Mazda 3 Hatchback (2021 year). Manual in english

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

▼ Seat Belt Warning Beep

Warning Sound is

Front seat

Activated

Except Mexico

▼ Lights-On Reminder

If the driver's seat belt is not fastened

The lights-on reminder is operable

when the ignition is switched ON, a

beep sound will be heard for about 6

when the time setting*1 of the auto

seconds. If the driver or the front

headlight off function is off.

passenger's seat belt is not fastened

If the ignition is switched OFF with the

and if the vehicle is driven at about 20

exterior lights turned on and the

km/h (12 mph) or faster, or about 10

driver’s door is opened, a sound is

km/h (6 mph) or faster for a

activated.

continuous 30 seconds, with the seat

Operate the headlight switch to turn

belt unfastened, a sound is activated

off the exterior lights.

continuously for a certain period.

If the light switch is left on, the

Until a seat belt is fastened or a given

auto headlight off function

period of time has elapsed, the beep

automatically turns off the lights

sound will not stop even if the vehicle

about 30 seconds after switching

speed falls below 20 km/h (12 mph).

the ignition off. The time setting

can be changed.

NOTE

Refer to the Settings section in the

^ To allow the front passenger

Mazda Connect Owner's Manual.

occupant classification sensor to

NOTE

function properly, do not place and

sit on an additional seat cushion on

^ When the ignition is switched to

the front passenger's seat. The

ACC, the “Ignition Not Switched OFF

sensor may not function properly

(STOP) Warning Beep” (page 7-43)

because the additional seat cushion

overrides the lights-on reminder.

could cause sensor interference.

^ A personalized function is available

^ If a small child is seated on the front

to change the sound volume for the

passenger's seat, the warning beep

lights-on reminder.

may not operate.

Refer to the Settings section in the

Mazda Connect Owner's Manual.

7-42

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

Mexico

▼

Ignition Not Switched Off (STOP)

Warning Beep

If the vehicle speed exceeds about 20

km/h (12 mph) with the driver or front

If the driver's door is opened with the

passenger's seat belt unfastened, a

ignition switched to ACC, a beep will

warning beep sounds continuously. If

be heard continuously in the cabin to

the seat belt remains unfastened, the

notify the driver that the ignition has

beep sound stops once and then

not been switched OFF (STOP). Under

continues for about 90 seconds. The

this condition, the keyless entry system

beep stops after the driver or front

will not operate, the vehicle cannot be

passenger's seat belt is fastened.

locked, and the battery voltage will be

Until a seat belt is fastened or a given

depleted.

period of time has elapsed, the beep

sound will not stop even if the vehicle

▼ Key Removed from Vehicle

Warning Beep

speed falls below 20 km/h (12 mph).

Vehicles with advanced keyless

NOTE

function

^ Placing heavy items on the front

passenger's seat may cause the front

If the key is taken out of the vehicle

passenger's seat belt warning

while the ignition is switched to ACC

function to operate depending on

or ON, and all the doors are closed, a

the weight of the item.

sound is activated 6 times outside of

^ To allow the front passenger seat

the vehicle and a sound is activated 1

weight sensor to function properly,

time in the vehicle.

do not place and sit on an additional

Vehicles without advanced keyless

seat cushion on the front passenger's

function

seat. The sensor may not function

properly because the additional seat

If the key is taken out of the vehicle

cushion could cause sensor

while the ignition is switched to ACC

interference.

or ON, and all the doors are closed, a

^ If a small child is seated on the front

sound is activated 1 time in the

passenger's seat, the warning beep

vehicle.

may not operate.

NOTE

Rear seat

Make sure that you leave the vehicle

while carrying the key, or switch the

The warning beep only sounds if a seat

ignition OFF.

belt is unfastened after being fastened.

7-43

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

▼ Touch Sensor Inoperable Warning

▼

Key Left-in-luggage

Beep (With the advanced keyless

Compartment/Trunk Warning

function)

Beep (With the advanced keyless

function)

A warning beep is activated to notify

the driver that the doors are not locked

If the key is left in the luggage

when all of the following conditions

compartment/trunk with all the doors

are met:

locked and the liftgate/trunk lid

closed, a beep will be heard outside

^ The ignition is switched OFF.

for about 10 seconds to notify the

^ All the doors and liftgate are not fully

driver that the key is in the luggage

closed.

compartment/trunk. In this case, take

^ The lock is operated 3 times within 5

out the key by pressing the electric

seconds.

liftgate/trunk lid opener and opening

Check the ignition and whether the

the liftgate/trunk lid. The key taken out

doors and liftgate are open or closed,

of the luggage compartment/trunk

and then operate the lock again.

may not operate because its functions

have been temporarily stopped. To

▼ Liftgate Door-lock Switch

restore the key's functions, perform

Inoperable Warning Beep*

the applicable procedure (page 3-8).

When the door-lock switch on the

▼ Key Left-in-vehicle Warning Beep

liftgate is pressed under any of the

(With the advanced keyless

following conditions, a warning sound

function)

is activated.

If all the doors and luggage

^ The ignition is switched to a position

compartment/trunk are locked using

other than OFF.

another key while the key is left in the

^ Any door is open.

cabin, the beep which sounds outside

Make sure that none of the above

of the vehicle will be heard for about

conditions are present, and then press

10 seconds to notify the driver that the

the door-lock switch again.

key is in the cabin. In this case, take

out the key by opening the door. A key

taken out of the vehicle using this

method may not operate because its

functions have been temporarily

stopped. To restore the key's functions,

perform the applicable procedure

(page 3-8).

