Toyota Corolla (2020 year). Owner's manual - part 22

342

5-11. Voice command system operation

only be performed when the 

audio/visual system is turned on.

343

5-12. Mobile Assistant operation

5

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5-12.Mobile Assistant operation 

●

While a phone call is active, the 

Mobile Assistant cannot be used.

●

If using the navigation feature of 

the cellular phone, ensure the 
active audio source is Bluetooth

®

 

audio or iPod in order to hear turn 

by turn direction prompts.

●

Wait for the listening beeps before 

using the Mobile Assistant.

●

The Mobile Assistant may not rec-

ognize commands in the following 

situations:

• Spoken too quickly.

• Spoken at a low or high volume.

• The windows are open.

• Passengers are talking while the 

Mobile Assistant is being used.

• The fan speed of the air condition-

ing system is set at high.

• The air conditioning vents are 

turned toward the microphone.

Mobile Assist supports the Siri 
Eyes Free Mode and Google 
App. The available features and 
functions may vary based on the 
iOS/Android version installed on 
the connected device.



Type A

1

Press and hold the talk 
switch on the steering wheel 
until Mobile Assistant screen 
is displayed.



Type B

1

Press and hold the 

 switch 

on the steering wheel until 

Mobile Assistant

The Mobile Assistant func-
tion is a voice input assist 
function. Mobile Assist sup-
ports the Siri Eyes Free 
Mode and Google App. 
(Google App can be used 
only with the corresponding 
device.) Instructions can be 
spoken into the vehicle 
microphone as if speaking a 
command to the phone. The 
content of the request is 
then interpreted by the 
phone and the result is out-
put from the vehicle speak-
ers. To operate the Mobile 
Assistant, a compatible 
device must be registered 
and connected to this sys-
tem via Bluetooth

®

. 

(P.276)
When an Apple CarPlay 
connection is established, 
this function will be unavail-
able.

Connectable devices and 
available functions

Mobile Assistant opera-
tion

344

5-12. Mobile Assistant operation

Mobile Assistant screen is 
displayed.

2

The Mobile Assistant can be 
used only when the following 
screen is displayed.



Type A: To cancel the Mobile 
Assistant, select “Cancel” or 
press and hold the talk switch 
on the steering wheel.
Type B: To cancel the Mobile 
Assistant, select “Cancel” or 
press and hold the 

 switch 

on the steering wheel.



Type A: To restart the Mobile 
Assistant for additional com-
mands, press the talk switch 
on the steering wheel.
Type B: To restart the Mobile 
Assistant for additional com-
mands, press the 

 switch 

on the steering wheel.

• Mobile Assistant can only be 

restarted after the system 
responds to a voice command.

• After some phone and music 

commands, the Mobile Assistant 
feature will automatically end to 
complete the requested action.



The volume of the Mobile 
Assistant can be adjusted 
using the “POWER VOLUME” 
knob or steering wheel vol-
ume control switches. The 
Mobile Assistant and phone 
call volumes are synchro-
nized.

345

5-13. Phone operation (Hands-free system for cellular phones)

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5-13.Phone operation (Hands-free system for cellular phones) 

The phone screen can be 
reached by the following meth-
ods:



From the “PHONE” button

Press the “PHONE” button.



From the “MENU” button

Press the “MENU” button, then 
select “Phone”.

The following functions can be 
used on phone operation:


Registering/connecting a 
Bluetooth

®

 device (P.276)



Placing a call using the Blue-
tooth

®

 hands-free system 

(P.350)



Receiving a call using the 
Bluetooth

®

 hands-free system 

(P.353)



Talking on the Bluetooth

®

 

hands-free system (P.354)

The following function can be 
used on message function:

Using the Bluetooth

®

 phone 

message function (P.356)

The following functions can be 
made in the system:


Phone settings (P.360)



Bluetooth

®

 settings (P.280)

Quick reference

Phone screen operation

Bluetooth

®

 hands-free 

system operation

Message function

Setting up a phone

346

5-13. Phone operation (Hands-free system for cellular phones)

●

This system is not guaranteed to 
operate with all Bluetooth

®

 

devices.

