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DIAGNOSIS AND REPAIR WORKFLOW HBC-9 < BASIC INSPECTION > D E F G H I J K L M A B HBC N O P BASIC INSPECTION DIAGNOSIS AND REPAIR WORKFLOW Work Flow INFOID:0000000004211725 DETAILED FLOW 1. VEHICLE BROUGHT TO WORK SHOP >> GO TO 2. 2. CUSTOMER PROBLEM ANALYSIS Get the detailed information from the customer about the symptom (the condition and the environment when the incident/malfunction occurred) using the “DIAGNOSTIC WORK SHEET”. >> GO TO 3. 3. CONNECT CONSULT-III TO THE DATA LINK CONNECTOR NOTE: If the display on the CONSULT-III indicates a communication malfunction, inspect the data link connector. >> GO TO 4. 4. CHECK DTC AND SAVE FREEZE FRAME DATA 1. Check DTC. 2. Perform the following procedure if DTC is displayed. - Record DTC and freeze frame data. - Study the relationship between the cause detected by DTC and the symptom described by the customer. 3. Check related service bulletins for information. 4. Clear DTC. >> GO TO 5. 5. CONDUCT VISUAL INSPECTION Check the vehicle visually. >> GO TO 6. 6. CONFIRM THE SYMPTOM Try to confirm the symptom described by the customer. DIAGNOSTIC WORK SHEET is useful to verify the incident. Verify relation between the symptom and the condition when the symptom is detected. NOTE: If the engine does not start, perform steps 7 to 8 first. YES >> GO TO 8. NO >> GO TO 7. 7. DUPLICATE CONDITIONS THAT PRODUCE SYMPTOMS 1. Drive the vehicle under the similar conditions to Freeze Frame Data for certain time. 2. Check DTC. YES >> GO TO 8. NO >> GO TO 9. |