Murano Cross Cabriolet Z51 (2013 year). Manual

GW-2

< PRECAUTION >

PRECAUTIONS

PRECAUTION

PRECAUTIONS

Precaution for Supplemental Restraint System (SRS) "AIR BAG" and "SEAT BELT
PRE-TENSIONER"

INFOID:0000000008462446

The Supplemental Restraint System such as “AIR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severity of injury to the driver and front passenger for certain
types of collision. This system includes seat belt switch inputs and dual stage front air bag modules. The SRS
system uses the seat belt switches to determine the front air bag deployment, and may only deploy one front
air bag, depending on the severity of a collision and whether the front occupants are belted or unbelted.
Information necessary to service the system safely is included in the “SRS AIR BAG” and “SEAT BELT” of this
Service Manual.

WARNING:

Always observe the following items for preventing accidental activation.
• To avoid rendering the SRS inoperative, which could increase the risk of personal injury or death in

the event of a collision that would result in air bag inflation, all maintenance must be performed by
an authorized NISSAN/INFINITI dealer.

• Improper maintenance, including incorrect removal and installation of the SRS, can lead to personal

injury caused by unintentional activation of the system. For removal of Spiral Cable and Air Bag
Module, see “SRS AIR BAG”.

• Never use electrical test equipment on any circuit related to the SRS unless instructed to in this Ser-

vice Manual. SRS wiring harnesses can be identified by yellow and/or orange harnesses or harness
connectors.

PRECAUTIONS WHEN USING POWER TOOLS (AIR OR ELECTRIC) AND HAMMERS

WARNING:

Always observe the following items for preventing accidental activation.
• When working near the Air Bag Diagnosis Sensor Unit or other Air Bag System sensors with the

ignition ON or engine running, never use air or electric power tools or strike near the sensor(s) with
a hammer. Heavy vibration could activate the sensor(s) and deploy the air bag(s), possibly causing
serious injury.

• When using air or electric power tools or hammers, always switch the ignition OFF, disconnect the

battery, and wait at least 3 minutes before performing any service.

Service Procedure Precautions for Models with a Pop-up Roll Bar

INFOID:0000000008462447

WARNING:

Always observe the following items for preventing accidental activation.
• Risk of passenger injury or death may increase if the pop-up roll bar does not deploy during a roll

over collision. In order to reduce the chance of an incident where the pop-up roll bar is inoperative,
all maintenance must be performed by a NISSAN or INFINITI dealer.

• Before removing and installing the pop-up roll bar component parts and harness, always turn the

ignition switch OFF, disconnect the battery negative terminal, and wait for 3 minutes or more. (The
purpose of this operation is to discharge electricity that is accumulated in the auxiliary power supply
circuit in the air bag diagnosis sensor unit.)

• When repairing, removing, and installing a pop-up roll bar, always refer to SRS AIR BAG and SRS

AIR BAG CONTROL warnings in the Service Manual.

Precaution for Battery Service

INFOID:0000000008462448

Before disconnecting the battery, lower both the driver and passenger windows. This will prevent any interfer-
ence between the window edge and the vehicle when the door is opened/closed. During normal operation, the
window slightly raises and lowers automatically to prevent any window to vehicle interference. The automatic
window function will not work with the battery disconnected.

Revision: 2012 October

2013 Murano CrossCabriolet

PRECAUTIONS

GW-3

< PRECAUTION >

Precaution for Procedure without Cowl Top Cover

INFOID:0000000008462449

When performing the procedure after removing cowl top cover, cover
the lower end of windshield with urethane, etc to prevent damage to
windshield.

PIIB3706J

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< PREPARATION >

PREPARATION

PREPARATION

Special Service Tools

INFOID:0000000008462450

The actual shapes of Kent-Moore tools may differ from those of special service tools illustrated here.

