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AV-156 < SYMPTOM DIAGNOSIS > [MONOCHROME DISPLAY - W/ BOSE] AUDIO SYSTEM • Before performing diagnosis, confirm that the cellular phone being used by the customer is compatible with the vehicle. • It is possible that a malfunction is occurring due to a version change of the phone even though the phone is a compatible type. This can be confirmed by changing the cellular phone to another compatible type, and check that it operates normally. It is important to determine whether the cause of the malfunction is the vehi- cle or the cellular phone. Check Compatibility 1. Make sure the customer’s Bluetooth ® related concern is understood. 2. Verify the customer’s concern. NOTE: The customer’s phone may be required, depending upon their concern. 3. Write down the customer’s phone brand, model and service provider. NOTE: It is necessary to know the service provider. On occasion, a given phone may be on the approved list with one provider, but may not be on the approved list with other providers. 4. Go to “www.nissanusa.com/bluetooth/”. Stop diagnosis here. The customer needs to obtain a Bluetooth ® phone that is on the approved list before any further action. c. If the feature related to the customer’s concern shows as “N” (not compatible): Stop diagnosis here. If the customer still wants the feature to function, they will need to get an approved phone showing the feature as “Y” (compatible) in the “Basic Features”. d. If the feature related to the customer’s concern shows as “Y” (compatible): Perform diagnosis as per the following table. Symptoms Check items Probable malfunction location Does not recognize cellular phone connec- Repeat the registration of cellular phone. • Malfunction in Bluetooth ® control unit. Replace Bluetooth ® control unit. Refer to AV-177, "Removal and Installation" . • Malfunction in audio unit. Replace audio unit. Refer to . Hands-free phone cannot be established. • Hands-free phone operation can be made, but the communication cannot be • Hands-free phone operation can be per- formed, however, voice between each The other party’s voice cannot be heard by Check the “microphone speaker” in Inspec- Originating sound is not heard by the other Sound operation function is normal. Sound operation function does not work. Microphone signal circuit malfunction. . The system cannot be operated. • The voice recognition can be controlled. ume UP switch works, but does not work. Steering switch malfunction. Steering switch’s , volume DOWN and volume UP switches do not work. Steering switch signal circuit malfunction. . All steering switches do not work. Steering switch ground circuit malfunction. . |