Qashqai J11. Audio, Visual & Navigation System - part 8

AV

NORMAL OPERATING CONDITION

AV-113

< SYMPTOM DIAGNOSIS >

[DISPLAY AUDIO]

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The other party

′

s voice cannot be heard by hands-free phone.

When the radio wave condition is not ideal or ambient sound is too 
loud, it may be difficult to hear the other person

′

s voice during a 

call.

Poor sound quality.

Do not place the cellular phone in an area surrounded by metal or 
far away from the in-vehicle phone module to prevent tone quality 
degradation and wireless connection disruption.

Symptom

Cause and Counter measure

AV-114

< REMOVAL AND INSTALLATION >

[DISPLAY AUDIO]

AUDIO UNIT

REMOVAL AND INSTALLATION

AUDIO UNIT

Exploded View

INFOID:0000000010435619

Removal and Installation

INFOID:0000000010435620

REMOVAL

1.

Disconnect the negative battery terminal. Refer to 

PG-155, "Removal and Installation"

.

2.

Remove A/C switch (AUTOMATIC AIR CONDITIONING) or front air control (MANUAL AIR CONDITION-
ING).

3.

Remove instrument finisher B. Refer to 

IP-12, "Exploded View"

.

4.

Remove instrument finisher E. Refer to 

IP-12, "Exploded View"

.

5.

Remove the audio unit screws, then pull out the audio unit.

6.

Disconnect the harness connectors from the audio unit and remove.

7.

Remove the audio unit bracket (LH/RH) screws and the audio unit brackets (LH/RH) (if necessary).

INSTALLATION

Installation is in the reverse order of removal.

1.

Audio unit bracket (LH)

2.

Audio unit

3.

Audio unit bracket (RH)

AWNIA3340ZZ

AV

STEERING SWITCHES

AV-115

< REMOVAL AND INSTALLATION >

[DISPLAY AUDIO]

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STEERING SWITCHES

Exploded View

INFOID:0000000010435621

Removal and Installation

INFOID:0000000010435622

REMOVAL

NOTE:
The steering switches are serviced as an assembly.

1.

Remove steering wheel. Refer to 

ST-8, "Exploded View"

.

2.

Release pawls on the steering wheel rear finisher and remove.

3.

Remove screws (A) and steering switches (1) from steering
wheel (2).

INSTALLATION

Installation is in the reverse order of removal.

1.

Steering wheel rear finisher

2.

Steering wheel

3.

Steering switches

Pawl

AWNIA3342ZZ

AWNIA3326ZZ

AV-116

< REMOVAL AND INSTALLATION >

[DISPLAY AUDIO]

FRONT TWEETER

FRONT TWEETER

Removal and Installation

INFOID:0000000010435623

REMOVAL

1.

Remove defroster grille. Refer to 

IP-12, "Exploded View"

.

2.

Remove bolts and pull out the front tweeter.

3.

Disconnect the harness connector from the front tweeter and remove.

INSTALLATION

Installation is in the reverse order of removal.

AV

FRONT DOOR SPEAKER

AV-117

< REMOVAL AND INSTALLATION >

[DISPLAY AUDIO]

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FRONT DOOR SPEAKER

Exploded View

INFOID:0000000010435624

Removal and Installation

INFOID:0000000010435625

REMOVAL

1.

Remove front door finisher. Refer to 

INT-12, "FRONT DOOR FINISHER : Exploded View"

.

2.

Remove front door speaker bolts, then pull out front door speaker.

3.

Disconnect the harness connector from front door speaker and remove. 

INSTALLATION

Installation is in the reverse order of removal.

ALNIA1580ZZ

1.

Front door speaker

AV-118

< REMOVAL AND INSTALLATION >

[DISPLAY AUDIO]

REAR DOOR SPEAKER

REAR DOOR SPEAKER

Exploded View

INFOID:0000000010435626

Removal and Installation

INFOID:0000000010435627

REMOVAL

1.