Commercial Service Tools

INFOID:0000000008462451

Tool number
(Kent-Moore No.)
Tool name

Description

(J-39570)
Chassis ear

Locates the noise

(J-43980)
NISSAN Squeak and Rat-
tle Kit

Repairs the cause of noise

SIIA0993E

SIIA0994E

Tool name

Description

Engine ear

Locates the noise

Suction lifter

Holds the windshield glass, side window
glass, back door window glass and door
glass

Remover tools

Removes the clips, pawls and metal clips

SIIA0995E

PIIB1805J

JMKIA3050ZZ

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SQUEAK AND RATTLE TROUBLE DIAGNOSES

GW-5

< SYMPTOM DIAGNOSIS >

SYMPTOM DIAGNOSIS

SQUEAK AND RATTLE TROUBLE DIAGNOSES

Work Flow

INFOID:0000000008462452

CUSTOMER INTERVIEW

Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any
customer comments. Refer to

GW-9, "Diagnostic Worksheet"

. This information is necessary to duplicate the

conditions that exist when the noise occurs.
• The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain

all the facts and conditions that exist when the noise occurs (or does not occur).

• If there is more than one noise in the vehicle, perform a diagnosis and repair the noise that the customer is

concerned about. This can be accomplished by performing a test drive with the customer.

• After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics

are provided so that the customer, service adviser, and technician use the same language when describing
the noise.

• Squeak – (Like tennis shoes on a clean floor)

Squeak characteristics include the light contact / fast movement / brought on by road conditions / hard sur-
faces = high-pitched noise / softer surfaces = low-pitched noises / edge to surface = chirping

• Creak – (Like walking on an old wooden floor)

Creak characteristics include firm contact / slow movement/twisting with a rotational movement / pitch
dependent on materials / often brought on by activity.

• Rattle – (Like shaking a baby rattle)

Rattle characteristics include fast repeated contact / vibration or similar movement / loose parts/missing clip
or fastener / incorrect clearance.

• Knock – (Like a knock on a door)

Knock characteristics include hollow sounds / sometimes repeating / often brought on by driver action.

• Tick – (Like a clock second hand)

Tick characteristics include gentle contacting of light materials / loose components / can be caused by driver
action or road conditions.

• Thump – (Heavy, muffled knock noise)

Thump characteristics include softer knock / dull sounds often brought on by activity.

• Buzz – (Like a bumblebee)

Buzz characteristics include high frequency rattle / firm contact.

• Often the degree of acceptable noise level varies depending upon the person. A noise that a technician may

judge as acceptable may be very irritating to a customer.

• Weather conditions, especially humidity and temperature, may have a great effect on noise level.

DUPLICATE THE NOISE AND TEST DRIVE

SBT842

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< SYMPTOM DIAGNOSIS >

SQUEAK AND RATTLE TROUBLE DIAGNOSES

If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or location of the noise. This information can be used to
duplicate the same conditions when the repair is reconfirmed.
If the noise can be duplicated easily during the test drive, do the following with the vehicle stopped to help
identify the source of the noise.
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-clutch on M/T models, drive position on A/T models).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
• Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
• If it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the

vehicle body.

CHECK RELATED SERVICE BULLETINS

After verifying the customer concern or symptom, check ASIST for Technical Service Bulletins (TSBs) related
to the concern or symptom.
If a TSB relates to the symptom, follow the procedure to repair the noise.

LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE

Narrow down the noise to a general area. To help pinpoint the source of the noise, use a listening tool
(Chassis ear: J-39570, engine ear, and mechanics stethoscope).

Narrow down the noise to a more specific area and identify the cause of the noise by:

• Removing the component(s) in the area(s) that is / are suspected to be the cause of the noise.

Do not use too much force when removing clips and fasteners, otherwise clips and fasteners can be broken
or lost during the repair, creating a new noise.

• Tapping or pushing/pulling the component(s) that is / are suspected to be the cause of the noise.

Do not tap or push/pull the component(s) with excessive force, otherwise the noise is eliminated only tempo-
rarily.

• Feeling for a vibration by hand by touching the component(s) that is / are suspected to be the cause of the

noise.

• Placing a piece of paper between components that are suspected to be the cause of the noise.
• Looking for loose components and contact marks.

