Mazda 6 (2021 year). Manual in english

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

Signal

Warning

“Keyless System Malfunction” is displayed

This message is displayed if the advanced keyless entry & push button start system has a

problem.

Contact an Authorized Mazda Dealer.

CAUTION

If the message is indicated, or the push button start indicator light (amber) flashes, the en-

gine may not start. If the engine cannot be started, try starting it using the emergency oper-

ation for starting the engine, and have the vehicle inspected at an Authorized Mazda Deal-

er as soon as possible.

Refer to Emergency Operation for Starting the Engine on page 4-10.

(Amber)

KEY Warning Indi-

“Ignition is On” is displayed

cation^*

This message is displayed when the driver's door is opened without switching the ignition

off.

“Key Not Detected” is displayed

This message is displayed when any of the following operations is performed with the key

out of the operational range or placed in areas inside the cabin where it is difficult for the

key to be detected.

 The push button start is pressed with the ignition switched off

 The ignition is switched on

 All doors are closed without switching the ignition off

If any malfunction occurs in the keyless entry system, it illuminates continuously.

CAUTION

(Red)

If the key warning indicator light illuminates or the push button start indicator light (amber)

(Turns on)

flashes, the engine may not start. If the engine cannot be started, try starting it using the

KEY Warning

emergency operation for starting the engine, and have the vehicle inspected at an Author-

Light^*

ized Mazda Dealer as soon as possible.

Refer to Emergency Operation for Starting the Engine on page 4-10.

The light remains turned on if there is a problem with the system. Have your vehicle in-

spected at an Authorized Mazda Dealer.

(Amber)

NOTE

High Beam Control

If the Forward Sensing Camera (FSC) field of view is impaired during bad weather condiఆ

System (HBC)

tions (such as rain, fog, and snow) and when the windshield is dirty, the warning indicaఆ

Warning Indication/

tion/warning light for the High Beam Control System (HBC) may display/turn on. Howevఆ

Warning Light^*

er, this does not indicate a problem.

*Some models.

7-33

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

Signal

Warning

The Warning indication turns on if there is any malfunction in the Blind Spot Monitoring

(BSM). Have your vehicle inspected by an Authorized Mazda Dealer.

Blind Spot Monitor-

NOTE

ing (BSM) Warning

If the vehicle is driven on a road with less traffic and few vehicles that the radar sensors

Indication

can detect, the system may pause. However, it does not indicate a malfunction.

A problem in the system may be indicated under the following conditions.

Have your vehicle inspected at an Authorized Mazda Dealer.

 The light does not turn on when the ignition is switched ON.

 The light remains on even when the Blind Spot Monitoring (BSM) system can be oper-

ated.

Blind Spot Monitor-

 It turns on while driving the vehicle.

ing (BSM) OFF In-

dicator Light

NOTE

If the vehicle is driven on a road with less traffic and few vehicles that the radar sensors

can detect, the system may pause (The Blind Spot Monitoring (BSM) OFF indicator light

in the instrument cluster illuminates). However, it does not indicate a malfunction.

(Amber)

The message is displayed when the system has a malfunction. Have your vehicle inspect-

Driver Attention

ed at an Authorized Mazda Dealer.

Alert (DAA) Warn-

ing Indication^*

(Amber)

Mazda Radar Cruise

The message is displayed when the system has a malfunction. Have your vehicle inspect-

Control with Stop &

ed at an Authorized Mazda Dealer.

Go function

(MRCC with Stop

& Go function)

Warning Indication^*

The message is displayed when the system has a malfunction. Have your vehicle inspect-

ed at an Authorized Mazda Dealer.

The system does not operate when the warning message is displayed.

Lane-keep Assist

CAUTION

System (LAS) &

Lane Departure

¾ Always use tires for all wheels that are of the specified size, and the same manufacture,

Warning System

brand, and tread pattern. In addition, do not use tires with significantly different wear

(LDWS) Warning

patterns on the same vehicle. If such improper tires are used, the system may not operate

Indication^*

normally.

¾ When an emergency spare tire is used, the system may not operate normally.

7-34

*Some models.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

Signal

Warning

This light illuminates if there is a malfunction in the LED headlight. Have your vehicle

LED Headlight

inspected by an Authorized Mazda Dealer.

Warning Light

▼ Taking Action

Take the appropriate action and verify that the warning light turns off.

Signal

Warning

Action to be taken

Verify the reason why the warning light is

illuminated on the center display.

If the reason why the warning light is illu-

(Amber)

minated is due to a dirty windshield, clean

The light turns on if the windshield or the

the windshield.

Smart Brake Support/

radar sensor are dirty, or there is a malfunc-

Smart City Brake Sup-

If the warning light is illuminated because

tion in the system.

port (SBS/SCBS)

of a dirty radar sensor, clean the front em-

blem.

Warning Indication/

For any other reasons, have the vehicle in-

Warning Light^*

spected at an Authorized Mazda Dealer.

The light turns on when the remaining fuel

is about 9.0 L (2.3 US gal, 1.9 Imp gal).

NOTE

Low Fuel Warning In-

Add fuel.

The light illumination timing may vary beఆ

dication/Warning

cause fuel inside the fuel tank moves

Light

around according to the driving conditions

and the vehicle posture.

