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* EXHAUST SYSTEM UNIFORM INSPECTION GUIDELINES * 1998 Mitsubishi Montero GENERAL INFORMATION Exhaust Systems Motorist Assurance Program Standards For Automotive Repair All Makes and Models INTRODUCTION TO MOTORIST ASSURANCE PROGRAM (MAP) CONTENTS Motorist Assurance Program (MAP) OVERVIEW OF MOTORIST ASSURANCE PROGRAM OVERVIEW OF SERVICE REQUIREMENTS AND SUGGESTIONS Exhaust CATALYTIC CONVERTERS EXHAUST AND TAIL PIPES EXHAUST CONNECTIONS HANGERS HEAT RISERS (MECHANICAL EFE DEVICES) HEAT SHIELDS MANIFOLDS (CAST AND TUBE TYPE) MECHANICAL EFE DEVICES MUFFLERS AND RESONATORS INTRODUCTION TO MOTORIST ASSURANCE PROGRAM (MAP) OVERVIEW OF MOTORIST ASSURANCE PROGRAM The Motorist Assurance Program is the consumer outreach effort of the Automotive Maintenance and Repair Association, Inc. (AMRA). Participation in the Motorist Assurance Program is drawn from retailers, suppliers, independent repair facilities, vehicle manufacturers and industry associations. Our organization’s mission is to strengthen the relationship between the consumer and the auto repair industry. We produce materials that give motorists the information and encouragement to take greater responsibility for their vehicles-through proper, manufacturer-recommended, maintenance. We encourage participating service and repair shops (including franchisees and dealers) to adopt (1) a Pledge of Assurance to their Customers and (2) the Motorist Assurance Program Standards of Service. All participating service providers have agreed to subscribe to this Pledge and to adhere to the promulgated Standards of Service demonstrating to their customers that they are serious about customer satisfaction. These Standards of Service require that an inspection of the vehicle’s (problem) system be made and the results communicated to the customer according to industry standards. Given that the industry did not have such standards, the Motorist Assurance Program successfully promulgated industry inspection communication standards in 1994-95 for the following systems: Exhaust, Brakes, ABS, Steering and Suspension, Engine Maintenance and Performance, HVAC, and Electrical Systems. Further, revisions to all of these inspection communication standards are continually re-published. In addition to these, standards for Drive Train and Transmissions have recently been promulgated. Participating shops utilize these Uniform Inspection & Communication |