●

If your cellular phone does not 
support Bluetooth

®

, this system 

cannot function.

●

In the following conditions, the 

system may not function:

• The cellular phone is turned off.

• The current position is outside the 

communication area.

• The cellular phone is not con-

nected.

• The cellular phone has a low bat-

tery.

●

Depending on the type of Blue-
tooth

®

 phone, some function is 

not available.

●

When using the hands-free sys-
tem or Bluetooth

®

 audio and 

Wi-Fi

®

 Hotspot functions at the 

same time, the following problems 

may occur:

• The Bluetooth

®

 connection may 

be cut.

• Noise may be heard on the Blue-

tooth

®

 audio playback.

• A noise may be heard during 

phone calls.

●

Bluetooth

®

 uses the 2.4 GHz fre-

quency band. If both a Wi-Fi

®

 con-

nection and Bluetooth

®

 

connection are being used simul-

taneously, each connection may 

be affected.

●

If a Bluetooth

®

 device is attempt-

ing to connect to the vehicle while 

another device is connected as a 
Bluetooth

®

 audio device or con-

nected using the hands-free sys-
tem or Wi-Fi

®

 Hotspot function, 

the communication speed may 

decrease or malfunctions may 

occur, such as image distortion or 
audio skipping. If a Bluetooth

®

 

device is connected to the system, 

the interference it may cause will 

be reduced. When carrying a 
device with its Bluetooth

®

 connec-

tion enabled, make sure to regis-

ter it to the system and connect it 
or disable its Bluetooth

®

 function.

●

When a device is connected via 
Bluetooth

®

, the Bluetooth

®

 icon 

on the status bar will be displayed 

in blue. (P.264)

Some basics

The hands-free system 
enables calls to be made 
and received without having 
to take your hands off the 
steering wheel.

This system supports Blue-
tooth

®

. Bluetooth

®

 is a wire-

less data system that 
enables cellular phones to 
be used without being con-
nected by a cable or placed 
in a cradle.

The operating procedure of 
the phone is explained here.

When an Apple CarPlay 
connection is established, 
phone functions will be per-
formed by Apple CarPlay 
instead of the hands-free 
system.

WARNING

●

While driving, do not operate a 

cellular phone.

347

5-13. Phone operation (Hands-free system for cellular phones)

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To use the hands-free system 
for cellular phones, it is neces-
sary to register a cellular phone 
with the system. (P.276)

■

Connecting a Bluetooth

®

 

device



Registering an additional 
device

1

Display the phone top 
screen. (P.345)

2

Select “Select Device”.

3

Select “Add Device”.

When another Bluetooth

®

 device is 

connected, a confirmation screen 

will be displayed. To disconnect the 
Bluetooth

®

 device, select “Yes”.

4

Follow the steps in “Register-
ing a Bluetooth

®

 phone for 

the first time” from step 

5

. 

(P.276)



Selecting a registered device

1

Display the phone top 
screen. (P.345)

2

Select “Select Device”.

3

Select the desired device to 
be connected.

4

Check that a confirmation 
screen is displayed when the 
connection is complete.

If an error message is displayed, 

follow the guidance on the screen 

to try again.

■

Bluetooth

®

 phone condition 

display

The condition of the Bluetooth

®

 

phone appears on the upper 
right side of the screen. 
(P.265)

WARNING

●

Your audio unit is fitted with 
Bluetooth

®

 antennas. People 

with implantable cardiac pace-

makers, cardiac resynchroniza-

tion therapy-pacemakers or 

implantable cardioverter defibril-

lators should maintain a reason-

able distance between 
themselves and the Bluetooth

®

 

antennas. The radio waves may 

affect the operation of such 

devices.

●

Before using Bluetooth

®

 

devices, users of any electrical 

medical device other than 

implantable cardiac pacemak-

ers, cardiac resynchronization 

therapy-pacemakers or implant-

able cardioverter defibrillators 

should consult the manufacturer 

of the device for information 

about its operation under the 

influence of radio waves. Radio 

waves could have unexpected 

effects on the operation of such 

medical devices.

