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DIAGNOSIS AND REPAIR WORKFLOW STC-19 < BASIC INSPECTION > C D E F H I J K L M A B STC N O P BASIC INSPECTION DIAGNOSIS AND REPAIR WORKFLOW Work Flow INFOID:0000000009757435 DETAILED FLOW 1. INTERVIEW FROM THE CUSTOMER Clarify customer complaints before inspection. First of all, perform an interview utilizing and reproduce symptoms as well as fully understand it. Ask customer about his/her complaints carefully. Check symptoms by driving vehicle with customer, if necessary. CAUTION: Customers are not professional. Never guess easily like “maybe the customer means that...,” or “maybe the customer mentions this symptom”. >> GO TO 2. 2. CHECK SYMPTOM Reproduce the symptom that is indicated by the customer, based on the information from the customer obtained by interview. Also check that the symptom is not caused by protection function. Refer to CAUTION: When the symptom is caused by normal operation, fully inspect each portion and obtain the under- standing of customer that the symptom is not caused by a malfunction. >> GO TO 3. 3. PERFORM SELF-DIAGNOSIS With CONSULT Perform self-diagnosis. YES >> Record or print DTC and freeze frame data (FFD). GO TO 4. NO >> GO TO 6. 4. RECHECK SYMPTOM With CONSULT 1. Erase self-diagnostic results. 2. Perform DTC confirmation procedures for the malfunctioning system. NOTE: If some DTCs are detected at the same time, determine the order for performing the diagnosis based on 14, "DTC Inspection Priority Chart" Is any DTC detected? YES >> GO TO 5. NO >> Check harness and connectors based on the information obtained by interview. Refer to . 5. REPAIR OR REPLACE MALFUNCTIONING PARTS • Repair or replace malfunctioning parts. • Reconnect part or connector after repairing or replacing. • When DTC is detected, erase self-diagnostic results for “EPS”. >> GO TO 7. 6. IDENTIFY MALFUNCTIONING SYSTEM BY SYMPTOM DIAGNOSIS Estimate malfunctioning system based on symptom diagnosis and perform inspection. |