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B GO TO STEP 8 A CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT) 8. CONFIRM ENTUNE SERVICES ARE AVAILABLE (a) Start the Entune app on a known good cellular phone. Result RESULT PROCEED TO Sign in to app is successful A Sign in to app is not successful B HINT: Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone. B ENTUNE SERVICES ARE CURRENTLY UNAVAILABLE A RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN 9. CHECK ENTUNE SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE (a) Sign in to the Entune app on the customer's cellular phone. (b) Start a search app (e.g. Bing) within the Entune app. (c) Check that a search can be made. Result RESULT PROCEED TO App search is successful A App search is not successful B B GO TO STEP 10 A PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE NAVIGATION: NAVIGATION SYSTEM: Confirm Cellular Phone Func... |