If the check fuel cap warning light illumi-

Stop the engine and reinstall the fuel-filler

Check Fuel Cap Warn-

nates while driving, the fuel-filler cap may

cap.

not be installed properly.

Refer to Refueling on page 3-27.

ing Indication/Warning

Light

This warning light indicates that the engine

Add 1 L (0.3 US gal, 0.2 Imp gal) of en-

oil level is around the MIN mark (page

Engine Oil Level

gine oil (page 6-22).

6-25).

Warning Light

*Some models.

7-35

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

Signal

Warning

Action to be taken

Except Mexico

The seat belt warning light turns on if the

driver or front passenger's seat is occupied

and the seat belt is not fastened with the ig-

nition switched ON.

If the driver or front passenger's seat belt is

unfastened (only when the front passenger's

seat is occupied) and if the vehicle is driven

at about 20 km/h (12 mph) or faster, or

about 10 km/h (6 mph) or faster for a con-

tinuous 30 seconds, with the seat belt unfas-

tened, the warning light flashes for a certain

period. After a short time, the warning light

stops flashing, but remains illuminated.

Fasten the seat belts.

Seat Belt Warning

NOTE

Light (Front seat)

 The warning light flashes for about 6

seconds if the driver's seat belt is not fasఆ

tened when the ignition is switched ON.

 To allow the front passenger occupant

classification sensor to function properly,

do not place and sit on an additional seat

cushion on the front passenger's seat.

The sensor may not function properly beఆ

cause the additional seat cushion could

cause sensor interference.

 If a small child is seated on the front pasఆ

senger's seat, the warning light may not

operate.

7-36

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

Signal

Warning

Action to be taken

Mexico

The seat belt warning light turns on if the

driver or front passenger's seat is occupied

and the seat belt is not fastened with the ig-

nition switched ON.

If the driver or front passenger's seat belt is

unfastened (only when the front passenger's

seat is occupied) and the vehicle is driven at

a speed faster than about 20 km/h (12 mph),

the warning light flashes. After a short time,

the warning light stops flashing, but re-

mains illuminated. If a seat belt remains un-

fastened, the warning light flashes again for

a given period of time.

NOTE

Fasten the seat belts.

Seat Belt Warning

Light (Front seat)

 Placing heavy items on the front pasఆ

senger's seat may cause the front pasఆ

senger's seat belt warning function to opఆ

erate depending on the weight of the

item.

 To allow the front passenger seat weight

sensor to function properly, do not place

and sit on an additional seat cushion on

the front passenger's seat. The sensor

may not function properly because the

additional seat cushion could cause senఆ

sor interference.

 If a small child is seated on the front pasఆ

senger's seat, the warning light may not

operate.

If the rear seat belts are not fastened while

the ignition is switched ON , the driver and

the passenger are alerted by the warning

light.

The warning light operates even if there is

(Red)

no passenger on the rear seat.

Fasten the seat belts.

Seat Belt Warning

Light (Rear seat)

NOTE

If a rear seat belt is not fastened by a cerఆ

tain period of time after the engine has

been started, the warning light turns off.

This warning light indicates that little wash-

Low Washer Fluid

Add washer fluid (page 6-29).

er fluid remains.

Level Warning Indica-

tion/Warning Light^*

*Some models.

7-37

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

Signal

Warning

Action to be taken

The light turns on if any door/trunk lid is

Close the door/trunk lid securely.

Door-Ajar/Trunk

not closed securely.

lid-Ajar Warning Indi-

cation/Warning Light

Tire Pressure Monitoring System Warning Light (Turns on)

Take the appropriate action and verify that the warning light turns off.

Warning

When the warning light illuminates, and the warning beep sound is heard when tire pressure is too low in one or

more tires.

WARNING

If the tire pressure monitoring system warning light illuminates or flashes, or the tire pressure warning beep sound

is heard, decrease vehicle speed immediately and avoid sudden maneuvering and braking:

If the tire pressure monitoring system warning light illuminates or flashes, or the tire pressure warning beep sound

is heard, it is dangerous to drive the vehicle at high speeds, or perform sudden maneuvering or braking. Vehicle

drivability could worsen and result in an accident.

To determine if you have a slow leak or a flat, pull over to a safe position where you can check the visual condition

of the tire and determine if you have enough air to proceed to a place where air may be added and the system

monitored again by an Authorized Mazda Dealer or a tire repair station.

Do not ignore the TPMS Warning Light:

Ignoring the TPMS warning light is dangerous, even if you know why it is illuminated. Have the problem taken

care of as soon as possible before it develops into a more serious situation that could lead to tire failure and a

dangerous accident.

7-38

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

Action to be taken

Inspect the tires and adjust to the specified inflation pressure (page 6-44).

CAUTION

When replacing/repairing the tires or wheels or both, have the work done by an Authorized Mazda Dealer, or the

tire pressure sensors may be damaged.

NOTE

 Perform tire pressure adjustment when the tires are cold. Tire pressure will vary according to the tire temperఆ

ature, therefore let the vehicle stand for 1 hour or only drive it 1.6 km (1 mile) or less before adjusting the

tire pressures. When pressure is adjusted on hot tires to the cold inflation pressure, the TPMS warning light/

beep may turn on after the tires cool and pressure drops below specification.

