Nissan Xterra. Manual - part 53

AV-204

< SYMPTOM DIAGNOSIS >

[NAVIGATION]

MULTI AV SYSTEM

RELATED TO HANDS-FREE PHONE

• Before performing diagnosis, confirm that the cellular phone being used by the customer is compatible with

the vehicle.

• It is possible that a malfunction is occurring due to a version change of the phone even though the phone is

a compatible type. This can be confirmed by changing the cellular phone to another compatible type, and

check that it operates normally. It is important to determine whether the cause of the malfunction is the vehi-

cle or the cellular phone.

Check Compatibility

1. Make sure the customer’s Bluetooth

®

 related concern is understood.

2. Verify the customer’s concern.

NOTE:

The customer’s phone may be required, depending upon their concern.

3. Write down the customer’s phone brand, model and service provider.

NOTE:

It is necessary to know the service provider. On occasion, a given phone may be on the approved list with

one provider, but may not be on the approved list with other providers.

4. Go to “www.nissanusa.com/bluetooth/”.
a. Using the website’s search engine, find out if the customer’s phone is on the approved list.
b. If the customer’s phone is NOT on the approved list:

Stop diagnosis here. The customer needs to obtain a Bluetooth

®

 phone that is on the approved list before

any further action.

c.

If the feature related to the customer’s concern shows as “N” (not compatible):

Stop diagnosis here. If the customer still wants the feature to function, they will need to get an approved

phone showing the feature as “Y” (compatible) in the “Basic Features”.

d. If the feature related to the customer’s concern shows as “Y” (compatible):

Perform diagnosis as per the following table.

No radio reception or poor reception.

• Other audio sounds are normal.
• Any radio station cannot be received or 

poor reception is caused even after mov-
ing to a service area with good reception 
(e.g. a place with clear view and no ob-
stacles generating external noises).

• Antenna amp. ON signal circuit malfunc-

tion.

Refer to 

AV-192, "Diagnosis Procedure"

.

• Rod antenna is not fully connected to an-

tenna base.

• Antenna base/rod connection (thread 

zone) has foreign material or corrosion 
inside.

• Poor connector connection of antenna or 

antenna feeder.

Refer to 

AV-227, "Location of Antenna"

.

No satellite radio reception.

There is malfunction in the CONSULT self 
diagnosis result.
Refer to 

AV-127, "CONSULT Function"

.

• Malfunction in antenna, antenna feeder 

or AV control unit. Perform DTC diagno-
sis.
Refer to 

AV-127, "CONSULT Function"

.

• Poor continuity in antenna feeder.
• Poor connector connection of antenna or 

antenna feeder.
Refer to 

AV-227, "Location of Antenna"

.

There is no malfunction in the CONSULT 
self diagnosis result.
Refer to 

AV-127, "CONSULT Function"

.

• Poor continuity in antenna feeder.
• Poor connector connection of antenna or 

antenna feeder.

• Loose satellite radio antenna mounting 

nut.
Refer to 

AV-227, "Location of Antenna"

.

Buzz/rattle sound from speaker

The majority of buzz/rattle sounds are not 
indicative of an issue with the speaker, usu-
ally something nearby the speaker is caus-
ing the buzz/rattle.

Refer to "SQUEAK AND RATTLE TROU-
BLE DIAGNOSIS" in the appropriate interi-
or trim section.

Symptoms

Check items

Probable malfunction location

AV

MULTI AV SYSTEM

AV-205

< SYMPTOM DIAGNOSIS >

[NAVIGATION]

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RELATED TO NAVIGATION

RELATED TO REAR VIEW CAMERA

Symptoms

Check items

Probable malfunction location

Does not recognize cellular phone connec-
tion (no connection is displayed on the dis-
play at the guide).

Repeat the registration of cellular phone.

Malfunction in AV control unit.
Replace AV control unit. Refer to 

AV-218, 

"Removal and Installation"

.

Hands-free phone cannot be established.

• Hands-free phone operation can be 

made, but the communication cannot be 
established.

• Hands-free phone operation can be per-

formed, however, voice between each 
other cannot be heard during the conver-
sation.