Remove rear door finisher. Refer to 

INT-15, "REAR DOOR FINISHER : Exploded View"

.

2.

Remove rear door speaker bolts, then pull out rear door speaker.

3.

Disconnect the harness connector from the rear door speaker and remove.

INSTALLATION

Installation is in the reverse order of removal.

1.

Rear door speaker

ALNIA1581ZZ

AV

USB INTERFACE AND AUX IN JACK

AV-119

< REMOVAL AND INSTALLATION >

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USB INTERFACE AND AUX IN JACK

Removal and Installation

INFOID:0000000010435628

REMOVAL

1.

Remove center console. Refer to 

IP-18, "Exploded View"

.

2.

Release the pawls (A) on the back of USB interface and AUX in
jack (2).

INSTALLATION

Installation is in the reverse order of removal.

ALNIA1582ZZ

AV-120

< REMOVAL AND INSTALLATION >

[DISPLAY AUDIO]

MICROPHONE

MICROPHONE

Removal and Installation

INFOID:0000000010435629

REMOVAL

1.

Remove the map lamp assembly. Refer to 

INT-24, "Exploded View"

.

2.

Release harness connector (A) by sliding rearward to remove
from the pawl (B).

3.

Release pawls (C) and remove the microphone (1) from the
front room/map lamp assembly.

INSTALLATION

Installation is in the reverse order of removal.

ALNIA1583ZZ

AV

REAR VIEW CAMERA

AV-121

< REMOVAL AND INSTALLATION >

[DISPLAY AUDIO]

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REAR VIEW CAMERA

Removal and Installation

INFOID:0000000010435630

REMOVAL

1.

Remove the back door outer finisher. Refer to 

EXT-45, "Exploded View"

.

2.

Release pawl, disconnect harness connector from rear view camera and remove.

INSTALLATION

Installation is in the reverse order of removal.

AV-122

< REMOVAL AND INSTALLATION >

[DISPLAY AUDIO]

AUDIO ANTENNA

AUDIO ANTENNA

Removal and Installation

INFOID:0000000010435631

REMOVAL

1.

Remove the luggage side upper finisher (RH). Refer to 

INT-28, "Exploded View"

.

2.

Partially lower headlining (rear). Refer to 

INT-24, "Exploded View"

.

3.

Disconnect harness connectors from antenna feeder.

4.

Remove nut from audio antenna and remove.

INSTALLATION

Installation is in the reverse order of removal.

CAUTION:

If the audio antenna nut is not properly tightened, lower sensitivity of the antenna may be experi-
enced. If the nut is over tightened, this will deform the roof panel. 

Audio antenna nut

: 6.5 N·m (0.66 kg-m, 58 in-lb)

AV

ANTENNA FEEDER

AV-123

< REMOVAL AND INSTALLATION >

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ANTENNA FEEDER

Feeder Layout

INFOID:0000000010435632

ANTENNA FEEDER LAYOUT

1.

Antenna base (antenna amp. and 
satellite antenna)

2.

Rod Antenna

3.

M394

4.

M385

E1NIA0073ZZ

AV-124

< PRECAUTION >

[NAVIGATION]

PRECAUTIONS

PRECAUTION

PRECAUTIONS

Precaution for Supplemental Restraint System (SRS) "AIR BAG" and "SEAT BELT 
PRE-TENSIONER"

INFOID:0000000010519312

The Supplemental Restraint System such as “AIR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severity of injury to the driver and front passenger for certain
types of collision. Information necessary to service the system safely is included in the “SRS AIR BAG” and
“SEAT BELT” of this Service Manual.

WARNING:

Always observe the following items for preventing accidental activation.
• To avoid rendering the SRS inoperative, which could increase the risk of personal injury or death in

the event of a collision that would result in air bag inflation, all maintenance must be performed by
an authorized NISSAN/INFINITI dealer.

