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AV-188 < SYMPTOM DIAGNOSIS > [NAVIGATION WITHOUT BOSE] MULTI AV SYSTEM Check Compatibility 1. Make sure the customer’s Bluetooth ® related concern is understood. 2. Verify the customer’s concern. NOTE: The customer’s phone may be required, depending upon their concern. 3. Write down the customer’s phone brand, model and service provider. NOTE: It is necessary to know the service provider. On occasion, a given phone may be on the approved list with one provider, but may not be on the approved list with other providers. 4. Go to “www.nissanusa.com/bluetooth/”. Stop diagnosis here. The customer needs to obtain a Bluetooth ® phone that is on the approved list before any further action. c. If the feature related to the customer’s concern shows as “N” (not compatible): Stop diagnosis here. If the customer still wants the feature to function, they will need to get an approved phone showing the feature as “Y” (compatible) in the “Basic Features”. d. If the feature related to the customer’s concern shows as “Y” (compatible): Perform diagnosis as per the following table: RELATED TO NAVIGATION Symptoms Check items Probable malfunction location Does not recognize cellular phone connec- Repeat the registration of cellular phone. Malfunction in AV control unit. Hands-free phone cannot be established. • Hands-free phone operation can be made, but the communication cannot be • Hands-free phone operation can be per- formed, however, voice between each The other party’s voice cannot be heard by Check the “microphone speaker” in Inspec- Originating sound is not heard by the other Sound operation function is normal. Sound operation function does not work. Microphone signal circuit malfunction. . The system cannot be operated. • The voice recognition can be controlled. • Steering switch’s , , and
switch works, but does not work. Steering switch malfunction. Steering switch’s , , , and switches do not work. Steering switch signal circuit malfunction. . All steering switches do not work. Steering switch ground circuit malfunction. . |