Qashqai J11. Glass & Window System

GW-2

< PRECAUTION >

PRECAUTIONS

PRECAUTION

PRECAUTIONS

Precaution for Supplemental Restraint System (SRS) "AIR BAG" and "SEAT BELT
PRE-TENSIONER"

The Supplemental Restraint System such as “AIR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severity of injury to the driver and front passenger for certain
types of collision. Information necessary to service the system safely is included in the “SRS AIR BAG” and
“SEAT BELT” of this Service Manual.

WARNING:

Always observe the following items for preventing accidental activation.
• To avoid rendering the SRS inoperative, which could increase the risk of personal injury or death in

the event of a collision that would result in air bag inflation, all maintenance must be performed by
an authorized NISSAN/INFINITI dealer.

• Improper maintenance, including incorrect removal and installation of the SRS, can lead to personal

injury caused by unintentional activation of the system. For removal of Spiral Cable and Air Bag
Module, see “SRS AIR BAG”.

• Never use electrical test equipment on any circuit related to the SRS unless instructed to in this Ser-

vice Manual. SRS wiring harnesses can be identified by yellow and/or orange harnesses or harness
connectors.

PRECAUTIONS WHEN USING POWER TOOLS (AIR OR ELECTRIC) AND HAMMERS

WARNING:

Always observe the following items for preventing accidental activation.
• When working near the Air Bag Diagnosis Sensor Unit or other Air Bag System sensors with the

ignition ON or engine running, never use air or electric power tools or strike near the sensor(s) with
a hammer. Heavy vibration could activate the sensor(s) and deploy the air bag(s), possibly causing
serious injury.

• When using air or electric power tools or hammers, always switch the ignition OFF, disconnect the

battery, and wait at least 3 minutes before performing any service.

Precaution Necessary for Steering Wheel Rotation After Battery Disconnect

CAUTION:

Comply with the following cautions to prevent any error and malfunction.
• Before removing and installing any control units, first turn the ignition power source and accessory

power source to the OFF, then disconnect both battery cables.

• After finishing work, confirm that all control unit connectors are connected properly, then re-connect

both battery cables.

• Always use CONSULT to perform self-diagnosis as a part of each function inspection after finishing

work. If a DTC is detected, perform trouble diagnosis according to self-diagnosis results.

For vehicle with steering lock unit, if the battery is disconnected or discharged, the steering wheel will lock and
cannot be turned.
If turning the steering wheel is required with the battery disconnected or discharged, follow the operation pro-
cedure below before starting the repair operation.

OPERATION PROCEDURE

Connect both battery cables.
NOTE:
Supply power using jumper cables if battery is discharged.

Open driver door.

Turn the ignition switch to the ON position.
(At this time, the steering lock will be released.)

Turn the ignition switch to OFF position with driver door open.

Wait for 3 minutes or longer with driver door open.
NOTE:
• Do not close driver door because the steering wheel locks when driver door is closed.

PRECAUTIONS

GW-3

< PRECAUTION >

• The auto acc function is adapted to this vehicle. For this reason, even when the ignition switch is turned

to OFF position, the accessory power source does not turned OFF and continues to be supplied for a
certain amount of time.

Disconnect both battery cables. The steering lock will remain released with both battery cables discon-
nected and the steering wheel can be turned.

Perform the necessary repair operation.

When the repair work is completed, re-connect both battery cables. With the brake pedal released, turn
the ignition switch from OFF position to ON position, then to LOCK position. (The steering wheel will lock
when the ignition switch is turned to LOCK position.)

Perform self-diagnosis check of all control units using CONSULT.

Precautions for Removing Battery Terminal

INFOID:0000000011833559

• With the adoption of Auto ACC function, ACC power is automatically supplied by operating the intelligent key

or remote keyless entry or by opening/closing the driver side door. In addition, ACC power is supplied even
after the ignition switch is turned to the OFF position, i.e. ACC power is supplied for a certain fixed time.