The other party’s voice cannot be heard by 
hands-free phone.

Check the “microphone speaker” in Inspec-
tion & Adjustment Mode if sound is heard.

Originating sound is not heard by the other 
party with hands-free phone communica-
tion.

Sound operation function is normal.

Sound operation function does not work.

Microphone signal circuit malfunction.
Refer to 

AV-197, "Diagnosis Procedure"

.

The system cannot be operated.

• The voice recognition can be controlled.
• Steering switch’s VOL UP and VOL 

DOWN switch works, but 

 does not 

work.

Steering switch malfunction.
Replace steering switch. Refer to 

AV-225, 

"Removal and Installation"

.

Steering switch’s 

, VOL UP and VOL 

DOWN switches do not work.

Steering switch signal circuit malfunction.
Refer to 

AV-195, "Diagnosis Procedure"

.

All steering switches do not work.

Steering switch ground circuit malfunction.
Refer to 

AV-195, "Diagnosis Procedure"

.

Symptoms

Check items

Probable malfunction location

Navigation system is inoperative.

Navigation malfunction.

• Malfunction in SD card.
• Malfunction in AV control unit.

Refer to 

AV-126, "On Board Diagnosis 

Function"

.

Steering switches malfunction.

Steering switch signal circuit malfunction.
Refer to 

AV-195, "Diagnosis Procedure"

.

Voice activated control malfunction.

Microphone signal circuit malfunction.
Refer to 

AV-197, "Diagnosis Procedure"

.

Steering switch signal circuit malfunction.
Refer to 

AV-195, "Diagnosis Procedure"

.

Symptoms

Check items

Probable malfunction location

Rear view camera is inoperative.

Reverse signal circuit malfunction.

Reverse signal circuit malfunction between 
BCM and AV control unit.
Refer to 

AV-193, "Diagnosis Procedure"

.

Camera image signal circuit malfunction.

Camera image signal circuit malfunction 
between rear view camera and AV control 
unit.
Refer to 

AV-193, "Diagnosis Procedure"

.

Rear view camera malfunction.

Replace rear view camera. Refer to 

AV-

233, "Removal and Installation"

.

AV-206

< SYMPTOM DIAGNOSIS >

[NAVIGATION]

NORMAL OPERATING CONDITION

NORMAL OPERATING CONDITION

Description

INFOID:0000000009485315

RELATED TO NOISE

The majority of the audio concerns are the result of outside causes (bad CD, electromagnetic interference,

etc.).

The following noise results from variations in field strength, such as fading noise and multi-path noise, or

external noise from trains and other sources. It is not a malfunction.

• Fading noise: This noise occurs because of variations in the field strength in a narrow range due to moun-

tains or buildings blocking the signal.

• Multi-path noise: This noise results from the waves sent directly from the broadcast station arriving at the

antenna at a different time from the waves which reflect off mountains or buildings.

The vehicle itself can be a source of noise if noise prevention parts or electrical equipment is malfunctioning.

Check if noise is caused and/or changed by engine speed, ignition switch turned to each position, and opera-

tion of each piece of electrical equipment, and determine the cause.

NOTE:

The source of the noise can be found easily by listening to the noise while removing the fuses of electrical

components, one by one.

Type of Noise and Possible Cause

RELATED TO HANDS-FREE PHONE

Occurrence condition

Possible cause

Occurs only when engine is ON.

A continuous growling noise occurs. The speed of 
the noise varies with changes in the engine speed.

• Ignition components

The occurrence of the noise is linked with the operation of the fuel pump.

• Fuel pump condenser

Noise only occurs when various 
electrical components are oper-
ating.

A cracking or snapping sound occurs with the op-
eration of various switches.

• Relay malfunction, AV control unit malfunc-

tion

The noise occurs when various motors are operat-
ing.

• Motor case ground
• Motor

The noise occurs constantly, not just under certain conditions.

• Rear defogger coil malfunction
• Open circuit in printed heater
• Poor ground of antenna feeder line

A cracking or snapping sound occurs while the vehicle is being driven, especially when 
it is vibrating excessively.

