Toyota RAV4 Hybrid (2021 year). Manual in english - part 8

P.430)

●

This system may not operate

immediately after the power

Voice command sys-

tem

The voice command sys-
tem enables the radio,
phone dialing, etc. to be
operated using voice com-
mands. Refer to the com-
mand list for samples of
voice commands. (

P.473)

Using the voice command
system

-------------------------------------------------------------------------------------------------------------------------------------------------------------

471

5-12. Voice command system operation

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switch is in ACC or ON.

The voice command system is
operated by saying commands
which correspond to a sup-
ported function. To display
examples of commands for sup-
ported functions, select a func-
tion button on the screen after
starting the voice command sys-
tem.

Press the talk switch.



Voice guidance for the voice
command system can be
skipped by pressing the talk
switch.

If “Getting Started with Voice”
screen is displayed, select
“OK” or press the talk switch.
(

P.472)

After hearing a beep, say a
supported command.



To display sample commands
of the desired function, say
the desired function or select
the desired function button.
To display more commands,
select “More Commands”.



Selecting “Help” or saying
“Help” prompts the voice com-
mand system to offer exam-
ples of commands and
operation methods.



Registered POIs, registered
names in the contacts list etc.,
can be said in the place of the
“<>” next to the commands.
(

P.473)

For example: Say “Find a restau-
rant”, “Call John Smith” etc.



If a desired outcome is not
shown, or if no selections are
available, perform one of the
following to return to the pre-
vious screen:

• Say “Go back”.

• Select



To cancel voice recognition,
select

, say “Cancel”, or

press and hold the talk switch.



To perform the voice com-
mand operation again, select
“Start Over” or say “Start
over”.



To suspend voice command
operation, select “Pause” or
say “Pause”. To resume the

NOTICE

●

Do not touch and put a sharp

object to the microphone. It may

cause failure.

Voice command system
operation

Operation from the main
menu

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472

5-12. Voice command system operation

voice command operation,
select “Resume” or press the
talk switch.

●

If the system does not respond or

the confirmation screen does not

disappear, press the talk switch

and try again.

●

If a voice command cannot be rec-

ognized 3 consecutive times,

voice recognition will be canceled.

●

Voice recognition prompts can be

changed on the voice settings

screen. (



P.430)

This function can be used to cancel
voice guidance by turning the voice
prompts off. When you press the
talk switch while using this setting, a
beep sounds, and then you can
immediately say a command.

●

Some voice guidance can be can-

celed by setting voice prompts to

off. Use this setting when it is

desirable to say a command

immediately after pressing the talk

switch and hearing a beep.

To increase voice recognition
performance, use the “Tutori-
als” and “Voice Training” func-
tions on the “Getting Started
with Voice” screen. These func-
tions are only available when
the vehicle is not moving.
The “Tutorials” and “Voice
Training” functions can also be
started on the voice settings
screen. (



P.430)

Press the talk switch.

Select the desired item to be
set.

Select to display the voice
command tutorials.

Select to train the voice com-
mand system.

The user will be asked to say 10
sample phrases. This will help the
voice command system adapt to
the user’s accent.

Select to prevent the screen
from being displayed again.

Select to proceed to the
voice command screen.

Increasing the voice rec-
ognition performance

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473

5-12. Voice command system operation

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Recognizable voice commands
and their actions are shown
below.



Frequently used commands
are listed in the following
tables.



For devices that are not
installed to the vehicle, com-
mands relating to that device
may not be displayed on the
screen. Also, depending on
other conditions, such as
compatibility, some com-
mands may not be displayed
on the screen.



The functions available may
vary according to the system
installed.



Voice recognition language
can be changed. (

P.426)



When an Apple Car-
Play/Android Auto connec-
tion is established, some
commands will become
unavailable.

■

Common

■

Top menu

: Vehicle must be parked

Command list

Command list overview

Command list

Command

Action

“Help”

Displays exam-
ples of some of
the available
commands

“Go back”

Returns to the
previous screen

“Cancel”

Cancels the
voice command
system

“Start over”

Returns to top
menu screen

“Pause”

Temporarily
pauses a voice
session until it is
resumed by
pressing the talk
switch again.

Command

Action

“Show com-
mand examples
for <menu>”

Displays the
command list of
the selected
menu

“More com-
mands”

Displays more
commonly used
commands

“Voice settings”

Displays Voice
Setting screen

“Train my voice”

Displays Train
Voice Recogni-
tion screen

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474

5-12. Voice command system operation

■

Phone

: If the system does not recognize

the name of a contact, create a
voice tag. (



P.497) The name of

a contact can also be recognized
by adding a voice tag.

■

While in a phone call

■

While incoming message
notification is displayed

: Full screen message notification

must be turned on within the
phone settings (



Command

Action

“Call <contact>”

Places a call to
the specified
contact from the
phone book

“Call <contact>
<phone type>”

Places a call to
the specified
phone type of
the contact from
the phone book

“Dial <phone
number>”

Places a call to
the specified
phone number

“Redial”

Places a call to
the phone num-
ber of the latest
outgoing call

“Call back”

Places a call to
the phone num-
ber of latest
incoming call

“Show recent
calls”

Displays the call
history screen

“Send a mes-
sage to <con-
tact>”

Sends a text
message to
specified con-
tact from the
phone book

Command

Action

“Send <digits>”

Sends DTMF
tones has speci-
fied

“Mute”

Mutes the micro-
phone (far side
cannot hear the
conversation)

“Unmute”

Unmutes the
microphone

Command

Action

“Read message”

Reads the
incoming mes-
sage over the
vehicle speakers

“Ignore”

Ignores the
incoming mes-
sage notification

“Reply”

Initiates sending
a reply to the
incoming mes-
sage

“Call”

Places a call to
the phone num-
ber of incoming
message

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475

5-12. Voice command system operation

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■

Radio

:A station list must be built first

using the radio screen (



P.437)

:Requires a satellite radio sub-

scription

■

Audio

: The audio device must be con-

nected via a USB cable to use the

Command

Action

“Tune to <fre-
quency> AM”

Changes the
radio to the
specified AM fre-
quency

“Tune to <fre-
quency> FM”

Changes the
radio to the
specified FM fre-
quency

“Play a <genre>
station”

Changes the
radio to an FM
station of the
specified genre

“Tune to preset
<1-36>”

Changes the
radio to the
specified preset
radio station

“Tune to a
<genre> satel-
lite station”

Changes the
radio to a satel-
lite radio channel
of the specified
genre

“Tune to <satel-
lite channel
name>”

Changes the
radio to the sat-
ellite radio chan-
nel with the
specified name

“Tune to chan-
nel <number> on
XM”

Changes the
radio to a satel-
lite radio channel
of the specified
number

Command

Action

“Play Playlist
<name>”

Plays tracks
from the
selected playlist

“Play Artist
<name>”

Plays tracks
from the
selected artist

“Play Song
<name>”

Plays the
selected track

“Play Album
<name>”

Plays tracks
from the
selected album

“Play Genre
<name>”

Plays tracks
from the
selected genre

“Play Composer
<name>”

Plays tracks
from the
selected com-
poser

“Play Podcast
<name>”

Plays tracks
from the
selected podcast

“Play Audiobook
<name>”

Plays tracks
from the
selected audio-
book

“Audio On”

Turns the
audio/visual sys-
tem on

“Audio Off”

Turns the
audio/visual sys-
tem off

“Change the
audio source to
<source name>”

Sets the source
to the specified
audio mode

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476

5-12. Voice command system operation

functionality in this section

■

Toyota Apps

:This function is not made avail-

able in some countries or areas.

:When an application is opened

and is in full screen mode, press-
ing the talk switch will start the
voice command system and
commands for the currently dis-
played application will be avail-
able

●

Commands relating to operation

of the audio/visual system can

only be performed when the

audio/visual system is turned on.

Command

Action

“Launch <appli-
cation name>”

Activates the
Toyota Apps

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477

5-13. Mobile Assistant operation

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5-13.Mobile Assistant operation

: This function is not made avail-

able in some countries or areas.

Mobile Assist supports the Siri
Eyes Free Mode and Google
App. The available features and
functions may vary based on the
iOS/Android version installed on
the connected device.

Press and hold the phone
switch on the steering wheel
until Mobile Assistant screen
is displayed.

The Mobile Assistant can be
used only when the following
screen is displayed.



To cancel the Mobile Assis-
tant, select “Cancel” or press
and hold the talk switch on the
steering wheel.



To restart the Mobile Assis-
tant for additional commands,
press the talk switch on the
steering wheel.

• Mobile Assistant can only be

restarted after the system
responds to a voice command.

• After some phone and music

commands, the Mobile Assistant

Mobile Assistant

The Mobile Assistant func-
tion is a voice input assist
function. Mobile Assist sup-
ports the Siri Eyes Free
Mode and Google App.
(Google App can be used
only with the corresponding
device.) Instructions can be
spoken into the vehicle
microphone as if speaking a
command to the phone. The
content of the request is
then interpreted by the
phone and the result is out-
put from the vehicle speak-
ers. To operate the Mobile
Assistant, a compatible
device must be registered
and connected to this sys-
tem via Bluetooth

(



P.452)

When an Apple CarPlay
connection is established,
this function will be unavail-
able.

Connectable devices and
available functions

Mobile Assistant opera-
tion

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478

5-13. Mobile Assistant operation

feature will automatically end to
complete the requested action.



