Buick Verano (2017 year). Manual

Buick Verano Owner Manual (GMNA- Localizing-U.S./Canada-10122753) -

2017 - crc - 5/16/16

310

Service and Maintenance

Additional
Maintenance and Care

Your vehicle is an important
investment and caring for it properly
may help to avoid future costly
repairs. To maintain vehicle
performance, additional
maintenance services may be
required.

It is recommended that your dealer
perform these services — their
trained dealer technicians know
your vehicle best. Your dealer can
also perform a thorough
assessment with a multi-point
inspection to recommend when your
vehicle may need attention.

The following list is intended to
explain the services and conditions
to look for that may indicate
services are required.

Battery

The 12-volt battery supplies power
to start the engine and operate any
additional electrical accessories.
.

To avoid break-down or failure to
start the vehicle, maintain a
battery with full cranking power.

Trained dealer technicians have
the diagnostic equipment to test
the battery and ensure that the
connections and cables are
corrosion-free.

Belts
.

Belts may need replacing if they
squeak or show signs of
cracking or splitting.

Trained dealer technicians have
access to tools and equipment
to inspect the belts and
recommend adjustment or
replacement when necessary.

Brakes

Brakes stop the vehicle and are
crucial to safe driving.
.

Signs of brake wear may include
chirping, grinding, or squealing
noises, or difficulty stopping.

Trained dealer technicians have
access to tools and equipment
to inspect the brakes and
recommend quality parts
engineered for the vehicle.

Fluids

Proper fluid levels and approved
fluids protect the vehicle’s systems
and components. See
Recommended Fluids and
Lubricants 0 313 for GM approved
fluids.
.

Engine oil and windshield
washer fluid levels should be
checked at every fuel fill.

Instrument cluster lights may
come on to indicate that fluids
may be low and need to be
filled.

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311

Hoses

Hoses transport fluids and should
be regularly inspected to ensure
that there are no cracks or leaks.
With a multi-point inspection, your
dealer can inspect the hoses and
advise if replacement is needed.

Lamps

Properly working headlamps,
taillamps, and brake lamps are
important to see and be seen on
the road.
.

Signs that the headlamps need
attention include dimming, failure
to light, cracking, or damage.
The brake lamps need to be
checked periodically to ensure
that they light when braking.

With a multi-point inspection,
your dealer can check the lamps
and note any concerns.

Shocks and Struts

Shocks and struts help aid in control
for a smoother ride.
.

Signs of wear may include
steering wheel vibration, bounce/
sway while braking, longer
stopping distance, or uneven
tire wear.

As part of the multi-point
inspection, trained dealer
technicians can visually inspect
the shocks and struts for signs
of leaking, blown seals,
or damage, and can advise
when service is needed.

Tires

Tires need to be properly inflated,
rotated, and balanced. Maintaining
the tires can save money and fuel,
and can reduce the risk of tire
failure.
.

Signs that the tires need to be
replaced include three or more
visible treadwear indicators; cord
or fabric showing through the
rubber; cracks or cuts in the
tread or sidewall; or a bulge or
split in the tire.

Trained dealer technicians can
inspect and recommend the right
tires. Your dealer can also
provide tire/wheel balancing
services to ensure smooth
vehicle operation at all speeds.
Your dealer sells and services
name brand tires.

Vehicle Care

To help keep the vehicle looking like
new, vehicle care products are
available from your dealer. For
information on how to clean and
protect the vehicle’s interior and
exterior, see Interior Care 0 297 and
Exterior Care 0 292.

Wheel Alignment

Wheel alignment is critical for
ensuring that the tires deliver
optimal wear and performance.
.

Signs that the alignment may
need to be adjusted include
pulling, improper vehicle
handling, or unusual tire wear.

Your dealer has the required
equipment to ensure proper
wheel alignment.

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312

Service and Maintenance

Windshield

For safety, appearance, and the
best viewing, keep the windshield
clean and clear.
.

Signs of damage include
scratches, cracks, and chips.

Trained dealer technicians can
inspect the windshield and
recommend proper replacement
if needed.

