Nissan Qashqai J11. Manual - part 80

NOISE, VIBRATION AND HARSHNESS (NVH) TROUBLESHOOTING

EM-259

< SYMPTOM DIAGNOSIS >

[K9K]

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Use the Chart Below to Help You Find the Cause of the Symptom

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1.

Locate the area where noise occurs.

2.

Confirm the type of noise.

3.

Specify the operating condition of engine.

4.

Check specified noise source.

If necessary, repair or replace these parts.

A: Closely related

B: Related

C: Sometimes related

—: Not related

Location 

of noise

Type of 

noise

Operating condition of engine

Source of 

noise

Check item

Refer-

ence page

Before 

warm-

up

After 

warm-

up

When 

start-

ing

When 

idling

When 

racing

While 

driving

Top of en-
gine
Rocker 
cover
Cylinder 
head

Ticking or 
clicking

C

A

—

A

B

—

Tappet 
noise

Valve clearance

EM-316

Crank-
shaft pul-
ley
Cylinder 
block 
(Side of 
engine)
Oil pan

Slap or 
rap

A

—

—

B

B

A

Piston 
slap noise

Piston ring end gap

EM-348

Front of 
engine
Timing 
belt cover

Tapping or 
ticking

A

A

—

B

B

B

Timing 
belt ten-
sioner 
noise

Timing belt tensioner 
operation

EM-331

Front of 
engine

Squeak-
ing or fizz-
ing

A

B

—

B

—

C

Drive belts 
(Sticking 
or slip-
ping)

Drive belts deflection

EM-274

Squall
Creak

A

B

—

B

A

B

Water 
pump 
noise

Water pump operation

CO-75

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< PRECAUTION >

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PRECAUTIONS

PRECAUTION

PRECAUTIONS

Precautions for Removing Battery Terminal

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• With the adoption of Auto ACC function, ACC power is automatically supplied by operating the intelligent key

or remote keyless entry or by opening/closing the driver side door. In addition, ACC power is supplied even
after the ignition switch is turned to the OFF position, i.e. ACC power is supplied for a certain fixed time.

• When disconnecting the 12V battery terminal, turn off the ACC

power before disconnecting the 12V battery terminal, observing
“How to disconnect 12V battery terminal” described below.
NOTE:
Some ECUs operate for a certain fixed time even after ignition
switch is turned OFF and ignition power supply is stopped. If the
battery terminal is disconnected before ECU stops, accidental DTC
detection or ECU data damage may occur.

•  For vehicles with the 2-batteries, be sure to connect the main bat-

tery and the sub battery before turning ON the ignition switch.
NOTE:
If the ignition switch is turned ON with any one of the terminals of
main battery and sub battery disconnected, then DTC may be detected.

•  After installing the 12V battery, always check "Self Diagnosis Result" of all ECUs and erase DTC.

NOTE:
The removal of 12V battery may cause a DTC detection error.

HOW TO DISCONNECT 12V BATTERY TERMINAL

Disconnect 12V battery terminal according to Instruction 1 or Instruction 2 described below.
For vehicles parked by ignition switch OFF, refer to Instruction 2.

INSTRUCTION 1

1.

Open the hood.

2.

Turn key switch to the OFF position with the driver side door opened.

3.

Get out of the vehicle and close the driver side door.

4.

Wait at least 3 minutes. For vehicle with the engine listed below, remove the battery terminal after a lapse
of the specified time.

CAUTION:

While waiting, never operate the vehicle such as locking, opening, and closing doors. Violation of
this caution results in the activation of ACC power supply according to the Auto ACC function.

5.

Remove 12V battery terminal.

CAUTION:

After installing 12V battery, always check self-diagnosis results of all ECUs and erase DTC.

INSTRUCTION 2 (FOR VEHICLES PARKED BY IGNITION SWITCH OFF)

1.

Unlock the door with intelligent key or remote keyless entry.
NOTE:
At this moment, ACC power is supplied.

2.

Open the driver side door.

3.

Open the hood.

4.

Close the driver side door.

5.

Wait at least 3 minutes.

SEF289H

D4D engine

: 20 minutes

HRA2DDT

: 12 minutes

K9K engine

: 4 minutes

M9R engine

: 4 minutes

R9M engine

: 4 minutes

V9X engine

: 4 minutes

PRECAUTIONS

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CAUTION:

While waiting, never operate the vehicle such as locking, opening, and closing doors. Violation of
this caution results in the activation of ACC power supply according to the Auto ACC function.

6.

Remove 12V battery terminal.

CAUTION:

After installing 12V battery, always check self-diagnosis results of all ECUs and erase DTC.

Precaution for Procedure without Cowl Top Cover

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When performing the procedure after removing cowl top cover, cover
the lower end of windshield with urethane, etc to prevent damage to
windshield.