Refer to

GW-7, "Inspection Procedure"

REPAIR THE CAUSE

• If the cause is a loose component, tighten the component securely.
• If the cause is insufficient clearance between components:
- Separate components by repositioning or loosening and retightening the components, if possible.
- Insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape, or ure-

thane tape. A NISSAN Squeak and Rattle Kit (J-43980) is available through the authorized NISSAN Parts
Department.

CAUTION:

Never use excessive force as many components are constructed of plastic and may be damaged.
NOTE:
Always check with the Parts Department for the latest parts information.
The following materials are contained in the NISSAN Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
• 76268-9E005: 100

135 mm (3.937

5.315 in)

• 76884-71L01: 60

85 mm (2.362

3.346 in)

• 76884-71L02: 15

25 mm (0.591

0.984 in)

INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
• 73982-9E000: 45 mm (1.772 in) thick, 50

50 mm (1.969

1.969 in)

• 73982-50Y00: 10 mm (0.394 in) thick, 50

50 mm (1.969

1.969 in)

INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30

50 mm (1.181

1.969in)

FELT CLOTHTAPE

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SQUEAK AND RATTLE TROUBLE DIAGNOSES

GW-7

< SYMPTOM DIAGNOSIS >

Used to insulate where movement does not occur. Ideal for instrument panel applications.
• 68370-4B000: 15

25 mm (0.591

0.984 in) pad

• 68239-13E00: 5 mm (0.197 in) wide tape roll
The following materials, not found in the kit, can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
Insulates where slight movement is present. Ideal for instrument panel applications.
SILICONE GREASE
Used in place of UHMW tape that is visible or does not fit. Only lasts a few months.
SILICONE SPRAY
Used when grease cannot be applied.
DUCT TAPE
Used to eliminate movement.

CONFIRM THE REPAIR

After repair is complete, test drive the vehicle to confirm that the cause of noise is repaired by test driving the
vehicle. Operate the vehicle under the same conditions as when the noise originally occurred. Refer to the
notes on the Diagnostic Worksheet.

Inspection Procedure

INFOID:0000000008462453

Refer to Table of Contents for specific component removal and installation information.

INSTRUMENT PANEL

Most incidents are caused by contact and movement between:

The cluster lid A and instrument panel

Acrylic lens and combination meter housing

Instrument panel to front pillar garnish

Instrument panel to windshield

Instrument panel mounting pins

Wiring harnesses behind the combination meter

A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by
applying felt cloth tape or silicon spray (in hard to reach areas). Urethane pads can be used to insulate
wiring harness.

CAUTION:

Never use silicone spray to isolate a squeak or rattle. If the area is saturated with silicone, the
recheck of repair becomes impossible.

CENTER CONSOLE

Components to check include:

Shifter assembly cover to finisher

A/C control unit and cluster lid C

Wiring harnesses behind audio and A/C control unit

The instrument panel repair and isolation procedures also apply to the center console.

DOORS

Check the following items:

Finisher and inner panel making a slapping noise

Inside handle escutcheon connection to door finisher

Wiring harnesses tapping

Door striker out of alignment causing a popping noise on starts and stops

Tapping, moving the components, or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. The areas can usually be insulated with felt cloth tape or insulator foam blocks from
the NISSAN Squeak and Rattle Kit (J-43980) to repair the noise.

TRUNK

Trunk noises are often caused by a loose jack or loose items put into the trunk by the customer.
In addition check for the following items:

Revision: 2012 October

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< SYMPTOM DIAGNOSIS >

SQUEAK AND RATTLE TROUBLE DIAGNOSES

Trunk lid dumpers out of adjustment

Trunk lid striker out of adjustment

Trunk lid torsion bars knocking together

A loose license plate or bracket

Most of these incidents can be repaired by adjusting, securing, or insulating the item(s) or component(s) caus-
ing the noise.