• When disconnecting the 12V battery terminal, turn off the ACC

power before disconnecting the 12V battery terminal, observing
“How to disconnect 12V battery terminal” described below.
NOTE:
Some ECUs operate for a certain fixed time even after ignition
switch is turned OFF and ignition power supply is stopped. If the
battery terminal is disconnected before ECU stops, accidental DTC
detection or ECU data damage may occur.

• For vehicles with the 2-batteries, be sure to connect the main bat-

tery and the sub battery before turning ON the ignition switch.
NOTE:
If the ignition switch is turned ON with any one of the terminals of
main battery and sub battery disconnected, then DTC may be detected.

• After installing the 12V battery, always check "Self Diagnosis Result" of all ECUs and erase DTC.

NOTE:
The removal of 12V battery may cause a DTC detection error.

HOW TO DISCONNECT 12V BATTERY TERMINAL

Disconnect 12V battery terminal according to instruction described below.
1.

Open the hood.

Turn ignition switch to the ON position.

Turn ignition switch to the OFF position with the driver side door opened.

Get out of the vehicle and close the driver side door.

Wait at least 3 minutes. For vehicle with the engine listed below, remove the battery terminal after a lapse
of the specified time.

CAUTION:

While waiting, never operate the vehicle such as locking, opening, and closing doors. Violation of
this caution results in the activation of ACC power supply according to the Auto ACC function.

Remove 12V battery terminal.

CAUTION:

After installing 12V battery, always check self-diagnosis results of all ECUs and erase DTC.

SEF289H

D4D engine

: 20 minutes

HRA2DDT

: 12 minutes

K9K engine

: 4 minutes

M9R engine

: 4 minutes

R9M engine

: 4 minutes

V9X engine

: 4 minutes

GW-4

< PRECAUTION >

PRECAUTIONS

Precaution for Procedure without Cowl Top Cover

INFOID:0000000011833554

When performing the procedure after removing cowl top cover, cover
the lower end of windshield with urethane, etc to prevent damage to
windshield.

Handling for Adhesive and Primer

INFOID:0000000010478417

• Do not use an adhesive which is past its usable date. Shelf life of this product is limited to six months after

the date of manufacture. Carefully adhere to the expiration or manufacture date printed on the box.

• Keep primers and adhesive in a cool, dry place. Ideally, they should be stored in a refrigerator.
• Open the seal of the primer and adhesive just before application. Discard the remainder.
• Before application, be sure to shake the primer container to stir the contents. If any floating material is found,

do not use it.

• If any primer or adhesive contacts the skin, wipe it off with gasoline or equivalent and wash the skin with

soap.

• When using primer and adhesive, always observe the precautions in the instruction manual.

Precaution for Work

INFOID:0000000010478418

• When removing or disassembling each component, be careful not to damage or deform it. If a component

may be subject to interference, be sure to protect it with a shop cloth.

• When removing (disengaging) components with a screwdriver or similar tool, be sure to wrap the component

with a shop cloth or vinyl tape to protect it.

• Protect the removed parts with a shop cloth and prevent them from being dropped.
• Replace a deformed or damaged clip.
• If a part is specified as a non-reusable part, always replace it with a new one.
• Be sure to tighten bolts and nuts securely to the specified torque.
• After installation is complete, be sure to check that each part works properly.
• Follow the steps below to clean components:
- Water soluble dirt:
• Dip a soft cloth into lukewarm water, wring the water out of the cloth and wipe the dirty area.
• Then rub with a soft, dry cloth.
- Oily dirt:
• Dip a soft cloth into lukewarm water with mild detergent (concentration: within 2 to 3%) and wipe the dirty

area.

• Then dip a cloth into fresh water, wring the water out of the cloth and wipe the detergent off.
• Then rub with a soft, dry cloth.
- Do not use organic solvent such as thinner, benzene, alcohol or gasoline.
- For genuine leather seats, use a genuine leather seat cleaner.