The volume of the Mobile
Assistant can be adjusted
using the “POWER VOLUME”
knob or steering wheel vol-
ume control switches. The
Mobile Assistant and phone
call volumes are synchro-
nized.

●

While a phone call is active, the

Mobile Assistant cannot be used.

●

If using the navigation feature of

the cellular phone, ensure the
active audio source is Bluetooth

audio or iPod in order to hear turn

by turn direction prompts.

●

Wait for the listening beeps before

using the Mobile Assistant.

●

The Mobile Assistant may not rec-

ognize commands in the following

situations:

• Spoken too quickly.

• Spoken at a low or high volume.

• The roof or windows are open.

• Passengers are talking while the

Mobile Assistant is being used.

• The fan speed of the air condition-

ing system is set at high.

• The air conditioning vents are

turned toward the microphone.

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479

5-14. Phone operation (Hands-free system for cellular phones)

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5-14.Phone operation (Hands-free system for cellular phones)

The phone screen can be
reached by the following meth-
ods:



From the “PHONE” button

Press the “PHONE” button.



From the “MENU” button

Press the “MENU” button,
then select “Phone”.

The following functions can be
used on phone operation:



Registering/connecting a
Bluetooth

device (





Placing a call using the
Bluetooth

hands-free system

(



P.484)



Receiving a call using the
Bluetooth

hands-free system

(



P.487)



Talking on the Bluetooth

hands-free system (



P.488)

The following function can be
used on message function:



Using the Bluetooth

phone

message function (

The following functions can be
made in the system:



Phone settings (





Bluetooth

settings (



P.406)

Quick reference

Phone screen operation

Bluetooth

hands-free

system operation

Message function

Setting up a phone

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480

5-14. Phone operation (Hands-free system for cellular phones)

●

This system is not guaranteed to
operate with all Bluetooth

devices.

●

If your cellular phone does not
support Bluetooth

, this system

cannot function.

●

In the following conditions, the

system may not function:

• The cellular phone is turned off.

• The current position is outside the

communication area.

• The cellular phone is not con-

nected.

• The cellular phone has a low bat-

tery.

●

Depending on the type of
Bluetooth

phone, some function

is not available.

●

When using the hands-free sys-
tem or Bluetooth

audio and

Wi-Fi

Hotspot functions at the

same time, the following problems

may occur:

• The Bluetooth

connection may

be cut.

• Noise may be heard on the

Bluetooth

audio playback.

• A noise may be heard during

phone calls.

●

Bluetooth

uses the 2.4 GHz fre-

quency band. If both a Wi-Fi

con-

nection and Bluetooth

connection are being used simul-

taneously, each connection may

be affected.

●

If a Bluetooth

device is attempt-

ing to connect to the vehicle while

another device is connected as a
Bluetooth

audio device or con-

nected using the hands-free sys-
tem or Wi-Fi

Hotspot function,

the communication speed may

decrease or malfunctions may

occur, such as image distortion or
audio skipping. If a Bluetooth

device is connected to the system,

the interference it may cause will

be reduced. When carrying a
device with its Bluetooth

connec-

tion enabled, make sure to regis-

ter it to the system and connect it
or disable its Bluetooth

function.

●

When a device is connected via
Bluetooth

, the Bluetooth

icon

on the status bar will be displayed

in blue. (



P.390)

Some basics

The hands-free system
enables calls to be made
and received without having
to take your hands off the
steering wheel.
This system supports
Bluetooth

. Bluetooth

is a

wireless data system that
enables cellular phones to
be used without being con-
nected by a cable or placed
in a cradle.
The operating procedure of
the phone is explained here.
When an Apple CarPlay
connection is established,
phone functions will be per-
formed by Apple CarPlay
instead of the hands-free
system.

WARNING

●

While driving, do not operate a

cellular phone.

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481

5-14. Phone operation (Hands-free system for cellular phones)

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To use the hands-free system
for cellular phones, it is neces-
sary to register a cellular phone
with the system. (



■

Connecting a Bluetooth

device



Registering an additional
device

Display the phone top
screen. (

Select “Select Device”.

Select “Add Device”.



When another Bluetooth

device is connected, a confir-
mation screen will be dis-
played. To disconnect the
Bluetooth

device, select

“Yes”.

Follow the steps in “Register-
ing a Bluetooth

phone for

the first time” from step

(





Selecting a registered device

Display the phone top
screen. (

Select “Select Device”.

Select the desired device to
be connected.

Check that a confirmation
screen is displayed when the
connection is complete.



If an error message is dis-
played, follow the guidance
on the screen to try again.

■

Bluetooth

phone condition

display

The condition of the Bluetooth

phone appears on the upper
right side of the screen.

WARNING

●

Your audio unit is fitted with
Bluetooth

antennas. People

with implantable cardiac pace-

makers, cardiac resynchroniza-

tion therapy-pacemakers or

implantable cardioverter defibril-

lators should maintain a reason-

able distance between
themselves and the Bluetooth

antennas. The radio waves may

affect the operation of such

devices.

●

Before using Bluetooth

devices, users of any electrical

medical device other than

implantable cardiac pacemak-

ers, cardiac resynchronization

therapy-pacemakers or implant-

able cardioverter defibrillators

should consult the manufacturer

of the device for information

about its operation under the

influence of radio waves. Radio

waves could have unexpected

effects on the operation of such

medical devices.

NOTICE

●

Do not leave your cellular phone

in the vehicle. The temperature

inside may rise to a level that

could damage the phone.

Registering/Connecting a
Bluetooth

phone

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482

5-14. Phone operation (Hands-free system for cellular phones)

(



P.390)

■

Steering switch

By pressing the phone switch, a
call can be received or ended
without taking your hands off the
steering wheel.

Phone switch

• If the switch is pressed during a

call, the call will end.

• If the switch is pressed when an

incoming call is received, the call
will be answered.

• If the switch is pressed during a

call when a separate incoming
call is waiting, the waiting call will
be answered.

• If the switch is pressed when an

Apple CarPlay/Android Auto con-
nection is established, the Apple
CarPlay/Android Auto phone
application will be displayed on
the system screen.

Volume control switch

• Press the “+” side to increase the

volume.

• Press the “-” side to decrease the

volume.

■

Microphone

The microphone is used when
talking on the phone.

●

The other party’s voice will be

heard from the front speakers.

The audio/visual system will be

muted during phone calls or when

hands-free voice commands are

used.

●

Talk alternately with the other

party on the phone. If both parties

speak at the same time, the other

party may not hear what has been

said. (This is not a malfunction.)

●

Keep call volume down. Other-

wise, the other party’s voice may

be audible outside the vehicle and

voice echo may increase. When

talking on the phone, speak

clearly towards the microphone.

●

The other party may not hear you

clearly when:

• Driving on an unpaved road.

(Making excessive traffic noise.)

• Driving at high speeds.

• The roof or windows are open.

• The air conditioning vents are

pointed towards the microphone.

• The sound of the air conditioning

fan is loud.

• There is a negative effect on

sound quality due to the phone

and/or network being used.

Using the phone
switch/microphone

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483

5-14. Phone operation (Hands-free system for cellular phones)

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Press this switch to operate the
voice command system.



The voice command system
and its list of commands can
be operated. (

P.470)



The following data is stored
for every registered phone.
When another phone is con-
nected, the following regis-
tered data cannot be read:

• Contact data
• Call history data
• Favorites data
• Image data
• All phone settings
• Message settings

●

When a phone’s registration is

deleted, the above-mentioned

data is also deleted.

A lot of personal data is regis-
tered when the hands-free sys-
tem is used. When selling or
disposing of the vehicle, initial-
ize the data. (



P.429)



The following data in the sys-
tem can be initialized:

• Contact data
• Call history data
• Favorites data
• Image data
• All phone settings
• Message settings

●

Once initialized, the data and set-

tings will be erased. Pay addi-

tional attention when initializing

the data.

NOTICE

●

Do not touch and put a sharp

object to the microphone. It may

cause failure.

Voice command system

About the contacts in the
contact list

When selling or disposing
of the vehicle

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484

5-14. Phone operation (Hands-free system for cellular phones)

Display the phone top
screen. (



Select the desired method to
call from.

■

Calling methods from
phone screen



By call history (

P.484)



By favorites (



P.485)



By contacts (



P.485)



By keypad (

P.486)



By message (

■

Also the following lists are
available from each func-
tion’s screen



By voice command system
(

P.471)



By home screen (

P.487)

Up to 30 of the latest call history
items (missed, incoming and
outgoing) can be selected.

Display the phone top
screen. (

Select “History” and select
the desired contact.



If the contact which is not reg-
istered on the contact list is
selected, the name is dis-
played as “Unknown Con-
tact”. In this case, select the
number to make a call.

Check that the dialing screen
is displayed.

●

The icons of call type are dis-

played.

: Missed call

: Incoming call

: Outgoing call

●

When making a call to the same

number continuously, only the

most recent call is listed in call his-

tory.

●

When a phone number registered

in the contact list is received, the

name is displayed.

●

Number-withheld calls are also

memorized in the system.

Placing a call using

the Bluetooth

hands-

free system

After a Bluetooth

phone

has been registered, a call
can be made using the
hands-free system. There
are several methods by
which a call can be made, as
described below.

