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Toyota Matrix (2014 year). Instruction - part 27

422

5-2. Steps to take in an emergency

MATRIX_U

If the engine will not start

If the engine still does not start after following the correct starting
procedure (

→P. 118) or releasing the steering lock (→P. 120), confirm

the following points.

■

The engine will not start even when the starter motor oper-
ates normally.
One of the following may be the cause of the problem.

● There may not be sufficient fuel in the vehicle’s tank.

Refuel the vehicle.

● The engine may be flooded.

Try to restart the engine once more following correct starting
procedures. (

→P. 118)

● There may be a malfunction in the engine immobilizer system.

(

→P. 68)

■

The starter motor turns over slowly, the interior lights and
headlights are dim, or the horn does not sound or sounds at
a low volume.
One of the following may be the cause of the problem.

● The battery may be discharged. (→P. 425)
● The battery terminal connections may be loose or corroded.

■

The starter motor does not turn over, the interior lights and
headlights do not turn on, or the horn does not sound.
One of the following may be the cause of the problem.

● One or both of the battery terminals may be disconnected.
● The battery may be discharged. (→P. 425)

Contact your Toyota dealer if the problem cannot be repaired, or if
repair procedures are unknown.

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423

5-2. Steps to take in an emergency

MATRIX_U

If the shift lever cannot be shifted from P (automatic transmission)

If the shift lever cannot be shifted with your foot on the brake, there
may be a problem with the shift lock system (a system to prevent
accidental operation of the shift lever). Have the vehicle inspected by
your Toyota dealer.
The following steps may be used as an emergency measure to
ensure that the shift lever can be shifted.

Set the parking brake.
Turn the engine switch to the “ACC” position.
Depress the brake pedal.

Pry the cover up with a flat-
head screwdriver or equiva-
lent.

Press the shift lock override
button.

The shift lever can be shifted
while the button is pressed.

STEP

424

5-2. Steps to take in an emergency

MATRIX_U

If you lose your keys

New genuine keys can be made by your Toyota dealer. Bring a mas-
ter key and the key number stamped on the key number plate.

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425

5-2. Steps to take in an emergency

MATRIX_U

If the battery is discharged

The following procedures may be used to start the engine if the vehi-
cle's battery is discharged.
You can call your Toyota dealer or qualified repair shop.

If you have a set of jumper (or booster) cables and a second vehi-
cle with a 12-volt battery, you can jump start your Toyota following
the steps below.

1.8 L 4-cylinder (2ZR-FE) engine

Remove the engine cover.

Raise the rear of the engine

cover to remove the two rear

clips, and then raise the front

of the engine cover to remove

the two front clips.

Connecting the jumper cables

Positive (+) battery terminal on your vehicle
Positive (+) battery terminal on the second vehicle
Negative (-) battery terminal on the second vehicle

STEP

426

5-2. Steps to take in an emergency

MATRIX_U

Connect the jumper cable to ground on your vehicle as shown in
the illustration.

Start the engine of the second vehicle. Increase the engine
speed slightly and maintain at that level for approximately 5
minutes to recharge the battery of your vehicle.
Maintain the engine speed of the second vehicle, and turn
the engine switch to the “ON” position then start the vehi-
cle's engine.
Once the vehicle’s engine has started, remove the jumper
cables in the exact reverse order in which they were con-
nected.

Once the engine starts, have the vehicle checked at your Toyota
dealer as soon as possible.

STEP

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427

5-2. Steps to take in an emergency

MATRIX_U

2.4 L 4-cylinder (2AZ-FE) engine

Connecting the jumper cables

Positive (+) battery terminal on your vehicle
Positive (+) battery terminal on the second vehicle
Negative (-) battery terminal on the second vehicle
Connect the jumper cable to ground on your vehicle as shown in
the illustration.

Once the engine starts, have the vehicle checked at your Toyota
dealer as soon as possible.