• Ground wire of body parts
• Ground due to improper part installation
• Wiring connections or a short circuit

Symptom

Cause and Counter measure

Does not recognize cellular phone connection (No connection is 
displayed on the display at the guide).

Some Bluetooth

®

 enabled cellular phones may not be recognized 

by the in-vehicle phone module.
Refer to “RELATED TO HANDS-FREE PHONE (Check Compati-
bility)” in 

AV-201, "Symptom Table"

.

Cannot use hands-free phone.

Customer will not be able to use a hands-free phone under the fol-
lowing conditions:
• The vehicle is outside of the telephone service area.
• The vehicle is in an area where it is difficult to receive radio 

waves; such as in a tunnel, in an underground parking garage, 
near a tall building or in a mountainous area.

• The cellular phone is locked to prevent it from being dialed.
NOTE:
While a cellular phone is connected through the Bluetooth

®

 wire-

less connection, the battery power of the cellular phone may dis-
charge quicker than usual. The Bluetooth

®

 Hands-Free Phone 

System cannot charge cellular phones.

AV

NORMAL OPERATING CONDITION

AV-207

< SYMPTOM DIAGNOSIS >

[NAVIGATION]

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RELATED TO NAVIGATION

Basic Operation

Vehicle Mark

The other party’s voice cannot be heard by hands-free phone.

When the radio wave condition is not ideal or ambient sound is too 
loud, it may be difficult to hear the other person’s voice during a 
call.

Poor sound quality.

Do not place the cellular phone in an area surrounded by metal or 
far away from the in-vehicle phone module to prevent tone quality 
degradation and wireless connection disruption.

Symptom

Cause and Counter measure

Symptom

Cause

Remedy

No image is shown.

Display brightness adjustment is set fully to DARK 
side.

Adjust the display brightness.

No guide sound is heard.
Audio guide volume is too low or 
too high.

Volume control is set to OFF, MIN or MAX.

Adjust the audio guide volume.

Audio guidance is not available while the vehicle is 
driving on a dark pink route.

System is not malfunctioning.

Screen is too dark.
Motion of the image is too slow.

Temperature inside the vehicle is low.

Wait until the temperature inside the vehicle 
reaches the proper temperature.

Small black or bright spots appear 
on the screen.

Symptom peculiar to a liquid crystal display (dis-
play unit).

System is not malfunction.

Symptom

Cause

Remedy

Map screen and BIRDVIEW™ 
Name of the place vary with the 
screen.

Some thinning of the character data is done to pre-
vent the display becoming to complex. In some 
cases and in some locations, the display contents 
may differ.
The same place name, street name, etc. may not 
be displayed every time on account of the data 
processing.

System is not malfunctioning.

Vehicle mark is not positioned cor-
rectly.

Vehicle is transferred by ferry or by towing after its 
ignition switch is turned to OFF.

Drive the vehicle for a while in the GPS sat-
ellite signal receiving condition.

Screen will not switch to nighttime 
mode after the lighting switch is 
turned ON.

The daytime screen is selected by the “SWITCH 
SCREENS” when the last time the screen dim-
ming setting is done.
Switching between daytime/nighttime screen may 
be inhibited by the automatic illumination adjust-
ment function.

Perform screen dimming and select the 
nighttime screen by “SWITCH SCREENS”.

Map screen will not scroll in accor-
dance with the vehicle travel.

Current location is not displayed.

Press “MAP” button to display the current lo-
cation.

Vehicle mark will not be shown.

Current location is not displayed.

Press “MAP” button to display the current lo-
cation.

Accuracy indicator (GPS satellite 
mark) on the map screen stays 
gray.

GPS satellite signal is intercepted because the ve-
hicle is in or behind a building.

Move the vehicle out to an open space.

GPS satellite signal cannot be received because 
an obstacle is placed on top of the instrument pan-
el.

Do not place anything on top of the meter dis-
play (instrument panel).

GPS satellites are not visible from current location. Wait until GPS satellites are visible by mov-

ing the vehicle.