Calling methods on the
Bluetooth

phone

By call history

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485

5-14. Phone operation (Hands-free system for cellular phones)

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●

International phone calls may not

be made depending on the type of
Bluetooth

phone you have.

●

The list should group together

consecutive entries with the same

phone number and same call

type. For example, two calls from

John’s mobile would be displayed

as follows: John (2)

Calls can be made using regis-
tered contacts which can be
selected from a contact list.
(



P.485)

Display the phone top
screen. (



Select “Favorites” and select
the desired contact.

Select the desired number.

Check that the dialing screen
is displayed.

Calls can be made by using
contact data which is transferred
from a registered cellular phone.
(



Up to 5000 contacts (maximum
of 4 phone numbers, e-mail
addresses and addresses per
contact) can be registered in the
contact list.

Display the phone top
screen. (



Select “Contacts” and select
the desired contact.

Select the desired number.

“Add Favorite”/“Remove Favorite”:

Select to register/remove the con-

tact in the favorites list. (

“E-mail Addresses”: Select to dis-

play all registered e-mail addresses

for the contact.
“Addresses”: Select to display all

registered addresses for the con-

tact.

Check that the dialing screen
is displayed.

■

For PBAP compatible
Bluetooth

phones when

“Automatic Transfer” is set
to on (

P.497)



Contacts are transferred auto-
matically.

By favorites list

By contacts list

When the contact list is
empty

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486

5-14. Phone operation (Hands-free system for cellular phones)

■

For PBAP compatible
Bluetooth

phones when

“Automatic Transfer” is set
to off (



P.497)

Select the desired item.

Select to always transfer all
the contacts from a con-
nected cellular phone auto-
matically.

Select to transfer all the con-
tacts from a connected cellu-
lar phone only once.

Select to cancel transferring.

Check that a confirmation
screen is displayed when the
operation is complete.

■

For PBAP incompatible but
OPP compatible Bluetooth

phones

Select the desired item.

Select to transfer the con-

tacts from the connected cel-
lular phone.
Transfer the contact data to
the system using a
Bluetooth

phone.

Select to add a new contact
manually.
Follow the steps in “Register-
ing a new contact to the con-
tacts list” from step

(



Select to cancel transferring.

●

If your cellular phone is neither

PBAP nor OPP compatible, the

contacts cannot be transferred
using Bluetooth

. But the contacts

can be transferred from USB

device. (



●

Depending on the type of
Bluetooth

phone:

• It may be necessary to perform

additional steps on the phone

when transferring contact data.

• The registered image in the con-

tact list may not transfer depend-
ing on the type of Bluetooth

phone connected.

Display the phone top
screen. (

Select “Keypad” and enter
the phone number.

Select

or press the

switch on the steering wheel.

Check that the dialing screen
is displayed.

●

Depending on the type of

By keypad

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487

5-14. Phone operation (Hands-free system for cellular phones)

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Bluetooth

phone being con-

nected, it may be necessary to

perform additional steps on the

phone.

Display the home screen.
(

P.396)

Select the desired contact.

Check that the dialing screen
is displayed.

■

Registering a new contact

Select and hold the screen
button to add a contact.

Select the desired contact.

Select the desired number.

●

If there is no contact in the con-

tacts list, the contacts cannot be

registered at the home screen.

●

The contact cannot be registered

at the home screen while driving.

Select “Answer” or press the

switch on the steering

wheel to talk on the phone.

“Decline”: Select to refuse to
receive the call.
To adjust the volume of a received
call: Turn the “POWER VOLUME”
knob, or use the volume control
switch on the steering wheel.

●

The contact image picture can be

displayed only when the vehicle is

not moving.

●

During international phone calls,

the other party’s name or number

may not be displayed correctly

depending on the type of
Bluetooth

phone you have.

●

The incoming call display mode

can be set. (



●

The ringtone that has been set in

the sound settings screen can be

heard when there is an incoming

call. Depending on the type of

By home screen

Receiving a call using

the Bluetooth

hands-

free system

When a call is received, the
following screen is dis-
played with a sound.

Incoming calls

-------------------------------------------------------------------------------------------------------------------------------------------------------------

488

5-14. Phone operation (Hands-free system for cellular phones)

Bluetooth

phone, both the sys-

tem and Bluetooth

phone may

ring simultaneously when there is

an incoming call. (

Select to display the keypad
to send tones. (



P.489)

Select to send tones. This
button only appears when a
number that contains a (w) is
dialed in hands-free mode.
(



P.489)

Select to adjust your voice
volume that the other party
hears from their speaker.
(



P.489)

Select to mute your voice to
the other party.

Select to change handset
modes between hands-free
and cellular phone.

Select to put a call on hold.

Talking on the

Bluetooth

hands-free

system

While talking on the phone,
the following screen is dis-
played. The operations out-
lined below can be
performed on this screen.

Call screen operation

-------------------------------------------------------------------------------------------------------------------------------------------------------------

489

5-14. Phone operation (Hands-free system for cellular phones)

Au
dio

To cancel this function, select
“Activate”.

Select to hang up the phone.

●

Changing from hands-free call to

cellular phone call is not possible

while driving.

●

Only when the vehicle is not mov-

ing, the contact image can be dis-

played.

●

When cellular phone call is

changed to hands-free call, the

hands-free screen will be dis-

played and its functions can be

operated on the screen.

●

Changing between cellular phone

call and hands-free call can be

performed by operating the cellu-

lar phone directly.

●

Transferring methods and opera-

tions will be different depending

on the type of cellular phone you

have.

●

For the operation of the cellular

phone, see the manual that

comes with it.

■

By keypad

This operation cannot be per-
formed while driving.

Select “0-9”.

Enter the desired number.

■

By selecting “Release
Tones”

“Release Tones” appear when a
continuous tone signal(s) con-
taining a (w) is registered in the
contact list.
This operation can be per-
formed while driving.

Select “Release Tones”.

●

A continuous tone signal is a char-

acter string that consists of num-

bers and the characters “p” or “w”.

(e.g. 056133w0123p#1)

●

When the “p” pause tone is used,

the tone data up until the next

pause tone will be automatically

sent after 2 seconds have

elapsed. When the “w” pause tone

is used, the tone data up until the

next pause tone will be automati-

cally sent after a user operation is

performed.

●

Release tones can be used when

automated operation of a phone

based service such as an answer-

ing machine or bank phone ser-

vice is desired. A phone number

with continuous tone signals can

be registered in the contact list.

●

Tone data after a “w” pause tone

can be operated by voice com-

mand during a call.

Select “Transmit Volume”.

Select the desired level for
the transmit volume.

Select

to display previ-

ous screen.

●

The sound quality of the voice

heard from the other party’s

speaker may be negatively

impacted.

●

“Transmit Volume” is dimmed

when mute is on.



When there are no calls on
hold during a call: “Hold” is
displayed. When selected, the

Sending tones

Transmit volume setting

Switching calls while a
call is in progress

-------------------------------------------------------------------------------------------------------------------------------------------------------------

490

5-14. Phone operation (Hands-free system for cellular phones)

current call is placed on hold.



When there is no current call,
but there is a call on hold:
“Activate” is displayed. When
selected, the system switches
to the call that was on hold.



When there is another call on
hold during a call: “Swap
Calls” is displayed. When
selected, the current call is
placed on hold, and the sys-
tem switches to the call that
was on hold.

●

This function may not be available

depending on the type of cellular

phone.

When a call is interrupted by a
third party while talking, the
incoming screen is displayed.

Select “Answer” or press the

switch on the steering

wheel to start talking with the
other party.



To refuse to receive the call:
Select “Decline”.



Each time “Swap Calls” is
selected, the party who is on
hold will be switched.

●

This function may not be available

depending on the type of
Bluetooth

phone.

Display the phone top
screen. (

Select “Message”.



A confirmation message
appears when the “Automatic
Message Transfer” function is
set to off (

P.503), select

“Yes”.

Check that the message
screen is displayed.

“Phone”: Select to change to phone

mode.



The account name is dis-
played on the left side of

Incoming call waiting

Bluetooth

phone

message function

Received messages can be
forwarded from the con-
nected Bluetooth

phone,

enabling checking and
replying using the system.
Depending on the type of
Bluetooth

phone con-

nected, received messages
may not be transferred to
the system.
If the phone does not sup-
port the message function,
this function cannot be
used. Even when the sup-
ported phone is used, reply
function may not be used.

Displaying the message
screen

-------------------------------------------------------------------------------------------------------------------------------------------------------------

491

5-14. Phone operation (Hands-free system for cellular phones)

Au
dio

screen.



Account names are the
names of the accounts that
exist on the currently con-
nected phone.



The following functions can
be used on message function:

• Receiving a message

(



P.491)

• Checking messages

(



P.491)

• Replying to a message (dicta-

tion reply) (



P.492)

• Replying to a message (quick

reply) (



• Calling the message sender

(



• Message settings (



When an e-mail/SMS/MMS is
received, the incoming message
screen pops up with sound and
is ready to be operated on the
screen.

Select to check the message.

Select to not open the mes-
sage.

Select to call the message
sender.

●

Depending on the type of
Bluetooth

phone used for receiv-

ing messages, or its registration

status with the system, some

information may not be displayed.