NOTICE

Do not leave your cellular phone 

in the vehicle. The temperature 

inside may rise to a level that 

could damage the phone.

Registering/Connecting a 
Bluetooth

®

 phone

348

5-13. Phone operation (Hands-free system for cellular phones)

■

Steering switch

By pressing the phone switch, a 
call can be received or ended 
without taking your hands off the 
steering wheel.

Phone switch

• If the switch is pressed during a 

call, the call will end.

• If the switch is pressed when an 

incoming call is received, the call 
will be answered.

• If the switch is pressed during a 

call when a separate incoming 
call is waiting, the waiting call will 
be answered.

• If the switch is pressed when an 

Apple CarPlay connection is 
established, the Apple CarPlay 
phone application will be dis-
played on the system screen.

Volume control switch

• Press the “+” side to increase the 

volume.

• Press the “-” side to decrease the 

volume.

■

Microphone

The microphone is used when 
talking on the phone.

●

The other party’s voice will be 

heard from the front speakers. 

The audio/visual system will be 

muted during phone calls or when 

hands-free voice commands are 

used.

●

Talk alternately with the other 

party on the phone. If both parties 

speak at the same time, the other 

party may not hear what has been 

said. (This is not a malfunction.)

●

Keep call volume down. Other-

wise, the other party’s voice may 

be audible outside the vehicle and 

voice echo may increase. When 

talking on the phone, speak 

clearly towards the microphone.

●

The other party may not hear you 

clearly when:

• Driving on an unpaved road. 

(Making excessive traffic noise.)

• Driving at high speeds.

• The windows are open.

• The air conditioning vents are 

pointed towards the microphone.

• The sound of the air conditioning 

fan is loud.

• There is a negative effect on 

sound quality due to the phone 

and/or network being used.

Using the phone 
switch/microphone

NOTICE

Do not touch and put a sharp 

object to the microphone. It may 

cause failure.

349

5-13. Phone operation (Hands-free system for cellular phones)

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Press this switch to operate the 
voice command system.

The voice command system and 
its list of commands can be 
operated. (P.336)

The following data is stored for 
every registered phone. When 
another phone is connected, the 
following registered data cannot 
be read:


Contact data



Call history data



Favorites data



Image data



All phone settings



Message settings

When a phone’s registration is 

deleted, the above-mentioned data 

is also deleted.

A lot of personal data is regis-
tered when the hands-free sys-
tem is used. When selling or 
disposing of the vehicle, initial-
ize the data. (P.298)
The following data in the system 
can be initialized:


Contact data



Call history data



Favorites data



Image data



All phone settings



Message settings

Once initialized, the data and set-

tings will be erased. Pay additional 

attention when initializing the data.

Voice command system

About the contacts in the 
contact list

When selling or disposing 
of the vehicle

350

5-13. Phone operation (Hands-free system for cellular phones)

1

Display the phone top 
screen. (P.345)

2

Select the desired method to 
call from.

■

Calling methods from 
phone screen



By call history (P.350)



By favorites (P.350)



By contacts (P.351)



By keypad (P.352)



By message (P.359)

■

Also the following lists are 
available from each func-
tion’s screen



By voice command system 
(P.337)



By home screen (P.352)

Up to 30 of the latest call history 

items (missed, incoming and 
outgoing) can be selected.

1

Display the phone top 
screen. (P.345)

2

Select “History” and select 
the desired contact.

If the contact which is not regis-

tered on the contact list is selected, 

the name is displayed as “Unknown 

Contact”. In this case, select the 

number to make a call properly.

3

Check that the dialing screen 
is displayed.

●

The icons of call type are dis-

played.

: Missed call

: Incoming call

: Outgoing call

●

When making a call to the same 

number continuously, only the 

most recent call is listed in call his-

tory.

●

When a phone number registered 

in the contact list is received, the 

name is displayed.

●

Number-withheld calls are also 

memorized in the system.

●

International phone calls may not 

be made depending on the type of 
Bluetooth

®

 phone you have.