STEP

428

5-2. Steps to take in an emergency

MATRIX_U

■

Avoiding a discharged battery

●

Turn off the headlights and the audio system while the engine is turned
off.

●

Turn off any unnecessary electrical components when the vehicle is run-
ning at a low speed for an extended period, such as in heavy traffic, etc.

■

Charging the battery

The electricity stored in the battery will discharge gradually even when the
vehicle is not in use, due to natural discharge and the draining effects of cer-
tain electrical appliances. If the vehicle is left for a long time, the battery may
discharge, and the engine may be unable to start. (The battery recharges
automatically during driving.)

CAUTION

■

Avoiding battery fires or explosions

Observe the following precautions to prevent accidentally igniting the flam-
mable gas that may be emitted from the battery.

●

Make sure the jumper cable is connected to the correct terminal and that it
is not unintentionally in contact with any part other than the intended termi-
nal.

●

Do not allow the jumper cables to come into contact with the “+” and “-” ter-
minals.

●

Do not smoke, use matches, cigarette lighters or allow open flame near
the battery.

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429

5-2. Steps to take in an emergency

MATRIX_U

CAUTION

■

Battery precautions

The battery contains poisonous and corrosive acidic electrolyte, while
related parts contain lead and lead compounds. Observe the following pre-
cautions when handling the battery.

●

When working with the battery, always wear safety glasses and take care
not to allow any battery fluids (acid) to come into contact with skin, clothing
or the vehicle body.

●

Do not lean over the battery.

●

In the event that battery fluid comes into contact with the skin or eyes,
immediately wash the affected area with water and seek medical attention.
Place a wet sponge or cloth over the affected area until medical attention
can be received.

●

Always wash your hands after handling the battery support, terminals, and
other battery-related parts.

●

Do not allow children near the battery.

NOTICE

■

To prevent damage to the vehicle

Do not pull- or push-start the vehicle, because the catalytic converter may
overheat and become a fire hazard.

■

When handling jumper cables

Be careful that the jumper cables do not become tangled in the cooling fans
or any of the belts when connecting or disconnecting them.

■

When attaching the engine cover (1.8 L 4-cylinder [2ZR-FE] engine)

Ensure that the rubber grommets remain attached to the engine cover. If the
grommet is attached to the bolts, transfer grommets to the engine cover.

430

5-2. Steps to take in an emergency

MATRIX_U

If your vehicle overheats

Correction procedures

Stop the vehicle in a safe place and turn off the air condition-
ing system, and then stop the engine.
If you see steam:

Carefully lift the hood after the steam subsides.

If you do not see steam:

Carefully lift the hood.

After the engine has cooled
down sufficiently, inspect the
hoses and radiator core (radia-
tor) for any leaks.

Radiator
Cooling fan

If a large amount of coolant leaks,

immediately contact your Toyota

dealer.

The coolant level is satisfactory if
it is between the “FULL” and
“LOW” lines on the reservoir.

Reservoir
“FULL”
“LOW”
Radiator cap

The following may indicate that your vehicle is overheating.

● The needle of the engine coolant temperature gauge (→P. 132)

enters the red zone or a loss of engine power is experienced.
(For example, the vehicle speed does not increase.)

● Steam comes out from under the hood

STEP

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5-2. Steps to take in an emergency

MATRIX_U

Add coolant if necessary.

Water can be used in an emer-

gency if coolant is unavailable.

Start the engine and turn the air conditioning system on to
check that the radiator cooling fan operates and to check for
coolant leaks from the radiator or hoses.

The fan operates when the air conditioning system is turned on

immediately after a cold start. Confirm that the fan is operating by

checking the fan sound and air flow. If it is difficult to check these,

turn the air conditioning system on and off repeatedly.

(The fan may not operate in freezing temperatures.)

If the fan is not operating:

Stop the engine immediately and contact your Toyota
dealer.

If the fan is operating:

Have the vehicle inspected at the nearest Toyota dealer.