7-44

*Some models.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

▼ Low Fuel Warning Beep

▼ AUTOHOLD Warning Beep

When the low fuel warning light

Warning light flashes/message is

flashes, a warning beep is activated

displayed and beep sound is activated

once at the same time.

simultaneously for about 5 seconds

when using AUTOHOLD function or

▼ Brake Override Warning Beep

when AUTOHOLD switch is operated.

A warning beep is activated when the

Because a problem with AUTOHOLD

accelerator pedal and brake pedal are

function has occurred, AUTOHOLD

depressed at the same time while

function does not operate even if

driving. Only depress the brake pedal.

AUTOHOLD switch is operated.

▼ Shift Position Warning Beep

If the warning light flashes/message is

displayed and the beep sound is

A sound is activated when the push

activated simultaneously, have your

button start is pressed while the

vehicle inspected at an Authorized

selector lever is in a position other

Mazda Dealer.

than P, and the ignition is switched to

ACC. Check the selector lever

▼ Vehicle Problem Warning Beep

position.

If any of the following problems occur,

▼ Electric Parking Brake (EPB)

a warning beep is activated. Check the

Warning Beep

information regarding the warning

indication in the instrument cluster or

The warning buzzer is activated under

on the center display.

the following conditions:

^ Automatic transmission problem

^ The vehicle is driven with the parking

^ Increase in automatic transmission

brake applied.

internal temperature

^ The Electric Parking Brake (EPB)

^ Brake fluid amount decrease

switch is pulled while the vehicle is

^ Engine oil level sensor problem

driven.

^ Electric Parking Brake (EPB) problem

^ You attempt to start driving the

^ Engine hydraulic pressure decrease

vehicle while the conditions for

^ Engine coolant temperature increase

releasing the Electric Parking Brake

^ Engine system problem

(EPB) automatically have not been

met.

7-45

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

▼ Blind Spot Monitoring (BSM)

▼ Mazda Radar Cruise Control

System Warning Beep*

(MRCC) System Warnings*

The Blind Spot Monitoring (BSM)

The Mazda Radar Cruise Control

warning beep operates when the turn

(MRCC) system warnings notify the

signal lever is operated to the side

driver of system malfunctions and

where the Blind Spot Monitoring

cautions on use when required.

(BSM) warning light is illuminated.

Check based on the beep sound.

▼ Front Cross Traffic Alert (FCTA)

Warning beep type

Notification content

Warning Beep*

The vehicle speed is

slower than 25 km/h

The Front Cross Traffic Alert (FCTA)

The beep sounds 1

(16 mph) and the

warning beep is activated if there is a

time while the Mazda

Mazda Radar Cruise

possibility of collision with a vehicle

Radar Cruise Control

Control (MRCC) sys-

approaching from the front on the left

(MRCC) is operating

tem has been can-

and right sides of the vehicle.

celed.

▼ Rear Cross Traffic Alert (RCTA)

The distance between

Warning Beep*

The beep sounds in-

your vehicle and the

The Rear Cross Traffic Alert (RCTA)

termittently while the

vehicle ahead is too

Mazda Radar Cruse

close. Check the safety

warning beep is activated if there is a

possibility of collision with a vehicle

Control (MRCC) is op-

of the surrounding

erating.

area and reduce vehi-

approaching from the rear on the left

and right sides of the vehicle.

cle speed.

▼ Lane Departure Warning Sound*

▼ Mazda Radar Cruise Control with

Stop & Go function (MRCC with

While the system is operating, if the

Stop & Go function) System

system determines that the vehicle may

Warnings*

depart from the lane, it sounds a

warning sound.

The Mazda Radar Cruise Control with

Stop & Go function (MRCC with Stop

NOTE

& Go function) system warnings notify

The volume of the Lane Departure

the driver of system malfunctions and

Warning System (LDWS) warning

cautions on use when required.

sound can be changed.

Check based on the beep sound.

Refer to the Settings section in the

Mazda Connect Owner's Manual.

Warning beep type

Notification content

If a malfunction occurs

The beep sounds 1

in the system, make

time while the Mazda

sure that the Mazda

Radar Cruise Control

with Stop & Go func-

tion (MRCC with Stop

& Go function) is op-

& Go function) has

erating

been canceled.

7-46

*Some models.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

Warning beep type

Notification content

The beep sounds in-

The distance between

termittently while the

your vehicle and the

Mazda Radar Cruise

vehicle ahead is too

Control with Stop &

close. Check the safety

Go function (MRCC

of the surrounding

with Stop & Go func-

area and reduce vehi-

tion) is operating.

cle speed.

▼ Excessive Speed Warning*

If the vehicle speed exceeds the speed

limit sign displayed in the active driving

display/instrument cluster, the area

around the speed limit sign flashes in

amber and the warning sound is

activated at the same time. If the

vehicle speed continues to exceed the

displayed speed limit sign, the

indication stops flashing and remains

on.

▼ Collision warning*

If there is a possibility of a collision

with a vehicle ahead, a warning sound

is activated at the same time as the

warning indications are displayed in

the instrument cluster or active driving

display.

▼ Door-ajar Warning Beep

A warning beep is actived if the vehicle

is driven with any door or liftgate ajar.

Drive the vehicle after closing the

doors and liftgate.

*Some models.

7-47

If Trouble Arises

When Liftgate/Trunk Lid Cannot be Opened

2. Turn the lever to the right to unlock

When Liftgate/Trunk Lid

the liftgate.

Cannot be Opened

▼ When Liftgate/Trunk Lid Cannot

be Opened

If the battery is dead, the liftgate/trunk

lid cannot be unlocked and opened.

In this case, the liftgate/trunk lid can

be unlocked by taking care of the dead

battery situation.

Refer to Jump-Starting on page 7-17.

