Mercury Milan (2011 year). Manual

MERCURY CUSTOM ACCESSORIES FOR YOUR VEHICLE

A wide selection of Mercury Custom Accessories are available for your
vehicle through your local Mercury or Ford of Canada dealer. These
quality accessories have been specifically engineered to fulfill your
automotive needs; they are custom designed to complement the style
and aerodynamic appearance of your vehicle. In addition, each accessory
is made from high quality materials and meets or exceeds Mercury’s
rigorous engineering and safety specifications. Ford Motor Company will
repair or replace any properly dealer-installed Mercury Custom
Accessories found to be defective in factory-supplied materials or
workmanship during the warranty period, as well as any component
damaged by the defective accessories. The accessories will be warranted
for whichever provides you the greatest benefit:
• 12 months or 12,000 miles (20,000 km) (whichever occurs first), or
• the remainder of your new vehicle limited warranty.
Contact your dealer for details and a copy of the warranty.

Following is a list of several Mercury Custom Accessories. Not all
accessories are available for all models. To find out what accessories are
available for your vehicle, please contact your dealer or visit our online
store at: www.mercuryaccessories.com (U.S. only).

Exterior style

•Bug shields

•Splash guards

•Deflectors

•Custom graphics*

•Rear spoiler

•Wheels

Interior style

•All weather floor mats

•Rear seat entertainment*

•Premium carpeted floor mats

•Subwoofer*

•Lighted door sill plates

•Custom seat covers*

•Ambient lighting

•Electrochromatic
compass/temperature interior
mirrors

Accessories

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Lifestyle

•Ash cup / smoker’s package

•Roof racks and carriers*

•Cargo net*

•Rear bumper protector*

•Navigation*

•Cargo organization and
management

Peace of mind

•Remote start

•Protective seat covers*

•Vehicle security systems

•Windshield wiper shaker*

•Wheel locks

•Back up camera*

•Vehicle tracking and recovery*
•Locking fuel plug for capless fuel system
•Bumper mounted parking sensors*

*Ford Licensed Accessories (FLA) are warranted by the accessory
manufacturer’s warranty. Ford Licensed Accessories are fully designed
and developed by the accessory manufacturer and have not been
designed or tested to Ford Motor Company engineering requirements.
Contact your Ford dealer for details regarding the manufacturer’s limited
warranty and/or a copy of the FLA product limited warranty offered by
the accessory manufacturer.

For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
• When adding accessories, equipment, passengers and luggage to your

vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.

• The Federal Communications Commission (FCC) and Canadian Radio

Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.

Accessories

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FORD ESP EXTENDED SERVICE PLANS (U.S. ONLY)

More than 30 million Ford, Lincoln, and Mercury owners have discovered
the powerful protection of Ford ESP. It is the only extended service plan
backed by Ford Motor Company, and provides “peace of mind”
protection beyond the New Vehicle Limited Warranty coverage.

Up to 500+ Covered Vehicle Components

There are four, new-vehicle Extended Service Plans with different levels
of coverage. Ask your dealer for details.

PremiumCare – Our most comprehensive coverage. With over 500
covered components, this plan is so complete that we generally only
discuss what’s not covered!

ExtraCare – Covers 113 components, and includes many high-tech
items.

BaseCare – Covers 84 components.

PowertrainCare – Covers 29 critical components.

Ford ESP is honored by all Ford, Lincoln and Mercury Dealers in
the U.S. and Canada It’s the only extended service plan authorized and
backed by Ford Motor Company. That means you get:
• Reliable, quality service anywhere you go.
• Factory-trained technicians.
• Genuine Ford and Motorcraft威 Parts.
Rental car reimbursement

If your vehicle is kept overnight for covered repairs, you are
eligible for rental car coverage, including Bumper-to-Bumper warranty
repairs, or manufacturer’s recalls.

Transferable coverage

If you sell your vehicle before your Ford ESP coverage expires, you can
transfer any remaining coverage to the new owner. Whenever you’re
ready to sell your car, prospective buyers may feel better about taking a
risk on your used vehicle. Ford ESP may add resale value!

Plus, exclusive 24/7 roadside assistance, including:
• Towing, flat-tire change and battery jump starts.
• Out-of-fuel and lock-out assistance.
• Travel expense reimbursement for lodging, meals and rental car.
• Destination assistance for taxi, shuttle, rental car coverage and

emergency transportation.

Ford Extended Service Plan

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GENERAL MAINTENANCE INFORMATION

Why maintain your vehicle?

This guide describes the scheduled maintenance required for your
vehicle. Carefully following this schedule helps protect against major
repair expenses resulting from neglect or inadequate maintenance and
may also help to increase the value of your vehicle when you sell or
trade it.

It is your responsibility to see that all scheduled maintenance is
performed and that the materials used meet Ford engineering
specifications. Failure to perform scheduled maintenance specific in this
guide will invalidate warranty coverage on parts affected by the lack of
maintenance. Be sure receipts for completed maintenance are kept with
the vehicle and confirmation of the work performed is always recorded in
this guide.

Your Ford or Lincoln Mercury dealer has factory-trained technicians who
can perform the required maintenance using genuine Ford parts. They
are committed to meeting your service needs and to assuring your
continuing satisfaction.

Protecting your investment

Maintenance is an investment that will pay dividends in the form of
improved reliability, durability and resale value. To ensure the proper
performance of your vehicle and its emission control systems, it is
imperative that scheduled maintenance be completed at the designated
intervals.