PIIB3706J

PREPARATION

GW-5

< PREPARATION >

PREPARATION

Commercial Service Tool

INFOID:0000000010478420

Tool name

Description

Engine Ear

Locating the noise

Suction lifter

Holding the door glass

Remover tools

Removing clips, pawls and metal clips

SIIA0995E

PIIB1805J

JMKIA3050ZZ

GW-6

< SYMPTOM DIAGNOSIS >

SQUEAK AND RATTLE TROUBLE DIAGNOSES

SYMPTOM DIAGNOSIS

SQUEAK AND RATTLE TROUBLE DIAGNOSES

Work Flow

INFOID:0000000010508366

CUSTOMER INTERVIEW

Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any of
the customer's comments; refer to

GW-10, "Diagnostic Worksheet"

. This information is necessary to duplicate

the conditions that exist when the noise occurs.
• The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain

all the facts and conditions that exist when the noise occurs (or does not occur).

• If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer is

concerned about. This can be accomplished by a test drive with the customer.

• After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics

are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.

• Squeak – (Like tennis shoes on a clean floor)

Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard surfaces
= higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping

• Creak – (Like walking on an old wooden floor)

Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.

• Rattle – (Like shaking a baby rattle)

Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.

• Knock – (Like a knock on a door)

Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.

• Tick – (Like a clock second hand)

Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.

• Thump – (Heavy, muffled knock noise)

Thump characteristics include softer knock/dead sound often brought on by activity.

• Buzz – (Like a bumble bee)

Buzz characteristics include high frequency rattle/firm contact.

• Often the degree of acceptable noise level will vary depending upon the person. A noise that a technician

may judge as acceptable may be very irritating to the customer.

• Weather conditions, especially humidity and temperature, may have a great effect on noise level.

DUPLICATE THE NOISE AND TEST DRIVE

SBT842

SQUEAK AND RATTLE TROUBLE DIAGNOSES

GW-7

< SYMPTOM DIAGNOSIS >

If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or location of the noise. This information can be used to
duplicate the same conditions when the repair is reconfirmed.
If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-clutch on M/T model, drive position on A/T model).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
• Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
• If it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the

vehicle body.

LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE

Narrow down the noise to a general area. To help pinpoint the source of the noise, use a listening tool
(Engine Ear or mechanics stethoscope).

Narrow down the noise to a more specific area and identify the cause of the noise by:

• Removing the components in the area that is are suspected to be the cause of the noise.

Do not use too much force when removing clips and fasteners, otherwise clips and fastener can be broken
or lost during the repair, resulting in the creation of new noise.

• Tapping or pushing/pulling the component that is are suspected to be the cause of the noise.

Do not tap or push/pull the component with excessive force, otherwise the noise will be eliminated only tem-
porarily.

• Feeling for a vibration by hand by touching the component(s) that is are suspected to be the cause of the

noise.

• Placing a piece of paper between components that is are suspected to be the cause of the noise.
• Looking for loose components and contact marks.

Refer to

GW-8, "Inspection Procedure"

REPAIR THE CAUSE

• If the cause is a loose component, tighten the component securely.
• If the cause is insufficient clearance between components:
- Separate components by repositioning or loosening and retightening the component, if possible.
- Insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or ure-

thane tape. These insulators are available through the authorized Nissan Parts Department.

CAUTION:

Never use excessive force as many components are constructed of plastic and may be damaged.
NOTE:
• URETHANE PADS

Insulates connectors, harness, etc.

• INSULATOR (Foam blocks)

Insulates components from contact. Can be used to fill space behind a panel.

• INSULATOR (Light foam block)
• FELT CLOTHTAPE

Used to insulate where movement does not occur. Ideal for instrument panel applications.
The following materials, not available through NISSAN Parts Department, can also be used to repair
squeaks and rattles.

• UHMW(TEFLON) TAPE

Insulates where slight movement is present. Ideal for instrument panel applications.

