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Dealing with Complaints Curriculum Training 15 3.3 Your Duty of Care to the Customer We have just talked about the danger of raising customer expectations. If their 3.4 Customer Expectations and Your Duty of Care
AC3 – PART ONE – CUSTOMER EXPECTATIONS
Examine the stages of the Customer Process and decide on customer expectations at each one. AC4 – PART TWO – YOUR DUTY OF CARE – AND POSSIBLE CLAIMS
Examine the various stages of the Customer Process again, and decide on legal aspects 6. Complete repair order Customer Expectations Your Duty of Care – and Consequences – Clear and correct explanation of a fixed price, including parts, labour and taxes, – You must explain the total price – or the customer may refuse to pay any hidden |