Chery Tiggo T11 LHD. Manual - part 102
"One-to-one" consulting service card
Owner's name: ____ _
Date of purchasing: _______
Sales and service unit:
Model:
VIN:
The following items shall be confirmed by the
owner:
2.
Confirmation of matters of concern when delivery (“√”
for yes and “×” for no)
□
Basic methods of application has been introduced,
vehicle has been inspected face to face when delivery
□
Warranty service regulation has been clarified
□
Notices of driving have been clarified
□
The significance of regular maintenance as well as
maintenance time/ mileage intervals has been clarified
□
The significance of accepting maintenance /service in
Chery Authorized Service Station has been
acknowledged.
□
"Maintenance Manual" and "Instruction Manual" have
been delivered, and reminded the owner to read
carefully
□
Usage and function of Chery Company's customer
service hot line have been acknowledged
5.
Introduction of “one-to-one” consulting service mode ("√"
for yes and "×" for no)
□
Always contact your service consultant if the owner has
any problem or requirement, while not someone else
□
The service consultant is the only person who is
designated by the service station to communicate with
the owner
□
"One-to-one ": only one service consultant shoulders the
responsibility of one owner
□
If not satisfied, owner can select another service
consultant
6.
Introduction of service consultant's main work
（"√" for
yes and "×" for no
）
□
Service and reception of repair and maintenance
requirement □ Accept complaints
□
Regular maintenance reminding and return visit
□
Consulting and solutions for repair/maintenance
□
Regular greeting return visit
□
Repair/maintenance reservation accepting
□
Service activities reminding and return visit
□
Annual review reminding/accepting
□
Significant festivals greeting
□
Miscellaneous items handling of owner's requirement
7.
Establishment of “one-to-one" consulting service relation
Signature of owner / date:
Signature of service consultant/ date:
Business card of service consultant
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