Nissan Rogue. Manual - part 18

AV-64

< SYMPTOM DIAGNOSIS >

[DISPLAY AUDIO]

AUDIO SYSTEM

It is necessary to know the service provider. On occasion, a given phone may be on the approved list with

one provider, but may not be on the approved list with other providers.

4. Go to “www.nissanusa.com/bluetooth/”.
a. Using the website’s search engine, find out if the customer’s phone is on the approved list.
b. If the customer’s phone is NOT on the approved list:

Stop diagnosis here. The customer needs to obtain a Bluetooth

®

 phone that is on the approved list before

any further action.

c.

If the feature related to the customer’s concern shows as “N” (not compatible):

Stop diagnosis here. If the customer still wants the feature to function, they will need to get an approved

phone showing the feature as “Y” (compatible) in the “Basic Features”.

d. If the feature related to the customer’s concern shows as “Y” (compatible):

Perform diagnosis as per the following table.

RELATED TO REAR VIEW CAMERA

Symptoms

Check items

Probable malfunction location

Does not recognize cellular phone connec-
tion (no connection is displayed on the dis-
play at the guide).

Repeat the registration of cellular phone.

Malfunction in audio unit.
Replace audio unit. Refer to 

AV-67, "Re-

moval and Installation"

.

Hands-free phone cannot be established.

• Hands-free phone operation can be 

made, but the communication cannot be 
established.

• Hands-free phone operation can be per-

formed, however, voice between each 
other cannot be heard during the conver-
sation.

The other party’s voice cannot be heard by 
hands-free phone.

Check the “microphone speaker” in Inspec-
tion & Adjustment Mode if sound is heard.

Originating sound is not heard by the other 
party with hands-free phone communica-
tion.

Sound operation function is normal.

Sound operation function does not work.

Microphone signal circuit malfunction.
Refer to 

AV-56, "Diagnosis Procedure"

.

The system cannot be operated.

• The voice recognition can be controlled.

• Steering switch’s 

, 

, and 

 

switch works, but 

 does not work.

Steering switch malfunction.
Replace steering switch. Refer to 

AV-68, 

"Removal and Installation"

.

Steering 

switch’s , , , 

and 

 switches do not work.

Steering switch signal circuit malfunction.
Refer to 

AV-58, "Diagnosis Procedure"

.

All steering switches do not work.

Steering switch ground circuit malfunction.
Refer to 

AV-58, "Diagnosis Procedure"

.

Symptoms

Check items

Probable malfunction location

Rear view camera is inoperative.

Reverse signal circuit malfunction.

Reverse signal circuit malfunction between 
BCM and audio unit.
Refer to 

AV-54, "Diagnosis Procedure"

.

Camera image signal circuit malfunction.

Camera image signal circuit malfunction 
between rear view camera and audio unit.
Refer to 

AV-54, "Diagnosis Procedure"

.

Rear view camera malfunction.

Replace rear view camera.
Refer to 

AV-74, "Removal and Installation"

.

AV

NORMAL OPERATING CONDITION

AV-65

< SYMPTOM DIAGNOSIS >

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NORMAL OPERATING CONDITION

Description

INFOID:0000000011276759

RELATED TO NOISE

The majority of the audio concerns are the result of outside causes (bad CD, electromagnetic interference,

etc.).

The following noise results from variations in field strength, such as fading noise and multi-path noise, or

external noise from trains and other sources. It is not a malfunction.

• Fading noise: This noise occurs because of variations in the field strength in a narrow range due to moun-

tains or buildings blocking the signal.

• Multi-path noise: This noise results from the waves sent directly from the broadcast station arriving at the

antenna at a different time from the waves which reflect off mountains or buildings.

The vehicle itself can be a source of noise if noise prevention parts or electrical equipment is malfunctioning.

Check if noise is caused and/or changed by engine speed, ignition switch turned to each position, and opera-

tion of each piece of electrical equipment, and determine the cause.

