Nissan Cube. Manual - part 33

AV

HANDS-FREE PHONE SYMPTOMS

AV-125

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

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HANDS-FREE PHONE SYMPTOMS

Symptom Table

INFOID:0000000009949634

RELATED TO HANDS-FREE PHONE

• Before performing diagnosis, confirm that the cellular phone being used by the customer is compatible with

the vehicle.

• It is possible that a malfunction is occurring due to a version change of the phone even though the phone is

a compatible type. This can be confirmed by changing the cellular phone to another compatible type, and
checking that it operates normally. It is important to determine whether the cause of the malfunction is the
vehicle or the cellular phone.

Check Compatibility

1.

Make sure the customer's Bluetooth

®

 related concern is understood.

2.

Verify the customer's concern.
NOTE:
The customer's phone may be required, depending upon their concern.

3.

Write down the customer's phone brand, model, and service provider.
NOTE:
It is necessary to know the service provider. On occasion, a given phone may be on the approved list with
one provider, but may not be on the approved list with other providers.

4.

Go to “www.nissanusa.com/bluetooth/”.

a.

Using the website's search engine, find out if the customer's phone is on the approved list.

b.

If the customer's phone is NOT on the approved list:
Stop diagnosis here. The customer needs to obtain a Bluetooth

®

 phone that is on the approved list before

any further action.

c.

If the feature related to the customer's concern shows as “N” (not compatible):
Stop diagnosis here. If the customer still wants the feature to function, they will need to get an approved
phone showing the feature as “Y” (compatible) in the “Basic Features” list.

d.

If the feature related to the customer's concern shows as “Y” (compatible):
Perform diagnosis as per the following table.

RELATED TO STEERING SWITCH

Symptoms

Check items

Possible malfunction location/Action to take

Does not recognize cellular 
phone connection.

Repeat the registration of cellular phone.

TEL adapter unit

Hands-free phone cannot be 
established.

—

• TEL adapter unit power supply and ground circuit.

Refer to 

AV-108, "TEL ADAPTER UNIT : Diagnosis 

Procedure"

.

• Control signal circuit

Refer to 

AV-113, "Diagnosis Procedure"

.

• AV communication circuit between NAVI control unit 

and TEL adapter unit. 

The other party's voice cannot 
be heard by hands-free phone.

Audio system sound is normal.

Sound signal (TEL voice, TEL guidance) circuit

Audio system sound does not sound.

Refer to 

AV-122, "Symptom Table"

.

Originating sound is not heard 
by the other party with hands-
free phone communication.

Voice recognition function is normal.

TEL adapter unit

Voice recognition function does not work.

Microphone signal circuit.
Refer to 

AV-111, "Diagnosis Procedure"

.

Symptoms

Possible malfunction location / Action to take

All steering switches are not operated.

Steering switch signal ground circuit.
 Refer to 

AV-120, "Diagnosis Procedure"

.

Only specified switch cannot be operated.

Replace steering switch.
Refer to 

AV-141, "Exploded View"

.

AV-126

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

HANDS-FREE PHONE SYMPTOMS

“

 

”, “SEEK UP”, “SEEK DOWN” and “SOURCE” 

switches are not operated.

Steering switch signal A circuit.
Refer to 

AV-116, "Diagnosis Procedure"

.

“

”, “VOL UP” and “VOL DOWN” switches are not oper-

ated.

Steering switch signal B circuit.
Refer to 

AV-118, "Diagnosis Procedure"

.

The steering switch operates improperly.
(The above phenomena excluded.)

EQ2, EQ3 and EQ4 circuit

Symptoms

Possible malfunction location / Action to take

AV

NORMAL OPERATING CONDITION

AV-127

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

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NORMAL OPERATING CONDITION

Description

INFOID:0000000009949635

NOTE:
For Navigation system operation information, refer to Navigation system Owner's Manual.

BASIC OPERATIONS

NOTE:
Locations stored in the Address Book and other memory functions may be lost if the vehicle's battery is dis-
connected or becomes discharged. If this occurs, service the vehicle's battery as necessary and re-enter the
information in the Address Book. 

RELATED TO AUDIO

• The majority of the audio malfunctions are the result of outside causes (bad CD/cassette, electromagnetic

interference, etc.). Check the symptoms below to diagnose the malfunction.

• The vehicle itself can be a source of noise if noise prevention parts or electrical equipment is malfunctioning.

Check if noise is caused and/or changed by engine speed, ignition switch turned to each position, and oper-
ation of each piece of electrical equipment, and then determine the cause.

NOTE:
• CD-R is not guaranteed to play because they can contain compressed audio (MP3, WMA) or could be incor-

rectly mastered by the customer on a computer.

• Check if the CDs carry the Compact Disc Logo. If not, the disc is not mastered to the “red book” Compact

Disc Standard and may not play.

Symptom

Possible cause

Possible solution

No image is displayed.

