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AV-644 < SYMPTOM DIAGNOSIS > [COLOR DISPLAY - W/BOSE & NAVI] NORMAL OPERATING CONDITION RELATED TO AUDIO • The majority of the audio malfunctions are the result of outside causes (bad CD/cassette, electromagnetic interference, etc.). Check the symptoms below to diagnose the malfunction. • The vehicle itself can be a source of noise if noise prevention parts or electrical equipment is malfunctioning. Check if noise is caused and/or changed by engine speed, ignition switch turned to each position, and oper- ation of each piece of electrical equipment, and then determine the cause. NOTE: • CD-R is not guaranteed to play because they can contain compressed audio (MP3, WMA, AAC, M4A) or could be incorrectly mastered by the customer on a computer. • Check if the CDs carry the Compact Disc Logo. If not, the disc is not mastered to the “red book” Compact Disc Standard and may not play. Symptom Solution System fails to interpret the com- 1. Ensure that the command is valid. 2. Ensure that the command is spoken after the tone. 3. Speak clearly without pausing between words and at level appropriate to the ambient noise lev- 4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster 5. If more than one command was said at a time, try saying the commands separately. 6. If the system consistently fails to recognize commands, the voice training procedure should be The system consistently selects 1. Ensure that the phone book entry name requested matches what was originally stored. This 2. Replace one of the names being confused with a new name. Symptom Cause and Counter measure Cannot play Check if the CD was inserted correctly. Check if the CD is scratched or dirty. Check if there is condensation inside the player, and if there is, wait until the condensation is gone If there is a temperature increase error, the player will play correctly after it returns to the normal If there is a mixture of music CD files (CD-DA data) and MP3/WMA/AAC/M4A files on a CD, only Files with extensions other than “.MP3”, “.WMA”, “.AAC”, “M4A” “.mp3”, “.wma”, “.aac” or “.m4a” Check if the disc or the file is generated in an irregular format, This may occur depending on the Check if the finalization process, such as session close and disc close, is done for the disc. Check if the CD is protected by copyright. Poor sound quality Check if the CD is scratched or dirty. It takes a relatively long time before If there are many folder or file levels on the MP3/WMA/AAC/M4A CD, or if it is a multisession disc, Music cuts off or skips The writing software and hardware combination might not match, or the writing speed, writing Skipping with high bit rate files Skipping may occur with large quantities if data such as for high bit rate data. |