If the liftgate/trunk lid cannot be

(4-door)

unlocked even if the dead battery

situation has been resolved, the

1. Open the cover.

electrical system may have a

malfunction.

In this case, the liftgate/trunk lid can

be opened using the following

procedure as an emergency measure.

(5-door)

1. Wrap the end of a flathead

screwdriver in a cloth and remove

the cover on the interior surface of

the liftgate using it.

(With theft-prevention cover)

Open the cap.

7-48

Customer Information and Reporting

Safety Defects

Important consumer information including warranties and add-

on equipment.

Customer Assistance

8-2

Cell Phones

8-18

Customer Assistance

Cell Phones Warning

8-18

(U.S.A.)

8-2

Customer Assistance

Event Data Recorder

8-19

(Canada)

8-6

Event Data Recorder (U.S.A. and

Customer Assistance (Puerto

Canada)

8-19

Rico)

8-9

Customer Assistance

Recording of Vehicle Data

8-20

(Mexico)

8-10

Recording of Vehicle Data

8-20

Mazda Importer/Distributors

Uniform Tire Quality Grading System

............................................ 8-11

(UTQGS)

8-21

Importer/Distributor

8-11

Uniform Tire Quality Grading

System (UTQGS)

8-21

Reporting Safety Defects

8-12

Reporting Safety Defects

Tire Information (U.S.A.)

8-23

(U.S.A.)

8-12

Tire Labeling

8-23

Reporting Safety Defects

Location of the Tire Label

(Canada)

8-14

(Placard)

8-27

Tire Maintenance

8-29

Warranty

8-15

Vehicle Loading

8-31

Warranties for Your Mazda

Steps for Determining the Correct

.......................................... 8-15

Load Limit

8-34

Outside the United States/

Canada

8-15

Declaration of Conformity

8-35

Registering Your Vehicle in A

Declaration of Conformity

Foreign Country (Except United

.......................................... 8-35

States and Canada)

8-16

Add-On Non-Genuine Parts and

Accessories

8-17

8-1

Customer Information and Reporting Safety Defects

Customer Assistance

^ If it becomes necessary to have the

Customer Assistance

components or wiring system for the

(U.S.A.)

supplementary restraint system

modified to accommodate a person

▼ Customer Assistance

with certain medical conditions in

accordance with a certified

Your complete and permanent

physician, go to STEP 2.

satisfaction is our business. We are

here to serve you. All Authorized

▼ STEP 2: Contact Mazda North

Mazda Dealers have the knowledge

American Operations

and the tools to keep your Mazda

vehicle in top condition.

If for any reason you feel the need for

If you have any questions or

further assistance after contacting your

recommendations for improvement

dealership management or it becomes

regarding the service of your Mazda

necessary to have the components or

vehicle or servicing by Mazda Dealer

wiring system for the supplementary

personnel, we recommend that you

restraint system modified to

take the following steps:

accommodate a person with certain

medical conditions in accordance with

NOTE

a certified physician, you can reach

If it becomes necessary to have the

Mazda North American Operations by

components or wiring system for the

one of the following ways.

supplementary restraint system

modified to accommodate a person

Log on: at www.MazdaUSA.com

with certain medical conditions in

accordance with a certified physician,

Answers to many questions, including

contact an Authorized Mazda Dealer.

how to locate or contact a local Mazda

For more information, go to NHTSA

dealership in the U.S., can be found

website www.safercar.gov (VEHICLE

here.

SHOPPERS > Air Bags > Air Bag FAQs >

Air Bag Deactivation).

E-mail: click on “Contact Us” located

on the bottom of the page at

▼ STEP 1: Contact Your Mazda

www.mazdausa.com under “Help”

Dealer

Discuss the matter with an Authorized

By phone at: 1 (800) 222-5500

Mazda Dealer. This is the quickest and

best way to address the issue.

By letter at:

ATTN: Customer Experience Center

^ If your concern has not been

Mazda North American Operations

resolved by the CUSTOMER

200 Spectrum Center Drive Suite 100

RELATIONS, SALES, SERVICE, or

Irvine, California 92618

PARTS MANAGER, then please

P.O. Box 19734

contact the GENERAL MANAGER of

Irvine, CA 92623-9734

the dealership or the OWNER.

8-2

Customer Information and Reporting Safety Defects

Customer Assistance

In order to serve you efficiently and

You are required to resort to BBB

effectively, please help us by providing

AUTO LINE before exercising rights or

the following information:

seeking remedies under the Federal

1. Your name, address, and telephone

Magnuson-Moss Warranty Act, 15

number

U.S.C. § 2301 et seq. To the extent

2. Year and model of vehicle

permitted by the applicable state

3. Vehicle Identification Number (17

“Lemon Law”, you are also required to

digits, noted on your registration or

resort to BBB AUTO LINE before

title or located on the upper

exercising any rights or seeking

driver's side corner of the dash)

remedies under the “Lemon Law”. If

4. Purchase date and current mileage

you choose to seek remedies that are

5. Your dealer's name and location

not created by the Magnuson-Moss

6. Your question(s)

Warranty Act or the applicable state

“Lemon Law”, you are not required to

If you live outside the U.S.A., please

first use BBB AUTO LINE.

contact your nearest Mazda

Distributor.

The whole process normally takes 40

days or less. The arbitration decision is

▼ STEP 3: Contact Better Business

not binding on you or Mazda unless

Bureau (BBB)

you accept the decision. For more

Mazda North American Operations

information about BBB AUTO LINE,

realizes that mutual agreement on

including current eligibility standards,

some issues may not be possible. As a

please call 1-800-955-5100 or visit

final step to ensure that your concerns

the BBB website at www.bbb.org/

are being fairly considered, Mazda

autoline.