Also, an illuminated TPMS warning light, resulting from the tire air pressure dropping due to cold ambient

temperature, may turn off if the ambient temperature rises. In this case, it will also be necessary to adjust the

tire air pressures. If the TPMS warning light illuminates due to a drop in tire air pressure, make sure to check

and adjust the tire air pressures.

 After adjusting the tire air pressures, it may require some time for the TPMS warning light to turn off. If the

TPMS warning light remains illuminated, drive the vehicle at a speed of at least 25 km/h (16 mph) for 10

minutes, and then verify that it turns off.

 Tires lose air naturally over time and the TPMS cannot tell if the tires are getting too soft over time or you

have a flat. However, when you find one low tire in a set of four-that is an indication of trouble; you should

have someone drive the vehicle slowly forward so you can inspect any low tire for cuts and any metal objects

sticking through tread or sidewall. Put a few drops of water in the valve stem to see if it bubbles indicating a

bad valve. Leaks need to be addressed by more than simply refilling the trouble tire as leaks are dangerous

ʊ take it to an Authorized Mazda Dealer which has all the equipment to fix tires, TPMS systems and order

the best replacement tire for your vehicle.

If the warning light illuminates again even after the tire pressures are adjusted, there may be a tire puncture.

7-39

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

KEY Warning Indication/Warning Light

Take the appropriate action and verify that the warning light turns off.

Signal

Cause

Action to be taken

(White)

The key battery is dead.

Replace the key battery (page 6-41).

KEY Warning Indica-

tion

The key battery is dead.

Replace the key battery (page 6-41).

The key is not within the operation range.

The key is placed in areas inside the cabin

Bring the key into the operation range

where it is difficult for the key to be detect-

(page 3-8).

ed.

(Red)

Take the key from another manufacturer

A key from another manufacturer similar to

(Flashing)

similar to the key out of the operation

the key is in the operation range.

KEY Warning Light

range.

Without the ignition switched off, the key is

taken out of the cabin, and then all the

Bring the key back into the cabin.

doors are closed.

7-40

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

Message Indicated on Multi-information Display*

If there is a notification from the vehicle, a message is displayed in the multi-information

display. Check the information and take the necessary action.

(Display example)

Instrument Cluster

Type A

Type B

If the warning light turns on/flashes simultaneously or a symbol is indicated in the display,

check the information regarding the warning light or symbol.

Refer to If a Warning Light Turns On or Flashes on page 7-25.

Display

Content

Action to be taken

Indicated when the push button start is

pressed while the selector lever is not in

Shift the selector lever to the P position.

the P position.

Indicated when the push button start is

Depress the brake pedal and press the

pressed without depressing the brake

push button start.

pedal.

Indicates when the Electric Parking

Operate the Electric Parking Brake

Brake (EPB) switch is operated without

(EPB) switch while depressing the brake

depressing the brake pedal.

pedal.

Indicates when there is a problem with

Depress the brake pedal.

the brake related system while the vehi-

Cancel the AUTOHOLD function or the

cle is being held in a stop position by the

Mazda Radar Cruise Control with Stop

AUTOHOLD function or during the

& Go function (MRCC with Stop & Go

Mazda Radar Cruise Control with Stop

function), and have your vehicle inspect-

& Go function (MRCC with Stop & Go

ed at an Authorized Mazda Dealer.

function) stop hold control.

Indicates the possibility of the vehicle

not being held in the stopped position by

the AUTOHOLD function or the Mazda

Depress and hold your foot on the brake

Radar Cruise Control with Stop & Go

pedal.

function (MRCC with Stop & Go func-

tion) stop hold control, such as on steep

slopes.

*Some models.

7-41

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

Display

Content

Action to be taken

Indicates when the cancel operation is

done without depressing the brake pedal

Cancel the AUTOHOLD function stop

while the vehicle is being held in the

hold control while depressing the brake

stopped position by the AUTOHOLD

pedal.

function.

Drive slowly and make sure that the in-

Indicated when the engine coolant tem-

dication turns off.

perature is high or the engine is hot, and

If the indication does not turn off, con-

the engine output is limited.

sult an Authorized Mazda Dealer.

The engine speed will increase while the

engine is running an internal cleaning

Indicated when the engine speed in-

cycle with the selector lever in the P or

creases because the engine is being

N position. Do not stop the engine while

cleaned internally.

the engine speed is high. When the

cleaning cycle is completed, the engine

speed will return to normal.

7-42

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

Message Indicated on Display

If a message is displayed in the center display, take appropriate action (in a calm manner)

according to the displayed message.

(Display example)

▼ Stop Vehicle in Safe Place Immediately

If the following messages are displayed in the center display , a vehicle system may be

malfunctioning. Stop the vehicle in a safe place and contact an Authorized Mazda Dealer.

Display

Indicated Condition

Displays if the engine coolant temperature has increased excessively.

Displays if the charging system has a malfunction.

7-43

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

The air bag and front seat belt pretensioner

Warning Sound is

system warning beep sound will continue

Activated

to be heard for approximately 35 minutes.

Have your vehicle inspected at an

▼ Lights-On Reminder

Authorized Mazda Dealer as soon as

possible.

The lights-on reminder is operable when

the time setting^*1 of the auto headlight off

WARNING

function is off.

