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Dealing with Complaints Curriculum Training 25
3. Active customer contact Customer Expectations Your Duty of Care – and Consequences – A follow-up call to make sure that they are completely satisfied with – Any problems must be resolved fully – Reminders for service – Word these carefully – you can only estimate when a customer will need – Information on special offers that would be of benefit to them, based – Again, give correct technical advice that does not oversell the need – – – – – – |