North American Operations has

agreed to participate in a dispute

Being truly committed to customer

settlement program administered by

satisfaction is more than a phrase with

the Better Business Bureau (BBB)

Mazda. We hope to satisfy every

system, at no cost to you the

customer directly, but if there is ever a

consumer.

question about our decision, Mazda

believes in providing a fast, fair and

BBB AUTO LINE works with consumers

free method such as the BBB AUTO

and the manufacturer in an attempt to

LINE to ensure Mazda delivers on our

reach a mutually acceptable resolution

commitment to do the right thing for

of any warranty related concerns. If the

our customers!

BBB is not able to facilitate a

settlement they will provide an

informal hearing before an arbitrator.

8-3

Customer Information and Reporting Safety Defects

Customer Assistance

▼ California Customers

BBB AUTO LINE staff may try to

help resolve your dispute through

Mazda North American Operations

mediation. If mediation is not

participates in BBB AUTO LINE, a

successful, or if you do not wish to

mediation/arbitration program

participate in mediation, claims

administered by the Council of

within the program's jurisdiction

Better Business Bureaus [3033

may be presented to an arbitrator

Wilson Boulevard, Arlington,

at an informal hearing. The

Virginia 22201] through local Better

arbitrator's decision should

Business Bureaus. BBB AUTO LINE

ordinarily be issued within 40 days

and Mazda have been certified by

from the time your complaint is

the Arbitration Certification

filed; there may be a delay of 7

Program of the California

days if you did not first contact

Department of Consumer Affairs.

Mazda about your problem, or a

If you have a problem arising under

delay of up to 30 days if the

a Mazda written warranty, we

arbitrator requests an inspection/

encourage you to bring it to our

report by an impartial technical

attention. If we are unable to

expert or further investigation and

resolve it, you may file a claim with

report by BBB AUTO LINE.

BBB AUTO LINE. Claims must be

You are required to use BBB AUTO

filed with BBB AUTO LINE within six

LINE before asserting in court any

(6) months after the expiration of

rights or remedies conferred by

the warranty.

California Civil Code Section

To file a claim with BBB AUTO LINE,

1793.22. You are also required to

call 1-800-955-5100. There is no

use BBB AUTO LINE before

charge for the call.

exercising rights or seeking

In order to file a claim with BBB

remedies created by Title I of the

AUTO LINE, you will have to

Magnuson-Moss Warranty Act, 15

provide your name and address,

U.S.C. sec. 2301 et seq. If you

the brand name and vehicle

choose to seek redress by pursuing

identification number (VIN) of your

rights and remedies not created by

vehicle, and a statement of the

California Civil Code Section

nature of your problem or

1793.22 or Title I of the

complaint. You will also be asked to

Magnuson-Moss Warranty Act,

provide: the approximate date of

resort to BBB AUTO LINE is not

your acquisition of the vehicle, the

required by those statutes.

vehicle's current mileage, the

approximate date and mileage at

the time any problem(s) were first

brought to the attention of Mazda

or one of our dealers, and a

statement of the relief you are

seeking.

8-4

Customer Information and Reporting Safety Defects

Customer Assistance

California Civil Code Section

^ The vehicle is out of service by

1793.2 (d) requires that, if Mazda

reason of repair of

or its representative is unable to

nonconformities by Mazda or its

repair a new motor vehicle to

agents for a cumulative total of

conform to the vehicle's applicable

more than 30 calendar days after

express warranty after a reasonable

delivery of the vehicle to the

number of attempts, Mazda may be

buyer.

required to replace or repurchase

the vehicle. California Civil Code

NOTICE TO Mazda AS REQUIRED

Section 1793.22 (b) creates a

ABOVE SHALL BE SENT TO THE

presumption that Mazda has had a

FOLLOWING ADDRESS:

reasonable number of attempts to

Mazda North American Operations

conform the vehicle to its

200 Spectrum Center Drive Suite

applicable express warranties if,

100

within 18 months from delivery to

Irvine, California 92618

the buyer or 18,000 miles on the

ATTN: Customer Mediation

vehicle's odometer, whichever

occurs first, one or more of the

The following remedies may be

following occurs:

sought in BBB AUTO LINE: repairs,

^ The same nonconformity [a

reimbursement for money paid to

failure to conform to the written

repair a vehicle or other expenses

warranty that substantially impairs

incurred as result of a vehicle

the use, value or safety of the

nonconformity, repurchase or

vehicle] results in a condition that

replacement of your vehicle, and

is likely to cause death or serious

compensation for damages and

bodily injury if the vehicle is

remedies available under Mazda's

driven AND the nonconformity

written warranty or applicable law.

has been subject to repair two or

The following remedies may not be

more times by Mazda or its

sought in BBB AUTO LINE: punitive

agents AND the buyer or lessee

or multiple damages, attorneys'

has directly notified Mazda of the

fees, or consequential damages

need for the repair of the

other than as provided in California

nonconformity; OR

Civil Code Section 1794 (a) and

^ The same nonconformity has

(b).

been subject to repair 4 or more

10.You may reject the decision issued

times by Mazda or its agents

by a BBB AUTO LINE arbitrator. If

AND the buyer has notified

you reject the decision, you will be

Mazda of the need for the repair

free to pursue further legal action.

of the nonconformity; OR

The arbitrator's decision and any

findings will be admissible in a

court action.