If lights are on and the ignition is switched

Do not drive the vehicle with the air bag/

to ACC or off, a continuous beep sound

front seat belt pretensioner system warning

will be heard when the driver's door is

beep sounding:

opened.

Driving the vehicle with the air bag/front

If the light switch is left on, the auto

seat belt pretensioner system warning beep

headlight off function automatically

sounding is dangerous. In a collision, the

turns off the lights about 30 seconds

air bags and the front seat belt

after switching the ignition off. The

pretensioner system will not deploy and

time setting can be changed.

this could result in death or serious injury.

Refer to the Settings section in the

Contact an Authorized Mazda Dealer to

Mazda Connect Owner's Manual.

have the vehicle inspected as soon as

NOTE

possible.

^ When the ignition is switched to ACC,

▼ Seat Belt Warning Beep

the “Ignition Not Switched Off (STOP)

Front seat

Warning Beep” (page 7-46) overrides

the lights-on reminder.

Except Mexico

^ A personalized function is available to

If the driver's seat belt is not fastened

change the sound volume for the

when the ignition is switched ON, a beep

lights-on reminder.

sound will be heard for about 6 seconds. If

Refer to the Settings section in the

the driver or the front passenger's seat belt

Mazda Connect Owner's Manual.

is not fastened and if the vehicle is driven

▼ Air Bag/Seat Belt Pretensioner

at about 20 km/h (12 mph) or faster, or

System Warning Beep

about 10 km/h (6 mph) or faster for a

continuous 30 seconds, with the seat belt

If there is a problem with the air bag/front

unfastened, a sound is activated

seat belt pretensioner systems and the

continuously for a certain period.

warning light illumination, a warning beep

Until a seat belt is fastened or a given

sound will be heard for about 5 seconds

period of time has elapsed, the beep sound

every minute.

will not stop even if the vehicle speed falls

below 20 km/h (12 mph).

7-45

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

NOTE

^ If a small child is seated on the front

passenger's seat, the warning beep may

^ To allow the front passenger occupant

not operate.

classification sensor to function

properly, do not place and sit on an

Rear seat

additional seat cushion on the front

The warning beep only sounds if a seat

passenger's seat. The sensor may not

belt is unfastened after being fastened.

function properly because the additional

seat cushion could cause sensor

▼ Ignition Not Switched Off (STOP)

interference.

Warning Beep

^ If a small child is seated on the front

If the driver's door is opened with the

passenger's seat, the warning beep may

ignition switched to ACC, a beep will be

not operate.

heard continuously in the cabin to notify

Mexico

the driver that the ignition has not been

switched OFF (STOP). Under this

If the vehicle speed exceeds about 20

condition, the keyless entry system will

km/h (12 mph) with the driver or front

not operate, the vehicle cannot be locked,

passenger's seat belt unfastened, a warning

and the battery voltage will be depleted.

beep sounds continuously. If the seat belt

remains unfastened, the beep sound stops

▼ Key Removed from Vehicle Warning

once and then continues for about 90

Beep

seconds. The beep stops after the driver or

Vehicles with advanced keyless function

front passenger's seat belt is fastened.

Until a seat belt is fastened or a given

If the key is taken out of the vehicle while

period of time has elapsed, the beep sound

the ignition is not switched OFF and all

will not stop even if the vehicle speed falls

the doors are closed, the beep which

below 20 km/h (12 mph).

sounds outside of the vehicle will be heard

6 times, the beep which sounds inside the

NOTE

vehicle will be heard 6 times.

^ Placing heavy items on the front

Vehicles without advanced keyless

passenger's seat may cause the front

passenger's seat belt warning function

function

to operate depending on the weight of

If the key is taken out of the vehicle while

the item.

the ignition is not switched OFF and all

^ To allow the front passenger seat weight

the doors are closed, a beep will be heard

sensor to function properly, do not place

in the cabin 6 times.

and sit on an additional seat cushion on

NOTE

the front passenger's seat. The sensor

Because the key utilizes low-intensity

may not function properly because the

radio waves, the Key Removed From

additional seat cushion could cause

Vehicle Warning may activate if the key is

sensor interference.

carried together with a metal object or it

is placed in a poor signal reception area.

7-46

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

▼ Request Switch Inoperable Warning

▼ Electric Parking Brake (EPB)

Beep (With the advanced keyless

Warning Beep

function)

The warning buzzer is activated under the

If the request switch is pressed with the

following conditions:

door open or ajar, or the ignition is not

^ The vehicle is driven with the parking

switched OFF with a key being carried, a

brake applied.

beep will be heard outside for about 2

^ The Electric Parking Brake (EPB)

seconds to notify the driver that the door

switch is pulled while the vehicle is

or trunk lid cannot be locked.

driven.

▼ Key Left-in-trunk Compartment

▼ AUTOHOLD Warning Beep

Warning Beep (With the advanced

keyless function)

Warning light flashes/message is displayed

and beep sound is activated

If the key is left in the trunk with all the

simultaneously for about 5 seconds when

doors locked and the trunk lid closed, a

using AUTOHOLD function or when

beep will be heard outside for about 10

AUTOHOLD switch is operated.

seconds to notify the driver that the key is

Because a problem with AUTOHOLD

in the trunk. In this case, take out the key

function has occurred, AUTOHOLD

by pressing the electric trunk lid opener

function does not operate even if

and opening the trunk lid. The key taken

AUTOHOLD switch is operated.

out of the trunk may not operate because

its functions have been temporarily

stopped. To restore the key's functions,

perform the applicable procedure (page

3-9).

