Nissan Quest E52. Manual - part 130

AV

MULTI AV SYSTEM SYMPTOMS

AV-399

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITHOUT NAVIGATION]

C

D

E

F

G

H

I

J

K

L

M

B

A

O

P

RELATED TO STEERING SWITCH

Symptom

Check Item

Possible malfunction location / Action to take

Audio cannot be heard 
from headphone.

 Turn ON the rear display.

Audio cannot be 
heard.

Check power supply of headphone.

Headphone cannot be 
turned ON.

•  Battery polarity.
•  Battery poor contact
•  Battery replacement

Power is ON.
(Power indicator 
lamp: ON)

This is not a malfunction.

Power cannot be 
turned ON.
(Power indicator 
lamp: OFF)

Replace headphone.

Symptoms

Probable malfunction location

None of the steering switch operations work.

Steering switch ground circuit malfunction.
Refer to 

AV-392, "Diagnosis Procedure"

.

Only specified switch cannot be operated.

Steering switch malfunction.
Replace steering wheel. Refer to 

ST-12, "Removal and Installation"

.

“SOURCE”, “MENU UP”, “MENU DOWN”, “

 

” switches 

are not operated.

Steering switch signal A circuit.
Refer to 

AV-388, "Diagnosis Procedure"

.

”VOL UP“, “VOL DOWN”, “

” switches are not operated.

Steering switch signal B circuit.
Refer to 

AV-390, "Diagnosis Procedure"

.

AV-400

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITHOUT NAVIGATION]

NORMAL OPERATING CONDITION

NORMAL OPERATING CONDITION

Description

INFOID:0000000009652214

BASIC OPERATIONS

RELATED TO VOICE RECOGNITION

Related to Telephone

The system should respond correctly to all voice commands without difficulty. If problems are encountered, try
the following solutions.
Where the solutions are listed by number, try each solution in turn, starting with number 1, until the problem is
resolved.

RELATED TO AUDIO

• The majority of the audio malfunctions are the result of outside causes (bad CD/cassette, electromagnetic

interference, etc.). Check the symptoms below to diagnose the malfunction.

• The vehicle itself can be a source of noise if noise prevention parts or electrical equipment is malfunctioning.

Check if noise is caused and/or changed by engine speed, ignition switch turned to each position, and oper-
ation of each piece of electrical equipment, and then determine the cause.

NOTE:
• CD-R is not guaranteed to play because they can contain compressed audio (MP3, WMA) or could be incor-

rectly mastered by the customer on a computer.

• Check if the CDs carry the Compact Disc Logo. If not, the disc is not mastered to the “red book” Compact

Disc Standard and may not play.

Symptom

Possible cause

Possible solution

No image is displayed.

The brightness is at the lowest setting.

Adjust the brightness of the display.

The systems in the video mode.

Press “DISC-AUX” to change the mode. 

The display is turned off.

Press “

 OFF” to turn on the display.

Screen not clear.

Contrast setting is not appropriate.

Adjust the contrast of the display.

The screen is too dim. The move-
ment is slow.

The temperature in the interior of the vehicle is low. 

Wait until the interior of the vehicle has 
warmed up.

Some pixels in the display are dark-
er or brighter than others.

This condition is an inherent characteristic of liquid 
crystal displays.

This is not a malfunction.

Some menu items cannot be se-
lected.

Some menu items become unavailable while the ve-
hicle is driven.

Park the vehicle in a safe location, and 
then operate the multi AV system.

Symptom

Solution

System fails to interpret the com-
mand correctly.

1. Ensure that the command is valid. 

2. Ensure that the command is spoken after the tone.

3. Speak clearly without pausing between words and at level appropriate to the ambient noise lev-
el in the vehicle.

4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster 
on).
NOTE:
If it is too noisy to use the phone, it is likely that the voice commands will not be recognized.

5. If more than one command was said at a time, try saying the commands separately. 

6. If the system consistently fails to recognize commands, the voice training procedure should be 
carried out to improve the recognition response for the speaker. Refer to “Speaker adaptation 
(SA) mode” in “OWNER’S MANUAL”.

The system consistently selects 
the wrong voicetag

1. Ensure that the phone book entry name requested matches what was originally stored. This 
can be confirmed by using the “List Names” command. 

2. Replace one of the names being confused with a new name.

AV

NORMAL OPERATING CONDITION

AV-401

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITHOUT NAVIGATION]

C

D

E

F

G

H

I

J

K

L

M

B

A

O

P

Noise resulting from variations in field strength, such as fading noise and multi-path noise, or external noise from trains and other
sources, is not a malfunction.

NOTE:

• Fading noise: This noise occurs because of variations in the field strength in a narrow range due to mountains or buildings blocking

the signal.

• Multi-path noise: This noise results from a time difference between the broadcast waves directly from the station arriving at the

antenna and the waves reflected by mountains or buildings.

RELATED TO DVD 

Symptom

Cause and Counter measure

Cannot play

Check if the CD was inserted correctly.

Check if the CD is scratched or dirty.

Check if there is condensation inside the player, and if there is, wait until the condensation is gone 
(about 1 hour) before using the player.

If there is a temperature increase error, the player will play correctly after it returns to the normal 
temperature. 

If there is a mixture of music CD files (CD-DA data) and MP3/WMA files on a CD, only the music 
CD files (CD-DA data) will be played. 