8-5

Customer Information and Reporting Safety Defects

Customer Assistance

11.If you accept the arbitrator's

Customer Assistance

decision, Mazda will be bound by

the decision, and will comply with

(Canada)

the decision within a reasonable

time not to exceed 30 days after we

▼ Satisfaction Review Process

receive notice of your acceptance

Your complete and permanent

of the decision.

satisfaction is of primary concern to

12.Please call BBB AUTO LINE at

Mazda. All Authorized Mazda Dealers

1-800-955-5100 for further details

have both the knowledge and tools to

about the program.

keep your Mazda in top condition. In

our experience, any questions,

problems, or complaints regarding the

operation of your Mazda or any other

general service transactions are most

effectively resolved by your dealer. If

the cause of your dissatisfaction

cannot adequately be addressed by

normal dealership procedures, we

recommend that you take the

following steps:

▼ STEP 1: Contact the Mazda Dealer

Discuss the matter with a member of

dealership management. If the Service

Manager has already reviewed your

concerns, contact the owner of the

dealership or its General Manager.

▼ STEP 2: Contact the Mazda

Regional Office

If you feel that you still require

assistance, ask the dealer Service

Manager to arrange for you to meet

the local Mazda Service

Representative. If more expedient,

contact Mazda Canada Inc. Regional

Office nearest you for such

arrangements. Regional Office address

and phone numbers are shown (page

8-8).

8-6

Customer Information and Reporting Safety Defects

Customer Assistance

▼ STEP 3: Contact the Mazda

▼ Mediation/Arbitration Program

Customer Relations Department

Occasionally a customer concern

If still not substantially satisfied,

cannot be resolved through Mazda's

contact the Customer Relations

Customer Satisfaction Program. If after

Department, Mazda Canada Inc., 55

exhausting the procedures in this

Vogell Road, Richmond Hill, Ontario,

manual your concern is still not

L4B 3K5 Canada TEL: 1 (800)

resolved, you have another option.

263-4680.

Provide the Department with the

Mazda Canada Inc. participates in an

following information:

arbitration program administered by

the Canadian Motor Vehicle

1. Your name, address and telephone

Arbitration Plan (CAMVAP). CAMVAP

number

will advise you about how your

2. Year and model of vehicle

concern may be reviewed and resolved

3. Vehicle Identification Number

by an independent third party through

(VIN). Refer to the Vehicle

binding arbitration.

Identification Number on page

9-2 for the location of the VIN.

Your complete satisfaction is the goal

4. Purchase date

of Mazda Canada Inc. and our dealers.

5. Present odometer reading

Mazda's participation in CAMVAP

6. Your dealer's name and location

makes a valuable contribution to our

7. The nature of your problem and/or

achieving that goal. There is no charge

cause of dissatisfaction

for using CAMVAP. CAMVAP results

are fast, fair and final as the award is

The Department, in cooperation with

binding on both you and Mazda

the local Mazda Service

Canada Inc.

Representative, will review the case to

▼ Canadian Motor Vehicle

determine if everything possible has

Arbitration Plan (CAMVAP)

been done to ensure your satisfaction.

If a specific item of concern arises,

Please recognize that the resolution of

where a solution cannot be reached

service problems in most cases

between an owner, Mazda, and/or

requires the use of your Mazda

one of its dealers (that all parties

dealer's service facilities, personnel

cannot agree upon), the owner may

and equipment. We urge you to follow

wish to use the services offered by the

the above three steps in sequence for

Canadian Motor Vehicle Arbitration

most effective results.

Plan (CAMVAP).

8-7

Customer Information and Reporting Safety Defects

Customer Assistance

CAMVAP uses the services of Provincial

▼ Regional Offices

Administrators to assist consumers in

REGIONAL OFFICES

COVERING AREAS

scheduling and preparing for their

arbitration hearings. However, before

MAZDA CANADA

you can proceed with CAMVAP you

INC.

must follow your Mazda dispute

WESTERN REGION

ALBERTA,

resolution process as outlined

5011 275 STREET

BRITISH COLUMBIA,

previously.

LANGLEY, BRITISH

MANITOBA,

COLUMBIA

SASKATCHEWAN,

CAMVAP is fully implemented in all

V4W 0A8

YUKON

provinces and territories.

(778) 369-2100

Consumers wishing to obtain further

1 (800) 663-0908

information about the Program should

MAZDA CANADA

contact the Provincial Administrator at

ONTARIO,

INC.

1 (800) 207-0685, or by contacting

NEW BRUNSWICK,

CENTRAL REGION

the Canadian Motor Vehicle

NOVA SCOTIA,

55 VOGELL ROAD,

Arbitration Plan Office at:

PRINCE EDWARD IS-

RICHMOND HILL,

LAND,

ONTARIO, L4B 3K5

Canadian Motor Vehicle Arbitration

NEWFOUNDLAND

1 (800) 263-4680

Plan

MAZDA CANADA

235 Yorkland Boulevard, suite 300

INC.

North York, Ontario

QUEBEC REGION

M2J 4Y8

6111 ROUTE TRANS-

http://camvap.ca

CANADIENNE

QUEBEC

Provincial Administrators may be

POINTE CLAIRE, QUE-

reached locally:

BEC

Province/Territory

CAMVAP Number

H9R 5A5

(514) 694-6390

British Columbia & Yu-

1 (800) 207-0685

kon Territories

Alberta & Northwest

1 (800) 207-0685

Territories

Saskatchewan

1 (800) 207-0685

Manitoba

1 (800) 207-0685

Ontario

1 (800) 207-0685

Atlantic Canada

1 (800) 207-0685

Quebec

1 (800) 207-0685

8-8

Customer Information and Reporting Safety Defects

Customer Assistance

Purchase date and current mileage

Customer Assistance

Your dealer's name and location

(Puerto Rico)

Your question(s)

▼ Customer Assistance

Your complete and permanent

satisfaction is our business. That is why

all Authorized Mazda Dealers have the

knowledge and the tools to keep your

Mazda vehicle in top condition.