• SILICONE GREASE

Used in place of UHMW tape that is be visible or does not fit.
Note: Will only last a few months.

• SILICONE SPRAY

Used when grease cannot be applied.

• DUCT TAPE

Used to eliminate movement.

CONFIRM THE REPAIR

GW-8

< SYMPTOM DIAGNOSIS >

SQUEAK AND RATTLE TROUBLE DIAGNOSES

Confirm that the cause of a noise is repaired by test driving the vehicle. Operate the vehicle under the same
conditions as when the noise originally occurred. Refer to the notes on the Diagnostic Worksheet.

Inspection Procedure

INFOID:0000000010508367

Refer to Table of Contents for specific component removal and installation information.

INSTRUMENT PANEL

Most incidents are caused by contact and movement between:
1.

Cluster lid A and instrument panel

Acrylic lens and combination meter housing

Instrument panel to front pillar garnish

Instrument panel to windshield

Instrument panel mounting pins

Wiring harnesses behind the combination meter

A/C defroster duct and duct joint

These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by apply-
ing felt cloth tape or silicon spray (in hard to reach areas). Urethane pads can be used to insulate wiring har-
ness.

CAUTION:

Never use silicone spray to isolate a squeak or rattle. If the area is saturated with silicone, the recheck
of repair becomes impossible.

CENTER CONSOLE

Components to pay attention to include:

Shifter assembly cover to finisher

A/C control unit and cluster lid C

Wiring harnesses behind audio and A/C control unit

The instrument panel repair and isolation procedures also apply to the center console.

DOORS

Pay attention to the following:
1.

Finisher and inner panel making a slapping noise

Inside handle escutcheon to door finisher

Wiring harnesses tapping

Door striker out of alignment causing a popping noise on starts and stops

Tapping or moving the components or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. The areas can usually be insulated with felt cloth tape or insulator foam blocks to
repair the noise.

TRUNK

Trunk noises are often caused by a loose jack or loose items put into the trunk by the customer.
In addition look for the following:

Trunk lid dumpers out of adjustment

Trunk lid striker out of adjustment

Trunk lid torsion bars knocking together

A loose license plate or bracket

Most of these incidents can be repaired by adjusting, securing or insulating the item(s) or component(s) caus-
ing the noise.

SUNROOF/HEADLINING

Noises in the sunroof/headlining area can often be traced to one of the following:
1.

Sunroof lid, rail, linkage or seals making a rattle or light knocking noise

Sunvisor shaft shaking in the holder

Front or rear windshield touching headlining and squeaking

SQUEAK AND RATTLE TROUBLE DIAGNOSES

GW-9

< SYMPTOM DIAGNOSIS >

Again, pressing on the components to stop the noise while duplicating the conditions can isolate most of these
incidents. Repairs usually consist of insulating with felt cloth tape.

SEATS

When isolating seat noise it is important to note the position the seat is in and the load placed on the seat
when the noise occurs. These conditions should be duplicated when verifying and isolating the cause of the
noise.
Cause of seat noise include:

Headrest rods and holder

A squeak between the seat pad cushion and frame

Rear seatback lock and bracket

These noises can be isolated by moving or pressing on the suspected components while duplicating the con-
ditions under which the noise occurs. Most of these incidents can be repaired by repositioning the component
or applying urethane tape to the contact area.

UNDERHOOD

Some interior noise may be caused by components under the hood or on the engine wall. The noise is then
transmitted into the passenger compartment.
Causes of transmitted underhood noise include:

Any component mounted to the engine wall

Components that pass through the engine wall

Engine wall mounts and connectors

Loose radiator mounting pins

Hood bumpers out of adjustment

Hood striker out of adjustment

These noises can be difficult to isolate since they cannot be reached from the interior of the vehicle. The best
method is to secure, move or insulate one component at a time and test drive the vehicle. Also, engine RPM
or load can be changed to isolate the noise. Repairs can usually be made by moving, adjusting, securing, or
insulating the component causing the noise.

