|
|
HEATER HOSES HIGH PRESSURE RELIEF VALVES (HPRV) IDLERS IN-LINE FILTERS METAL FITTINGS METAL LINES MIX AND AIR CONTROL DOORS (BLEND DOORS) O-RINGS ORIFICE TUBES PILOT-OPERATED ABSOLUTES (POAS) PLENUMS PRESSURE CONTROL VALVES PRESSURE SENSORS PULLEYS RADIATORS RECEIVER-DRIERS REFRIGERANT REFRIGERANT OIL RELAYS SEALS SERVICE PORTS SPRING LOCK COUPLINGS SUCTION THROTTLING VALVES (STVS) SWITCHES (ELECTRICAL) TENSIONERS THERMISTORS AND PRESSURE SENSORS THERMOSTATS AND HOUSINGS VACUUM HOSES AND TUBES VACUUM RESERVOIRS VACUUM TUBES VALVES IN RECEIVER (VIRS) WATER PUMPS (ELECTRIC AUXILIARY) WIRING HARNESSES AND CONNECTORS MOTORIST ASSURANCE PROGRAM (MAP) OVERVIEW The Motorist Assurance Program is the consumer outreach effort of the Automotive Maintenance and Repair Association, Inc. (AMRA). Participation in the Motorist Assurance Program is drawn from retailers, suppliers, independent repair facilities, vehicle manufacturers and industry associations. Our organization’s mission is to strengthen the relationship between the consumer and the auto repair industry. We produce materials that give motorists the information and encouragement to take greater responsibility for their vehicles-through proper, manufacturer-recommended, maintenance. We encourage participating service and repair shops (including franchisees and dealers) to adopt (1) a Pledge of Assurance to their Customers and (2) the Motorist Assurance Program Standards of Service. All participating service providers have agreed to subscribe to this Pledge and to adhere to the promulgated Standards of Service demonstrating to their customers that they are serious about customer satisfaction. These Standards of Service require that an inspection of the vehicle’s (problem) system be made and the results communicated to the customer according to industry standards. Given that the industry did not have such standards, the Motorist Assurance Program successfully promulgated industry inspection communication standards in 1994-95 for the following systems: Exhaust, Brakes, ABS, Steering and Suspension, Engine Maintenance and Performance, HVAC, and Electrical Systems. Further, revisions to all of these inspection communication standards |