beep
Reminder Warning Beep
If any of the following problems occur,
A warning sound is activated if the
a warning beep is activated. Check the
following operations are performed
information regarding the warning
while the selector lever is in a position
indication in the instrument cluster or
other than P.
on the center display.
The power switch is switched OFF
Brake fluid amount decrease
while the EV system is operating.
Electric Parking Brake (EPB) problem
The driver’s seat belt is unfastened
Shift control system problem
and the driver’s door is opened.
EV System problem
Check the selector lever position.
Charging system problem
Approaching vehicle audible system
▼ Electric Parking Brake (EPB)
problem
Warning Beep
▼ Reverse Position Warning Beep
The warning buzzer is activated under
The warning beep is activated when
the following conditions:
the power switch is switched ON and
The vehicle is driven with the parking
the selector lever is in the R position.
brake applied.
The Electric Parking Brake (EPB)
switch is pulled while the vehicle is
driven.
7-39
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
▼ Blind Spot Monitoring (BSM)
Warning beep type
Notification content
System Warning Beep*
If a malfunction occurs
The beep sounds 1
in the system, make
The Blind Spot Monitoring (BSM)
time while the Mazda
warning beep operates when the turn
sure that the Mazda
Radar Cruise Control
Radar Cruise Control
signal lever is operated to the side
with Stop & Go func-
where the Blind Spot Monitoring
with Stop & Go func-
tion (MRCC with Stop
tion (MRCC with Stop
(BSM) warning light is illuminated.
& Go function) is op-
& Go function) has
erating.
▼ Front Cross Traffic Alert (FCTA)
been canceled.
Warning Beep*
The beep sounds in-
The distance between
termittently while the
your vehicle and the
The Front Cross Traffic Alert (FCTA)
warning beep is activated if there is a
Mazda Radar Cruise
vehicle ahead is too
Control with Stop &
close. Check the safety
possibility of collision with a vehicle
approaching from the front on the left
Go function (MRCC
of the surrounding
with Stop & Go func-
area and reduce vehi-
and right sides of the vehicle.
tion) is operating.
cle speed.
▼ Rear Cross Traffic Alert (RCTA)
Warning Beep*
▼ Excessive Speed Warning*
The Rear Cross Traffic Alert (RCTA)
If the vehicle speed exceeds the speed
warning beep is activated if there is a
limit sign displayed in the active driving
possibility of collision with a vehicle
display/instrument cluster, the area
approaching from the rear on the left
around the speed limit sign flashes in
and right sides of the vehicle.
amber and the warning sound is
activated at the same time. If the
▼ Lane/Road Departure Warning
vehicle speed continues to exceed the
Beep*
displayed speed limit sign, the
indication stops flashing and remains
The warning beep is activated when
on.
the system determines that the vehicle
may depart from the lane or the road.
▼ Collision warning*
Check whether the vehicle has not
deviated from the driving lane/road.
If there is a possibility of a collision
with a vehicle ahead, a warning sound
▼ Mazda Radar Cruise Control with
is activated at the same time as the
Stop & Go function (MRCC with
warning indications are displayed in
Stop & Go function) System
the instrument cluster or active driving
Warnings*
display.
The Mazda Radar Cruise Control with
▼ Door-ajar Warning Beep
Stop & Go function (MRCC with Stop
& Go function) system warnings notify
A warning beep is activated if the
the driver of system malfunctions and
vehicle is driven with any door or
cautions on use when required.
liftgate ajar. Drive the vehicle after
Check based on the beep sound.
closing the doors and liftgate.
7-40
*Some models.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
▼ Low Lead-acid Battery Charge
Warning Sound
The warning sound is activated when
the lead-acid battery charge is low.
To charge the lead-acid battery, start
the EV system and operate it for 5
minutes or longer.
7-41
If Trouble Arises
When Liftgate Cannot be Opened
an Authorized Mazda Dealer as soon
When Liftgate Cannot be
as possible.
Opened
▼ When Liftgate Cannot be Opened
If the lead-acid battery is dead, the
liftgate cannot be unlocked and
opened.
In this case, the liftgate can be
unlocked by taking care of the dead
lead-acid battery situation.
Refer to Jump-Starting on page 7-12.
If the liftgate cannot be unlocked even
if the dead lead-acid battery situation
has been resolved, the electrical
system may have a malfunction.
In this case, the liftgate can be opened
using the following procedure as an
emergency measure.
1. Wrap the end of a flathead
screwdriver in a cloth and remove
the cover on the interior surface of
the liftgate using it.
2. Turn the lever to the right to unlock
the liftgate.
After performing this emergency
measure, have the vehicle inspected at
7-42
If Trouble Arises
Active Driving Display Does Not Operate
If the Active Driving
Display Does Not
Operate
▼ If the Active Driving Display Does
Not Operate
If the active driving display does not
operate, switch the power switch off
and then restart the EV system. If the
active driving display does not operate
even with the EV system restarted,
have the vehicle inspected at an
Authorized Mazda Dealer.