●

The pop-up screen is separately

available for incoming e-mail and

SMS/MMS messages under the

following conditions:

E-mail:
• “Incoming E-mail Display” is set to

“Full Screen”. (

• “E-mail Notification Pop-up” is set

to on. (



SMS/MMS:
• “Incoming SMS/MMS Display” is

set to “Full Screen”. (

• “SMS/MMS Notification Pop-up” is

set to on. (



●

Depending on the type of
Bluetooth

phone being con-

nected, E-Mail function cannot be
used via Bluetooth

Display the message screen.
(



Select a desired account
name.

Select the desired message
from the list.

Check that the message is
displayed.

Receiving a message

Checking received mes-
sages

-------------------------------------------------------------------------------------------------------------------------------------------------------------

492

5-14. Phone operation (Hands-free system for cellular phones)

Select to call the message
sender.

Select to have messages
read out.
To cancel this function, select
“Stop”.
When “Automatic Message
Readout” is set to on, mes-
sages will be automatically
read out. (



Select to display the previous
or next message.

This function can be chosen
the method to reply mes-
sage with “Dictation” or
“Quick Message”.

●

Reading a text message is not

available while driving.

●

Depending on the type of
Bluetooth

phone being con-

nected, this function cannot be

used.

●

Depending on the type of
Bluetooth

phone being con-

nected, it may be necessary to

perform additional steps on the

phone.

●

Messages are displayed in the
appropriate connected Bluetooth

phone’s registered mail address

folder. Select the desired folder to

be displayed.

●

Only received messages on the
connected Bluetooth

phone can

be displayed.

●

The text of the message is not dis-

played while driving.

●

Turn the “POWER VOLUME”

knob, or use the volume control

switch on the steering wheel to

adjust the message read out vol-

ume.

●

“Subject:” field is not shown on

SMS case.

●

E-mail only: Select “Mark Unread”

or “Mark Read” to mark mail

unread or read on the message

screen.

This function is available when

“Update Message Read Status on

Phone” is set to on. (

: If equipped

Display the message screen.
(



Select the desired message
from the list.

Select “Reply”.

Select “Dictation”.

When the “Say Your Mes-
sage” screen is displayed,
speak message that you
want to send.

Select “Send” to send mes-
sage.

“Cancel”: Select to cancel sending

the message.
“Retry”: Select to retry speaking

message that you want to send.



While the message is being
sent, a sending message
screen is displayed.

Check that a confirmation
screen is displayed when the
operation is complete.



If an error message is dis-
played, follow the guidance
on the screen to try again.

Replying to a message
(dictation reply)

-------------------------------------------------------------------------------------------------------------------------------------------------------------

493

5-14. Phone operation (Hands-free system for cellular phones)

Au
dio

15 messages have already
been stored.

Display the message screen.
(

Select the desired message
from the list.

Select “Reply”.

Select “Quick Message”.

Select the desired message.

: Select to edit the message.

(



Select “Send”.

“Cancel”: Select to cancel sending

the message.



While the message is being
sent, a sending message
screen is displayed.

Check that a confirmation
screen is displayed when the
operation is complete.



If an error message is dis-
played, follow the guidance
on the screen to try again.

●

Depending on the type of
Bluetooth

phone, reply function is

not available.

■

Editing quick reply mes-
sages

This operation cannot be per-
formed while driving.

Select

corresponding to

the desired message to edit.

Select “OK” when editing is
completed.

●

To reset the edited quick reply

messages, select “Default”.

Calls can be made to an e-
mail/SMS/MMS message
sender’s phone number.
This operation can be per-
formed while driving.

■

Calling from e-
mail/SMS/MMS message
display

Display the message screen.
(



Select the desired message.

Select

, or press the

switch on the steering wheel.



If there are 2 or more phone
numbers, select the desired
number.

Check that the dialing screen
is displayed.

■

Calling from a number
within a message

Calls can be made to a number
identified in a message’s text
area.
This operation cannot be per-
formed while driving.

Display the message screen.
(



Select the desired message.

Replying to a message
(quick reply)

Calling the message
sender

-------------------------------------------------------------------------------------------------------------------------------------------------------------

494

5-14. Phone operation (Hands-free system for cellular phones)

Select the text area.



Identified phone numbers
contained in the message are
displayed in blue text.

Select the desired number.

Check that the dialing screen
is displayed.

●

A series of numbers may be rec-

ognized as a phone number. Addi-

tionally, some phone numbers

may not be recognized, such as

those for other countries.

■

Calling from the incoming
message screen

For detail, refer to “Receiving a
message”. (

P.491)

-------------------------------------------------------------------------------------------------------------------------------------------------------------

495

5-15. Phone settings

Au
dio

5-15.Phone settings

Press the “MENU” button.

Select “Setup”.

Select “Phone”.

Select the desired item to be
set.

Connecting a Bluetooth

device and editing the
Bluetooth

device informa-

tion (

P.407, 410)

Sound settings

(



Notifications/display set-
tings

(



Contact/call history settings

(



Message settings

(



: This operation cannot be per-

formed while driving.

The call and ringtone volume
can be adjusted. A ringtone can
be selected.

Display the phone settings
screen. (

Select “Sounds”.

Select the desired item to be
set.

Select to set the desired ring-
tone.

Select “-” or “+” to adjust the
ringtone volume.

Select “-” or “+” to adjust the
default volume of the other
party’s voice.

Setup

Displaying the phone set-
tings screen

Phone settings screen

Sounds settings screen

-------------------------------------------------------------------------------------------------------------------------------------------------------------

496

5-15. Phone settings

Select to set the desired
incoming e-mail tone.

Select to set the desired
incoming SMS/MMS tone.

Select “-” or “+” to adjust the
incoming SMS/MMS tone
volume.

Select “-” or “+” to adjust the
incoming e-mail tone volume.

Select “-” or “+” to adjust the
message readout volume.

Select to reset all setup
items.

●

Depending on the type of
Bluetooth

phone, certain func-

tions may not be available.

Display the phone settings
screen. (



Select “Notifications/Display”.

Select the desired item to be
set.

Select to change the incom-
ing call display.

“Full Screen”: When a call is
received, the incoming call screen
is displayed and can be operated
on the screen.
“Drop-down”: A message is dis-
played at the top of the screen.

Select to set the SMS/MMS
notification pop-up on/off.

Select to change the incom-
ing SMS/MMS display.
“Full Screen”: When an
SMS/MMS message is
received, the incoming
SMS/MMS display screen is
displayed and can be oper-
ated on the screen.
“Drop-down”: When an
SMS/MMS message is
received, a message is dis-
played at the top of the

Notifications/display set-
tings screen

-------------------------------------------------------------------------------------------------------------------------------------------------------------

497

5-15. Phone settings

Au
dio

screen.

Select to set the e-mail notifi-
cation pop-up on/off.

Select to change the incom-
ing e-mail display.
“Full Screen”: When an e-
mail is received, the incoming
e-mail display screen is dis-
played and can be operated
on the screen.
“Drop-down”: When an e-
mail is received, a message
is displayed at the top of the
screen.

Select to set display of the
contact/history transfer com-
pletion message on/off.

The phone top screen can be
set to be displayed on the
multi-information display or
system screen.

Select to reset all setup
items.

: If equipped

●

Depending on the type of
Bluetooth

phone, these functions

may not be available.

Contacts can be transferred
from a Bluetooth

phone to this

system. Contacts and favorites
can be added, edited and
deleted. Also, the call history
can be deleted.

Display the phone settings
screen. (

Select “Contacts/Call His-
tory”.

Select the desired item to be
set.

For PBAP compatible
Bluetooth

phones: Select to

change the contact/history
transfer settings. (

Select to update contacts
from the connected device.
(



P.499)

Select to sort contacts by the
first name or last name field.

Select to add contacts to the
favorites list. (



P.501)

Select to delete favorites
from the favorites list.
(



Select to clear the call his-

Contacts/Call history set-
tings screen

-------------------------------------------------------------------------------------------------------------------------------------------------------------

498

5-15. Phone settings

tory.

Select to add new contacts to
the contact list.

(



Select to edit contacts in the
contact list.

(

P.501)

Select to delete contacts
from the contact list.

(

P.501)

Select to set the voice tags.
(

Select to reset all setup
items.

: For PBAP compatible Bluetooth

phones, this function is available
when “Automatic Transfer” is set
to off. (

●

Depending on the type of
Bluetooth

phone, certain func-

tions may not be available.

●

Contact data is managed inde-

pendently for every registered

phone. When one phone is con-

nected, another phone’s regis-

tered data cannot be read.

The automatic contact/history
function is available for PBAP
compatible Bluetooth

phones

only.

Select “Automatic Transfer”.

Select the desired item to be
set.

Select to set automatic con-
tact/history transfer on/off.
When set to on, the phone’s
contact data and history are
automatically transferred.

Select to update contacts
from the connected phone.
(



Select to set the transferred
contact image display on/off.
Only when the vehicle is not
moving, the contact image
can be displayed.

Select to reset all setup
items.

■

Updating contacts from
phone

Select “Update Now”.



Contacts are transferred auto-
matically.

Check that a confirmation
screen is displayed when the
operation is complete.



This operation may be unnec-
essary depending on the type
of Bluetooth

phone.



If another Bluetooth

device

Setting automatic con-
tact/history transfer

-------------------------------------------------------------------------------------------------------------------------------------------------------------

499

5-15. Phone settings

Au
dio

is connected when transfer-
ring contact data, depending
on the phone, the connected
Bluetooth

device may need

to be disconnected.