STEP

432

5-2. Steps to take in an emergency

MATRIX_U

CAUTION

■

To prevent an accident or injury when inspecting under the hood of
your vehicle

●

If steam is seen coming from under the hood, do not open the hood until
the steam has subsided. The engine compartment may be very hot, caus-
ing serious injury such as burns.

●

Keep hands and clothing (especially a tie, a scarf or a muffler) away from
the fan and belts. Failure to do so may cause the hands or clothing to be
caught, resulting in serious injury.

●

Do not loosen the coolant reservoir cap while the engine and radiator are
hot.
Serious injury, such as burns, may result from hot coolant and steam
released under pressure.

NOTICE

■

When adding engine coolant

Wait until the engine has cooled down before adding engine coolant.
When adding coolant, do so slowly. Adding cool coolant to a hot engine too
quickly can cause damage to the engine.

■

To prevent damage to the cooling system

Observe the following precautions:

●

Avoid contaminating the coolant with foreign matter (such as sand or dust
etc.).

●

Do not use commercially available coolant additives.

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433

5-2. Steps to take in an emergency

MATRIX_U

If the vehicle becomes stuck

CAUTION

■

When attempting to free a stuck vehicle

If you choose to rock the vehicle back and forth to free it, make sure the sur-
rounding area is clear, to avoid striking other vehicles, objects or persons.
The vehicle may also lunge forward or lunge back suddenly as it becomes
free. Use extreme caution.

■

When shifting the shift lever

For vehicles with an automatic transmission, be careful not to shift the shift
lever with the accelerator pedal depressed.
This may lead to unexpected rapid acceleration of the vehicle that may
cause an accident and result in death or serious injury.

Carry out the following procedures if the tires spin or the vehicle
becomes stuck in mud, dirt, or snow.

Stop the engine. Set the parking brake and put the shift
lever in P (automatic transmission) or N (manual transmis-
sion).
Remove the mud, snow, or sand from around the stuck tire.
Place wood, stones or some other material to help provide
traction under the tires.
Restart the engine.
Shift the shift lever to the D or R position (automatic trans-
mission) or 1 or R position (manual transmission), release
the parking brake and carefully apply the accelerator to free
the vehicle.

STEP

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5-2. Steps to take in an emergency

MATRIX_U

NOTICE

■

To avoid damaging the transmission and other components

●

Avoid spinning the wheels and do not rev the engine.

●

If the vehicle remains stuck after trying these procedures, the vehicle may
require towing to be freed.

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435

5-2. Steps to take in an emergency

MATRIX_U

If your vehicle has to be stopped in an emergency

Only in an emergency, such as if it becomes impossible to stop the
vehicle in the normal way, stop the vehicle using the following pro-
cedure:

Steadily step on the brake pedal with both feet and firmly
depress it.

Do not pump the brake pedal repeatedly as this will increase the
effort required to slow the vehicle.

Shift the shift lever to N.

If the shift lever is shifted to N

After slowing down, stop the vehicle in a safe place by the
road.
Stop the engine.

If the shift lever cannot be shifted to N

Keep depressing the brake pedal with both feet to reduce
vehicle speed as much as possible.

Stop the engine by turning the
engine switch to the “ACC”
position.

Stop the vehicle in a safe place by the road.

STEP

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5-2. Steps to take in an emergency

MATRIX_U

CAUTION

■

If the engine has to be turned off while driving

●

Power assist for the brakes and steering wheel will be lost, making the
brake pedal harder to depress and the steering wheel heavier to turn.
Decelerate as much as possible before turning off the engine.

●

Never attempt to remove the key, as doing so will lock the steering wheel.

Vehicle specifications

437

MATRIX_U

6-1. Specifications

Maintenance data

(fuel, oil level, etc.)......... 438

Fuel information ............... 454
Tire information ................ 457

6-2. Customization

Customizable features ..... 469

6-3. Initialization

Items to initialize .............. 471

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