Nissan Qashqai J11. Manual - part 2139

 

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Nissan Qashqai J11. Manual - part 2139

 

 

AV

MULTI AV SYSTEM

AV-245

< SYMPTOM DIAGNOSIS >

[NAVIGATION]

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SYMPTOM DIAGNOSIS

MULTI AV SYSTEM

Symptom Table

INFOID:0000000010435737

RELATED TO AUDIO

Symptoms

Check items

Probable malfunction location

The disk cannot be removed.

AV control unit

Malfunction in AV control unit.
Refer to 

AV-142, "On Board Diagnosis 

Function"

.

No sound comes out or the level of the 
sound is low.

No sound from all speakers.

• Speaker circuit shorted to ground.

Refer to 

AV-159, "Wiring Diagram"

.

• AV control unit power supply and ground 

circuits malfunction.
Refer to 

AV-230, "AV CONTROL UNIT : 

Diagnosis Procedure"

.

Only a certain speaker (front tweeter LH, 
front tweeter RH, front door speaker LH, 
front door speaker RH, rear door speaker 
LH, rear door speaker RH) does not output 
sound.

• Poor connector connection of speaker.
• Sound signal circuit malfunction between 

AV control unit and speaker.
Refer to:

-

AV-233, "Diagnosis Procedure"

 (front 

tweeter).

-

AV-235, "Diagnosis Procedure"

 (front 

door speaker).

-

AV-237, "Diagnosis Procedure"

 (rear 

door speaker).

• Malfunction in speaker.

Refer to:

-

AV-262, "Removal and Installation"

 (front 

tweeter).

-

AV-263, "Removal and Installation"

 (front 

door speaker).

-

AV-264, "Removal and Installation"

 (rear 

door speaker).

• Malfunction in AV control unit.

Refer to 

AV-142, "On Board Diagnosis 

Function"

.

AV-246

< SYMPTOM DIAGNOSIS >

[NAVIGATION]

MULTI AV SYSTEM

RELATED TO HANDS-FREE PHONE

• Before performing diagnosis, confirm that the cellular phone being used by the customer is compatible with

the vehicle.

• It is possible that a malfunction is occurring due to a version change of the phone even though the phone is

a compatible type. This can be confirmed by changing the cellular phone to another compatible type, and
check that it operates normally. It is important to determine whether the cause of the malfunction is the vehi-
cle or the cellular phone.

Noise is mixed with audio.

Noise comes out from all speakers.

Malfunction in AV control unit.
Refer to 

AV-142, "On Board Diagnosis 

Function"

.

Noise comes out only from a certain speak-
er (front tweeter LH, front tweeter RH, front 
door speaker LH, front door speaker RH, 
rear door speaker LH, rear door speaker 
RH).

• Poor connector connection of speaker.
• Sound signal circuit malfunction between 

AV control unit and speaker.
Refer to:

-

AV-233, "Diagnosis Procedure"

 (front 

tweeter).

-

AV-235, "Diagnosis Procedure"

 (front 

door speaker).

-

AV-237, "Diagnosis Procedure"

 (rear 

door speaker).

• Malfunction in speaker.
• Poor Installation of speaker (e.g. back-

lash and looseness).
Refer to:

-

AV-262, "Removal and Installation"

 (front 

tweeter).

-

AV-263, "Removal and Installation"

 (front 

door speaker).

-

AV-264, "Removal and Installation"

 (rear 

door speaker).

• Malfunction in AV control unit.

Refer to 

AV-142, "On Board Diagnosis 

Function"

.

Noise is mixed with radio only (when the ve-
hicle hits a bump or while driving over bad 
roads)

Poor connector connection of antenna or 
antenna feeder.
Refer to 

AV-273, "Feeder Layout"

.

No radio reception or poor reception.

• Other audio sounds are normal.
• Any radio station cannot be received or 

poor reception is caused even after mov-
ing to a service area with good reception 
(e.g. a place with clear view and no ob-
stacles generating external noises).