Depending on the type of
Bluetooth

phone being con-

nected, it may be necessary
to perform additional steps on
the phone.

■

Updating the contacts in a
different way (from the call
history screen)

Display the phone top
screen. (



Select “History” and select a
contact not yet registered in
the contact list.

Select “Update Contact”.

Select the desired contact.

Select a phone type for the
phone number.

: For PBAP compatible Bluetooth

phones, this function is available
when “Automatic Transfer” is set
to off. (

●

When an Android Auto connection

is established, this function will be
unavailable.

: This function is not made avail-

able in some countries or areas.



When the contact is not regis-
tered

Select “Transfer Contacts
from Device”.

Select “From Phone
(Bluetooth)”.

Transfer the contact data to
the system using a
Bluetooth

phone.



This operation may be unnec-
essary depending on the type
of Bluetooth

phone.



To cancel this function, select
“Cancel”.

Check that a confirmation
screen is displayed when the
operation is complete.



When the contact is regis-
tered

Select “Transfer Contacts
from Device”.

Select “From Phone
(Bluetooth)”.

Select “Replace Contacts” or
“Add Contact”.

“Replace Contacts”: Select to trans-

fer the contact from the connected

cellular phone and replace the cur-

rent one.
“Add Contact”: Select to transfer

the desired contact data from the

connected cellular phone to add to

the current one.

Transfer contacts from
device

From phone (OPP compati-
ble Bluetooth

phones only)

-------------------------------------------------------------------------------------------------------------------------------------------------------------

500

5-15. Phone settings

Transfer the contact data to
the system using a
Bluetooth

phone.



This operation may be unnec-
essary depending on the type
of Bluetooth

phone.



To cancel this function, select
“Cancel”.

Check that a confirmation
screen is displayed when the
operation is complete.

Backed-up contact data
(“vCard” formatted) can be
transferred from USB device or
Bluetooth

phone to this sys-

tem.

Connect a USB device.
(

P.434)

Select “Transfer Contacts
from Device”.

Select “From USB”.

Select “USB 1” or “USB 2”
when the multiple USB
devices are connected. If a
USB device is connected,
skip this procedure.

Select “Replace Contacts” or
“Add Contact”. If the contact
is already registered, skip
this procedure.

“Replace Contacts”: Select to trans-

fer the contact from the connected
USB device or Bluetooth

phone

and replace the current one.
“Add Contact”: Select to transfer

the desired contact data from the

connected USB device or
Bluetooth

phone to add to the cur-

rent one.

Select a desired file from
vCard file list.

Check that a confirmation
screen is displayed when the
operation is complete.

●

Depending on the type of
Bluetooth

phone used and num-

ber of files, it may take time to dis-

play vCard file lists and download

contacts.

●

Downloading may not complete

correctly in the following cases:

• If the power switch is turned off

during downloading.

• If the USB device or Bluetooth

phone is removed before down-

loading is complete.

New contact data can be regis-
tered.
Up to 4 numbers per person can
be registered. For PBAP com-
patible Bluetooth

phones, this

function is available when “Auto-
matic Transfer” is set to off.
(

Select “New Contact”.

Enter the name and select
“OK”.

Enter the phone number and
select “OK”.

Select the phone type for the
phone number.

From USB device

Registering a new contact
to the contacts list

-------------------------------------------------------------------------------------------------------------------------------------------------------------

501

5-15. Phone settings

Au
dio

To add another number to
this contact, select “Yes”.

■

Registering a new contact
in a different way (from the
call history screen)

Display the phone top
screen. (



Select “History” and select a
contact not yet registered in
the contact list.

Select “Add to Contacts”.

Follow the steps in “Register-
ing a new contact to the con-
tacts list” from step

(

For PBAP compatible
Bluetooth

phones, this function

is available when “Automatic
Transfer” is set to off. (

Select “Edit Contact”.

Select the desired contact.

Select

next to the name

or desired number.

Enter the name or the phone
number and select “OK”.

For PBAP compatible
Bluetooth

phones, this function

is available when “Automatic
Transfer” is set to off. (

Select “Delete Contacts”.

Select the desired contact
and select “Delete”.

Select “Yes” when the confir-
mation screen appears.

●

Multiple data can be selected and

deleted at the same time.

●

When a Bluetooth

phone is

deleted, the contact data will be

deleted at the same time.

Up to 15 contacts (maximum of
4 numbers per contact) can be
registered in the favorites list.

■

Registering the contacts in
the favorites list

Select “Add Favorite”.

Select the desired contact to
add to the favorites list.



Dimmed contacts are already
stored as a favorite.

Check that a confirmation
screen is displayed when the
operation is complete.



When 15 contacts have
already been registered to the
favorites list

When 15 contacts have
already been registered to
the favorites list, a registered
contact needs to be replaced.
Select “Yes” when the confir-
mation screen appears to
replace a contact.

Select the contact to be
replaced.

Editing the contact data

Deleting the contact data

Favorites list setting

-------------------------------------------------------------------------------------------------------------------------------------------------------------

502

5-15. Phone settings

Check that a confirmation
screen is displayed when the
operation is complete.

■

Registering contacts in the
favorites list in a different
way (from the contact
details screen)

Display the phone top
screen. (



Select “Contacts” and select
the desired contact.

Select “Add Favorite”.

Check that a confirmation
screen is displayed when the
operation is complete.

■

Deleting favorites from the
favorites list

Select “Remove Favorite”.

Select the desired contacts
and select “Remove”.

Select “Yes” when the confir-
mation screen appears.

Check that a confirmation
screen is displayed when the
operation is complete.

■

Deleting favorites from the
favorites list in a different
way (from the contact
details screen)

Display the phone top
screen. (



Select “Favorites” or “Con-
tacts” and then select the
favorite you wish to delete.

Select “Remove Favorite”.

Select “Yes” when the confir-
mation screen appears.

Check that a confirmation
screen is displayed when the
operation is complete.

Calls can be made by saying the
voice tag of a registered contact
in the contact list. (

P.470)

Select “Manage Voice Tags”.

Select the desired item to be
set.

Select to register a new voice
tag. (



Select to edit a voice tag.
(



Select to delete a voice tag.
(



■

Registering a voice tag

Up to 50 voice tags can be reg-
istered.

Select “New”.

Select the desired contact to
register a voice tag for.

Select “REC” and record a
voice tag.



When recording a voice tag,

Setting voice tags

-------------------------------------------------------------------------------------------------------------------------------------------------------------

503

5-15. Phone settings

Au
dio

do so in a quiet area.

“Play”: Select to play the voice tag.

Select “OK” when voice tag
registration is complete.

■

Editing a voice tag

Select “Edit”.

Select the desired contact to
edit.

Follow the steps in “Register-
ing a voice tag” from step

(

■

Deleting the voice tag

Select “Delete”.

Select the desired contact
and select “Delete”.

Select “Yes” when the confir-
mation screen appears.

●

Multiple data can be selected and

deleted at the same time.

●

Voice tags are deleted when the

set language of the system is

changed. (



P.426)

Display the phone settings
screen. (



Select “Messaging”.

Select the desired item to be
set.

Select to set automatic mes-
sage transfer on/off.

Select to set automatic mes-
sage readout on/off.

Select to set updating mes-
sage read status on phone
on/off.

Select to set display of mes-
saging account names on the
message screen on/off.
When set to on, messaging
account names used on the
cellular phone will be dis-
played.

Select to set adding the vehi-
cle signature to outgoing
messages on/off.
The vehicle signature can be
edited. (



Select to reset all setup
items.

●

Depending on the phone, these

functions may not be available.

Select “Vehicle Signature”.

Message settings screen

Vehicle signature settings

-------------------------------------------------------------------------------------------------------------------------------------------------------------

504

5-15. Phone settings

Select the desired item to be
set.

Select to set adding the vehi-
cle signature to outgoing
messages on/off.

Select to edit the vehicle sig-
nature. (

P.504)

Select to reset all setup
items.

■

Editing vehicle signature

Select “Edit Vehicle Signa-
ture”.

Enter desired signature with
using keyboard.

Select “OK”.

Select “OK” on the confirma-
tion screen, or select “Edit
Again” when it needs to
amend.

-------------------------------------------------------------------------------------------------------------------------------------------------------------

505

5-16. What to do if... (Bluetooth

)

Au
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5-16.What to do if... (Bluetooth®)

■

When using the hands-free
system with a Bluetooth

device

The hands-free system or
Bluetooth

device does not

work.

■

When registering/connect-
ing a cellular phone

A cellular phone cannot be reg-
istered.

Troubleshooting

If there is a problem with the
hands-free system or a
Bluetooth

device, first

check the table below.

Troubleshooting

Likely cause

Solution

The connected
device may not
be a compatible
Bluetooth

cellu-

lar phone.

For a list of spe-
cific devices
which operation
has been con-
firmed on this
system, check
with your Toyota
dealer or the fol-
lowing website:
http://www.
toyota.com/
audio-
multimedia in the
United States,
http://www.
toyota.ca/
connected
in Canada, and
http://www.
toyotapr.com/
audio-
multimedia in
Puerto Rico

The Bluetooth

version of the
connected cellu-
lar phone may
be older than the
specified ver-
sion.