GW-12

< REMOVAL AND INSTALLATION >

WINDSHIELD GLASS

REMOVAL AND INSTALLATION

WINDSHIELD GLASS

Exploded View

INFOID:0000000010478424

Windshield glass

Dam rubber

Upper windshield molding

Clip

Spacer

Lower windshield molding

Inside mirror bracket

Rain sensor bracket

Front camera unit bracket

10.

Electronic unit cover bracket

11.

Adhesive

12. Roof

13.

Front rail roof

14. Sunroof glass assembly

15. Front upper rail roof

E1KIA0136ZZ

WINDSHIELD GLASS

GW-13

< REMOVAL AND INSTALLATION >

Removal and Installation

INFOID:0000000010478425

REMOVAL

Remove inside mirror. Refer to

MIR-70, "Removal and Installation"

Partially remove the headlining (front edge). Refer to

INT-24, "Exploded View"

Remove the cowl top extension. Refer to

EXT-30, "Exploded View"

Remove windshield glass using piano wire or power cutting tool (A) and an inflatable pump bag (B) after
removing moldings.

NOTE:
• Apply protective tape around the windshield glass to protect the painted surface from damage.
• Mark the body and the glass with matching marks if the windshield glass is reused.

WARNING:

Always wear safety glasses and heavy gloves to help prevent injuries.

CAUTION:

• Be careful not to scratch the glass when removing.
• Never set or stand glass on its edge. Small chips may develop into cracks.
• Never use a cutting knife or power cutting tool when the glass is reused.

INSTALLATION

• The dam rubber and clips should be installed in position.
• Use a genuine Nissan Urethane Adhesive Kit (if available) or an equivalent and follow the instructions pro-

vided with it.

• Open a door window while the urethane adhesive is curing. This prevents the glass from being forced out by

passenger room air pressure when all door windows are closed.

• Inform the customer that the vehicle should remain stationary until the urethane adhesive is completely

cured (approximately 24 hours). Curing time varies with temperature and humidity.

• Never reuse glass molding

WARNING:

• Keep heat and open flames away as primers and adhesive are flammable.
• The materials contained in the kit are harmful if swallowed, and may irritate skin and eyes. Never let

them come in contact with the skin and eyes.

• Use in an open, well ventilated location. Never breathe the vapors. They may be harmful if inhaled.

Move immediately to an area with fresh air if affected by vapor inhalation.

• Driving the vehicle before the urethane adhesive is completely cured may affect the performance of

the windshield in an accident.

CAUTION:

• When the light & rain sensor is removed from windshield, the light & rain sensor housing cannot

bere-used.

• Perform adjustment of front wiper arms stop location. Refer to

WW-79, "WIPER ARM : Adjustment"

• Never use an adhesive that is past its usable term. Shelf life of this product is limited to six months

after the date of manufacture. Adhere carefully to the expiration or manufacture date printed on the
box.

• Keep primers and adhesive in a cool, dry place. Ideally, they should be stored in a refrigerator.
• Never leave primers or adhesive cartridge unattended with their caps open or off.

16.

Cowl top

17. Seal

18. Upper dash

19.

Instrument panel

20. Outer body side

21. Front pillar

22.

Front pillar garnish

7 mm (0.28 in)

12 mm (0.47 in)

20 mm (0.79 in)

PIIB5779E

GW-14

< REMOVAL AND INSTALLATION >

WINDSHIELD GLASS

• The vehicle should not be driven for 24 hours or more or until the urethane adhesive is completely

cured. Curing time varies depending on temperature and humidity. The curing time increases under
lower temperature and lower humidity.

INSPECTION

REPAIRING WATER LEAKAGE FOR WINDSHIELD GLASS

• Leakage can be repaired without removing the windshield glass.
• Determine the extent of leakage if water is leaking between the urethane adhesive material and body or

glass.