• Antenna amp. ON signal circuit malfunc-

tion.
Refer to 

AV-216, "Diagnosis Procedure"

.

• Poor connector connection of antenna or 

antenna feeder.
Refer to 

AV-273, "Feeder Layout"

.

No satellite radio reception.

There is malfunction in the CONSULT self 
diagnosis result.
Refer to 

AV-143, "CONSULT Function"

.

• Malfunction in antenna, antenna feeder 

or AV control unit. Perform DTC diagno-
sis.
Refer to 

AV-213, "Diagnosis Procedure"

.

• Poor continuity in antenna feeder.
• Poor connector connection of antenna or 

antenna feeder.
Refer to 

AV-273, "Feeder Layout"

.

There is no malfunction in the CONSULT 
self diagnosis result.
Refer to 

AV-143, "CONSULT Function"

.

• Poor continuity in antenna feeder.
• Poor connector connection of antenna or 

antenna feeder.

• Loose satellite radio antenna mounting 

nut.
Refer to 

AV-273, "Feeder Layout"

.

Buzz/rattle sound from speaker

The majority of buzz/rattle sounds are not 
indicative of an issue with the speaker, usu-
ally something nearby the speaker is caus-
ing the buzz/rattle.

Refer to "SQUEAK AND RATTLE TROU-
BLE DIAGNOSIS" in the appropriate interi-
or trim section.

Symptoms

Check items

Probable malfunction location

AV

MULTI AV SYSTEM

AV-247

< SYMPTOM DIAGNOSIS >

[NAVIGATION]

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Check Compatibility

1.

Make sure the customer

s Bluetooth

®

 related concern is understood.

2.

Verify the customer

s concern.

NOTE:
The customer

s phone may be required, depending upon their concern.

3.

Write down the customer

s phone brand, model and service provider.

NOTE:
It is necessary to know the service provider. On occasion, a given phone may be on the approved list with
one provider, but may not be on the approved list with other providers.

4.

Go to “www.nissanusa.com/bluetooth/”.

a.

Using the website

s search engine, find out if the customer

s phone is on the approved list.

b.

If the customer

s phone is NOT on the approved list:

Stop diagnosis here. The customer needs to obtain a Bluetooth

®

 phone that is on the approved list before

any further action.

c.

If the feature related to the customer

s concern shows as “N” (not compatible):

Stop diagnosis here. If the customer still wants the feature to function, they will need to get an approved
phone showing the feature as “Y” (compatible) in the “Basic Features”.

d.

If the feature related to the customer

s concern shows as “Y” (compatible):

Perform diagnosis as per the following table.

RELATED TO NAVIGATION

Symptoms

Check items

Probable malfunction location

Does not recognize cellular phone connec-
tion (no connection is displayed on the dis-
play at the guide).

Repeat the registration of cellular phone.

Malfunction in AV control unit.
Replace AV control unit. Refer to 

AV-259, 

"Removal and Installation"

.

Hands-free phone cannot be established.

• Hands-free phone operation can be 

made, but the communication cannot be 
established.

• Hands-free phone operation can be per-

formed, however, voice between each 
other cannot be heard during the conver-
sation.

The other party

s voice cannot be heard by 

hands-free phone.

Check the “microphone speaker” in Inspec-
tion & Adjustment Mode if sound is heard.

Originating sound is not heard by the other 
party with hands-free phone communica-
tion.

Sound operation function is normal.

Sound operation function does not work.

Microphone signal circuit malfunction.
Refer to 

AV-239, "Diagnosis Procedure"

.

The system cannot be operated.

• The voice recognition can be controlled.

• Steering switch

s , , 

and 

 

switch works, but 

 does not work.

Steering switch malfunction.
Replace steering switch. Refer to 

AV-261, 

"Removal and Installation"

.

Steering switch

s , , , 

and 

 switches do not work.