If you have any questions or

recommendations for improvement

regarding the service of your Mazda

vehicle or servicing by Mazda Dealer

personnel, we recommend that you

take the following steps:

▼ STEP 1

Discuss the matter with an Authorized

Mazda Dealer. This is the quickest and

best way to address the issue. If your

concern has not been resolved by the

CUSTOMER RELATIONS, SALES,

SERVICE, or PARTS MANAGER, then

please contact the GENERAL

MANAGER of the dealership or the

OWNER.

▼ STEP 2

If, after following STEP 1, you feel the

need for further assistance, please

contact your area's Mazda

representative.

Refer to PUERTO RICO/U.S. Virgin

Island on page 8-11.

Please help us by providing the

following information:

1. Your name, address, and telephone

number

2. Year and model of vehicle

3. Vehicle Identification Number (17

digits, noted on your registration or

title or located on the upper

driver's side corner of the dash)

8-9

Customer Information and Reporting Safety Defects

Customer Assistance

Log on: at

Customer Assistance

www.mazdamexico.com.mx

(Mexico)

Answers to many questions, including

▼ Customer Assistance

how to locate or contact a local Mazda

dealership in Mexico, can be found

Your complete and permanent

here.

satisfaction is our business. We are

here to serve you. All Authorized

E-mail: click on “Contactanos” at the

Mazda Dealers have the knowledge

top of the page at

and the tools to keep your Mazda

www.mazdamexico.com.mx

vehicle in top condition.

If you have any questions or

By phone at: 01 800 01 MAZDA

recommendations for improvement

(62932)

regarding the service of your Mazda

vehicle or servicing by Mazda Dealer

By letter at:

personnel, we recommend that you

Attn: Customer Assistance

take the following steps:

Mazda Motor de Mexico

▼ Contact Your Mazda Dealer

Mario Pani 400 PB, Col. Santa Fe

Cuajimalpa, Delegación Cuajimalpa

Discuss the matter with an Authorized

de Morelos, Ciudad de México, CP

Mazda Dealer. This is the quickest and

05348

best way to address the issue.

Tel: Customer Assistance

^ If your concern has not been

01 800 01 MAZDA(62932).

resolved by the CUSTOMER

RELATIONS, SALES, SERVICE, or

In order to serve you efficiently and

PARTS MANAGER, then please

effectively, please help us by providing

contact the GENERAL MANAGER of

the following information:

the dealership or the OWNER.

^ If it becomes necessary to have the

1. Your name, address, and telephone

components or wiring system for the

number

supplementary restraint system

2. Year and model of vehicle

modified to accommodate a person

3. Vehicle Identification Number (17

with certain medical condition in

digits, noted on your registration or

accordance with a certified physician

title or located on the upper

you must contact your dealership in

driver's side corner of the dash)

order to avoid the potential loss of

4. Purchase date and current mileage

the warranty of your vehicle which

5. Your dealer's name and location

may occur if some third party is hired

6. Your question(s)

by the customer to make any

modifications to this system.

8-10

Customer Information and Reporting Safety Defects

Mazda Importer/Distributors

▼ SAIPAN

Importer/Distributor

Pacific International Marianas, Inc.

▼ U.S.A.

(d.b.a. Midway Motors)

Mazda North American Operations

P.O. Box 887 Saipan, MP 96950

200 Spectrum Center Drive Suite 100

TEL: (670) 234-7524

Irvine, California 92618

P.O. Box 19734

Triple J Saipan, Inc.

Irvine, CA 92623-9734 U.S.A.

(d.b.a. Triple J Motors)

TEL: 1 (800) 222-5500 (in U.S.A.)

P.O. Box 500487 Saipan, MP

(949) 727-1990 (outside U.S.A.)

96950-0487

TEL: (670) 234-7133/3051

▼ CANADA

▼ AMERICAN SAMOA

Mazda Canada Inc.

Polynesia Motors, Inc.

55 Vogell Road, Richmond Hill,

Ontario, L4B 3K5 Canada

P.O. Box 1120, Pago Pago, American

Samoa 96799

TEL: 1 (800) 263-4680 (in Canada)

(905) 787-7000 (outside Canada)

TEL: (684) 699-9347

▼ PUERTO RICO/U.S. Virgin Island

International Automotive Distributor

Group, LLC. (Mazda de Puerto Rico)

P.O. Box 191850, San Juan, Puerto

Rico 00919-1850

TEL: (787) 641-1777

▼ MEXICO

Mazda Motor de Mexico

Mario Pani 400 PB, Col. Santa Fe

Cuajimalpa, Delegación Cuajimalpa

de Morelos, Ciudad de México, CP

05348

TEL: Center of Attention to Clients:

01 (800) 016 2932. in Mexico

▼ GUAM

Triple J Motors

157 South Marine Drive, Tamuning,

GUAM 96911 USA

P.O. Box 6066 Tamuning, Guam

96931

TEL: (671) 649-6555

8-11

Customer Information and Reporting Safety Defects

Reporting Safety Defects

Reporting Safety Defects (U.S.A.)

▼ Reporting Safety Defects

If you believe that your vehicle has a defect which could cause a crash or could

cause injury or death, you should immediately inform the National Highway Traffic

Safety Administration (NHTSA) in addition to notifying Mazda Motor Corporation

(Your Mazda Importer/Distributor).

If NHTSA receives similar complaints, it may open an investigation, and if it finds

that a safety defect exists in a group of vehicles, it may order a recall and remedy

campaign. However, NHTSA cannot become involved in individual problems

between you, your dealer, or Mazda Motor Corporation (Your Mazda Importer/

Distributor).

