Mazda Training manual - part 162

Conflict Management 

Curriculum Training 

55 

Getting stress under control 

When we are faced with a stressful situation we often don’t know what we can do. 

We worry and become more stressed. 

Try this four-step approach: 

•  Be aware of what stresses you – and how you react to it 
•  Recognise what you can change 
•  Learn to moderate your emotional and physical responses 
•  Build your physical reserves, and maintain your emotional reserves. 
  

Your Notes 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Conflict 

Management 

 

56 

Curriculum Training

 

4.5 

Review of the Session 

In this session we have examined the best ways to deal with conflict and stress; the 
techniques and skills to be used. 

 

AC15 – SESSION REVIEW 

 

 

 

Your Notes 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Practical Skills 

Curriculum Training 

57 

5. Practical 

Skills 

 

AC16 – PRACTICAL LEARNING 

 

 

 

 Practical 

Skills 

 

58 

Curriculum Training