Use a cellular
phone with
Bluetooth

ver-

sion 2.0 or
higher (recom-
mended: Ver.
4.2 or higher).
(



P.405)

-------------------------------------------------------------------------------------------------------------------------------------------------------------

506

5-16. What to do if... (Bluetooth

)

A Bluetooth

connection can-

not be made.

■

When making/receiving a
call

A call cannot be made/received.

■

When using the phonebook

Phonebook data cannot be
transferred manually/automati-
cally.

Likely cause

Solution

An incorrect
passcode was
entered on the
cellular phone.

Enter the correct
passcode on the
cellular phone.

The registration
operation has
not been com-
pleted on the cel-
lular phone side.

Complete the
registration oper-
ation on the cel-
lular phone
(approve regis-
tration on the
phone).

Old registration
information
remains on
either this sys-
tem or the cellu-
lar phone.

Delete the exist-
ing registration
information from
both this system
and the cellular
phone, then reg-
ister the cellular
phone you wish
to connect to this
system.
(



P.409)

Likely cause

Solution

Another
Bluetooth

device is already
connected.

Manually con-
nect the cellular
phone you wish
to use to this
system.
(



P.407)

Bluetooth

func-

tion is not
enabled on the
cellular phone.

Enable the
Bluetooth

func-

tion on the cellu-
lar phone.

Automatic
Bluetooth

con-

nection on this
system is set to
off.

Set automatic
Bluetooth

con-

nection on this
system to on
when the power
switch is in ACC
or ON. (



Preferred device
settings function
on this system is
set to on.

Set preferred
device settings
function on this
system to off.
(



Set the desired
cellular phone to
the highest auto-
matic connec-
tion priority.
(



Likely cause

Solution

Your vehicle is in
a

area.

Move to where

no longer

appears on the
display.

Likely cause

Solution

-------------------------------------------------------------------------------------------------------------------------------------------------------------

507

5-16. What to do if... (Bluetooth

)

Au
dio

Phonebook data cannot be
edited.

■

When using the Bluetooth

message function

Messages cannot be viewed.

New message notifications are
not displayed.

Likely cause

Solution

The profile ver-
sion of the con-
nected cellular
phone may not
be compatible
with transferring
phonebook data.

Automatic con-
tact transfer
function on this
system is set to
off.

Set automatic
contact transfer
function on this
system to on.
(



Passcode has
not been entered
on the cellular
phone.

Enter the pass-
code on the cel-
lular phone if
requested
(default pass-
code: 1234).

Transfer opera-
tion on the cellu-
lar phone has
not completed.

Complete trans-
fer operation on
the cellular
phone (approve
transfer opera-
tion on the
phone).

Likely cause

Solution

Automatic con-
tact transfer
function on this
system is set to
on.

Set automatic
contact transfer
function on this
system to off.
(



Likely cause

Solution

Message trans-
fer is not enabled
on the cellular
phone.

Enable mes-
sage transfer on
the cellular
phone (approve
message trans-
fer on the
phone).

Automatic trans-
fer function on
this system is set
to off.

Set automatic
transfer function
on this system to
on. (



Likely cause

Solution

Notification of
SMS/MMS/E-
mail reception on
this system is set
to off.

Set notification
of SMS/MMS/E-
mail reception on
this system to
on. (



Automatic mes-
sage transfer
function is not
enabled on the
cellular phone.

Enable auto-
matic transfer
function on the
cellular phone.

-------------------------------------------------------------------------------------------------------------------------------------------------------------

508

5-16. What to do if... (Bluetooth

)

■

In other situations

The Bluetooth

connection sta-

tus is displayed at the top of the
screen each time the power
switch is in ACC or ON.

Even though all conceivable
measures have been taken, the
symptom status does not
change.

●

For details, refer to the owner’s

manual that came with the cellular

phone.

Likely cause

Solution

Connection con-
firmation display
on this system is
set to on.

To turn off the
display, set con-
nection confir-
mation display
on this system to
off. (

Likely cause

Solution

The cellular
phone is not
close enough to
this system.

Bring the cellu-
lar phone closer
to this system.

Radio interfer-
ence has
occurred.

Turn off Wi-Fi

devices or other
devices that may
emit radio
waves.

The cellular
phone is the
most likely cause
of the symptom.

Turn the cellular
phone off,
remove and rein-
stall the battery
pack, and then
restart the cellu-
lar phone.

Enable the cellu-
lar phone’s
Bluetooth

con-

nection.

Disable the
Wi-Fi

connec-

tion of the cellu-
lar phone.

Stop the cellular
phone’s security
software and
close all applica-
tions.

Before using an
application
installed on the
cellular phone,
carefully check
its source and
how its operation
might affect this
system.

Likely cause

Solution

-------------------------------------------------------------------------------------------------------------------------------------------------------------

509

5-17. Connected Services overview

Au
dio

5-17.Connected Services overview

: This function is not made avail-

able in some countries or areas.



The functions included are
classified into the following
four types.

• Type A: Function achieved by

using a smartphone or an embed-
ded cellular device in the vehicle
(DCM: Data Communication
Module) and the system

• Type B: Function achieved by

using DCM and the system

• Type C: Function achieved by

using DCM

• Type D: Function achieved by

using DCM and a smartphone

●

Connected Services functionality

is dependent upon network recep-

tion level and signal strength.

●

Each function is available in the

following areas:

• Toyota Apps is available in the

contiguous United States, Wash-

ington D.C. and Alaska.

• Wi-Fi

Hotspot is available in the

contiguous United States, Wash-

ington D.C. and Alaska.

• Safety Connect is available in the

contiguous United States, Wash-

ington D.C. and Alaska.

• Remote Connect is available in

the contiguous United States,

Washington D.C. and Alaska.

• Service Connect is available in the

contiguous United States, Wash-

ington D.C. and Alaska.

Connected Services

Connected Services
includes Toyota Apps, Ser-
vice Connect, Wi-Fi

Hotspot, Safety Connect
and Remote Connect.

Functional overview

Function

Type

Toyota Apps

Type A

Wi-Fi

Hotspot

Type B

Safety Connect

Type C

Remote Connect, Ser-
vice Connect

Type D

-------------------------------------------------------------------------------------------------------------------------------------------------------------

510

5-17. Connected Services overview

Content provider
Provides contents to the application server.

Application server

Type A: Function achieved by using a smart-

phone or DCM

Of the functions included with Connected Services, the
Toyota Apps rely on the use of a smartphone or DCM.



Using a smartphone

• Toyota audio multimedia system enables applicable apps

installed on a smartphone to be displayed on and operated from
the screen via a Bluetooth



Via DCM

• Toyota audio multimedia system enables applicable apps

installed on the system to be displayed on and operated from the
screen.

A few settings must be performed before Toyota Apps can be
used. (

P.512)

By using a smartphone or DCM

-------------------------------------------------------------------------------------------------------------------------------------------------------------

511

5-17. Connected Services overview

Au
dio

Provides applications to the system or a smartphone.

Smartphone

Using the Toyota mobile application, communication is relayed
between the system, application server and content provider.

Applications
Display usable content from the content providers on the screen
using the data connection of the connected smartphone or DCM.

System
Content received, via a smartphone or DCM, from content pro-
vider servers is displayed on the screen. The system is equipped
with an application player to run applications.

Via DCM

: For known compatible phones, refer to http://www.toyota.com/

connected-services in the United States.

The required operations to acti-
vate applications and connect a
smartphone to the system, and
the registration steps for the
Connected Services are
explained in this section.

■

Subscription



Services requiring a separate
contract can also be used.

: For details, refer to

http://www.toyota.com/
connected-services
or call 1-800-331-4331 in the
United States.

■

Availability of function



Toyota Apps is available in
the contiguous United States,
Washington D.C. and Alaska.

●

Data usage fees may apply while

using Toyota Apps. Confirm data

usage fees before using this func-

tion.

●

For details regarding operation of

the Toyota Apps, refer to

http://www.toyota.com/

connected-services

in the United States.

●

These functions are not made

available in some countries or

areas. Availability of functions of

the Toyota Apps is dependent on

network reception level.

■

Initializing personal data

The personal data used in appli-
cations can be reset. (

P.429)



The following personal data
can be deleted and returned
to their default settings:

• Downloaded contents
• Radio stations that were listened

●

Once initialized, the data and set-

tings will be erased. Pay much

attention when initializing the

Before using the function

-------------------------------------------------------------------------------------------------------------------------------------------------------------

512

5-17. Connected Services overview

data.

■

Settings required to use
Toyota mobile application

Perform the settings in the fol-
lowing order.

Download the Toyota mobile
application to your smart-
phone.

Open the Toyota mobile
application on your smart
phone and follow instruc-
tions. Bluetooth

Pairing is

required.

In order to use Toyota mobile appli-

cation, the following must first be

performed:



phone

with the hands-free system.
(



●

Applications can only be used

when the Toyota mobile applica-

tion has been downloaded to your

smartphone, and the application is

running.

●

Toyota mobile application opera-

tional procedures can also be con-

firmed by visiting

http://www.toyota.com/

connected-services

in the United States.

●

If a Toyota mobile application is

used while iPod audio/video is

being played back, system opera-

tion may become unstable.