Steering switch signal circuit malfunction.
Refer to 

AV-241, "Diagnosis Procedure"

.

All steering switches do not work.

Steering switch ground circuit malfunction.
Refer to 

AV-241, "Diagnosis Procedure"

.

AV-248

< SYMPTOM DIAGNOSIS >

[NAVIGATION]

MULTI AV SYSTEM

RELATED TO AROUND VIEW MONITOR

Symptoms

Check items

Probable malfunction location

Navigation system is inoperative.

Navigation malfunction.

• Malfunction in SD card.
• Malfunction in AV control unit.

Refer to 

AV-142, "On Board Diagnosis 

Function"

.

Steering switches malfunction.

Steering switch signal circuit malfunction.
Refer to 

AV-241, "Diagnosis Procedure"

.

Voice activated control malfunction.

Microphone signal circuit malfunction.
Refer to 

AV-239, "Diagnosis Procedure"

.

Steering switch signal circuit malfunction.
Refer to 

AV-241, "Diagnosis Procedure"

.

Symptoms

Check items

Probable malfunction location

Display does not switch to camera 
image when CAMERA switch is 
pressed or selector lever is in R (re-
verse). 

Around view monitor control unit mal-
function.

Around view monitor control unit power supply and 
ground circuits malfunction.
Refer to 

AV-230, "AROUND VIEW MONITOR CON-

TROL UNIT : Diagnosis Procedure"

.

Camera image signal circuit (output) 
malfunction.

Camera image signal circuit (output) malfunction be-
tween around view monitor control unit and display 
unit.
Refer to 

AV-152, "WITHOUT DRIVER ASSISTANCE 

SYSTEM : Reference Value"

.

Display switches to camera image 
when CAMERA switch is pressed or 
selector lever is in R (reverse), but 
all views are not displayed. 

Camera image signal circuit (input) mal-
function.

Camera image signal circuit (input) malfunction be-
tween camera and around view monitor control unit.
Refer to:

AV-199, "Diagnosis Procedure"

 (front camera).

AV-191, "Diagnosis Procedure"

 (rear camera).

AV-203, "Diagnosis Procedure"

 (side camera LH).

AV-195, "Diagnosis Procedure"

 (side camera RH).

Camera image is rolling.

Camera image signal circuit (output) 
malfunction.

Camera image signal circuit (output) malfunction be-
tween around view monitor control unit and display 
unit.
Refer to 

AV-152, "WITHOUT DRIVER ASSISTANCE 

SYSTEM : Reference Value"

.

Display does not switch to rear view 
monitor even when selector lever is 
in R (reverse). 

Reverse signal circuit malfunction.

Reverse signal circuit between BCM and around view 
monitor control unit.
Refer to 

AV-152, "WITHOUT DRIVER ASSISTANCE 

SYSTEM : Reference Value"

.

Predicted course line display in front 
view and rear view is malfunction-
ing. 

Steering angle sensor malfunction.

Predicted course line center position is malfunction-
ing. 
Refer to 

AV-180, "PREDICTED COURSE LINE CEN-

TER POSITION ADJUSTMENT : Work Procedure"

.

Front view and front of birds-eye 
view is not displayed.

• Front camera malfunction.
• Front camera image signal circuit mal-

function.

• Front camera power supply and ground circuits 

malfunction.

• Front camera image signal circuit malfunction be-

tween front camera and around view monitor con-
trol unit.

Refer to 

AV-199, "Diagnosis Procedure"

.

Rear view and rear of birds-eye 
view is not displayed.

• Rear view camera malfunction.
• Rear view camera image signal circuit 

malfunction.

• Rear view camera power supply and ground cir-

cuits malfunction.

• Rear view camera image signal circuit malfunction 

between rear view camera and around view moni-
tor control unit.

Refer to 

AV-191, "Diagnosis Procedure"

.

 

 

 

 

 

 

 

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