Nissan Sentra. Manual - part 100

AV-384, "Diagnosis Procedure"

No sound comes out or the level of the
sound is low.

No sound from all speakers.

• Speaker circuit shorted to ground.

Refer to

AV-331, "Wiring Diagram"

• Bose amp. ON signal circuit malfunction.

Refer to

• Bose speaker amp. power supply and

ground circuits malfunction.
Refer to

AV-370, "BOSE SPEAKER AMP

: Diagnosis Procedure"

Only a certain speaker (front door speaker
LH, front door speaker RH, front tweeter
LH, front tweeter RH, rear door speaker LH,
rear door speaker RH, rear woofer LH, rear
woofer RH) does not output sound.

• Poor connector connection of speaker.
• Sound signal circuit malfunction between

AV control unit and Bose speaker amp.
Refer to:

door speaker).

tweeter).

door speaker).

woofer).

• Sound signal circuit malfunction between

Bose speaker amp. and speaker.
Refer to:

door speaker).

tweeter).

door speaker).

AV-408, "Removal and Installation"

woofer).

• Malfunction in speaker.

Refer to:

(front

door speaker).

AV-407, "Removal and Installation"

(front

tweeter).

AV-409, "Removal and Installation"

AV-410, "Removal and Installation"

door speaker).

woofer).

• Malfunction in AV control unit.

Refer to

417, "Removal and Installation"

• Malfunction in Bose speaker amp.

Replace Bose speaker amp. Refer to

AV-

AV-394

< SYMPTOM DIAGNOSIS >

[NAVIGATION WITH BOSE]

MULTI AV SYSTEM

Noise is mixed with audio.

Noise comes out from all speakers.

• Malfunction in AV control unit.

Refer to

417, "Removal and Installation"

• Malfunction in Bose speaker amp.

Replace Bose speaker amp. Refer to

AV-

Noise comes out only from a certain speak-
er (front door speaker LH, front door speak-
er RH, front tweeter LH, front tweeter RH,
rear door speaker LH, rear door speaker
RH, rear woofer LH, rear woofer RH).

• Poor connector connection of speaker.
• Sound signal circuit malfunction between

AV control unit and Bose speaker amp.
Refer to:

(front

door speaker).

(front

tweeter).

(rear

door speaker).

(rear

woofer).

• Sound signal circuit malfunction between

Bose speaker amp. and speaker.
Refer to:

(front

door speaker).

(front

tweeter).

(rear

door speaker).

AV-408, "Removal and Installation"

(rear

woofer).

• Malfunction in speaker.
• Poor Installation of speaker (e.g. back-

lash and looseness).
Refer to:

AV-407, "Removal and Installation"

door speaker).

AV-409, "Removal and Installation"

tweeter).

(rear

door speaker).

AV-410, "Removal and Installation"

(rear

woofer).

• Malfunction in AV control unit.

Refer to

417, "Removal and Installation"

• Malfunction in Bose speaker amp.

Replace Bose speaker amp. Refer to

AV-

Noise is mixed with radio only (when the ve-
hicle hits a bump or while driving over bad
roads)

Poor connector connection of antenna or
antenna feeder.
Refer to

AV-324, "Reference Value"

No radio reception or poor reception.

• Other audio sounds are normal.
• Any radio station cannot be received or

poor reception is caused even after mov-
ing to a service area with good reception
(e.g. a place with clear view and no ob-
stacles generating external noises).

• Antenna amp. ON signal circuit malfunc-

tion.
Refer to

• Poor connector connection of antenna or

antenna feeder.
Refer to

AV-323, "CONSULT Function"

Symptoms

Check items

Probable malfunction location

MULTI AV SYSTEM

AV-395

< SYMPTOM DIAGNOSIS >

[NAVIGATION WITH BOSE]

RELATED TO HANDS-FREE PHONE

• Before performing diagnosis, confirm that the cellular phone being used by the customer is compatible with

the vehicle.

• It is possible that a malfunction is occurring due to a version change of the phone even though the phone is

a compatible type. This can be confirmed by changing the cellular phone to another compatible type, and

check that it operates normally. It is important to determine whether the cause of the malfunction is the vehi-

cle or the cellular phone.

Check Compatibility

1. Make sure the customer’s Bluetooth

related concern is understood.

2. Verify the customer’s concern.

NOTE:

The customer’s phone may be required, depending upon their concern.

3. Write down the customer’s phone brand, model and service provider.

NOTE:

It is necessary to know the service provider. On occasion, a given phone may be on the approved list with

one provider, but may not be on the approved list with other providers.

4. Go to “www.nissanusa.com/bluetooth/”.
a. Using the website’s search engine, find out if the customer’s phone is on the approved list.
b. If the customer’s phone is NOT on the approved list:

Stop diagnosis here. The customer needs to obtain a Bluetooth

phone that is on the approved list before

any further action.

c. If the feature related to the customer’s concern shows as “N” (not compatible):

Stop diagnosis here. If the customer still wants the feature to function, they will need to get an approved

phone showing the feature as “Y” (compatible) in the “Basic Features”.

d. If the feature related to the customer’s concern shows as “Y” (compatible):

Perform diagnosis as per the following table.

No satellite radio reception.

There is malfunction in the CONSULT self
diagnosis result.
Refer to

• Malfunction in antenna, antenna feeder

or AV control unit. Perform DTC diagno-
sis.
Refer to

AV-358, "Diagnosis Procedure"

• Poor continuity in antenna feeder.
• Poor connector connection of antenna or

antenna feeder.
Refer to

AV-323, "CONSULT Function"

There is no malfunction in the CONSULT
self diagnosis result.
Refer to

• Poor continuity in antenna feeder.
• Poor connector connection of antenna or

antenna feeder.

• Loose satellite radio antenna mounting

nut.
Refer to