Honda Ridgeline. Manual - part 526
How to Answer Client Questions About
Navigation Coverage
Precaution on Customer ‘‘Sneak Previews’’
Is my address covered by the navigation system?
Is my city covered by the navigation system?
The gas station on my corner is now a restaurant. Why
is it still incorrect in the navigation system?
FAQs
23-70
Navigation System
General Troubleshooting Information (cont’d)
If the DVD is defective, or has any of the issues
mentioned above, return the vehicle to your customer
and recommend that they order the proper DVD from
the Honda Disc Fulfillment Center (see ORDERING A
DVD).
NOTE: If it is determined that the navigation unit is
defective (through the appropriate service manual
troubleshooting procedures) and the DVD will not eject,
order a replacement navigation unit, and also order a
DVD from the Honda Disc Fulfillment Center.
Some customers may ask questions regarding a city,
address or POI (point of interest) covered by the
navigation system. It is better to verify a coverage
question on an actual vehicle than to disappoint your
customer by promising coverage that may be
incomplete or missing in their area. The following
suggestions can be used to answer coverage inquiries
from your customer.
Using a current production vehicle (of the same model),
try entering the customer’s address (street first) to see if
their area is covered. Always enter the street first,
because sometimes their city may be included in a
neighboring township, or under some lager
metropolitan city name. If the address is shown in a
later year vehicle, but not your customer’s vehicle, you
might want to recommend that your customer purchase
an update.
For general questions about whether a city is covered,
view the map coverage link on the DVD order site. On
the site, you enter a year and model, and then click on
the Coverage link. You then select a state or province,
and the cities are listed. Of course, this does not
guarantee that the customer’s road or address is in the
system. Verifying on an actual production vehicle is
always the best guarantee that your information is
accurate.
For POI-related customer questions, explain that
businesses are constantly moving, and there can be a
considerable lag in updating the millions of POIs in the
system. The database is updated annually, and the best
way to the verify whether the POI is accurate is verify
the inquiry on a current production vehicle.
Answers to these and other questions regarding
coverage can be found in these locations:
• In the Frequently Asked Questions section of the
navigation system manual.
• At the on-line DVD order site, by clicking on the
link (see ORDERING A DVD).
Your client might request a look (or ‘‘sneak preview’’) at
features in the latest navigation software. You should
never preview a navigation DVD in a customer’s vehicle.
Inserting a new DVD installs the latest software from
the DVD into the memory of the customer’s navigation
system. When the original DVD is reinstalled, the newer
software remains in memory and is often incompatible
with the customer’s original DVD Map and POI
database.
If your customer wishes to see the latest navigation
coverage or software features, demonstrate it on an in-
stock vehicle that already has the latest DVD version.
If, by chance, a newer version is located accidentally,
either by the dealer or the customer, the only remedy is
to enter the navigation diagnostic mode’s Version
screen and do a forced download. Refer to the
for
applicable patches that may need reinstalling.
iN