• Improper maintenance, including incorrect removal and installation of the SRS, can lead to personal

injury caused by unintentional activation of the system. For removal of Spiral Cable and Air Bag
Module, see “SRS AIR BAG”.

• Never use electrical test equipment on any circuit related to the SRS unless instructed to in this Ser-

vice Manual. SRS wiring harnesses can be identified by yellow and/or orange harnesses or harness
connectors.

PRECAUTIONS WHEN USING POWER TOOLS (AIR OR ELECTRIC) AND HAMMERS

WARNING:

Always observe the following items for preventing accidental activation.
• When working near the Air Bag Diagnosis Sensor Unit or other Air Bag System sensors with the

ignition ON or engine running, never use air or electric power tools or strike near the sensor(s) with
a hammer. Heavy vibration could activate the sensor(s) and deploy the air bag(s), possibly causing
serious injury.

• When using air or electric power tools or hammers, always switch the ignition OFF, disconnect the

battery, and wait at least 3 minutes before performing any service.

Precautions for Removing Battery Terminal

INFOID:0000000010519319

• With the adoption of Auto ACC function, ACC power is automatically supplied by operating the intelligent key

or remote keyless entry or by opening/closing the driver side door. In addition, ACC power is supplied even
after the ignition switch is turned to the OFF position, i.e. ACC power is supplied for a certain fixed time.

• When disconnecting the 12V battery terminal, turn off the ACC

power before disconnecting the 12V battery terminal, observing
“How to disconnect 12V battery terminal” described below.
NOTE:
Some ECUs operate for a certain fixed time even after ignition
switch is turned OFF and ignition power supply is stopped. If the
battery terminal is disconnected before ECU stops, accidental DTC
detection or ECU data damage may occur.

HOW TO DISCONNECT 12V BATTERY TERMINAL

Disconnect 12V battery terminal according to Instruction 1 or Instruction 2 described below.
For vehicles parked by ignition switch OFF, refer to Instruction 2.

INSTRUCTION 1

1.

Open the hood.

2.

Turn key switch to the OFF position with the driver side door opened.

3.

Get out of the vehicle and close the driver side door.

4.

Wait at least 3 minutes. For vehicle with the engine listed below, remove the battery terminal after a lapse
of the specified time.

SEF289H

AV

PRECAUTIONS

AV-125

< PRECAUTION >

[NAVIGATION]

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CAUTION:

While waiting, never operate the vehicle such as locking, opening, and closing doors. Violation of
this caution results in the activation of ACC power supply according to the Auto ACC function.

5.

Remove 12V battery terminal.

CAUTION:

After installing 12V battery, always check self-diagnosis results of all ECUs and erase DTC.

INSTRUCTION 2 (FOR VEHICLES PARKED BY IGNITION SWITCH OFF)

1.

Unlock the door with intelligent key or remote keyless entry.
NOTE:
At this moment, ACC power is supplied.

2.

Open the driver side door.

3.

Open the hood.

4.

Close the driver side door.

5.

Wait at least 3 minutes.

CAUTION:

While waiting, never operate the vehicle such as locking, opening, and closing doors. Violation of
this caution results in the activation of ACC power supply according to the Auto ACC function.

6.

Remove 12V battery terminal.

CAUTION:

After installing 12V battery, always check self-diagnosis results of all ECUs and erase DTC.

•  For vehicles with the 2-batteries, be sure to connect the main battery and the sub battery before turning ON

the ignition switch.
NOTE:
If the ignition switch is turned ON with any one of the terminals of main battery and sub battery discon-
nected, then DTC may be detected.

•  After installing the 12V battery, always check "Self Diagnosis Result" of all ECUs and erase DTC.

NOTE:
The removal of 12V battery may cause a DTC detection error.

Precaution for Trouble Diagnosis

INFOID:0000000010435635

AV COMMUNICATION SYSTEM

• Do not apply voltage of 7.0 V or higher to the measurement terminals.
• Use the tester with its open terminal voltage being 7.0 V or less.
• Be sure to turn ignition switch OFF and disconnect the battery cable from the negative terminal before

checking the circuit.