▼ Key Left-in-vehicle Warning Beep

(With the advanced keyless

function)

If all the doors and trunk are locked using

another key while the key is left in the

cabin, the beep which sounds outside of

the vehicle will be heard for about 10

seconds to notify the driver that the key is

in the cabin. In this case, take out the key

by opening the door. A key taken out of

the vehicle using this method may not

operate because its functions have been

temporarily stopped. To restore the key's

functions, perform the applicable

procedure (page 3-9).

7-47

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

If the warning light flashes/message is

If the sound is activated at the same time

displayed and the beep sound is activated

the SCR warning light turns on/flashes,

simultaneously, have your vehicle

have your vehicle inspected by an

inspected at an Authorized Mazda Dealer.

Authorized Mazda Dealer.

▼ Power Steering Warning Buzzer

▼ Blind Spot Monitoring (BSM)

System Warning Beep

If the power steering system has a

malfunction, the power steering

Driving forward

malfunction indication/malfunction

The warning beep operates when the turn

indicator light turns on or flashes and the

signal lever is operated to the side where

buzzer operates at the same time.

the Blind Spot Monitoring (BSM) warning

Refer to Stop Vehicle in Safe Place

light is illuminated.

Immediately on page 7-25.

NOTE

▼ Tire Inflation Pressure Warning

A personalized function is available to

Beep

change the Blind Spot Monitoring (BSM)

warning beep sound volume.

The warning beep sound will be heard for

about 3 seconds if the tire pressures

Refer to the Settings section in the Mazda

decrease.

Connect Owner's Manual.

Refer to Tire Pressure Monitoring System

Reversing

on page 4-232.

The Blind Spot Monitoring (BSM)

▼ Selective Catalytic Reduction (SCR)

warning sound is activated if there is a

Warning Beep (SKYACTIV-D 2.2)

possibility of collision with a vehicle

approaching from behind and from the

(When the SCR warning light turns off)

rear on the left and right sides of the

If the ignition is switched ON while the

vehicle.

remaining amount of Diesel Exhaust Fluid

(DEF) has decreased, a sound is activated.

▼ Lane Departure Warning Sound^*

If the sound is activated when the ignition

is switched ON, consult an Authorized

While the system is operating, if the

system determines that the vehicle may

Mazda Dealer.

depart from the lane, it sounds a warning

(When the SCR warning light turns on/

sound.

flashes)

NOTE

A sound is activated under the following

^ The volume of the Lane-keep Assist

conditions:

System (LAS) & Lane Departure

^ There is a problem with the SCR

Warning System (LDWS) warning sound

system.

can be changed.

^ The ignition is switched ON when the

Refer to the Settings section in the

remaining amount of Diesel Exhaust

Mazda Connect Owner's Manual.

Fluid (DEF) is extremely low.

7-48

*Some models.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds



The type of the Lane-keep Assist System

▼ Excessive Speed Warning^*

(LAS) & Lane Departure Warning

If the vehicle speed exceeds the speed

System (LDWS) warning sound can be

limit sign displayed on the active driving

changed.

display, the warning sound is activated and

Refer to the Settings section in the

the area around the speed limit sign

Mazda Connect Owner's Manual.

displayed on the active driving display

▼ Mazda Radar Cruise Control with

flashes 3 times in amber, and if the vehicle

Stop & Go function (MRCC with

speed continues to exceed the displayed

Stop & Go function) System

speed limit sign, the indication stops

Warnings*

flashing and remains on.

The Mazda Radar Cruise Control with

▼ Collision warning^*

Stop & Go function (MRCC with Stop &

If there is a possibility of a collision with a

Go function) system warnings notify the

vehicle ahead, a warning sound is

driver of system problems and precautions

activated at the same time as the warning

on use when required. Check after hearing

indications are displayed in the instrument

a warning beep sound.

cluster or active driving display.

Warning beep

What to check

While the Mazda Radar

Cancel the Mazda Radar

Cruise Control with Stop

& Go function (MRCC

with Stop & Go func-

tion) system is operating,

tion) system if the radar

a single beep sound is

sensor (front) becomes

heard when “Front Ra-

dirty. Clean the area

dar Sensor Blocked” is

around the radar sensor

displayed in the mul-

(front).

ti-information display.

The distance between

your vehicle and the ve-

The beep sounds inter-

hicle ahead is too close.

mittently while the vehi-

Verify the safety of the

cle is being driven.

surrounding area and re-

duce vehicle speed.

While the Mazda Radar

Cruise Control with Stop

& Go function (MRCC

A malfunction in the

with Stop & Go func-

system may be indicated.

tion) system is operating,

Check the center display

a single beep sound is

to verify the problem

heard when “ Front Ra-

and then have your vehi-

dar Sensor System Mal-

cle inspected by an Au-

function” is displayed in

thorized Mazda Dealer.

the multi-information

display.

*Some models.

7-49

If Trouble Arises

When Trunk Lid Cannot be Opened

(Type A)

When Trunk Lid Cannot

be Opened

If the battery is dead, the trunk lid cannot

be unlocked and opened.