●

The list should group together 

consecutive entries with the same 

phone number and same call 

type. For example, two calls from 

John’s mobile would be displayed 

as follows: John (2)

Calls can be made using regis-
tered contacts which can be 

Placing a call using 

the Bluetooth

®

 

hands-free system

After a Bluetooth

®

 phone 

has been registered, a call 
can be made using the 
hands-free system. There 
are several methods by 
which a call can be made, as 
described below.

Calling methods on the 
Bluetooth

®

 phone

By call history

By favorites list

351

5-13. Phone operation (Hands-free system for cellular phones)

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selected from a contact list. 
(P.351)

1

Display the phone top 
screen. (P.345)

2

Select “Favorites” and select 
the desired contact.

3

Select the desired number.

4

Check that the dialing screen 
is displayed.

Calls can be made by using 
contact data which is transferred 
from a registered cellular phone. 
(P.362)
Up to 5000 contacts (maximum 
of 4 phone numbers, e-mail 
addresses and addresses per 
contact) can be registered in the 
contact list.

1

Display the phone top 
screen. (P.345)

2

Select “Contacts” and select 
the desired contact.

3

Select the desired number.

“Add Favorite”/“Remove Favorite”: 

Select to register/remove the con-

tact in the favorites list. (P.366, 

367)
“E-mail Addresses”: Select to dis-

play all registered e-mail addresses 

for the contact.
“Addresses”: Select to display all 

registered addresses for the con-

tact.

4

Check that the dialing screen 
is displayed.

■

For PBAP compatible Blue-
tooth

®

 phones when “Auto-

matic Transfer” is set to on 
(P.362)

Contacts are transferred auto-
matically.

■

For PBAP compatible Blue-
tooth

®

 phones when “Auto-

matic Transfer” is set to off 
(P.362)

1

Select the desired item.

Select to always transfer all 
the contacts from a con-
nected cellular phone auto-
matically.
Select to transfer all the con-
tacts from a connected cellu-
lar phone only once.
Select to cancel transferring.

By contacts list

When the contact list is 
empty

352

5-13. Phone operation (Hands-free system for cellular phones)

2

Check that a confirmation 
screen is displayed when the 
operation is complete.

■

For PBAP incompatible but 
OPP compatible Blue-
tooth

®

 phones

1

Select the desired item.

Select to transfer the con-
tacts from the connected cel-
lular phone.
Transfer the contact data to 
the system using a Blue-
tooth

®

 phone.

Select to add a new contact 
manually.
Follow the steps in “Register-
ing a new contact to the con-
tacts list” from step 

2

. 

(P.365)
Select to cancel transferring.

●

If your cellular phone is neither 

PBAP nor OPP compatible, the 

contacts cannot be transferred 
using Bluetooth

®

. But the contacts 

can be transferred from USB 

device. (P.364)

●

Depending on the type of Blue-
tooth

®

 phone:

• It may be necessary to perform 

additional steps on the phone 

when transferring contact data.

• The registered image in the con-

tact list may not transfer depend-
ing on the type of Bluetooth

®

 

phone connected.

1

Display the phone top 
screen. (P.345)

2

Select “Keypad” and enter 
the phone number.

3

Select 

 or press the 

 

switch on the steering wheel.

4

Check that the dialing screen 
is displayed.

Depending on the type of Blue-
tooth

®

 phone being connected, it 

may be necessary to perform addi-

tional steps on the phone.

1

Display the home screen. 
(P.270)

2

Select the desired contact.

3

Check that the dialing screen 
is displayed.

■

Registering a new contact

1

Select and hold the screen 
button to add a contact.

2

Select the desired contact.

3

Select the desired number.

●

If there is no contact in the con-

tacts list, the contacts cannot be 

registered at the home screen.

●

The contact cannot be registered 

at the home screen while driving.

By keypad

By home screen

353

5-13. Phone operation (Hands-free system for cellular phones)

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1

Select “Answer” or press the 

 switch on the steering 

wheel to talk on the phone.