Precaution for Supplemental Restraint System (SRS) "AIR BAG" and "SEAT BELT 
PRE-TENSIONER"

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The Supplemental Restraint System such as “AIR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severity of injury to the driver and front passenger for certain
types of collision. Information necessary to service the system safely is included in the “SRS AIR BAG” and
“SEAT BELT” of this Service Manual.

WARNING:

Always observe the following items for preventing accidental activation.
• To avoid rendering the SRS inoperative, which could increase the risk of personal injury or death in

the event of a collision that would result in air bag inflation, all maintenance must be performed by
an authorized NISSAN/INFINITI dealer.

• Improper maintenance, including incorrect removal and installation of the SRS, can lead to personal

injury caused by unintentional activation of the system. For removal of Spiral Cable and Air Bag
Module, see “SRS AIR BAG”.

• Never use electrical test equipment on any circuit related to the SRS unless instructed to in this Ser-

vice Manual. SRS wiring harnesses can be identified by yellow and/or orange harnesses or harness
connectors.

PRECAUTIONS WHEN USING POWER TOOLS (AIR OR ELECTRIC) AND HAMMERS

WARNING:

Always observe the following items for preventing accidental activation.
• When working near the Air Bag Diagnosis Sensor Unit or other Air Bag System sensors with the

ignition ON or engine running, never use air or electric power tools or strike near the sensor(s) with
a hammer. Heavy vibration could activate the sensor(s) and deploy the air bag(s), possibly causing
serious injury.

• When using air or electric power tools or hammers, always switch the ignition OFF, disconnect the

battery, and wait at least 3 minutes before performing any service.

Precaution Necessary for Steering Wheel Rotation After Battery Disconnect

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NOTE:
• This Procedure is applied only to models with Intelligent Key system and NATS (NISSAN ANTI-THEFT SYS-

TEM).

• Remove and install all control units after disconnecting both battery cables with the ignition switch in the

″

LOCK

″

 position.

• Always use CONSULT to perform self-diagnosis as a part of each function inspection after finishing work. If

DTC is detected, perform trouble diagnosis according to self-diagnostic results.

PIIB3706J

EM-262

< PRECAUTION >

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PRECAUTIONS

For models equipped with the Intelligent Key system and NATS, an electrically controlled steering lock mech-
anism is adopted on the key cylinder.
For this reason, if the battery is disconnected or if the battery is discharged, the steering wheel will lock and
steering wheel rotation will become impossible.
If steering wheel rotation is required when battery power is interrupted, follow the procedure below before
starting the repair operation.

OPERATION PROCEDURE

1.

Connect both battery cables.
NOTE:
Supply power using jumper cables if battery is discharged.

2.

Use the Intelligent Key or mechanical key to turn the ignition switch to the 

″

ACC

″

 position. At this time, the

steering lock will be released.

3.

Disconnect both battery cables. The steering lock will remain released and the steering wheel can be
rotated.

4.

Perform the necessary repair operation.

5.

When the repair work is completed, return the ignition switch to the 

″

LOCK

″

 position before connecting

the battery cables. (At this time, the steering lock mechanism will engage.)

6.

Perform a self-diagnosis check of all control units using CONSULT. 

Parts Requiring Angular Tightening

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• Use an angle wrench for the final tightening of the following engine parts. 
- Cylinder head bolts
- Lower cylinder block bolts
- Connecting rod cap bolts
- Crankshaft pulley bolt (No angle wrench is required as the bolt flange is provided with notches for angular

tightening)

• Do not use a torque value for final tightening. 
• The torque value for these parts are for a preliminary step.
• Ensure thread and seat surfaces are clean and coated with engine oil. 

Precaution for Liquid Gasket

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REMOVAL OF LIQUID GASKET

• After removing the mounting bolts and nuts, separate the mating

surface using a seal cutter and remove the liquid gasket.

CAUTION:

Be careful not to damage the mating surfaces.

• In areas where the cutter is difficult to use, use a plastic hammer to

lightly tap the liquid gasket applied area.

CAUTION:

If for some unavoidable reason a tool such as a flat-bladed
screwdriver is used, be careful not to damage the mating sur-
faces.

LIQUID GASKET APPLICATION PROCEDURE 

1.

Using a scraper, remove the old liquid gasket adhering to the
gasket application surface and the mating surface.
• Remove the liquid gasket completely from the groove of the

gasket application surface, mounting bolts and bolt holes.

2.

Wipe the gasket application surface and the mating surface with
white gasoline (lighting and heating use) to remove adhering
moisture, grease and foreign materials.

3.

Attach the liquid gasket to the tube presser.
Use Genuine Liquid Gasket or equivalent.

PBIC0275E

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