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at

1-888-327-4236 (TTY:1-800-424-9153); go to http://www.safercar.gov; or write

to: Administrator, NHTSA, 1200 New Jersey Avenue, SE., Washington, DC, 20590.

You can also obtain other information about motor vehicle safety from http://

www.safercar.gov.

8-12

Customer Information and Reporting Safety Defects

Reporting Safety Defects

NOTE

If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be

forwarded to:

Mazda North American Operations

200 Spectrum Center Drive Suite 100

Irvine, California 92618

P.O. Box 19734

Irvine, CA 92623-9734

Customer Experience Center or toll free at 1 (800) 222-5500

If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown

in this manual.

^ Refer to CANADA on page 8-11.

^ Refer to PUERTO RICO/U.S. Virgin Island on page 8-11.

^ Refer to MEXICO on page 8-11.

^ Refer to GUAM on page 8-11.

^ Refer to SAIPAN on page 8-11.

^ Refer to AMERICAN SAMOA on page 8-11.

8-13

Customer Information and Reporting Safety Defects

Warranty

Warranties for Your

Outside the United

Mazda

States/Canada

▼ Warranties for Your Mazda

▼ Outside the United States/Canada

^ New Vehicle Limited Warranty

Government regulations in the United

^ Powertrain Limited Warranty

States/Canada require that

^ Safety Restraint System Limited

automobiles meet specific emission

Warranty

regulations and safety standards.

^ Anti-perforation Limited Warranty

Therefore, vehicles built for use in the

^ Federal Emission Control Warranty/

United States/Canada may differ from

California Emission Control Warranty

those sold in other countries.

^ Emission Defect Warranty

The differences may make it difficult or

^ Emission Performance Warranty

even impossible for your vehicle to

^ Emission Control Warranty

receive satisfactory servicing in other

^ Replacement Parts and Accessories

countries. We strongly recommend

Limited Warranty

that you NOT take your Mazda outside

^ Tire Warranty

the United States/Canada.

NOTE

United States

Warranty information varies depending

However, in the event that you are

on the country. Refer to the Warranty

moving to Canada permanently,

Booklet for detailed warranty

Mazda vehicles built for use in the

information.

United States could be eligible for

exportation to Canada with specific

vehicle modifications to comply with

the Canadian Motor Vehicle Safety

Standards (CMVSS).

Canada

However, in the event that you are

moving to the United States

permanently, Mazda vehicles built for

use in Canada could be eligible for

exportation to the United States with

specific vehicle modifications to

comply with the United States Federal

Motor Vehicle Safety Standards

(FMVSS).

8-15

Customer Information and Reporting Safety Defects

Warranty

NOTE

Registering Your Vehicle

The above is applicable for a

permanent import/export situation

in A Foreign Country

and not related to travelers on

(Except United States and

vacation.

Canada)

You may have the following problems

if you do take your vehicle outside of

▼ Registering Your Vehicle in A

the United States/Canada:

Foreign Country

^ Recommended fuel may be

Registering your vehicle in a foreign

unavailable. Any kind of leaded fuel

country may be problematic

or low-octane fuel will affect vehicle

depending on whether it meets the

performance and damage the

specific emission and safety standards

emission controls and engine.

of the country in which the vehicle will

^ Proper repair facilities, tools, testing

be driven. Consequently, your vehicle

equipment, and replacement parts

may require modifications at personal

may not be available.

expense in order to meet the

Please refer to your Manufacturer's

regulations.

Warranty Booklet for more

In addition, you should be aware of

information.

the following issues:

Satisfactory vehicle servicing may be

difficult or impossible in another

country.

The fuel specified for your vehicle may

be unavailable.

Parts, servicing techniques, and tools

necessary to maintain and repair your

vehicle may be unavailable.

There might not be an Authorized

Mazda Dealer in the country you plan

to take your vehicle.

The Mazda warranty is valid only in

certain countries.

8-16

Customer Information and Reporting Safety Defects

Warranty

Be very careful in choosing and

Add-On Non-Genuine

installing add-on electrical

Parts and Accessories

equipment, such as mobile

telephones, two-way radios, stereo

▼ Add-On Non-Genuine Parts and

systems, and car alarm systems:

Accessories

Incorrectly choosing or installing

improper add-on equipment or

Non-genuine parts and accessories for

choosing an improper installer is

Mazda vehicles can be found in stores.

dangerous. Essential systems could be

These may fit your vehicle, but they are

damaged, causing engine stalling,

not approved by Mazda for use with

air-bag (SRS) activation,

Mazda vehicles. When you install

ABS/TCS/DSC inactivation, or a fire in

non-genuine parts or accessories, they

the vehicle.

could affect your vehicle's

performance or safety systems; the

Mazda assumes no responsibility for

Mazda warranty doesn't cover this.

death, injury, or expenses that may

Before you install any non-genuine

result from the installation of add-on

parts or accessories, consult an

non-genuine parts or accessories.

Authorized Mazda Dealer.

WARNING

Always consult an Authorized Mazda

Dealer before you install non-genuine

parts or accessories:

Improperly designed parts or

accessories could seriously affect your

vehicle's performance or safety

systems. This could cause you to have

an accident or increase your chances of

injuries in an accident.

8-17

Customer Information and Reporting Safety Defects

Cell Phones

Cell Phones Warning

▼ Cell Phones Warning

WARNING

Please comply with the legal

regulations concerning the use of

communication equipment in vehicles

in your country:

Use of any electrical devices such as

cell phones, computers, portable

radios, vehicle navigation or other

devices by the driver while the vehicle

is moving is dangerous. Dialing a

number on a cell phone while driving

also ties-up the driver's hands. Use of

these devices will cause the driver to

be distracted and could lead to a

serious accident. If a passenger is

unable to use the device, pull off the

right-of-way to a safe area before use.

