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Mitsubishi Montero (1998+). Manual - part 105

has been incorporated which includes the "mystery shopping" of

outlets.

We welcome you to join us as we continue our outreach... with

your support, both the automotive repair industry and your customers

will reap the benefits. Please visit MAP at our Internet site www.

motorist.org or contact us at:

1444 I Street, NW Suite 700

Washington, DC 20005

Phone (202) 712-9042 Fax (202) 216-9646

January 1999

MAP UNIFORM INSPECTION GENERAL GUIDELINES

OVERVIEW OF SERVICE REQUIREMENTS & SUGGESTIONS

It is MAP policy that all exhaust, brake, steering,

suspension, wheel alignment, drive-line, engine performance and

maintenance, and heating, ventilation and air conditioning, and

electrical services be offered and performed under the standards and

procedures specified in these sections.

Before any service is performed on a vehicle, an inspection

of the appropriate system must be performed. The results of this

inspection must be explained to the customer and documented on an

inspection form. The condition of the vehicle and its components will

indicate what services/part replacements may be "Required" or

"Suggested". In addition, suggestions may be made to satisfy the

requests expressed by the customer.

When a component is suggested or required to be repaired or

replaced, the decision to repair or replace must be made in the

customer’s best interest, and at his or her choice given the options

available.

This section lists the various parts and conditions that

indicate a required or suggested service or part replacement.

Although this list is extensive, it is not fully inclusive. In

addition to this list, a technician may make a suggestion. However,

any suggestions must be based on substantial and informed experience,

or the vehicle manufacturer’s recommended service interval and must be

documented.

Some conditions indicate that service or part replacement is

required because the part in question is no longer providing the

function for which it is intended, does not meet a vehicle

manufacturer’s design specification or is missing.

Example:

An exhaust pipe has corroded severely and has a hole

in it through which exhaust gases are leaking. Replacement

of the exhaust pipe in this case is required due to

functional failure.

Example:

A brake rotor has been worn to the point where it measures

less than the vehicle manufacturer’s discard specifications.

Replacement of the rotor is required because it does not meet

design specifications.

Some conditions indicate that a service or part replacement

is suggested because the part is close to the end of its useful life

or addresses a customer’s need, convenience or request. If a

customer’s vehicle has one of these conditions, the procedure may be

only to suggest service.

Example:

An exhaust pipe is rusted, corroded or weak, but no leaks are

present. In this case, the exhaust pipe has not failed.

However, there is evidence that the pipe may need replacement

in the near future. Replacement of the pipe may be suggested

for the customer’s convenience in avoiding a future problem.

Example:

The customer desires improved ride and/or handling, but the

vehicle’s shocks or struts have not failed. In this case,

replacement may be suggested to satisfy the customer’s

wishes. In this case, replacement of the shocks or struts may

not be sold as a requirement.

A customer, of course, has the choice of whether or not a

shop will service his or her vehicle. He or she may decide not to

follow some of your suggestions. When a repair is required, a MAP shop

must refuse partial service on that system if, in the judgment of the

service provider, proceeding with the work could create or continue an

unsafe condition. When a procedure states that required or suggested

repair or replacement is recommended, the customer must be informed of

the generally acceptable repair/replacement options whether or not

performed by the shop.

When presenting suggested repairs to the customer, you must

present the facts, allowing the customer to draw their own conclusions

and make an informed decision about how to proceed.

The following reasons may be used for required and suggested

services. These codes are shown in the "Code" column of the MAP

Uniform Inspection & Communications Standards that follow:

Reasons to Require Repair or Replacement

A - Part no longer performs intended purpose

B - Part does not meet a design specification (regardless of

performance)

C - Part is missing

NOTE: When a repair is required, the shop must refuse partial

service to the system in question, if the repair creates

or continues an unsafe condition.

Reasons to Suggest Repair or Replacement

1 - Part is close to the end of its useful life (just above

discard specifications, or weak; failure likely to occur

soon, etc.)