Precaution for Harness Repair

INFOID:0000000010435636

AV COMMUNICATION SYSTEM

• Solder the repaired parts, and wrap with tape. [Frays of twisted line

must be within 110 mm (4.33 in).]

D4D engine

: 20 minutes

K9K engine

: 4 minutes

M9R engine

: 4 minutes

R9M engine

: 4 minutes

V9X engine

: 4 minutes

PKIA0306E

AV-126

< PRECAUTION >

[NAVIGATION]

PRECAUTIONS

• Do not perform bypass wire connections for the repair parts. (The

spliced wire will become separated and the characteristics of
twisted line will be lost.)

Precaution for Work

INFOID:0000000010435637

• When removing or disassembling each component, be careful not to damage or deform it. If a component

may be subject to interference, be sure to protect it with a shop cloth.

• When removing (disengaging) components with a screwdriver or similar tool, be sure to wrap the component

with a shop cloth or vinyl tape to protect it.

• Protect the removed parts with a shop cloth and prevent them from being dropped.
• Replace a deformed or damaged clip.
• If a part is specified as a non-reusable part, always replace it with a new one.
• Be sure to tighten bolts and nuts securely to the specified torque.
• After installation is complete, be sure to check that each part works properly.
• Follow the steps below to clean components:
- Water soluble dirt:
• Dip a soft cloth into lukewarm water, wring the water out of the cloth and wipe the dirty area.
• Then rub with a soft, dry cloth.
- Oily dirt:
• Dip a soft cloth into lukewarm water with mild detergent (concentration: within 2 to 3%) and wipe the dirty

area.

• Then dip a cloth into fresh water, wring the water out of the cloth and wipe the detergent off.
• Then rub with a soft, dry cloth.
- Do not use organic solvent such as thinner, benzene, alcohol or gasoline.
- For genuine leather seats, use a genuine leather seat cleaner.

PKIA0307E

AV

PREPARATION

AV-127

< PREPARATION >

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PREPARATION

PREPARATION

Special Service Tool

INFOID:0000000010435638

The actual shape of the tools may differ from those illustrated here.

Commercial Service Tools

INFOID:0000000010435639

Tool number
(TechMate No.)
Tool name

Description

—

(J-46534)
Trim Tool Set

Removing trim components

AWJIA0483ZZ

Tool name

Description

Power tool

Loosening nuts, screws and bolts

PIIB1407E

AV-128

< SYSTEM DESCRIPTION >

[NAVIGATION]

COMPONENT PARTS

SYSTEM DESCRIPTION

COMPONENT PARTS

Component Parts Location

INFOID:0000000010435640

A. Center of back door

B. View with glove box removed

E1NIA0074ZZ

No.

Component

Function

1.

Rod antenna

Refer to 

AV-131, "Rod Antenna, Antenna Amp., Satellite Antenna and Antenna 

Feeder"

.

2.

Antenna base (antenna amp. and satellite 
antenna)

3.

Rear door speaker RH

Refer to 

AV-129, "Speakers"

.

4.

Front door speaker RH

5.

Front camera

Refer to 

AV-131, "Front Camera"

.

6.

Front door speaker LH

Refer to 

AV-129, "Speakers"

.

7.

Side camera

Refer to 

AV-131, "Side Cameras"

.

8.

Rear door speaker LH

Refer to 

AV-129, "Speakers"

.

9.

Microphone

Refer to 

AV-130, "Microphone"

.

10.

GPS antenna

Refer to 

AV-133, "GPS Antenna"

.

11.

Front tweeter LH

Refer to 

AV-129, "Speakers"

.

12.

Steering angle sensor

Refer to 

AV-131, "Steering Angle Sensor"

.

13.

Steering switches

Refer to 

AV-130, "Steering Switches"

.

14.

Front tweeter RH

Refer to 

AV-129, "Speakers"

.