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HA-18 < BASIC INSPECTION > DIAGNOSIS AND REPAIR WORK FLOW Accurate Repair INFOID:0000000009465927 WORK FLOW 1. LISTEN TO CUSTOMER COMPLAINT Interview the customer to obtain as much information as possible about the conditions and environment under which the symptom occurs. >> GO TO 2. 2. CHECK FOR SERVICE BULLETINS Check for any service bulletins. >> GO TO 3. 3. CHECK FOR HVAC DTCS WITH CONSULT Using CONSULT, perform “SELF-DIAGNOSIS RESULTS” of HVAC. Refer to Are there any HVAC DTCs present? YES >> Go to HVAC DTC index. Refer to . NO >> GO TO 4. 4. PERFORM OPERATIONAL CHECK Verify the symptom with operational check based on the information obtained from the customer. Refer to >> GO TO 5. 5. GO TO APPROPRIATE TROUBLE DIAGNOSIS Go to appropriate trouble diagnosis. Refer to HA-25, "WITH MONOCHROME DISPLAY : Symptom Matrix . NOTE: If DTC is displayed, erase DTC after repairing or replacing malfunctioning parts. YES >> Repair or replace malfunctioning parts. NO >> GO TO 6. 6. FINAL CHECK Check that the A/C system operates normally. YES >> Inspection End NO >> GO TO 3. |