: Vehicles equipped with DCM

■

Subscription



After you have signed the
Telematics Subscription Ser-
vice Agreement and are
enrolled, you can begin
receiving services. A variety
of subscription terms are
available. Contact your

Preparation before using
Toyota mobile application

Type B: Function

achieved by using

DCM and the system

The functionality of Wi-Fi

Hotspot is made possible
through the shared work of
the DCM and the system.
These are subscription-
based telematics services
that use Global Positioning
System (GPS) data and
embedded cellular technol-
ogy to provide safety and
security as well as conve-
nience features.
These services are available
by subscription on select,
telematics hardware-
equipped vehicles and sup-
ported by the Toyota
response center, which
operates 24 hours a day, 7
days a week.

For details about Wi-Fi

Hotspot:

P.414

Before using the function

-------------------------------------------------------------------------------------------------------------------------------------------------------------

513

5-17. Connected Services overview

Au
dio

Toyota dealer, or call 1-800-
331-4331 in the United
States, for further subscription
details. (



P.511)

■

Availability of functions



Wi-Fi

Hotspot is available in

the contiguous United States,
Washington D.C. and Alaska.

: Vehicles equipped with DCM

●

Free/Open Source Software Infor-

mation

This product contains Free/Open

Source Software (FOSS).

The license information and/or the

source code of such FOSS can be

found at the following URL.

http://opensource.lge.com

●

Exposure to radio frequency sig-

nals:

The Toyota audio multimedia sys-

tem installed in your vehicle

includes a low power radio trans-

mitter and receiver. The system

receives and also sends out radio

frequency (RF) signals.

●

In August 1996, the Federal Com-

munications Commission (FCC)

adopted RF exposure guidelines

with safety levels for mobile wire-

less phones. Those guidelines are

consistent with the safety stan-

dards previously set by both U.S.

and international standards bod-

ies.

• ANSI (American National Stan-

dards Institute) C95.1 [1992]

• NCRP (National Council on Radi-

ation Protection and Measure-

ment) Report 86 [1986]

• ICNIRP (International Commis-

sion on Non-Ionizing Radiation

Protection) [1996]

●

These standards are based on

comprehensive and periodic eval-

uations of the relevant scientific lit-

erature. Over 120 scientists,

engineers, and physicians from

Type C: Function

achieved by using

DCM

The functionality of Safety
Connect is made possible
by the use of a DCM.
For details, (



P.67)

-------------------------------------------------------------------------------------------------------------------------------------------------------------

514

5-17. Connected Services overview

universities, government health

agencies, and industry reviewed

the available body of research to

develop the ANSI Standard

(C95.1).

●

The design of Toyota audio multi-

media system complies with the

FCC guidelines in addition to

those standards.

●

Contact with the Toyota response

center is dependent upon the

telematics device being in opera-

tive condition, cellular connection

availability and GPS satellite sig-

nal reception, which can limit the

ability to reach the Toyota

response center or receive sup-

port. Enrollment and Telematics

Subscription Service Agreement

required. A variety of subscription

terms are available; charges vary

by subscription term selected.

●

The Toyota response center

offers support in multiple lan-

guages.

●

Select Safety Connect-sub-

scribed vehicles are capable of

communicating vehicle informa-

tion. Please see the terms and

conditions for additional details.

Owners who do not wish to have

their vehicle transmit this informa-

tion can opt out at the time of

enrollment or by calling 1-800-

331-4331 in the United States,

and following the prompts for

Safety Connect.

●

For further details about the ser-

vice, contact your Toyota dealer.

●

Toyota audio multimedia are not

subject to section 255 of the Tele-

communications Act and the sys-

tem is not TTY compatible.

-------------------------------------------------------------------------------------------------------------------------------------------------------------

516

5-17. Connected Services overview

: Vehicles equipped with remote

connect only

Remote Connect is a service
that lets you view and remotely
control certain aspects of your
vehicle.

■

Subscription



After you sign the Telematics
Subscription Service Agree-
ment (see the Safety Connect
section



P.67), download the

Toyota App from your smart-
phone app store, and register
within the app (or enroll and
complete registration at the
dealer), you can begin using
these services.



A variety of subscription terms
are available. Contact your
Toyota dealer, or call 1-800-
331-4331 for further subscrip-

tion details.

■

Availability of function



Remote Connect is available
in the contiguous United
States, Washington D.C. and
Alaska.

●

Availability of functions of the

Remote Connect is dependent on

network reception level.

●

Remote Connect should only be

used by authorized users.

●

Laws in some communities may

require that the vehicle be within

view of the user when operating

Remote Connect.

In some states, use of Remote

Connect may violate state or local

laws. Before using Remote Con-

nect, check your state and local

laws.

●

Any malfunction of the vehicle

should be repaired by your Toyota

dealer.

●

Remote Connect is designed to

work at temperatures above

approximately -22 °F (-30 °C).

This specification is related to the

Remote Connect operation, but is

dependent on the vehicle’s oper-

ating temperature range which

may be different.

●

Content is subject to change with-

out notice.

●

Additional information can be

found at http://www.toyota.com/

connected-services in the United

States.

Type D: Function

achieved by using

DCM and a smart-

phone

The functionality of Remote
Connect and Service Con-
nect are made possible by
the use of a DCM and a
smartphone.
For details about these ser-
vices, refer to
http://www.toyota.com/
connected-services.

Remote Connect

WARNING

●

Operating Remote Connect

incorrectly may lead to unfore-

seen accidents or malfunctions.

Check the vehicle condition and

assume full responsibility before

using.

-------------------------------------------------------------------------------------------------------------------------------------------------------------

517

5-17. Connected Services overview

Au
dio

Service Connect uses DCM to
collect and transmit vehicle data
that allows Toyota to provide:



Vehicle Health Report (VHR)
(Safety Recalls, Service Cam-
paigns, Current Vehicle
Alerts, Required Mainte-
nance, and Vehicle Condition
Status)



Maintenance Notifications



Vehicle Alert Notifications

■

Availability of function



Service Connect is available
in the contiguous United
States, Washington D.C. and
Alaska.

●

Availability of functions of the Ser-

vice Connect is dependent on net-

work reception level.

Service Connect

-------------------------------------------------------------------------------------------------------------------------------------------------------------

518

5-18. Connected Services operation

5-18.Connected Services operation



From the “MENU” button

Press the “MENU” button.

Select “Apps”.

Follow the steps in “From the
“APPS” button” from step

(



From the “APPS” button

Press the “APPS” button.



If a specific application screen
is displayed, press the
“APPS” button again.

Select the desired application
screen button.

: Select to activate an applica-

tion.
“Update”: Select to update the

applications. (



: Displays the number of new

notifications for the application

When the Toyota Apps is acti-
vated, an application may need
to be updated. To update an
application, it is necessary to
download update data and
install it.

■

Downloading update

If an update is available,
“Update” can be selected.

Select “Update” on the appli-
cation screen. (



Check that downloading
starts.

Toyota Apps

Toyota Apps is a function
that enables certain apps
installed on a smartphone
or the system to be dis-
played on and operated
from the system screen.
Before the Toyota Apps can
be used, some setup needs
to be performed. (

P.512)

For details about the func-
tions and services provided
by each application, refer to
http://www.toyota.com/
connected-services
in the United States.

Using Toyota Apps

Updating an application

-------------------------------------------------------------------------------------------------------------------------------------------------------------

519

5-18. Connected Services operation

Au
dio

“Download in Background”: Select

to operate other functions while

downloading.
“Cancel”: Select to cancel updating.

Check that downloading is
complete.

“Later”: Select to install later. When

this screen button is selected, the

screen will return to the last dis-

played screen. To install the update

data: (

P.519)

“See Detail”: Select to display

detailed information on the update

data.
“Install”: Select to install the update

data. Follow the steps in “Installing

the update data” from step

(



P.519)

■

Installing the update data

After the downloading is com-
plete, “Update” will be changed
to “Install”.

Select “Install” on the appli-
cation screen. (

Select “Continue”.

“Later”: Select to postpone the

installation of the update data and

go back to the previous screen.

Check that installing is
started.

“Install in Background”: Select to

operate other functions while

installing.

Select “OK” after the install-
ing is complete.

●

The Toyota Apps cannot be oper-

ated while installing.

When problems occur with start-

ing the application player, a
message will appear on the
screen. Referring to the table
below, identify the problem and
take the suggested corrective
action.



“When it is safe and legal to
do so, please ensure your
Toyota mobile application is
running and logged in on your
phone.”

The Toyota mobile application can-
not be connected to Bluetooth

SPP.
Refer to http://www.toyota.com/
connected-services
in the United States, to confirm if
the phone is Bluetooth

SPP com-

patible or not, and then activate the
Toyota mobile application.



“Installation failed, please try
again”

Installation can be attempted again
by changing to the application
screen and pressing the “Install”
switch.



“Application download error.
Please try again later.”

Downloading can be attempted
again by checking the communica-
tion status, changing to the applica-
tion screen and pressing the
“Download” switch again.



“Download error, some
Toyota mobile application
functions may not work as
expected. Please reinitiate
the download process.”

The Toyota mobile application can-

If a message appears on
the screen

-------------------------------------------------------------------------------------------------------------------------------------------------------------

520

5-18. Connected Services operation

not be connected to Bluetooth

SPP.
Refer to http://www.toyota.com/
connected-services
in the United States, to confirm if
the phone is Bluetooth

SPP com-

patible or not, and then activate the
Toyota mobile application.
Please ensure your Toyota mobile
application is running and logged in
on your phone while vehicle is not
moving.