If use of a cell phone is necessary

despite this warning, use a hands-free

system to at least leave the hands free

to drive the vehicle. Never use a cell

phone or other electrical devices while

the vehicle is moving and, instead,

concentrate on the full-time job of

driving.

8-18

Customer Information and Reporting Safety Defects

Event Data Recorder

To read data recorded by an EDR,

Event Data Recorder

special equipment is required, and

(U.S.A. and Canada)

access to the vehicle or the EDR is

needed. In addition to the vehicle

▼ Event Data Recorder

manufacturer, other parties, such as

law enforcement, that have the special

This vehicle is equipped with an event

equipment, can read the information if

data recorder (EDR). The main

they have access to the vehicle or the

purpose of an EDR is to record, in

EDR.

certain crash or near crash-like

situations, such as an air bag

Mazda will not disclose any of the data

deployment or hitting a road obstacle,

recorded in an EDR to a third party

data that will assist in understanding

unless:

how a vehicle’s systems performed.

The EDR is designed to record data

^ A written agreement from the vehicle

related to vehicle dynamics and safety

owner or the lessee is obtained

systems for a short period of time,

^ Officially requested by the police or

typically 30 seconds or less. The EDR in

other law enforcement authorities

this vehicle is designed to record such

^ Used as a defense for Mazda in a

data as:

lawsuit, claim, or arbitration

^ Ordered by a judge or court

^ How various systems in your vehicle

were operating;

However, if necessary Mazda will:

^ Whether or not the driver and

^ Use the data for research on Mazda

passenger safety belts were buckled/

vehicle performance, including

fastened;

safety.

^ How far (if at all) the driver was

^ Disclose the data or the summarized

depressing the accelerator and/or

data to a third party for research

brake pedal; and,

purposes without disclosing vehicle

^ How fast the vehicle was traveling.

or owner identification information.

These data can help provide a better

understanding of the circumstances in

which crashes and injuries occur.

NOTE:

EDR data are recorded by your vehicle

only if a non-trivial crash or near

crash-like situation occurs; no data are

recorded by the EDR under normal

driving conditions and no personal

data (e.g., name, gender, age, and

crash location) are recorded. However,

other parties, such as law

enforcement, could combine the EDR

data with the type of personally

identifying data routinely acquired

during a crash investigation.

8-19

Customer Information and Reporting Safety Defects

Recording of Vehicle Data

^ Officially requested by the police or

Recording of Vehicle

other law enforcement authorities

Data

^ For statistical processing by a

research institution after processing

▼ Recording of Vehicle Data

the data so that identification of the

owner or the vehicle is impossible

This vehicle is equipped with a

computer which records the following

main vehicle data related to vehicle

controls, operation, and other driving

conditions.

Recorded data

^ Vehicle conditions such as engine

speed and vehicle speed

^ Driving operation conditions such as

accelerator and brake pedals, and

information related to the

environmental circumstances while

the vehicle is driven

^ Malfunction diagnosis information

from each on-vehicle computer

^ Information related to controls of

other on-vehicle computers

NOTE

The recorded data may vary depending

on the vehicle grade and optional

equipment. Voice and images are not

recorded.

Data handling

Mazda and its subcontracting parties

may obtain and use the recorded data

for vehicle malfunction diagnosis,

research and development, and quality

improvement.

Mazda will not disclose or provide any

of the obtained data to a third party

unless:

^ An agreement from the vehicle

owner (agreements from lessor and

lessee for leased vehicle) is obtained

8-20

Customer Information and Reporting Safety Defects

Uniform Tire Quality Grading System (UTQGS)

Uniform Tire Quality

WARNING

Grading System (UTQGS)

The traction grade assigned to this tire

is based on braking (straight ahead)

▼ Uniform Tire Quality Grading

traction tests and does not include

System (UTQGS)

acceleration cornering (turning),

hydroplaning, or peak traction

This information relates to the tire

characteristics.

grading system developed by the U.S.

National Highway Traffic Safety

▼ Temperature-A, B, C

Administration for grading tires by

tread wear, traction, and temperature

The temperature grades A (the

performance.

highest), B, and C, represent the tire's

resistance to the generation of heat

▼ Tread Wear

and its ability to dissipate heat when

tested under controlled conditions on

The tread wear grade is a comparative

a specified indoor laboratory test

rating based on the wear rate of the

wheel.

tire when tested under controlled

Sustained high temperature can cause

conditions on a specified government

the material of the tire to degenerate

test course.

and reduce tire life, and excessive

For example, a tire graded 150 would

temperatures can lead to sudden tire

wear one-and-a-half times as well on

failure.

the government course as a tire graded

100.

Grade C corresponds to a level of

performance which all passenger

The relative performance of tires

vehicle tires must meet under the

depends upon the actual conditions of

Federal Motor Vehicle Safety Standard

their use, however, and may depart

No. 109. Grades B and A represent

significantly from the norm because of

higher levels of performance on the

variations in driving habits, service

laboratory test wheel than the

practices and differences in road

minimum required by law.

characteristics and climate.

▼ Traction-AA, A, B, C

The traction grades, from highest to

lowest, are AA, A, B, and C. These

grades represent the tire's ability to

stop on wet pavement as measured

under controlled conditions on

specified government test surfaces of

asphalt and concrete. A tire marked C

may have poor traction performance.

8-21

Mazda 3 Hatchback (2021 year). Manual in english - page 18