Wiper Blades

Wiper blades need to be cleaned
and kept in good condition to
provide a clear view.
.

Signs of wear include streaking,
skipping across the windshield,
and worn or split rubber.

Trained dealer technicians can
check the wiper blades and
replace them when needed.

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Buick Verano Owner Manual (GMNA- Localizing-U.S./Canada-10122753) -

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Service and Maintenance

313

Recommended Fluids, Lubricants, and Parts

Recommended Fluids and Lubricants

Usage

Fluid/Lubricant

Automatic Transmission

DEXRON

-VI Automatic Transmission Fluid.

Engine Coolant

50/50 mixture of clean, drinkable water and use only DEX-COOL

Coolant.

See Engine Coolant 0 237.

Engine Oil

Engine oil meeting the dexos1™ specification of the proper SAE viscosity
grade. ACDelco dexos1 Synthetic Blend is recommended. See Engine
Oil 0 232.

Hydraulic Brake System

DOT 3 Hydraulic Brake Fluid (GM Part No. 19299818, in
Canada 19299819).

Key Lock Cylinders, Hood, Door, and

Trunk Lid Hinges

Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in
Canada 10953474).

Weatherstrip Conditioning

Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or
Dielectric Silicone Grease (GM Part No. 12345579, in Canada 10953481).

Windshield Washer

Automotive windshield washer fluid that meets regional freeze protection
requirements.

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314

Service and Maintenance

Maintenance Replacement Parts

Replacement parts identified below by name, part number, or specification can be obtained from your dealer.

Part

GM Part Number

ACDelco Part Number

Engine Air Cleaner/Filter

13272719

A3144C

Passenger Compartment Air Filter

13271190

CF181

Engine Oil Filter

12605566

PF457G

Spark Plugs

12620540

41-108

Wiper Blades

Driver Side – 67.5 cm (26.6 in)

13348838

—

Passenger Side – 62.5 cm (24.6 in)

13348836

—

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Buick Verano Owner Manual (GMNA- Localizing-U.S./Canada-10122753) -

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Service and Maintenance

315

Maintenance Records

After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.

Date

Odometer

Reading

Serviced By

Services Performed

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316

Technical Data

Vehicle Identification

Vehicle Identification

Number (VIN) . . . . . . . . . . . . . . . 316

Service Parts Identification

Label . . . . . . . . . . . . . . . . . . . . . . . . 316

Vehicle Data

Capacities and

Specifications . . . . . . . . . . . . . . . 317

Engine Drive Belt Routing . . . . 318

Vehicle Identification

Vehicle Identification
Number (VIN)

This legal identifier is in the front
corner of the instrument panel, on
the driver side of the vehicle. It can
be seen through the windshield from
outside. The Vehicle Identification
Number (VIN) also appears on the
Vehicle Certification and Service
Parts labels and certificates of title
and registration.

Engine Identification

The eighth character in the VIN is
the engine code. This code
identifies the vehicle's engine,
specifications, and replacement
parts. See “Engine Specifications”
under Capacities and Specifications
0 317 for the vehicle's engine code.

Service Parts
Identification Label

This label, in either the glove box or
the trunk area, has the following
information:
.

Vehicle Identification
Number (VIN).

Model designation.

Paint information.

Production options and special
equipment.

Do not remove this label from the
vehicle.

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Technical Data

317

Vehicle Data

Capacities and Specifications

Application

Capacities

Metric

English

Air Conditioning Refrigerant

For the air conditioning system refrigerant type and

charge amount, see the refrigerant label under the

hood. See your dealer for more information.

Engine Cooling System

8.5 L

9.0 qt

Engine Oil with Filter

4.7 L

5.0 qt

Fuel Tank

59.0 L

15.6 gal

Wheel Nut Torque

140 Y

100 lb ft

All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this
manual. Recheck fluid level after filling.

Engine Specifications

Engine

VIN Code

Transmission

Spark Plug Gap

2.4L L4 Engine

Automatic

0.75–0.90 mm (0.030–

0.035 in)

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Customer Information

resolved by your dealership without
further help, in the U.S., call
1-800-521-7300. In Canada, contact
General Motors of Canada
Customer Care Centre at
1-800-263-3777 (English) or
1-800-263-7854 (French).