• This can be done by applying water to the windshield area while pushing glass outward.
• Apply primer (if necessary) and then urethane adhesive to the leakage point to stop the leakage.

Inspection

INFOID:0000000010499555

REPAIRING WATER LEAKAGE FOR WINDSHIELD GLASS

Leakage can be repaired without removing the windshield glass.
Determine the extent of leakage if water is leaking between the urethane adhesive material and body or glass.
This can be done by applying water to the windshield area while pushing glass outward.
Apply primer (if necessary) and then urethane adhesive to the leakage point to stop the leakage.

GLASS ROOF

GW-15

< REMOVAL AND INSTALLATION >

GLASS ROOF

Exploded View

INFOID:0000000010478771

Removal and Installation

INFOID:0000000010478772

REMOVAL

Remove headlining. Refer to

INT-25, "Removal and Installation"

Remove sunshade unit assembly. Refer to

RF-31, "Removal and Installation"

Remove clips on sunroof inner finisher, and remove the sunroof inner finisher.

Remove roof side molding. Refer to

EXT-39, "Removal and Installation"

Glass roof

Glass roof molding

Clip

Dam rubber

Front roof rail upper

Roof

Outer side body

Adhesive

7 mm (0.28 in)

Refer to

GI-4, "Components"

for symbols in the figure.

E1KIA0138ZZ

GW-16

< REMOVAL AND INSTALLATION >

GLASS ROOF

Remove windshield. Refer to

GW-13, "Removal and Installation"

Apply protective tape around the sunroof glass and windshield glass and panel to protect from damage.

Cut the sunroof moldings with the cutting knife.

Remove the sunroof moldings using pliers, remove sunroof glass using piano wire or power cutting tool
and an inflatable pump bag.
NOTE:
If a glass is to be reused, mark the body and the glass with matching marks.

WARNING:

When cutting the glass from the vehicle, always wear safety glasses and heavy gloves to help pre-
vent glass splinters from entering your eyes or cutting your hands.

CAUTION:

• When a glass is to be reused, never use a cutting knife or power cutting tool.
• Never scratch the glass when removing.
• Never set or stand the glass on its edge. Small chips may develop into cracks.

INSTALLATION

• The dam rubber and clips should be installed in position.
• Use a genuine Nissan Urethane Adhesive Kit (if available) or an equivalent and follow the instructions pro-

vided with it.

• Open a door window while the urethane adhesive is curing. This prevents the glass from being forced out by

passenger room air pressure when all door windows are closed.

• Inform the customer that the vehicle should remain stationary until the urethane adhesive is completely

cured (approximately 24 hours). Curing time varies with temperature and humidity.

• Never reuse glass molding

WARNING:

• Keep heat and open flames away as primers and adhesive are flammable.
• The materials contained in the kit are harmful if swallowed, and may irritate skin and eyes. Never let

them come in contact with the skin and eyes.

• Use in an open, well ventilated location. Never breathe the vapors. They may be harmful if inhaled.

Move immediately to an area with fresh air if affected by vapor inhalation.

• Driving the vehicle before the urethane adhesive is completely cured may affect the performance of

the windshield in an accident.

CAUTION:

• When the light & rain sensor is removed from windshield, the light & rain sensor housing cannot

bere-used.

• Perform adjustment of front wiper arms stop location. Refer to

WW-79, "WIPER ARM : Adjustment"

• Never use an adhesive that is past its usable term. Shelf life of this product is limited to six months

after the date of manufacture. Adhere carefully to the expiration or manufacture date printed on the
box.

• Keep primers and adhesive in a cool, dry place. Ideally, they should be stored in a refrigerator.
• Never leave primers or adhesive cartridge unattended with their caps open or off.
• The vehicle should not be driven for 24 hours or more or until the urethane adhesive is completely

cured. Curing time varies depending on temperature and humidity. The curing time increases under
lower temperature and lower humidity.

Qashqai J11. Glass & Window System - part 1