2 - To address a customer need, convenience, or request (to

stiffen ride, enhance performance, eliminate noise, etc.)

3 - To comply with maintenance recommended by the vehicle’s

Original Equipment Manufacturer (OEM)

4 - Technician’s recommendation based on substantial and

informed experience

NOTE: Suggested services are always optional. When presenting

suggested repairs to the customer, you must present the

facts, allowing the customer to draw their own conclusions

and make an informed decision about how to proceed.

DRIVE/POWER TRAIN ASSEMBLIES

SERVICE PROCEDURES REQUIRED AND SUGGESTED FOR PROPER

VEHICLE OPERATION

NOTE: Whenever transmission or drivetrain service is performed

that affects the suspension alignment, for example,

removing the engine cradle, it is required that the

alignment be checked and corrected if necessary.

AUTOMATIC TRANSMISSION/TRANSAXLE ASSEMBLIES

AUTOMATIC TRANSMISSION/TRANSAXLE ASSEMBLY INSPECTION

Condition Code Procedure

Any internal component

failure that requires

removal of the assembly

from the vehicle for

service. (1) ........... A ........... (2) Require repair or

replacement of the automatic

transmission/transaxle

assembly.

(1) - It is Required that the torque converter and all other

failure related components be inspected for cause and

condition.

(2) - For components not requiring removal of the assembly,

refer to the component listing in this document.

DIFFERENTIAL AND FINAL DRIVE ASSEMBLIES

NOTE: Does not include half shafts.

DIFFERENTIAL AND FINAL DRIVE ASSEMBLY INSPECTION

Condition Code Procedure

Any internal component

failure that requires

removal of the assembly

from the vehicle for

service. (1) ........... A ... Require repair or replacement

of the differential assembly.

(1) - For components not requiring removal of the assembly,

refer to the component listing in this document.

MANUAL TRANSMISSION/TRANSAXLE ASSEMBLIES

MANUAL TRANSMISSION/TRANSAXLE ASSEMBLY INSPECTION

Condition Code Procedure

Any internal component

failure that requires

removal of the assembly

from the vehicle for

service. (1) ........... A ... Require repair or replacement

of the manual

transmission/transaxle

assembly.

(1) - For components not requiring removal of the assembly,

refer to the component listing in this document.

TRANSFER CASE ASSEMBLIES

TRANSFER CASE ASSEMBLY INSPECTION

Condition Code Procedure

Any internal component

failure that requires

removal of the assembly

from the vehicle for

service. (1) ........... A ... Require repair or replacement

of the transfer case

differential assembly.

(1) - For components not requiring removal of the assembly,

refer to the component listing in this document.

DRIVE TRAIN/COMPONENTS

The conditions listed for the components included in this

section assume that the problem has been isolated to the specific

component through proper testing.

ACTUATORS (ELECTRICAL)

ACTUATOR (ELECTRICAL) INSPECTION

Condition Code Procedure

Attaching hardware

broken ................. A ... Require repair or replacement

of hardware.

Attaching hardware

missing ................ C .......... Require replacement of

hardware.

Attaching hardware not

functioning ............ A ... Require repair or replacement

of hardware.

Connector broken ........ A .. Require repair or replacement.

Connector (Weatherpack

type) leaking .......... A .. Require repair or replacement.

Connector melted,

affecting performance .. A ........... ( 1) Require repair or

replacement.

Connector melted, not

affecting performance .. 2 ........... ( 1) Suggest repair or

replacement.

Connector missing ....... C ............ Require replacement.

Inoperative ............. A ........ (2) Require replacement.

Missing ................. C ............ Require replacement.

Noisy ................... 2 .. Suggest repair or replacement.

Out of adjustment ....... B .. Require repair or replacement.

Terminal broken ......... A .. Require repair or replacement.

Terminal burned, affecting

performance ............ A ........... ( 1) Require repair or

replacement.

Terminal burned, not

affecting performance .. 1 ........... ( 1) Suggest repair or

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