In this case, the trunk lid can be unlocked

by taking care of the dead battery

situation.

Refer to Jump-Starting on page 7-15.

If the trunk lid cannot be unlocked even if

the dead battery situation has been

(Type B)

resolved, the electrical system may have a

malfunction.

In this case, the trunk lid can be opened

using the following procedure as an

emergency measure.

1. Open the cover.

2. Move the lever to the left to fold the

seatback.

Cover

After performing this emergency measure,

have the vehicle inspected at an

Authorized Mazda Dealer as soon as

possible.

Lever

3. Move the lever to the left to open the

trunk lid.

7-50

Customer Information and Reporting

Safety Defects

Important consumer information including warranties and add-on

equipment.

Customer Assistance

8-2

Cell Phones

8-21

Customer Assistance

Cell Phones Warning

8-21

(U.S.A.)

8-2

Customer Assistance

Event Data Recorder

8-22

(Canada)

8-8

Event Data Recorder (U.S.A. and

Customer Assistance (Puerto

Canada)

8-22

Rico)

8-11

Customer Assistance

Recording of Vehicle Data

8-23

(Mexico)

8-12

Recording of Vehicle Data

8-23

Mazda Importer/Distributors

8-14

Uniform Tire Quality Grading System

Importer/Distributor

8-14

(UTQGS)

8-24

Uniform Tire Quality Grading

Reporting Safety Defects

8-15

System (UTQGS)

8-24

Reporting Safety Defects

(U.S.A.)

8-15

Tire Information (U.S.A.)

8-26

Reporting Safety Defects

Tire Labeling

8-26

(Canada)

8-16

Location of the Tire Label

(Placard)

8-31

Warranty

8-17

Tire Maintenance

8-34

Warranties for Your Mazda

8-17

Vehicle Loading

8-37

Outside the United States/

Steps for Determining the Correct

Canada

8-18

Load Limit

8-43

Registering Your Vehicle in A

Foreign Country (Except United

Declaration of Conformity

8-44

States and Canada)

8-19

Declaration of Conformity

8-44

Add-On Non-Genuine Parts and

Accessories

8-20

8-1

Customer Information and Reporting Safety Defects

Customer Assistance

Customer Assistance (U.S.A.)

Your complete and permanent satisfaction is our business. We are here to serve you. All

Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in

top condition.

If you have any questions or recommendations for improvement regarding the service of

your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take

the following steps:

NOTE

If it becomes necessary to have the components or wiring system for the supplementary

restraint system modified to accommodate a person with certain medical conditions in

accordance with a certified physician, contact an Authorized Mazda Dealer. For more

information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags >

Air Bag FAQs > Air Bag Deactivation).

▼ STEP 1: Contact Your Mazda Dealer

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to

address the issue.

^ If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,

SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of

the dealership or the OWNER.

^ If it becomes necessary to have the components or wiring system for the supplementary

restraint system modified to accommodate a person with certain medical conditions in

accordance with a certified physician, go to STEP 2.

8-2

Customer Information and Reporting Safety Defects

Customer Assistance

▼ STEP 2: Contact Mazda North American Operations

If for any reason you feel the need for further assistance after contacting your dealership

management or it becomes necessary to have the components or wiring system for the

supplementary restraint system modified to accommodate a person with certain medical

conditions in accordance with a certified physician, you can reach Mazda North American

Operations by one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including how to locate or contact a local Mazda dealership in

the U.S., can be found here.

E-mail: click on “Contact Us” located on the bottom of the page at www.mazdausa.com

under “Help”

By phone at: 1 (800) 222-5500

By letter at:

ATTN: Customer Experience Center

Mazda North American Operations

200 Spectrum Center Drive Suite 100

Irvine, California 92618

P.O. Box 19734

Irvine, CA 92623-9734

In order to serve you efficiently and effectively, please help us by providing the following

information:

1. Your name, address, and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (17 digits, noted on your registration or title or located on

the upper driver's side corner of the dash)

4. Purchase date and current mileage

5. Your dealer's name and location

6. Your question(s)

If you live outside the U.S.A., please contact your nearest Mazda Distributor.

8-3

Customer Information and Reporting Safety Defects

Customer Assistance

▼ STEP 3: Contact Better Business Bureau (BBB)

Mazda North American Operations realizes that mutual agreement on some issues may not

be possible. As a final step to ensure that your concerns are being fairly considered, Mazda

North American Operations has agreed to participate in a dispute settlement program

administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.

BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a

mutually acceptable resolution of any warranty related concerns. If the BBB is not able to

facilitate a settlement they will provide an informal hearing before an arbitrator.

You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies

under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent

permitted by the applicable state “Lemon Law”, you are also required to resort to BBB

AUTO LINE before exercising any rights or seeking remedies under the “Lemon Law”. If

you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or

the applicable state “Lemon Law”, you are not required to first use BBB AUTO LINE.

The whole process normally takes 40 days or less. The arbitration decision is not binding on

you or Mazda unless you accept the decision. For more information about BBB AUTO

LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB

website at www.bbb.org/autoline.

Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope

to satisfy every customer directly, but if there is ever a question about our decision, Mazda

believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure

Mazda delivers on our commitment to do the right thing for our customers!