We encourage you to call the
toll-free number in order to give the
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.

Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.

Dealership name and location.

Vehicle delivery date and
present mileage.

When contacting Buick, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first.

STEP THREE — U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with the new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line

Program

to enforce your rights.

The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.

You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:

BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201

Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line

This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

STEP THREE — Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada

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321

Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.

For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:

Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).

Customer Assistance
Offices

Buick encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Buick, the letter
should be addressed to:

United States and Puerto Rico

Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com

1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112

From U.S. Virgin Islands:

1-800-496-9994

Canada

General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca

1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800

All Overseas Locations

Please contact the local General
Motors Business Unit.

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Customer Information

Customer Assistance for
Text Telephone (TTY)
Users

To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Buick has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Buick by dialing:
1-800-832-8425. TTY users in
Canada can dial 1-800-263-3830.

Online Owner Center

Online Owner Experience
(U.S.) my.buick.com

The Buick online owner experience
allows interaction with Buick and
keeps important vehicle-specific
information in one place.

Membership Benefits

: Download owner manuals and

view vehicle-specific how-to videos.

: View maintenance schedules,

alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.

: View and print dealer-recorded

service records and self-recorded
service records.

: Select a dealer and view

locations, maps, phone numbers,
and hours.

: Track your vehicle’s warranty

information.

: View active recalls by Vehicle

Identification Number (VIN). See
Vehicle Identification Number
(VIN) 0 316.

: View GM Card, SiriusXM

Satellite radio (if equipped), and
OnStar account information.

: Chat with online help

representatives.

See my.buick.com to register your
vehicle.

Buick Owner Centre (Canada)
buickowner.ca

Visit the Buick Owner Centre:
.

Chat live with online help
representatives.

Use the Vehicle Tools section.

Access third party enthusiast
sites and social media networks.

Locate owner resources such as
lease-end, financing, and
warranty information.

Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.

Download the owner manual for
your vehicle, quickly and easily.

Find the Buick-recommended
maintenance services for your
vehicle.

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GM Mobility
Reimbursement Program

This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.

For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.

General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.

Roadside Assistance
Program

For U.S.-purchased vehicles, call
1-800-252-1112; (Text Telephone
(TTY): 1-888-889-2438).

For Canadian-purchased vehicles,
call 1-800-268-6800.

Service is available 24 hours a day,
365 days a year.

Calling for Assistance

When calling Roadside Assistance,
have the following information
ready:
.

Your name, home address, and
home telephone number.

Telephone number of your
location.

Location of the vehicle.

Model, year, color, and license
plate number of the vehicle.

Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.

Description of the problem.

Coverage

Services are provided for the
duration of the vehicle’s powertrain
warranty.

In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.

Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Buick reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.

General Motors North America and
Buick reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.

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Customer Information

Services Provided

Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.

Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have
OnStar

. For security reasons,

the driver must present
identification before this service
is given.

Emergency Tow from a Public
Road or Highway: Tow to the
nearest Buick dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in
sand, mud, or snow.

Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.

Battery Jump Start: Service to
jump start a dead battery.

Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 805 km (500 mi).

Services Not Included in
Roadside Assistance

Impound towing caused by
violation of any laws.

Legal fines.

Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.

Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.

Services Specific to
Canadian-Purchased Vehicles

Fuel Delivery: Reimbursement
is up to 7 liters. Diesel fuel
delivery may be restricted.
Propane and other fuels are not
provided through this service.

Lock-Out Service: Vehicle
registration is required.

Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help you
make arrangements and explain
how to receive payment.

Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt

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325

to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.

Scheduling Service
Appointments

When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.

If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.

If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.

Courtesy Transportation
Program

To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.

Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.

Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “Limited Warranty and
Owner Assistance Information”

furnished with each new vehicle
provides detailed warranty coverage
information.

Transportation Options

Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:

Shuttle Service

This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area.

Public Transportation or Fuel
Reimbursement

If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM for shuttle service. If U.S.
customers arrange their own
transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs

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Buick Verano (2017 year). Manual - part 20