Mitsubishi Montero (1991+). Manual - part 89

* ELECTRICAL SYSTEM UNIFORM INSPECTION GUIDELINES * 



1991 Mitsubishi Montero

         GENERAL INFORMATION

         Electrical System Motorist Assurance Program

         Standards For Automotive Repair

         All Makes and Models

         INTRODUCTION TO MOTORIST ASSURANCE PROGRAM (MAP)

         CONTENTS

OVERVIEW OF MOTORIST ASSURANCE PROGRAM

OVERVIEW OF SERVICE REQUIREMENTS & SUGGESTIONS

ACTUATOR MOTORS (SOLENOIDS) (ELECTRIC)

ACTUATOR MOTORS (VACUUM)

AIR BAGS

ALTERNATORS AND GENERATORS

AMPLIFIERS

ANTENNAS

BATTERIES

BATTERY CABLES

BATTERY CABLES

BATTERY HOLD DOWN HARDWARE

BATTERY TRAYS AND HOLD DOWN HARDWARE

BATTERY WIRES

BELTS

BULB SOCKETS

BULBS, SEALED BEAMS AND LEDS

CD PLAYERS

CIGARETTE LIGHTER ASSEMBLIES

CIRCUIT BREAKERS

CLUTCH SWITCHES

CONNECTORS

CONTROL MODULES

CRUISE CONTROL BRAKE SWITCHES

CRUISE CONTROL CABLES

CRUISE CONTROL CLUTCH SWITCHES

CRUISE CONTROL LINKAGES AND CABLES

CRUISE CONTROL RESERVOIRS

CRUISE CONTROL TUBES

CRUISE CONTROL VACUUM DUMP RELEASE VALVES

CRUISE CONTROL VACUUM HOSES, TUBES AND RESERVOIRS

CRUISE CONTROL VEHICLE SPEED SENSORS

DEFOGGERS

DEFROSTERS

DELAYS

DIMMERS

ELECTRIC HEATERS

EQUALIZERS

FUSE BLOCKS

FUSE BOXES AND BLOCKS

FUSES, FUSIBLE LINKS AND CIRCUIT BREAKERS

FUSIBLE LINKS

GAUGES

GENERATORS

GROUND CABLES AND STRAPS

GROUND STRAPS

HEADLIGHT ADJUSTERS

HEATING ELEMENTS (DEFROSTERS, DEFOGGERS, ELECTRIC HEATERS AND SEATS)

HORNS AND SIRENS

IGNITION SWITCHES

INDICATOR LIGHTS

KEYLESS ENTRY KEYPADS AND TRANSMITTERS

KEYLESS ENTRY TRANSMITTERS

LEDS

LENSES

MICROPHONES

MIRRORS (ELECTROCHROMATIC AND HEATED)

MOTORS

NEUTRAL SAFETY SWITCHES

ODOMETERS

ODOMETERS, SPEEDOMETERS AND TACHOMETERS (CABLE-DRIVEN)

PULLEYS

RECEIVERS, AMPLIFIERS, EQUALIZERS AND SUB-WOOFER VOLUME CONTROLS

RELAY BOXES

RELAYS

SEALED BEAMS

SEAT HEATERS

SECURITY ALARM SENSORS

SIRENS

SOLENOIDS

SPEAKERS AND MICROPHONES

SPEEDOMETER AND TACHOMETER LINKAGES AND CABLES

SPEEDOMETER CABLES

SPEEDOMETERS

STARTERS

SUB-WOOFER VOLUME CONTROLS

SWITCHES

TACHOMETER CABLES

TACHOMETERS

TAPE PLAYERS AND CD PLAYERS

TENSIONERS

TIMERS

TIRE PRESSURE SENSORS

TRANSCEIVERS

TRANSDUCERS

VACUUM ACCUMULATORS (RESERVOIRS)

VACUUM RESERVOIRS

VOLTAGE REGULATORS

WASHER FLUID LEVEL SENDERS

WASHER PUMPS

WIPER ARMS AND BLADES

WIPER BLADES

WIPER HOSES AND NOZZLES

WIPER LINKAGES

WIPER NOZZLES

WIPER PUMP RESERVOIRS

WIRING HARNESSES AND CONNECTORS

         INTRODUCTION TO MOTORIST ASSURANCE PROGRAM (MAP)

         OVERVIEW OF MOTORIST ASSURANCE PROGRAM

         The Motorist Assurance Program is the consumer outreach

effort of the Automotive Maintenance and Repair Association, Inc.

(AMRA). Participation in the Motorist Assurance Program is drawn from

retailers, suppliers, independent repair facilities, vehicle

manufacturers and industry associations.

         Our organization’s mission is to strengthen the relationship

between the consumer and the auto repair industry.  We produce

materials that give motorists the information and encouragement to

take greater responsibility for their vehicles-through proper,

manufacturer-recommended, maintenance.  We encourage participating

service and repair shops (including franchisees and dealers) to adopt

(1) a Pledge of Assurance to their Customers and (2) the Motorist

Assurance Program Standards of Service. All participating service

providers have agreed to subscribe to this Pledge and to adhere to the

promulgated Standards of Service demonstrating to their customers that

they are serious about customer satisfaction.