“To use the services, Toyota
mobile application needs to
be running on your phone.
For more information, please
visit toyota.com or call 1-800-
331-4331 in the United
States.”

The Toyota mobile application can-
not be connected to Bluetooth

SPP.
Refer to http://www.toyota.com/
connected-services
in the United States, to confirm if
the phone is Bluetooth

SPP com-

patible or not, and then activate the
Toyota mobile application.



“Communication unsuccess-
ful. Please try again.”

Communication was disconnected.
After a few moments, retry the
operation.

A keyword can be entered to an
application by the software key-
board or voice recognition func-

tion. For details about the
functions and services provided
by each application, refer to
http://www.toyota.com/
connected-services
in the United States.



The keyboard layout can be
changed. (



P.426)

Display the application
screen. (

Select the desired application
screen button.

Select the character entering
space.

Enter a search term, and
then select “OK”.

Entering characters will be
reflected on the character
entering space.



For details on operating the
keyboard:



P.397

Display the application
screen. (

Select the desired application
screen button.

Press the talk switch.
(



P.470)

Say the desired keyword.



Completion of the keyword

Entering keyword opera-
tion

Entering a keyword using
the software keyboard

Entering a keyword using
the voice recognition func-
tion

-------------------------------------------------------------------------------------------------------------------------------------------------------------

522

5-19. Setup

5-19.Setup

Press the “MENU” button.

Select “Setup”.

Select “Apps”.

Select the desired items to
be set.

Select to set the pop up
reminder for smartphone
data usage. (



P.522)

Select to detect iPhone app
automatically on/off.

Select to turn on/off the
enhanced USB connection
mode.

• When an iPhone is connected

while this setting is “On”, commu-
nication with any devices con-
nected to the other USB port is
not possible. Also, depending on
the device, charging may not be
possible.

Select to reset all setup items
to default setting

The data usage notification pop-
up, which indicates that the sys-
tem will use an internet connec-
tion, can be enabled/disabled.

Display the Toyota Apps set-
tings screen. (



P.522)

Select “Data Usage Mes-
sage”.

Change the setting as
desired.

Toyota Apps settings

Toyota Apps settings can
be changed.

Displaying the Toyota
Apps settings screen

Toyota Apps settings
screen

Data usage notification
pop-up settings

-------------------------------------------------------------------------------------------------------------------------------------------------------------

523

teri
or f
eatures

Interior features

6-1. Using the air conditioning

system and defogger

Automatic air conditioning

system.......................

524

Heated steering wheel/seat

heaters/seat ventilators

..................................

531

6-2. Using the interior lights

Interior lights list ..........

534

6-3. Using the storage features

List of storage features

537

Luggage compartment fea-

tures ..........................

541

6-4. Using the other interior

features

Other interior features .

546

Garage door opener....

557

-------------------------------------------------------------------------------------------------------------------------------------------------------------

524

6-1. Using the air conditioning system and defogger

6-1.Using the air conditioning system and defogger

Automatic mode switch

Left-hand side temperature control knob

Right-hand side temperature control knob

“SYNC” switch

“OFF” switch

Windshield defogger switch

Rear window defogger and outside rear view mirror defoggers
switch

Eco air conditioning mode switch

Fan speed decrease switch

Fan speed increase switch

Airflow mode control switch

Outside/recirculated air mode switch

S-FLOW mode switch

“A/C” switch

■

Adjusting the temperature
setting

Turn driver’s side temperature

control dial clockwise to
increases the temperature and
turn the dial counterclockwise to

Automatic air conditioning system

Air outlets and fan speed are automatically adjusted accord-
ing to the temperature setting.

Air conditioning controls

-------------------------------------------------------------------------------------------------------------------------------------------------------------

525

6-1. Using the air conditioning system and defogger

teri
or f
eatures

decreases the temperature.

The air conditioning system
switches between individual and
simultaneous modes each time the
“SYNC” switch is pressed.
Simultaneous mode (the indicator
on the “SYNC” switch is on):
The driver’s side temperature con-
trol dial can be used to adjust the
temperature for the driver’s and
passenger’s side. At this time,
operate the passenger’s side tem-
perature control dial to enter indi-
vidual mode.
Individual mode (the indicator on
the “SYNC” switch is off):
The temperature for the driver’s
and passenger’s side can be
adjusted separately.

■

Setting the fan speed

Press the fan speed increase
switch to increase the fan speed
and the fan speed decrease
switch to decrease the fan
speed.

Pressing the “OFF” switch turns off
the fan.

■

Change the airflow mode

Press the airflow mode control
switch.

The airflow mode changes as fol-
lows each time the switch is
pressed.

Upper body

Upper body and feet

Feet

Feet and the windshield
defogger operates

■

Switching between outside
air and recirculated air
modes

Press the outside/recirculated
air mode switch.

The mode switches between out-
side air mode and recirculated air
mode each time the switch is oper-
ated.
When recirculated air mode is
selected, the indicator illuminates
on the outside/recirculated air
mode switch.

■

Set cooling and dehumidifi-
cation function

Press the “A/C” switch.

When the function is on, the indica-
tor illuminates on the “A/C” switch.

■

Eco air conditioning mode

The air conditioning is controlled
with low fuel consumption priori-

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526

6-1. Using the air conditioning system and defogger

tized such as reducing fan
speed, etc.
Press the eco air conditioning
mode switch.

When the eco air conditioning
mode is on, the indicator illumi-
nates on the eco air conditioning
mode switch.

■

Defogging the windshield

Defoggers are used to defog the
windshield and front side win-
dows.
Press the windshield defogger
switch.

Set the outside/recirculated air
mode switch to outside air mode if
the recirculated air mode is used. (It
may switch automatically.)
To defog the windshield and the
side windows quickly, turn the air
flow and temperature up.
To return to the previous mode,
press the windshield defogger
switch again when the windshield is
defogged.
When the windshield defogger
switch is on, the indicator illumi-
nates on the windshield defogger
switch.

■

Defogging the rear window
and outside rear view mir-
rors (if equipped)

Defoggers are used to defog the
rear window and to remove rain-
drops, dew and frost from the
outside rear view mirrors (if
equipped).
Press the rear window defogger
and outside rear view mirror

defoggers switch.

The defoggers will automatically
turn off after 15 minutes.
When the rear window defogger
and outside rear view mirror defog-
gers switch is on, the indicator illu-
minates on the rear window
defogger and outside rear view mir-
ror defoggers switch.

■

Fogging up of the windows

●

The windows will easily fog up

when the humidity in the vehicle is

high. Turning “A/C” switch on will

dehumidify the air from the outlets

and defog the windshield effec-

tively.

●

If you turn “A/C” switch off, the

windows may fog up more easily.

●

The windows may fog up if the

recirculated air mode is used.

■

When driving on dusty roads

Close all windows. If dust thrown up

by the vehicle is still drawn into the

vehicle after closing the windows, it

is recommended that the air intake

mode be set to outside air mode

and the fan speed to any setting

except off.

■

Outside/recirculated air mode

●

Setting to the recirculated air

mode temporarily is recom-

mended in preventing dirty air

from entering the vehicle interior

and helping to cool the vehicle

when the outside air temperature

is high.

●

Outside/recirculated air mode may

automatically switch depending on

the temperature setting or the

inside temperature.

■

When the outside temperature

exceeds 75°F (24°C) and the air

conditioning system is on

●

In order to reduce the air condi-

tioning power consumption, the air

conditioning system may switch to

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527

6-1. Using the air conditioning system and defogger

teri
or f
eatures

recirculated air mode automati-

cally. This may also reduce fuel

consumption.

●

Recirculated air mode is selected

as a default mode when the power

switch is turned to ON.

●

It is possible to switch to outside

air mode at any time by pressing

the outside/recirculated air mode

switch.

■

Operation of the air condition-

ing system in Eco drive mode

●

In Eco drive mode, the air condi-

tioning system is controlled as fol-

lows to prioritize fuel efficiency:

• Engine speed and compressor

operation controlled to restrict

heating/cooling capacity

• Fan speed restricted when auto-

matic mode is selected

●

To improve air conditioning perfor-

mance, perform the following

operations:

• Adjust the fan speed

• Turn off Eco drive mode (

P.366)

• Turn off Eco air conditioning mode

●

When the driving mode is set to

Eco driving mode, the Eco air con-

ditioning mode will be turned on

automatically. Even in this case,

the Eco air conditioning mode can

be turned off by pressing the Eco

air conditioning mode switch.

■

When the outside temperature

falls to nearly 32°F (0°C)

The dehumidification function may

not operate even when “A/C” switch

is pressed.

■

Ventilation and air conditioning

odors

●

To let fresh air in, set the air condi-

tioning system to the outside air

mode.

●

During use, various odors from

inside and outside the vehicle may

enter into and accumulate in the

air conditioning system. This may

then cause odor to be emitted

from the vents.

●

To reduce potential odors from

occurring:

• It is recommended that the air

conditioning system be set to out-

side air mode prior to turning the

vehicle off.

• The start timing of the blower may

be delayed for a short period of

time immediately after the air con-

ditioning system is started in auto-

matic mode.

●

When parking, the system auto-

matically switches to outside air

mode to encourage better air cir-

culation throughout the vehicle,

helping to reduce odors that occur

when starting the vehicle.

■

Air conditioning filter