“Decline”: Select to refuse to 
receive the call.
To adjust the volume of a received 
call: Turn the “POWER VOLUME” 
knob, or use the volume control 
switch on the steering wheel.

●

The contact image picture can be 

displayed only when the vehicle is 

not moving.

●

During international phone calls, 

the other party’s name or number 

may not be displayed correctly 

depending on the type of Blue-
tooth

®

 phone you have.

●

The incoming call display mode 

can be set. (P.361)

●

The ringtone that has been set in 

the sound settings screen can be 

heard when there is an incoming 

call. Depending on the type of 

Bluetooth

®

 phone, both the sys-

tem and Bluetooth

®

 phone may 

ring simultaneously when there is 

an incoming call. (P.360)

Receiving a call using 

the Bluetooth

®

 

hands-free system

When a call is received, the 
following screen is dis-
played with a sound.

Incoming calls

354

5-13. Phone operation (Hands-free system for cellular phones)

Select to display the keypad 
to send tones. (P.354)
Select to send tones. This 
button only appears when a 
number that contains a (w) is 
dialed in hands-free mode. 
(P.354)
Select to adjust your voice 
volume that the other party 
hears from their speaker. 
(P.355)
Select to mute your voice to 
the other party.
Select to change handset 
modes between hands-free 
and cellular phone.
Select to put a call on hold.
To cancel this function, select 

“Activate”.
Select to hang up the phone.

●

Changing from hands-free call to 

cellular phone call is not possible 

while driving.

●

Only when the vehicle is not mov-

ing, the contact image can be dis-

played.

●

When cellular phone call is 

changed to hands-free call, the 

hands-free screen will be dis-

played and its functions can be 

operated on the screen.

●

Changing between cellular phone 

call and hands-free call can be 

performed by operating the cellu-

lar phone directly.

●

Transferring methods and opera-

tions will be different depending 

on the type of cellular phone you 

have.

●

For the operation of the cellular 

phone, see the manual that 

comes with it.

■

By keypad

This operation cannot be per-
formed while driving.

1

Select “0-9”.

2

Enter the desired number.

■

By selecting “Release 
Tones”

“Release Tones” appear when a 
continuous tone signal (s) con-
taining a (w) is registered in the 
contact list.
This operation can be per-
formed while driving.
Select “Release Tones”.

Talking on the Blue-

tooth

®

 hands-free sys-

tem

While talking on the phone, 
the following screen is dis-
played. The operations out-
lined below can be 
performed on this screen.

Call screen operation

Sending tones

355

5-13. Phone operation (Hands-free system for cellular phones)

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●

A continuous tone signal is a char-

acter string that consists of num-

bers and the characters “p” or “w”. 

(e.g. 056133w0123p#1)

●

When the “p” pause tone is used, 

the tone data up until the next 

pause tone will be automatically 

sent after 2 seconds have 

elapsed. When the “w” pause tone 

is used, the tone data up until the 

next pause tone will be automati-

cally sent after a user operation is 

performed.

●

Release tones can be used when 

automated operation of a phone 

based service such as an answer-

ing machine or bank phone ser-

vice is desired. A phone number 

with continuous tone signals can 

be registered in the contact list.

●

Tone data after a “w” pause tone 

can be operated by voice com-

mand during a call.

1

Select “Transmit Volume”.

2

Select the desired level for 
the transmit volume.

3

Select 

 to display previ-

ous screen.

●

The sound quality of the voice 

heard from the other party’s 

speaker may be negatively 

impacted.

●

“Transmit Volume” is dimmed 

when mute is on.



When there are no calls on 
hold during a call: “Hold” is 
displayed. When selected, the 

current call is placed on hold.



When there is no current call, 
but there is a call on hold: 
“Activate” is displayed. When 
selected, the system switches 
to the call that was on hold.



When there is another call on 
hold during a call: “Swap 
Calls” is displayed. When 
selected, the current call is 
placed on hold, and the sys-
tem switches to the call that 
was on hold.

This function may not be available 

depending on the type of cellular 

phone.

