Jaguar X-Type Sedan and Estate (Wagon). Manual - part 584

Published: 11-May-2011

Cellular Phone - Cellular PhoneVehicles With: Bluetooth

Diagnosis and Testing

Overview

This section covers the components of the Bluetooth cellular phone system.

For information on the description and operation of the Bluetooth cellular phone system :
REFER to: Cellular Phone - VIN Range: N52048->N99999 (419-08 Cellular Phone, Description and Operation).

For additional information on the Bluetooth cellular phone system : REFER to owner information - Bluetooth telephone system handbook.

Inspection and Verification

• NOTE: Only cellular phones and software versions featured in the Jaguar Bluetooth approved phones and software list can be
guaranteed to operate correctly.

Check the D2B ring order and circuit integrity.

Before pairing a handset to the Bluetooth phone system make sure that the handbook for the specific handset is available.

1. Verify the customer concern by operating the system using the customers cellular phone.

2. Visually inspect for obvious signs of electrical damage.

Visual Inspection Chart

Electrical

Fuse(s)
W iring harness
Electrical connector(s)
Bluetooth cellular phone
Microphone
Steering wheel control
Bluetooth upgrade module
Portable support electronics (PSE) module
Voice module

3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next

step.

4. Use the approved diagnostic system or a scan tool to retrieve any DTCs before moving onto the symptom chart.

Make sure that all DTCs are cleared following rectification.

Symptom Chart

Symptom

Action

"NO PHONE FITTED" (touch-screen) message displayed continuously or "NO PHONE" message displayed every time the
phone mode button is pressed

GO to Pinpoint
Test

"HANDSET IN USE" (touch-screen) message displayed for more than 2 minutes, or "HANDSET" message displayed every
time the phone mode button is pressed and never changes to "SIG*"

GO to Pinpoint
Test

Unable to pair the handset to telephone system

GO to Pinpoint
Test

"PHONE OFF" message displayed (touch-screen only)

GO to Pinpoint
Test

Cannot answer/reject/end call from the audio head unit/touch screen/steering wheel control

GO to Pinpoint
Test

Unable to connect the handset to telephone system

GO to Pinpoint
Test

Bluetooth connection is dropped

GO to Pinpoint
Test

Incorrect or no phonebook entries

GO to Pinpoint
Test

No third party audio

GO to Pinpoint
Test

No in-vehicle audio

GO to Pinpoint
Test

No ringing heard through the vehicle speakers

GO to Pinpoint
Test

Low audio volume

GO to Pinpoint
Test

Cannot dial out from audio head unit/touch-screen/steering wheel control

GO to Pinpoint
Test

Voice activated phone functions inoperative

GO to Pinpoint
Test

Call is dropped

GO to Pinpoint
Test

Interference and distortion

GO to Pinpoint
Test

Unable to transfer call between hands free and handset

GO to Pinpoint
Test

Pinpoint Tests

• NOTE: When performing voltage or resistance tests, always use a digital multimeter (DMM) accurate to three decimal places, and with an
up-to-date calibration certificate. W hen testing resistance always take the resistance of the DMM leads into account.

• NOTE: Inspect connectors for signs of water ingress, and pins for damage and/or corrosion.

• NOTE: If a control module or component is suspect and the vehicle remains under manufacturer warranty, refer to the Warranty Policy and
Procedures manual (section B1.2), or determine if any prior approval program is in operation, before the replacement of a component.

PINPOINT TEST A : "NO PHONE FITTED" (TOUCH-SCREEN) MESSAGE DISPLAYED CONTINUOUSLY OR "NO PHONE"
MESSAGE DISPLAYED EVERY TIME THE PHONE MODE BUTTON IS PRESSED

TEST

CONDITIONS

DETAILS/RESULTS/ACTIONS

A1:

Is the car a USA/Mexico/Canada car?
Yes

GO to A3

GO to A2

A2:

Is the VIN of the car post VIN break for Bluetooth? (Refer to Technical Helpline for VIN break information).
Yes

GO to A3

The Bluetooth system cannot be retrofitted to rest of world cars pre-VIN break or to those cars not fitted with the
Bluetooth pre-wire due to a harness architecture change.

A3:

Has the correct harness been fitted to the car?
Yes

GO to A4

The Bluetooth system cannot be retrofitted to rest of world cars pre-VIN break or to those cars not fitted with the
Bluetooth pre-wire due to a harness architecture change. (Refer to Technical Helpline for VIN break and pre-wire
information).

A4:

Does the display ever return to the main phone screen or ever display "PHONE"?
Yes

GO to A6

GO to A5

A5:

Check the part number of the portable support electronics (PSE) module. Has the correct part been fitted?
Yes

Check power, ignition and ground circuits/connections at the PSE module.

GO to A7

Refer to the warranty policy and procedures manual if the PSE module is suspect.

A6:

Are any of the D2B connections loose or damaged?
Yes

Reconnect/change/repair the D2B leads and check for normal operation.

GO to A7

A7:

Are power, ignition and ground being supplied to the portable support electronics (PSE) module?
Yes

Refer to the warranty policy and procedures manual if the PSE module is suspect.

Rectify as necessary. Refer to the electrical guides.

PINPOINT TEST B : "HANDSET IN USE" (TOUCH-SCREEN) MESSAGE DISPLAYED FOR MORE THAN 2 MINUTES OR
"HANDSET" MESSAGE DISPLAYED EVERY TIME THE PHONE MODE BUTTON IS PRESSED AND NEVER CHANGES TO
"SIG*"

TEST

CONDITIONS

DETAILS/RESULTS/ACTIONS

B1:

Has the system been paired to a handset?
Yes

Key off ignition and wait 6 minutes for the portable support electronics (PSE) module to shut down. The Bluetooth
upgrade module remains active for 6 minutes after the ignition has been switched off. It is important to wait this 6
minutes so that a clean boot-up of the Bluetooth upgrade module is achieved and the correct information is stored.
Switch off the paired handset; remove the battery from the back of the handset. Replace the battery into the handset
and switch on, make sure the Bluetooth function is on and the handset is within range. Key on ignition.