8-4

Customer Information and Reporting Safety Defects

Customer Assistance

▼

California Customers

Mazda North American Operations participates in BBB AUTO LINE, a mediation/

arbitration program administered by the Council of Better Business Bureaus [3033

Wilson Boulevard, Arlington, Virginia 22201] through local Better Business Bureaus.

BBB AUTO LINE and Mazda have been certified by the Arbitration Certification

Program of the California Department of Consumer Affairs.

If you have a problem arising under a Mazda written warranty, we encourage you to

bring it to our attention. If we are unable to resolve it, you may file a claim with BBB

AUTO LINE. Claims must be filed with BBB AUTO LINE within six (6) months after

the expiration of the warranty.

To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the

call.

In order to file a claim with BBB AUTO LINE, you will have to provide your name and

address, the brand name and vehicle identification number (VIN) of your vehicle, and a

statement of the nature of your problem or complaint. You will also be asked to provide:

the approximate date of your acquisition of the vehicle, the vehicle's current mileage, the

approximate date and mileage at the time any problem(s) were first brought to the

attention of Mazda or one of our dealers, and a statement of the relief you are seeking.

BBB AUTO LINE staff may try to help resolve your dispute through mediation. If

mediation is not successful, or if you do not wish to participate in mediation, claims

within the program's jurisdiction may be presented to an arbitrator at an informal

hearing. The arbitrator's decision should ordinarily be issued within 40 days from the

time your complaint is filed; there may be a delay of 7 days if you did not first contact

Mazda about your problem, or a delay of up to 30 days if the arbitrator requests an

inspection/report by an impartial technical expert or further investigation and report by

BBB AUTO LINE.

You are required to use BBB AUTO LINE before asserting in court any rights or

remedies conferred by California Civil Code Section 1793.22. You are also required to

use BBB AUTO LINE before exercising rights or seeking remedies created by Title I of

the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek

redress by pursuing rights and remedies not created by California Civil Code Section

1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is

not required by those statutes.

8-5

Customer Information and Reporting Safety Defects

Customer Assistance

California Civil Code Section 1793.2 (d) requires that, if Mazda or its representative is

unable to repair a new motor vehicle to conform to the vehicle's applicable express

warranty after a reasonable number of attempts, Mazda may be required to replace or

repurchase the vehicle. California Civil Code Section 1793.22 (b) creates a presumption

that Mazda has had a reasonable number of attempts to conform the vehicle to its

applicable express warranties if, within 18 months from delivery to the buyer or 18,000

miles on the vehicle's odometer, whichever occurs first, one or more of the following

occurs:

^ The same nonconformity [a failure to conform to the written warranty that

substantially impairs the use, value or safety of the vehicle] results in a condition that

is likely to cause death or serious bodily injury if the vehicle is driven AND the

nonconformity has been subject to repair two or more times by Mazda or its agents

AND the buyer or lessee has directly notified Mazda of the need for the repair of the

nonconformity; OR

^ The same nonconformity has been subject to repair 4 or more times by Mazda or its

agents AND the buyer has notified Mazda of the need for the repair of the

nonconformity; OR

^ The vehicle is out of service by reason of repair of nonconformities by Mazda or its

agents for a cumulative total of more than 30 calendar days after delivery of the

vehicle to the buyer.

NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE

FOLLOWING ADDRESS:

Mazda North American Operations

200 Spectrum Center Drive Suite 100

Irvine, California 92618

ATTN: Customer Mediation

The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement for

money paid to repair a vehicle or other expenses incurred as result of a vehicle

nonconformity, repurchase or replacement of your vehicle, and compensation for

damages and remedies available under Mazda's written warranty or applicable law.

8-6

Customer Information and Reporting Safety Defects

Customer Assistance

9. The following remedies may not be sought in BBB AUTO LINE: punitive or multiple

damages, attorneys' fees, or consequential damages other than as provided in California

Civil Code Section 1794 (a) and (b).

10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject the

decision, you will be free to pursue further legal action. The arbitrator's decision and any

findings will be admissible in a court action.

11. If you accept the arbitrator's decision, Mazda will be bound by the decision, and will

comply with the decision within a reasonable time not to exceed 30 days after we

receive notice of your acceptance of the decision.

12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the program.

8-7

Customer Information and Reporting Safety Defects

Customer Assistance

Customer Assistance (Canada)

▼ Satisfaction Review Process

Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized

Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In

our experience, any questions, problems, or complaints regarding the operation of your

Mazda or any other general service transactions are most effectively resolved by your

dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal

dealership procedures, we recommend that you take the following steps:

▼ STEP 1: Contact the Mazda Dealer

Discuss the matter with a member of dealership management. If the Service Manager has

already reviewed your concerns, contact the owner of the dealership or its General Manager.

▼ STEP 2: Contact the Mazda Regional Office

If you feel that you still require assistance, ask the dealer Service Manager to arrange for

you to meet the local Mazda Service Representative. If more expedient, contact Mazda

Canada Inc. Regional Office nearest you for such arrangements. Regional Office address

and phone numbers are shown (page 8-10).

▼ STEP 3: Contact the Mazda Customer Relations Department

If still not substantially satisfied, contact the Customer Relations Department, Mazda

Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)

263-4680.