The brightness is at the lowest setting.

Adjust the brightness of the display.

The display is turned off.

Press “

-” to turn on the display.

No voice guidance is available or 
the volume is too high or too low.

The volume is not set correctly, or it is turned off.

Adjust the voice guidance volume level.

No map is displayed on the screen.

The map SD-card is not inserted.

Insert the map SD-card correctly.

A screen other than map screen is displayed.

Press “MAP”.

The screen is too dim. The move-
ment is slow.

The temperature in the interior of the vehicle is low. 

Wait until the interior of the vehicle has 
warmed up.

Some pixels in the display are dark-
er or brighter than others.

This condition is an inherent characteristic of liquid 
crystal displays.

This is not a malfunction.

Some menu items cannot be se-
lected.

Some menu items become unavailable while the ve-
hicle is driven.

Park the vehicle in a safe location, and 
then operate the navigation system.

Symptom

Cause and Counter measure

Cannot play

Check if the CD was inserted correctly.

Check if the CD is scratched or dirty.

Check if there is condensation inside the player, and if there is, wait until the condensation is gone 
(about 1 hour) before using the player.

If there is a temperature increase error, the player will play correctly after it returns to the normal 
temperature. 

If there is a mixture of music CD files (CD-DA data) and MP3/WMA files on a CD, only the music 
CD files (CD-DA data) will be played. 

Files with extensions other than “.MP3”, “.WMA”, “.mp3”, or “.wma” cannot be played. In addition, 
the character codes and number of characters for folder names and file names should be in com-
pliance with the specifications.

Check if the disc or the file is generated in an irregular format, This may occur depending on the 
variation or the setting of MP3/WMA writing applications or other text editing applications.

Check if the finalization process, such as session close and disc close, is done for the CD.

Check if the CD is protected by copyright.

AV-128

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

NORMAL OPERATING CONDITION

Noise resulting from variations in field strength, such as fading noise and multi-path noise, or external noise from trains and other
sources, is not a malfunction.

NOTE:

• Fading noise: This noise occurs because of variations in the field strength in a narrow range due to mountains or buildings blocking

the signal.

• Multi-path noise: This noise results from a time difference between the broadcast waves directly from the station arriving at the

antenna and the waves reflected by mountains or buildings.

MAP SD-CARD 

RELATED TO ROUTE CALCULATION AND VISUAL GUIDANCE

Poor sound quality

Check if the CD is scratched or dirty.

It takes a relatively long time before 
the music starts playing.

If there are many folder or file levels on the MP3/WMA CD, or if it is a multisession disc, some 
time may be required before the music starts playing.

Music cuts off or skips

The writing software and hardware combination might not match, or the writing speed, writing 
depth, writing width might not match the specifications. Try using the slowest writing speed. 

Skipping with high bit rate files

Skipping may occur with large quantities if data such as for high bit rate data.

Move immediately to the next song 
when playing

When a non-MP3/WMA file has been given an extension of “.MP3”, “.WMA”, “.mp3” or “.wma”, or 
when play is prohibited by copyright protection, the player will skip to the next song.

The songs do not play back in the 
desired order.

The playback order is the order in which the files were written by the software, so the files might 
not play in the desired order.

Poor reception only from a certain 
radio broadcast station.

Check incoming radio wave signal strength of applicable broadcast station.

Buzz/rattle sound from speaker

The majority of rattle sounds are not indicative of an issue with the speaker, usually something 
nearby the speaker is causing the rattle.

Symptom

Cause and Counter measure

Symptom

Possible cause

Possible solution

The message “Error” ap-
pears.

The SD-card is not recognized by the system.

Check the map SD-card data. Files can be lost.

If you see any damage, replace the map SD-
card.

Symptom

Possible cause

Possible solution

Route information is not dis-
played.

Route calculation has not yet been performed.

Set the destination and perform route 
calculation.

You are not driving on the suggested route.

Drive on the suggested route.

Route guidance is cancelled.

Turn on the route guidance.

The auto reroute calculation (or 
detour calculation) suggests 
the same route as the one pre-
viously suggested.

Route calculations took priority conditions into consider-
ation, but the same route was calculated.

This is not a malfunction.

The suggested route is not dis-
played.

Roads near the destination cannot be calculated.

Reset the destination to a main or or-
dinary road, and recalculate the route.

The starting point and destination are too close.

Set a more distant destination.

The starting point and destination are too far away.

Divide your trip by selecting one or two 
intermediate destinations, and per-
form a global route calculation based 
on multiple route calculations.

An indirect route is suggested.

If there are restrictions (such as one-way streets) on roads 
close to the starting point or destination, the system may 
suggest an indirect route.

Adjust the location of the starting point 
or destination.

The system may suggest an indirect route because route 
calculation does not take into consideration some areas 
such as narrow streets. 

Reset the destination to a main or or-
dinary road, and recalculate the route.