SUNROOF/HEADLINING

Noises in the sunroof / headlining area can often be traced to one of the following items:

Sunroof lid, rail, linkage, or seals making a rattle or light knocking noise

Sunvisor shaft shaking in the holder

Front or rear windshield touching headlining and squeaking

Again, pressing on the components to stop the noise while duplicating the conditions can isolate most of these
incidents. Repairs usually consist of insulating with felt cloth tape.

SEATS

When isolating seat noise it is important to note the position the seat is in and the load placed on the seat
when the noise occurs. These conditions should be duplicated when verifying and isolating the cause of the
noise.
Causes of seat noise include:
1.

Headrest rods and holder

A squeak between the seat pad cushion and frame

The rear seatback lock and bracket

These noises can be isolated by moving or pressing on the suspected components while duplicating the con-
ditions under which the noise occurs. Most of these incidents can be repaired by repositioning the component
or applying urethane tape to the contact area.

UNDERHOOD

Some interior noise may be caused by components under the hood or on the engine wall. The noise is then
transmitted into the passenger compartment.
Causes of transmitted underhood noise include:

Any component mounted to the engine wall

Components that pass through the engine wall

Engine wall mounts and connectors

Loose radiator mounting pins

Hood bumpers out of adjustment

Hood striker out of adjustment

These noises can be difficult to isolate since they cannot be reached from the interior of the vehicle. The best
method is to secure, move, or insulate one component at a time and test drive the vehicle. Also, engine RPM
or load can be changed to isolate the noise. Repairs can usually be made by moving, adjusting, securing, or
insulating the component causing the noise.

Revision: 2012 October

2013 Murano CrossCabriolet

WINDSHIELD GLASS

GW-11

< REMOVAL AND INSTALLATION >

REMOVAL AND INSTALLATION

WINDSHIELD GLASS

Exploded View

INFOID:0000000008462455

JMKIA8382ZZ

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GW-12

< REMOVAL AND INSTALLATION >

WINDSHIELD GLASS

Removal and Installation

INFOID:0000000008462456

REMOVAL

Remove front pillar garnish (LH and RH). Refer to

INT-18, "FRONT PILLAR GARNISH : Removal and

Installation"

Remove headlining. Refer to

INT-26, "Removal and Installation"

Remove front wiper arm (LH and RH). Refer to

WW-39, "Removal and Installation"

Remove front fender cover. Refer to

EXT-26, "FENDER PROTECTOR : Removal and Installation"

Remove cowl top cover. Refer to

EXT-20, "Removal and Installation"

Remove the roof side molding (LH and RH). Refer to

EXT-41, "Removal and Installation"

Guiding a cutter knife along windshield glass, cut the windshield molding.

CAUTION:

Apply protective tape around windshield to prevent painted surface from being damaged.

Using a pair of pliers, pull molding remaining at the body flange out of bonded area of windshield glass.

Paint matching marks on the body and glass if the windshield is
reused.
NOTE:
• Positioning during installation can be easily performed.
• When installing a new windshield glass mount the glass on the

body and put the matching marks after clearing the body side.

10. Cut the adhesive.

Depending on the tool in use, follow the procedures below:

CAUTION:

Never use a windshield cutter if the windshield is reused. (It may scratch the glass surface)

With piano wire (when reusing windshield glass).

Windshield glass

Inside mirror base

Adhesive tape

Windshield molding (side)

Fastener (side)

Windshield molding upper

Upper spacer

Dam sealant rubber lower

Lower spacer

10.

Dam sealant rubber upper

11.

Insulator

12. Adhesive

13.

Headlining finisher

14. Headlining assembly

15. Body panel primer

16.

Glass primer

17. Cowl top cover

18. Cowl top center

19.

Insulator dash lower

20. Front pillar garnish

21. Body side outer

: 7 (0.276)

: 12 (0.472)

: 11 (0.433)

: 17 (0.669)

: 11 (0.433)

: 19 (0.748)

: 11 (0.433)

: 17 (0.669)

: Pawl

Always replace after every disassembly

Unit: mm (in)

PIIB3503J

Revision: 2012 October

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WINDSHIELD GLASS

GW-13

< REMOVAL AND INSTALLATION >

Pass the piano wire (B) from the passenger room to the bonded
area of windshield glass using a wire pierce (A).