7-43
If Trouble Arises
Windshield Wipers Operate at High Speed
Windshield Wipers
Operate at High Speed
▼ Windshield Wipers Operate at
High Speed
The windshield wipers may operate at
high speed if there is a problem with
the wiper control. If the windshield
wipers operate at high speed
regardless of the wiper switch
operation, have your vehicle inspected
by an Authorized Mazda Dealer.
7-44
Customer Information and Reporting
8
Safety Defects
Important consumer information including warranties and add-
on equipment.
Customer Assistance
8-2
Cell Phones
8-16
Customer Assistance
Cell Phones Warning
8-16
(U.S.A.)
8-2
Customer Assistance
Event Data Recorder
8-17
(Canada)
8-6
Event Data Recorder (U.S.A. and
Customer Assistance (Puerto
Canada)
8-17
Rico)
8-8
Recording of Vehicle Data
8-18
Mazda Importer/Distributors
Recording of Vehicle Data
8-18
............................................ 8-10
Importer/Distributor
8-10
Uniform Tire Quality Grading System
(UTQGS)
8-19
Reporting Safety Defects
8-11
Uniform Tire Quality Grading
Reporting Safety Defects
System (UTQGS)
8-19
(U.S.A.)
8-11
Reporting Safety Defects
Tire Information (U.S.A.)
8-21
(Canada)
8-12
Tire Labeling
8-21
Location of the Tire Label
Warranty
8-13
(Placard)
8-24
Warranties for Your Mazda
Tire Maintenance
8-26
.......................................... 8-13
Vehicle Loading
8-28
Outside the United States/
Steps for Determining the Correct
Canada
8-13
Load Limit
8-31
Registering Your Vehicle in A
Foreign Country (Except United
Declaration of Conformity
8-32
States and Canada)
8-14
Declaration of Conformity
Add-On Non-Genuine Parts and
.......................................... 8-32
Accessories
8-15
8-1
Customer Information and Reporting Safety Defects
Customer Assistance
with certain medical conditions in
Customer Assistance
accordance with a certified
(U.S.A.)
physician, go to STEP 2.
▼ Customer Assistance
▼ STEP 2: Contact Mazda North
American Operations
Your complete and permanent
satisfaction is our business. We are
If for any reason you feel the need for
here to serve you. All Authorized
further assistance after contacting your
Mazda Dealers have the knowledge
dealership management or it becomes
and the tools to keep your Mazda
necessary to have the components or
vehicle in top condition.
wiring system for the supplementary
If you have any questions or
restraint system modified to
recommendations for improvement
accommodate a person with certain
regarding the service of your Mazda
medical conditions in accordance with
vehicle or servicing by Mazda Dealer
a certified physician, you can reach
personnel, we recommend that you
Mazda North American Operations by
take the following steps:
one of the following ways.
NOTE
Log on: at www.MazdaUSA.com
If it becomes necessary to have the
components or wiring system for the
Answers to many questions, including
supplementary restraint system
how to locate or contact a local Mazda
modified to accommodate a person
dealership in the U.S., can be found
with certain medical conditions in
here.
accordance with a certified physician,
contact an Authorized Mazda Dealer.
E-mail: click on “Contact Us” located
For more information, go to NHTSA
on the bottom of the page at
website www.safercar.gov (VEHICLE
www.mazdausa.com under “Help”
SHOPPERS > Air Bags > Air Bag FAQs >
Air Bag Deactivation).
By phone at: 1 (800) 222-5500
▼ STEP 1: Contact Your Mazda
By letter at:
Dealer
ATTN: Customer Experience Center
Discuss the matter with an Authorized
Mazda North American Operations
Mazda Dealer. This is the quickest and
200 Spectrum Center Drive Suite 100
best way to address the issue.
Irvine, California 92618
P.O. Box 19734
If your concern has not been
Irvine, CA 92623-9734
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
In order to serve you efficiently and
PARTS MANAGER, then please
effectively, please help us by providing
contact the GENERAL MANAGER of
the following information:
the dealership or the OWNER.
1. Your name, address, and telephone
If it becomes necessary to have the
number
components or wiring system for the
2. Year and model of vehicle
supplementary restraint system
modified to accommodate a person
8-2
Customer Information and Reporting Safety Defects
Customer Assistance
3. Vehicle Identification Number (17
Warranty Act or the applicable state
digits, noted on your registration or
“Lemon Law”, you are not required to
title or located on the upper
first use BBB AUTO LINE.
driver's side corner of the dash)
4. Purchase date and current mileage
The whole process normally takes 40
5. Your dealer's name and location
days or less. The arbitration decision is
6. Your question(s)
not binding on you or Mazda unless
you accept the decision. For more
If you live outside the U.S.A., please
information about BBB AUTO LINE,
contact your nearest Mazda
including current eligibility standards,
Distributor.
please call 1-800-955-5100 or visit
the BBB website at www.bbb.org/
▼ STEP 3: Contact Better Business
autoline.