Files with extensions other than “.MP3 (.mp3)” or “.WMA (.wma)” cannot be played. In addition, 
the character codes and number of characters for folder names and file names should be in com-
pliance with the specifications.

Check if the disc or the file is generated in an irregular format, This may occur depending on the 
variation or the setting of MP3/WMA writing applications or other text editing applications.

Check if the finalization process, such as session close and disc close, is done for the disc.

Check if the CD is protected by copyright.

Disks recorded in live file system format are not supported. (For Microsoft Windows

®

 Vista, check 

the settings.)

Poor sound quality

Check if the CD is scratched or dirty.

It takes a relatively long time before 
the music starts playing.

If there are many folder or file levels on the MP3/WMA CD, or if it is a multisession disc, some 
time may be required before the music starts playing.

Music cuts off or skips

The writing software and hardware combination might not match, or the writing speed, writing 
depth, writing width might not match the specifications. Try using the slowest writing speed. 

Skipping with high bit rate files

Skipping may occur with large quantities if data such as for high bit rate data.

Move immediately to the next song 
when playing

When a non-MP3/WMA file has been given an extension of “.MP3 (.mp3)” or “.WMA (.wma)” 
when play is prohibited by copyright protection, the player will skip to the next song.

The songs do not play back in the 
desired order.

The playback order is the order in which the files were written by the software, so the files might 
not play in the desired order.

Poor reception only from a certain 
radio broadcast station .

Check incoming radio wave signal strength of applicable broadcast station.

Buzz/rattle sound from speaker

The majority of rattle sounds are not indicative of an issue with the speaker, usually something 
nearby the speaker is causing the rattle.

Symptom

Possible cause

Possible solution

Not working as operated

Some operations may be rejected or may not function 
as intended because of the manufacturer's intent, de-
pending on DVD. 

This is not a malfunction.

Operation not accepted

If a requested operation is prohibited, then a message 
is displayed on the screen. (Message display depends 
on DVD.)

This is not a malfunction.

AV-402

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITHOUT NAVIGATION]

NORMAL OPERATING CONDITION

RELATED TO HANDS-FREE PHONE

DVD can not be played

Check that the DVD is inserted in the right place.

Upturn the DVD (facing the title upward). 

Check that there is no condensation inside the player.

Wait until the condensation evaporates (approx-
imately one hour).

DVD menu is displayed.

Select item to touch “ENTER”.

Insertion of a DVD with a different region code.

DVDs with a different region code can not be 
played. Check DVD.

Some DVD softwares may not be played because not 
all DVD softwares fully comply in the standard.

This is not a malfunction.

Interruption during play-
back or flicker in the dis-
play

Check that the DVD has no scratches and dirt.

Errors may not be corrected depending on the 
size of scratches.

Wipe and clean the dirt on the disc.

Subtitles not shown

Subtitle setting is OFF.

Set subtitle.

Subtitle is not included in the software.

Check DVD.

Not played in set language

If a language is not included in the DVD, then the DVD 
is played in a recommended language.

Check DVD.

Not played with set subtitle 

If a set subtitle is not included in the DVD, then the 
DVD is played with a recommended subtitle.

Check DVD.

Angle unchangeable

Plural angles are not recorded in the software. 

Check if the DVD is multi

−

angle capable.

Unusual screen display

Display mode to the output aspect ratio for the DVD 
software is inappropriate.

Switch to the appropriate display mode.

Distortion in picture

In the process of fast

−

forward or fast

−

reverse.

This is not a malfunction.

Low sound quality

Check that the DVD has no scratches and dirt.

Wipe and clean the dirt on the disc.

Subtitle and language not 
selectable (not played with 
set subtitle or in set lan-
guage)

The DVD is not multilanguage

−

capable. 

The inclusion of the number of languages de-
pends on DVD. Languages may be selectable on 
the Menu screen. Check DVD.

The DVD has a priority language or setting.

If the DVD has a priority language or settings, 
then settings changed with this device are not re-
flected.

Playback time is indicated, 
but no sound comes out. 

Playback of Mix mode Truck 1. (Mix mode: Format in-
cluding Truck 1 with data other than music and Trucks 
from Truck 2 with music data.) 

Play music data included in trucks from Truck 2.

Symptom

Possible cause

Possible solution

Symptom

Cause and Counter measure

Does not recognize cellular phone connection. (No connection is 
displayed on the display at the guide.)

Some Bluetooth

®

 enabled cellular phones may not be recognized 

by the in-vehicle phone module. Refer to “RELATED TO HANDS-
FREE PHONE (Check Compatibility)” of MULTI AV SYSTEM 
SYMPTOM.

Cannot use hands-free phone

Customer will not be able to use a hands-free phone under the fol-
lowing conditions.
• The vehicle is outside of the telephone service area.
• The vehicle is in an area where it is difficult to receive radio 

waves; such as in a tunnel, in an underground parking garage, 
near a tall building or in a mountainous area.

• The cellular phone is locked to prevent it from being dialed.
NOTE:

While a cellular phone is connected through the Bluetooth

®

 wire-

less connection, the battery power of the cellular phone may dis-

charge quicker than usual. The Bluetooth

®

 Hands-Free Phone 

System cannot charge cellular phones.