GO to B2

GO to B3

B2:

Does the system still display "HANDSET IN USE" (touch-screen) message displayed for more than 2 minutes, or "HANDSET"
message displayed every time the phone mode button is pressed and then drops out of phone mode?
Yes

GO to B3

Problem may have been due to the Bluetooth link being disconnected.

B3:

Is the connection between the Bluetooth upgrade module and the phone harness loose?
Yes

Reconnect the Bluetooth upgrade module and check for normal operation.

GO to B5

B4:

Are any of the Bluetooth upgrade module pins damaged?
Yes

Refer to the warranty policy and procedures manual if the Bluetooth upgrade module is suspect.

Check harness to/from the Bluetooth upgrade module and the portable support electronics (PSE) module.

GO to B5

B5:

Is power being supplied to the Bluetooth upgrade module?
Yes

Refer to the warranty policy and procedures manual if the Bluetooth upgrade module is suspect.

GO to B6

B6:

Are power, ignition, and ground being supplied to the portable support electronics (PSE) module?
Yes

Refer to the warranty policy and procedures manual if the PSE module is suspect.

Rectify as necessary. Refer to the electrical guides.

PINPOINT TEST C : - UNABLE TO PAIR THE HANDSET TO TELEPHONE SYSTEM

TEST

CONDITIONS

DETAILS/RESULTS/ACTIONS

C1:

Has another handset previously been paired to the system?
Yes

GO to C2

GO to C3

C2:

Is the "HANDSET IN USE" (touch-screen) or "HANDSET" message displayed, or does the system drop out of phone mode?
Yes

Go to'"HANDSET IN USE" or "HANDSET"' message displayed - GO to Pinpoint Test

GO to C3

C3:

Does the touch-screen display "Discover Me" with 4 or 5 bars (The 5th bar will flash slowly) or does the audio head unit
display "SIG****" or "SIG*****" (The 5th '*' will flash slowly)?
Yes

Retry the pairing process following the 'quick guide information' for the specific handset.

GO to C4

Enter the ##3#*# pairing key sequence.

GO to C5

C4:

Has the handset paired with the system successfully? ("Phone connected" displayed (touch screen) or "SIG*" displayed
(audio head unit display))?
Yes

Problem may have been due to a faulty Bluetooth connection.

GO to C7

C5:

Does the touch-screen display "Discover Me" with 4 or 5 bars (The 5th bar will flash slowly) or does the audio head unit
display "SIG****" or "SIG*****" (The 5th '*' will flash slowly)?
Yes

Retry the pairing process following the 'quick guide information' for the specific handset.

Key off ignition and wait 6 minutes for the portable support electronics (PSE) module to shut down. Key on ignition.

to C6

C6:

Does the touch-screen display "Discover Me" with 4 or 5 bars (The 5th bar will flash slowly) or does the audio head unit
display "SIG****" or "SIG*****" (The 5th '*' will flash slowly)?
Yes

Retry the pairing process following the 'quick guide information' for the specific handset.

GO to C9

C7:

Has the handset paired with the system successfully ("Phone connected" displayed (touch screen) or "SIG*" displayed
(audio head unit display))?
Yes

Problem may have been due to a faulty Bluetooth connection.

Pair and connect a different known 'good' handset to the vehicle phone system.

GO to C8

C8:

Has the handset paired with the system successfully ("Phone connected" displayed (touch screen) or "SIG*" displayed
(audio head unit display))?
Yes

Problem may be an issue with the user's handset, consult the handset supplier.

GO to C9

C9:

Is the connection between the Bluetooth upgrade module and the phone harness loose?
Yes

Reconnect the Bluetooth upgrade module and check for normal operation.

GO to C10

C10:

Is power being supplied to the Bluetooth upgrade module?
Yes

Refer to the warranty policy and procedures manual if the Bluetooth upgrade module is suspect.

GO to C11

C11:

Are power, ignition, and ground being supplied to the portable support electronics (PSE) module?
Yes

Refer to the warranty policy and procedures manual if the PSE module is suspect.

Rectify as necessary. Refer to the electrical guides.

PINPOINT TEST D : "PHONE OFF" MESSAGE DISPLAYED (TOUCH-SCREEN ONLY)

TEST

CONDITIONS

DETAILS/RESULTS/ACTIONS

D1:

Is the Bluetooth system paired to a mobile phone handset?
Yes

GO to D2

Key off ignition and wait 6 minutes for the portable support electronics (PSE) module to shut down. Key on
ignition.

GO to D5

D2:

Is the paired phone handset within range and switched on?
Yes

GO to D3

GO to D4

D3:

Is the paired phone handset 'connected' to the vehicle phone system?
Yes

GO to D4

Follow instructions to 'connect' specific handset with the vehicle phone system.

GO to D4

D4:

Has the user switched out of phone mode e.g. audio, and then back to phone mode?
Yes

This is a system issue carried over from the previous phone system. Make sure that the last paired phone is on and
within range, and test for normal operation.

Call Technical Helpline.

D5:

Does the display still show the "PHONE OFF" message?
Yes

GO to D6

Check for normal operation.

D6:

Are the D2B connections loose or damaged?
Yes

Reconnect/change/repair the D2B leads and check for normal operation.

GO to D7

D7:

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