CAUTION:

• Never press the piano wire excessively against the edge

of the glass.

• Always use a Standish cover (C) to keep the piano wire

clear of plastic parts such as the instrument panel.

• For the corner area, never insert the piano wire into the

mating surfaces of windshield glass.

• Never damage the harness around the windshield glass.

ii.

Tie both ends of the piano wire (B) to the wire grip (A), etc.

iii.

With 2 persons, one holding the piano wire (B) inside the vehicle
along with the windshield glass and the other holding it outside
the vehicle along with the gap between the body and windshield
glass, pull it to cut off the adhesive.

CAUTION:

Always use a Standish cover (C) to keep the piano wire
clear of plastic parts such as the instrument panel.

With a windshield cutter (A) (when replacing windshield glass)

Apply soapy water around the bonded area on the body for
smooth movement of the windshield cutter.

ii.

Insert the windshield cutter into the bonded area. Cut the adhe-
sive by pulling the knife, keeping the tip parallel to the edge of
the windshield glass.

11. Use rubber suction cups or suction lifter (A), etc. to remove

windshield glass from the vehicle.

JMKIA0721ZZ

JMKIA0722ZZ

JMKIA1139ZZ

JMKIA0306ZZ

JMKIA1138ZZ

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< REMOVAL AND INSTALLATION >

WINDSHIELD GLASS

INSTALLATION

Using a scraper, remove remaining adhesive (sealant) on the
body side down to approximately a depth that is 2 mm (0.079 in)
thick (a) so that entire contour becomes smooth.

CAUTION:

If the bonded area on the body is scratched, repair it with a
two-liquid type urethane paint. Never use lacquer type
paint.

When reusing the windshield glass (2), use the cutter (A) to
remove the remaining adhesive (1) (sealant) and smooth out the
surface.

Mount the windshield glass onto the vehicle and paint matching marks on the body and glass when install-
ing new glass. Then remove the glass again.

Use the rubber suction cups or suction lifter (A) to set the glass
(1) on the glass stand (B).

Install a new adhesive tape into the windshield glass.

Install the news spacers.

Install dam sealant rubber.

Clean the bonded area on the glass and body with white gasoline or degreasing agent.

Install new glass insulator.

10. Install new clips (lower and upper).
11. Apply primer for the glass along the entire circumference of the glass.

Use the sealing kit for glass application and the special holder for cartridge or similar tools.

CAUTION:

There are 2 types of primer. Never confuse the application methods.
• Primer for painted surfaces
• Primer for glass
NOTE:
The essential function of primers is to strengthen adhesion between the glass and the painted surface.

12. Apply primer for the painted surface to the body side bonding surface.

CAUTION:

• If the body side bonding surface is repaired with a two-liquid type urethane paint, always apply

the primer after drying the paint.

JMKIA0307ZZ

JMKIA0726ZZ

JMKIA1137ZZ

Revision: 2012 October

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WINDSHIELD GLASS

GW-15

< REMOVAL AND INSTALLATION >

• If primer for painted surfaces adheres to a painted surface other than the bonding area, or if it

overflows, quickly remove it with white gasoline or degreasing agent.

• Always use a Standish cover (stainless plate) to prevent primer for painted surfaces from adher-

ing to the instrument panel.

13. Affix the dam sealant rubber and apply adhesive along the edge of the glass within the time period indi-

cated in the service manual after applying primer.
• When reusing the glass, affix new dam sealant rubber at the same place where old dam rubber is

affixed.

• When installing new glass, apply the dam sealant rubber from the edge of the glass so as to hide the

black print.

CAUTION:

• Apply the dam sealant rubber (1) from the outline mark of

black print as shown in Exploded View.

• Start to apply the dam sealant rubber at the outline mark

of black print. Apply it so as to only place it without pull-
ing. Stop applying at another outline mark of black print.