Bureau (BBB)
Mazda North American Operations
Being truly committed to customer
realizes that mutual agreement on
satisfaction is more than a phrase with
some issues may not be possible. As a
Mazda. We hope to satisfy every
final step to ensure that your concerns
customer directly, but if there is ever a
are being fairly considered, Mazda
question about our decision, Mazda
North American Operations has
believes in providing a fast, fair and
agreed to participate in a dispute
free method such as the BBB AUTO
settlement program administered by
LINE to ensure Mazda delivers on our
the Better Business Bureau (BBB)
commitment to do the right thing for
system, at no cost to you the
our customers!
consumer.
▼ California Customers
BBB AUTO LINE works with consumers
1. Mazda North American Operations
and the manufacturer in an attempt to
participates in BBB AUTO LINE, a
reach a mutually acceptable resolution
mediation/arbitration program
of any warranty related concerns. If the
administered by the Council of
BBB is not able to facilitate a
Better Business Bureaus [1676
settlement they will provide an
International Drive, Suite 550
informal hearing before an arbitrator.
McLean, Virginia 22102] through
local Better Business Bureaus. BBB
You are required to resort to BBB
AUTO LINE and Mazda have been
AUTO LINE before exercising rights or
certified by the Arbitration
seeking remedies under the Federal
Certification Program of the
Magnuson-Moss Warranty Act, 15
California Department of
U.S.C. § 2301 et seq. To the extent
Consumer Affairs.
permitted by the applicable state
2. If you have a problem arising under
“Lemon Law”, you are also required to
a Mazda written warranty, we
resort to BBB AUTO LINE before
encourage you to bring it to our
exercising any rights or seeking
attention. If we are unable to
remedies under the “Lemon Law”. If
resolve it, you may file a claim with
you choose to seek remedies that are
BBB AUTO LINE. Claims must be
not created by the Magnuson-Moss
filed with BBB AUTO LINE within six
8-3
Customer Information and Reporting Safety Defects
Customer Assistance
(6) months after the expiration of
use BBB AUTO LINE before
the warranty.
exercising rights or seeking
3.
To file a claim with BBB AUTO LINE,
remedies created by Title I of the
call 1-800-955-5100. There is no
Magnuson-Moss Warranty Act, 15
charge for the call.
U.S.C. sec. 2301 et seq. If you
4.
In order to file a claim with BBB
choose to seek redress by pursuing
AUTO LINE, you will have to
rights and remedies not created by
provide your name and address,
California Civil Code Section
the brand name and vehicle
1793.22 or Title I of the
identification number (VIN) of your
Magnuson-Moss Warranty Act,
vehicle, and a statement of the
resort to BBB AUTO LINE is not
nature of your problem or
required by those statutes.
complaint. You will also be asked to
7.
California Civil Code Section
provide: the approximate date of
1793.2 (d) requires that, if Mazda
your acquisition of the vehicle, the
or its representative is unable to
vehicle's current mileage, the
repair a new motor vehicle to
approximate date and mileage at
conform to the vehicle's applicable
the time any problem(s) were first
express warranty after a reasonable
brought to the attention of Mazda
number of attempts, Mazda may be
or one of our dealers, and a
required to replace or repurchase
statement of the relief you are
the vehicle. California Civil Code
seeking.
Section 1793.22 (b) creates a
5.
BBB AUTO LINE staff may try to
presumption that Mazda has had a
help resolve your dispute through
reasonable number of attempts to
mediation. If mediation is not
conform the vehicle to its
successful, or if you do not wish to
applicable express warranties if,
participate in mediation, claims
within 18 months from delivery to
within the program's jurisdiction
the buyer or 18,000 miles on the
may be presented to an arbitrator
vehicle's odometer, whichever
at an informal hearing. The
occurs first, one or more of the
arbitrator's decision should
following occurs:
ordinarily be issued within 40 days
The same nonconformity [a
from the time your complaint is
failure to conform to the written
filed; there may be a delay of 7
warranty that substantially impairs
days if you did not first contact
the use, value or safety of the
Mazda about your problem, or a
vehicle] results in a condition that
delay of up to 30 days if the
is likely to cause death or serious
arbitrator requests an inspection/
bodily injury if the vehicle is
report by an impartial technical
driven AND the nonconformity
expert or further investigation and
has been subject to repair two or
report by BBB AUTO LINE.
more times by Mazda or its
6.
You are required to use BBB AUTO
agents AND the buyer or lessee
LINE before asserting in court any
has directly notified Mazda of the
rights or remedies conferred by
need for the repair of the
California Civil Code Section
nonconformity; OR
1793.22. You are also required to
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