NOTE:

The source of the noise can be found easily by listening to the noise while removing the fuses of electrical

components, one by one.

Type of Noise and Possible Cause

RELATED TO HANDS-FREE PHONE

Occurrence condition

Possible cause

Occurs only when engine is ON.

A continuous growling noise occurs. The speed of 
the noise varies with changes in the engine speed.

• Ignition components

The occurrence of the noise is linked with the operation of the fuel pump.

• Fuel pump condenser

Noise only occurs when various 
electrical components are oper-
ating.

A cracking or snapping sound occurs with the op-
eration of various switches.

• Relay malfunction, audio unit malfunction

The noise occurs when various motors are operat-
ing.

• Motor case ground
• Motor

The noise occurs constantly, not just under certain conditions.

• Rear defogger coil malfunction
• Open circuit in printed heater
• Poor ground of antenna feeder line

A cracking or snapping sound occurs while the vehicle is being driven, especially when 
it is vibrating excessively.

• Ground wire of body parts
• Ground due to improper part installation
• Wiring connections or a short circuit

Symptom

Cause and Counter measure

Does not recognize cellular phone connection (No connection is 
displayed on the display at the guide).

Some Bluetooth

®

 enabled cellular phones may not be recognized 

by the in-vehicle phone module.
Refer to “RELATED TO HANDS-FREE PHONE (Check Compati-
bility)” in 

AV-62, "Symptom Table"

.

Cannot use hands-free phone.

Customer will not be able to use a hands-free phone under the fol-
lowing conditions:
• The vehicle is outside of the telephone service area.
• The vehicle is in an area where it is difficult to receive radio 

waves; such as in a tunnel, in an underground parking garage, 
near a tall building or in a mountainous area.

• The cellular phone is locked to prevent it from being dialed.
NOTE:
While a cellular phone is connected through the Bluetooth

®

 wire-

less connection, the battery power of the cellular phone may dis-
charge quicker than usual. The Bluetooth

®

 Hands-Free Phone 

System cannot charge cellular phones.

AV-66

< SYMPTOM DIAGNOSIS >

[DISPLAY AUDIO]

NORMAL OPERATING CONDITION

The other party’s voice cannot be heard by hands-free phone.

When the radio wave condition is not ideal or ambient sound is too 
loud, it may be difficult to hear the other person’s voice during a 
call.

Poor sound quality.

Do not place the cellular phone in an area surrounded by metal or 
far away from the in-vehicle phone module to prevent tone quality 
degradation and wireless connection disruption.

Symptom

Cause and Counter measure

AV

AUDIO UNIT

AV-67

< REMOVAL AND INSTALLATION >

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REMOVAL AND INSTALLATION

AUDIO UNIT

Exploded View

INFOID:0000000011276760

Removal and Installation

INFOID:0000000011276761

REMOVAL

1. Disconnect the negative battery terminal. Refer to 

PG-78, "Removal and Installation (Battery)"

.

2. Remove cluster lid C. Refer to 

IP-22, "Removal and Installation"

.

3. Remove instrument finisher B. Refer to 

IP-16, "INSTRUMENT FINISHER B : Removal and Installation"

.

4. Remove instrument finisher E. Refer to 

IP-16, "INSTRUMENT FINISHER E : Removal and Installation"

.

5. Remove the audio unit screws, then pull out the audio unit.
6. Disconnect the harness connectors from the audio unit and remove.
7. Remove the audio unit bracket (LH/RH) screws and the audio unit brackets (LH/RH) (if necessary).

INSTALLATION

Installation is in the reverse order of removal.

CAUTION:

When replacing audio unit, the audio unit must be registered. Refer to 

AV-45, "REGISTRATION (AUDIO

UNIT) : Description"

.

1.

Audio unit bracket (LH)

2.

Audio unit

3.

Audio unit bracket (RH)

AWNIA3340ZZ