Provide the Department with the following information:

1. Your name, address and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (VIN). Refer to the Vehicle Identification Number on

page 9-2 for the location of the VIN.

4. Purchase date

5. Present odometer reading

6. Your dealer's name and location

7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with the local Mazda Service Representative, will review

the case to determine if everything possible has been done to ensure your satisfaction.

Please recognize that the resolution of service problems in most cases requires the use of

your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the

above three steps in sequence for most effective results.

8-8

Customer Information and Reporting Safety Defects

Customer Assistance

▼ Mediation/Arbitration Program

Occasionally a customer concern cannot be resolved through Mazda's Customer Satisfaction

Program. If after exhausting the procedures in this manual your concern is still not resolved,

you have another option.

Mazda Canada Inc. participates in an arbitration program administered by the Canadian

Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your

concern may be reviewed and resolved by an independent third party through binding

arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.

Mazda's participation in CAMVAP makes a valuable contribution to our achieving that goal.

There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the

award is binding on both you and Mazda Canada Inc.

▼ Canadian Motor Vehicle Arbitration Plan (CAMVAP)

If a specific item of concern arises, where a solution cannot be reached between an owner,

Mazda, and/or one of its dealers (that all parties cannot agree upon), the owner may wish to

use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling

and preparing for their arbitration hearings. However, before you can proceed with

CAMVAP you must follow your Mazda dispute resolution process as outlined previously.

CAMVAP is fully implemented in all provinces and territories.

Consumers wishing to obtain further information about the Program should contact the

Provincial Administrator at 1 (800) 207-0685, or by contacting the Canadian Motor Vehicle

Arbitration Plan Office at:

Canadian Motor Vehicle Arbitration Plan

235 Yorkland Boulevard, suite 300

North York, Ontario

M2J 4Y8

http://camvap.ca

Provincial Administrators may be reached locally:

Province/Territory

CAMVAP Number

British Columbia & Yukon Territories

1 (800) 207-0685

Alberta & Northwest Territories

1 (800) 207-0685

Saskatchewan

1 (800) 207-0685

Manitoba

1 (800) 207-0685

8-9

Customer Information and Reporting Safety Defects

Customer Assistance

Province/Territory

CAMVAP Number

Ontario

1 (800) 207-0685

Atlantic Canada

1 (800) 207-0685

Quebec

1 (800) 207-0685

▼

Regional Offices

REGIONAL OFFICES

COVERING AREAS

MAZDA CANADA INC.

WESTERN REGION

ALBERTA,

5011 275 STREET

BRITISH COLUMBIA,

LANGLEY, BRITISH COLUMBIA

MANITOBA,

V4W 0A8

SASKATCHEWAN,

(778) 369-2100

YUKON

1 (800) 663-0908

MAZDA CANADA INC.

ONTARIO,

CENTRAL REGION

NEW BRUNSWICK,

55 VOGELL ROAD,

NOVA SCOTIA,

RICHMOND HILL,

PRINCE EDWARD ISLAND,

ONTARIO, L4B 3K5

NEWFOUNDLAND

1 (800) 263-4680

MAZDA CANADA INC.

QUEBEC REGION

6111 ROUTE TRANSCANADIENNE

QUEBEC

POINTE CLAIRE, QUEBEC

H9R 5A5

(514) 694-6390

8-10

Customer Information and Reporting Safety Defects

Customer Assistance

Customer Assistance (Puerto Rico)

Your complete and permanent satisfaction is our business. That is why all Authorized

Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top

condition.

If you have any questions or recommendations for improvement regarding the service of

your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take

the following steps:

▼ STEP 1

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to

address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,

SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL

MANAGER of the dealership or the OWNER.

▼ STEP 2

If, after following STEP 1, you feel the need for further assistance, please contact your

area's Mazda representative.

Refer to Importer/Distributor on page 8-14.

Please help us by providing the following information:

1. Your name, address, and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (17 digits, noted on your registration or title or located on

the upper driver's side corner of the dash)

4. Purchase date and current mileage

5. Your dealer's name and location

6. Your question(s)

8-11

Customer Information and Reporting Safety Defects

Customer Assistance

Customer Assistance (Mexico)

Your complete and permanent satisfaction is our business. We are here to serve you. All

Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in

top condition.

If you have any questions or recommendations for improvement regarding the service of

your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take

the following steps:

▼ Contact Your Mazda Dealer

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to

address the issue.

^ If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,

SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of

the dealership or the OWNER.

^ If it becomes necessary to have the components or wiring system for the supplementary

restraint system modified to accommodate a person with certain medical condition in

accordance with a certified physician you must contact your dealership in order to avoid

the potential loss of the warranty of your vehicle which may occur if some third party is

hired by the customer to make any modifications to this system.

Log on: at www.mazdamexico.com.mx

Answers to many questions, including how to locate or contact a local Mazda dealership in

Mexico, can be found here.

E-mail: click on “Contactanos” at the top of the page at www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA (62932)

By letter at:

Attn: Customer Assistance

Mazda Motor de Mexico

Mario Pani 400 PB, Col. Santa Fe Cuajimalpa, Delegación Cuajimalpa de Morelos, Ciudad

de México, CP 05348

Tel: Customer Assistance

01 800 01 MAZDA(62932).

8-12

Mazda 6 (2021 year). Manual in english - page 18