         These Standards of Service require that an inspection of the

vehicle’s (problem) system be made and the results communicated to the

customer according to industry standards.  Given that the industry did

not have such standards, the Motorist Assurance Program successfully

promulgated industry inspection communication standards in 1994-95 for

the following systems: Exhaust, Brakes, ABS, Steering and Suspension,

Engine Maintenance and Performance, HVAC, and Electrical Systems.

Further, revisions to all of these inspection communication standards

are continually re-published.

         In addition to these, standards for Drive Train and

Transmissions have recently been promulgated.  Participating shops

utilize these Uniform Inspection & Communication Standards as part of

the inspection process and for communicating their findings to their

customers.

         The Motorist Assurance Program continues to work

cooperatively and proactively with government agencies and consumer

groups toward solutions that both benefit the customer and are

mutually acceptable to both regulators and industry. We maintain the

belief that industry must retain control over how we conduct our

business, and we must be viewed as part of the solution and not part

of the problem. Meetings with state and other government officials

(and their representatives), concerned with auto repair and/or

consumer protection, are conducted. Feedback from these sessions is

brought back to the association, and the program adjusted as needed.

         To assure auto repair customers recourse if they were not

satisfied with a repair transaction, the Motorist Assurance Program

offers mediation and arbitration through MAP/BBB-CARE and other non-

profit organizations.  MAP conducted pilot programs in twelve states

before announcing the program nationally in October, 1998.  During the

pilots, participating repair shops demonstrated their adherence to the

Pledge and Standards and agreed to follow the UICS in communicating

the results of their inspection to their customers. To put some

"teeth" in the program, an accreditation requirement for shops was

initiated.  The requirements are stringent, and a self-policing method

has been incorporated which includes the "mystery shopping" of

outlets.

         We welcome you to join us as we continue our outreach... with

your support, both the automotive repair industry and your customers

will reap the benefits.  Please visit MAP at our Internet site  www.

motorist.org or contact us at:

                   1444 I Street, NW  Suite 700

                       Washington, DC 20005

             Phone (202) 712-9042  Fax (202) 216-9646

                           January 1999

         MAP UNIFORM INSPECTION GENERAL GUIDELINES

         OVERVIEW OF SERVICE REQUIREMENTS & SUGGESTIONS

         It is MAP policy that all exhaust, brake, steering,

suspension, wheel alignment, drive-line, engine performance and

maintenance, and heating, ventilation and air conditioning, and

electrical services be offered and performed under the standards and

procedures specified in these sections.

         Before any service is performed on a vehicle, an inspection

of the appropriate system must be performed. The results of this

inspection must be explained to the customer and documented on an

inspection form.  The condition of the vehicle and its components will

indicate what services/part replacements may be "Required" or

"Suggested". In addition, suggestions may be made to satisfy the

requests expressed by the customer.

         When a component is suggested or required to be repaired or

replaced, the decision to repair or replace must be made in the

customer’s best interest, and at his or her choice given the options

available.

         This section lists the various parts and conditions that

indicate a required or suggested service or part replacement. Although

this list is extensive, it is not fully inclusive. In addition to this

list, a technician may make a suggestion. However, any suggestions

must be based on substantial and informed experience, or the vehicle

manufacturer’s recommended service interval and must be documented.

         Some conditions indicate that service or part replacement is

required because the part in question is no longer providing the

function for which it is intended, does not meet a vehicle

manufacturer’s design specification or is missing.

         Example:

         An exhaust pipe has corroded severely and has a hole

         in it through which exhaust gases are leaking. Replacement of

         the exhaust pipe in this case is required due to functional

         failure.

         Example:

         A brake rotor has been worn to the point where it measures

         less than the vehicle manufacturer’s discard specifications.

         Replacement of the rotor is required because it does not meet

         design specifications.

         Some conditions indicate that a service or part replacement

is suggested because the part is close to the end of its useful life

or addresses a customer’s need, convenience or request. If a

customer’s vehicle has one of these conditions, the procedure may be

only to suggest service.

         Example:

         An exhaust pipe is rusted, corroded or weak, but no leaks are

         present. In this case, the exhaust pipe has not failed.

         However, there is evidence that the pipe may need replacement

         in the near future. Replacement of the pipe may be suggested

         for the customer’s convenience in avoiding a future problem.

         Example:

         The customer desires improved ride and/or handling, but the

         vehicle’s shocks or struts have not failed. In this case,

         replacement may be suggested to satisfy the customer’s

         wishes. In this case, replacement of the shocks or struts may

         not be sold as a requirement.

         A customer, of course, has the choice of whether or not a

shop will service his or her vehicle.  He or she may decide not to

follow some of your suggestions. When a repair is required, a MAP shop

must refuse partial service on that system if, in the judgment of the

service provider, proceeding with the work could create or continue an

unsafe condition.  When a procedure states that required or suggested

repair or replacement is recommended, the customer must be informed of

the generally acceptable repair/replacement options whether or not

performed by the shop.