Mazda Training manual - part 160

 

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Mazda Training manual - part 160

 

 

Conflict Management 

Curriculum Training 

47 

Now complete the scoring sheet, coming to a total for each column. Circle, below, the 
letters that you circled for each item on the questionnaire. 

 

 

Competing  

(Forcing) 

Collaborating   

(Problem Solving) 

Compromising 

(Sharing) 

Avoiding     

(Withdrawal) 

Accommodating 

(Smoothing) 

1  

 

 

2  

 

 

3 A 

 

 

 

4  

 

 

5  

 

B   

6 B 

 

 

 

7  

 

A   

8 A 

B  

 

 

9 B 

 

 

 

10 A 

 

 

 

11  

 

 

12  

 

 

13 B 

 

 

 

14 B 

A  

 

 

15  

 

 

16 B 

 

 

 

17 A 

 

 

 

18  

 

 

19  

 

 

20  

 

 

21  

 

 

22 B 

 

 

 

23  

 

 

24  

 

 

25 A 

 

 

 

26  

 

 

27 A 

 

 

 

28  

 

 

29  

 

 

30  

 

 

TOTAL 

 

 

 

 

 

 

 Conflict 

Management 

 

48 

Curriculum Training

 

The Competitor: Assertive / Uncooperative 

Winning is everything and nothing is going to stop you.  

Useful when: 
•  you want to force a solution 
•  you want to assert your authority 
It is not the style to use when you wish to work well with other people, as it ignores others’ 
feelings and opinions. 

 

The Compromiser: (Middle of the Road) 

Winning something, while losing a little, is OK. 

Useful when: 
•  two opponents with equal powers are strongly committed to mutual goals 
•  you want to achieve a temporary settlement to a complex issue 
•  you need to get a problem sorted out quickly. 

 

The Avoider: Unassertive / Uncooperative 

“This isn’t the right place or time to address this issue.” 

However, it can be useful when: 
•  an issue is trivial or when other more important matters have to be dealt with 
•  the potential damage of confronting the conflict outweighs the benefits of resolving it 
•  you want time to let people cool down 
•  others can resolve the problem more effectively than you can. 

 

The Accommodator: Unassertive / Cooperative 

The need to put your own opinion across is less important than maintaining a relationship. 

Useful when: 
•  you want to show that you are reasonable 
•  the issue is more important to some other person than it is to you 
•  preserving harmony and avoiding disruption are particularly important 
•  it would help others to develop by learning from their mistakes. 

Conflict Management 

Curriculum Training 

49 

The Collaborator: Assertive / Cooperative 

Teamwork and cooperation help everyone achieve their goals – and maintain relationships. 

Useful when: 
•  you need to find a solution when both sets of concern are too important to compromise 
•  your objective is to learn – understanding the views of others 
•  you need commitment from everyone 
•  it would be useful to overcome any hard feelings that have arisen. 

 Conflict 

Management 

 

50 

Curriculum Training

 

 

COMPETITOR 

I WIN – YOU LOSE 

 

COLLABORATOR

I WIN – YOU WIN

 

 

 

 

COMPROMISER 

YOU BEND – I BEND 

 

ASSERTIVE 

 

 

 

UNASSERTIVE

AVOIDER 

NO WINNER – NO LOSER 

 

ACCOMMODATOR

I LOSE – YOU WIN

 UNCOOPERATIVE 

COOPERATIVE

 

ASSERTIVENESS 

 

 

 

COOPERATION 

The act of working together to reach a solution suitable for us both: 
•  Give and take 
•  Teamwork. 

Your Notes 

 

 

 

 

 

 

 

 

 

 

 

 

 

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