NOTE:
Open adhesive by cutting off the nozzle tip and set it in a sealant
gun.

14. Use rubber suction cups or suction lifter (A) that are installed in

advance, align the matching marks between the spacer and roof
panel hole and between the body and glass (1) to install them on
the vehicle.

CAUTION:

2 or more workers are required when installing the glass.

15. Press the entire surface of the glass lightly to fit it completely.

16. Install the new fastener.
17. Correct any adhesive overflow or shortage using a spatula to make the surface smooth.

18. Remove the protective tape.

19. Install new windshield glass molding.

NOTE:
Lightly affix the center of molding. Affix the whole length while checking the length on the left and right.

CAUTION:

• Always install the windshield molding before the adhesive hardens.
• After installing glass, keep the front door glass open until the adhesive is completely cured.

Never drive the vehicle.

20. Install the removed parts.

CAUTION:

• Adjust the front wiper arms stop position. Refer to

WW-40, "Adjustment"

• Check the mating area with surrounding parts. Adjust if necessary.

Inspection

INFOID:0000000008462457

REPAIRING WATER LEAKAGE FOR WINDSHIELD

Leakage can be repaired without removing the glass.
Determine the extent of leakage if water is leaking between the urethane adhesive material and body or glass.
This can be done by applying water to the windshield area while pushing glass outward.
Apply primer (if necessary) and then urethane adhesive to the leakage point to stop the leakage.

JMKIA0727ZZ

JMKIA0732ZZ

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GW-16

< REMOVAL AND INSTALLATION >

QUARTER WINDOW GLASS

QUARTER WINDOW GLASS

Exploded View

INFOID:0000000008462458

Removal and Installation

INFOID:0000000008462459

REMOVAL

Fully open soft top assembly.

Fully open quarter window glass.

Remove rear seat cushion. Refer to

SE-50, "SEAT CUSHION : Removal and Installation"

Remove rear seatback. Refer to

SE-49, "SEATBACK : Removal and Installation"

Remove quarter window weather-strip front, center and rear.

Remove rear side finisher. Refer to

INT-22, "REAR SIDE FINISHER : Removal and Installation"

Remove rear seatback side support assembly. Refer to

SE-48, "Exploded View"

Remove rear side outside molding. Refer to

EXT-35, "Removal and Installation"

Remove quarter window glass stopper (LH and RH). Refer to

GW-16, "Exploded View"

Quarter window glass

Quarter window weather-strip rear

Quarter window rear guide rail

Quarter window regulator motor

Quarter window front guide channel

Quarter window weather-strip front

Quarter window weather-strip center 8.

Door inner stabilizer assembly

Quarter window glass stopper (LH/
RH)

10. Quarter window regulator assembly

JMKIA8383ZZ

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QUARTER WINDOW GLASS

GW-17

< REMOVAL AND INSTALLATION >

10. Remove door inner stabilizer assembly.

Remove folding roof bracket mounting bolt (A).

Remove door inner stabilizer assembly mounting bolts (B).

11. Remove quarter window glass mounting nuts (A).

Operate quarter window glass motor switch to raise or lower the
quarter window glass until the glass mounting nuts (A) can be
seen.

Remove the upper side of sealing screen (1) with a cutter tool.
NOTE:
Cut the butyl-tape so that some parts of the butyl-tape do not
remain on the sealing screen, if the sealing screen is reused.

12. Remove the quarter window glass (1).

Hold securely quarter window glass and remove it from
quarter window regulator.

Pull up while rotating quarter window glass as shown in the
figure to remove it from quarter window rear guide rail (2).

13. Remove quarter window regulator assembly.
a.

Remove quarter window regulator mounting nuts (A).

Remove quarter window regulator motor mounting nuts (B).

Disconnect harness connector (C).

Remove quarter window regulator assembly from door panel.

JMKIA8384ZZ

JMKIA8385ZZ

JMKIA8386ZZ

JMKIA8388ZZ

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Murano Cross Cabriolet Z51 (2013 year). Manual - part 43