When a call is interrupted by a 
third party while talking, the 
incoming screen is displayed.

Select “Answer” or press the 

 

switch on the steering wheel to 
start talking with the other party.


To refuse to receive the call: 
Select “Decline”.



Each time “Swap Calls” is 
selected, the party who is on 
hold will be switched.

This function may not be available 
depending on the type of Bluetooth

®

 

phone.

Transmit volume setting

Switching calls while a 
call is in progress

Incoming call waiting

356

5-13. Phone operation (Hands-free system for cellular phones)

1

Display the phone top 
screen. (P.345)

2

Select “Message”.

A confirmation message appears 

when the “Automatic Message 

Transfer” function is set to off 

(P.368), select “Yes”.

3

Check that the message 
screen is displayed.

“Phone”: Select to change to phone 

mode.



The account name is dis-
played on the left side of 
screen.



Account names are the 

names of the accounts that 
exist on the currently con-
nected phone.



The following functions can 
be used on message function:

• Receiving a message 

(P.356)

• Checking messages 

(P.357)

• Replying to a message (dicta-

tion reply) (P.358)

• Replying to a message (quick 

reply) (P.358)

• Calling the message sender 

(P.359)

• Message settings (P.368)

When an e-mail/SMS/MMS is 
received, the incoming message 
screen pops up with sound and 
is ready to be operated on the 
screen.

Select to check the message.
Select to not open the mes-
sage.
Select to call the message 
sender.

●

Depending on the type of Blue-

Bluetooth

®

 phone 

message function

Received messages can be 
forwarded from the con-
nected Bluetooth

®

 phone, 

enabling checking and 
replying using the system.

Depending on the type of 
Bluetooth

®

 phone con-

nected, received messages 
may not be transferred to 
the system.

If the phone does not sup-
port the message function, 
this function cannot be 
used. Even when the sup-
ported phone is used, reply 
function may not be used.

Displaying the message 
screen

Receiving a message

357

5-13. Phone operation (Hands-free system for cellular phones)

5

Entune au

dio

tooth

®

 phone used for receiving 

messages, or its registration sta-

tus with the system, some infor-

mation may not be displayed.

●

The pop-up screen is separately 

available for incoming e-mail and 

SMS/MMS messages under the 

following conditions:

E-mail:
• “Incoming E-mail Display” is set to 

“Full Screen”. (P.361)

• “E-mail Notification Pop-up” is set 

to on. (P.361)

SMS/MMS:
• “Incoming SMS/MMS Display” is 

set to “Full Screen”. (P.361)

• “SMS/MMS Notification Pop-up” is 

set to on. (P.361)

●

Depending on the type of Blue-
tooth

®

 phone being connected, 

E-Mail function cannot be used via 
Bluetooth

®

.

1

Display the message screen. 
(P.356)

2

Select a desired account 
name.

3

Select the desired message 
from the list.

4

Check that the message is 
displayed.

Select to call the message 

sender.
Select to have messages 
read out.
To cancel this function, select 
“Stop”.
When “Automatic Message 
Readout” is set to on, mes-
sages will be automatically 
read out. (P.368)
Select to display the previous 
or next message.
This function can be chosen 
the method to reply mes-
sage with “Dictation” or 
“Quick Message”.

●

Reading a text message is not 

available while driving.

●

Depending on the type of Blue-
tooth

®

 phone being connected, 

this function cannot be used.

●

Depending on the type of Blue-
tooth

®

 phone being connected, it 

may be necessary to perform 

additional steps on the phone.

●

Messages are displayed in the 

appropriate connected Blue-
tooth

®

 phone’s registered mail 

address folder. Select the desired 

folder to be displayed.

●

Only received messages on the 
connected Bluetooth

®

 phone can 

be displayed.

●

The text of the message is not dis-

played while driving.

●

Turn the “POWER VOLUME” 

knob, or use the volume control 

switch on the steering wheel to 

adjust the message read out vol-

ume.

●

“Subject:” field is not shown on 

SMS case.

●

E-mail only: Select “Mark Unread” 

Checking received mes-
sages