For your convenience, your vehicle is equipped with a message center
which determines the proper oil change service interval. You should
perform the engine oil change as indicated by the instrument cluster
message center. The message center will display ENGINE OIL CHANGE
SOON or OIL CHANGE REQUIRED to indicate when an oil change is
needed. The engine oil change service needs to be completed within two
weeks or 500 miles (800 km) after the OIL CHANGE REQUIRED
message is displayed. Your oil change service interval can be up to one
year or 10,000 miles (16,000 km). Reset your Intelligent Oil Life
Monitor™ after each engine oil and filter change; refer to the
Instrument Cluster chapter.

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If your message center is prematurely reset or becomes inoperative, you
should perform the oil change interval at six months or 5,000 miles
(8,000 km) from your last oil change.

Your vehicle is very sophisticated and built with multiple complex
performance systems. Every manufacturer develops these systems using
different specifications and performance features. That’s why it’s
important to rely upon your Ford or Lincoln Mercury dealership to
properly diagnose and repair your vehicle.

Ford Motor Company has recommended maintenance intervals for
various parts and component systems based upon engineering testing.
Ford Motor Company relies upon this testing to determine the most
appropriate mileage for replacement of oils and fluids to protect your
vehicle at the lowest overall cost to you and recommends against
maintenance schedules that deviate from the scheduled maintenance
information.

Ford strongly recommends the use of genuine Ford replacement parts.
Parts other than Ford, Motorcraft

威 or Ford-authorized remanufactured

parts that are used for maintenance replacement or for the service of
components affecting emission control must be equivalent to genuine
Ford Motor Company parts in performance and durability. It is the
owner’s responsibility to determine the equivalency of such parts. Please
consult your Warranty Guide for complete warranty information.

Non-Ford approved chemicals or additives are not required for factory
recommended maintenance. In fact, Ford Motor Company recommends
against the use of such additive products unless specifically
recommended by Ford for a particular application.

Oil, fluids and flushing

In many cases, fluid discoloration is a normal operating characteristic
and, by itself, does not necessarily indicate a concern or that the fluid
needs to be changed. However, discolored fluids that also show signs of
overheating and/or foreign material contamination should be inspected
immediately by a qualified expert such as the factory-trained technicians
at your Ford or Lincoln Mercury dealership. Your vehicle’s oils and fluids
should be changed at the specified intervals or in conjunction with a
repair. Flushing is a viable way to change fluid for many vehicle
sub-systems during scheduled maintenance. It is critical that systems are
flushed only with new fluid that is the same as that required to fill and
operate the system, or using a Ford-approved flushing chemical.

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Genuine Ford parts and service

When planning your maintenance services, consider your Ford and
Lincoln Mercury dealership for all your vehicle’s needs.

Get the most from your service and maintenance visits

There are a lot of reasons why visiting your Ford or Lincoln Mercury
dealership for all your service needs is a great way to help keep your
vehicle running great.

Convenience

Many dealerships have extended evening and Saturday hours to make
your service visit more convenient. How’s that for quality service?

Factory-trained technicians

Ford and Lincoln Mercury service technicians participate in extensive
factory-sponsored certification training to help them become experts on
the operation of your vehicle. Ask your dealership about the training and
certification their technicians have received.

Genuine Ford and Motorcraft

姞 replacement parts

Ford and Lincoln Mercury dealerships stock Ford and Motorcraft

威

branded replacement parts. These parts meet or exceed Ford Motor
Company’s specifications, and we stand behind them. Parts installed at
your Ford or Lincoln Mercury dealership carry a nationwide, 12 months,
12,000 mile (20,000 km) parts and labor limited warranty. Your dealer
can give you details.

Value shopping for your vehicle’s maintenance needs

Your dealership recognizes the competitive landscape of maintenance and
light repair automotive services. With factory-trained technicians, and
one-stop service from routine maintenance like oil changes and tire
rotations to repairs like brake service, check out the value your Ford and
Lincoln Mercury dealers can offer.

Scheduled Maintenance Guide

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WHICH MAINTENANCE SCHEDULE SHOULD YOU FOLLOW?

Owner checks and services

Certain basic maintenance checks and inspections should be performed
by the owner or a service technician at the intervals indicated. Service
information and supporting specifications are provided in this owner’s
guide.

Any adverse condition should be brought to the attention of your dealer
or qualified service technician as soon as possible for the proper service
advice. The owner maintenance service checks are generally not covered
by warranties so you may be charged for labor, parts or lubricants used.

Maximum oil change interval

❑

As indicated by the instrument cluster message center (can be up to one year or 10,000 miles [16,000 km])

Engine coolant change interval

❑

6 years or 100,000 miles (160,000 km) - change engine coolant (whichever comes first)

❑

After initial change - change engine coolant every 3 years or 50,000 miles (80,000 km)

Check every month

❑

Check function of all interior and exterior lights

❑

Check tires for wear and correct air pressure, including spare tire

❑

Check windshield washer fluid level

❑

Check engine oil level

Check every six months

❑

Check lap/shoulder belts and seat latches for wear and function

❑

Check parking brake for proper operation

❑

Check safety warning lamps (brake, ABS, airbag, safety belt) for operation

❑

Check cooling system fluid level and coolant strength

❑

Check battery connections and clean if necessary

❑

Check washer spray, wiper operation and clean all wiper blades (replace as necessary)

❑

Check and lubricate all hinges, latches and outside locks. Inspect for correct operation

❑

Check and lubricate door rubber weatherstrips. Inspect for excessive wear

❑

Check and clean body and door drain holes. Inspect for clogs and obstructions

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Multi-point inspection

In order to keep your vehicle running right, it is important to have the
systems on your vehicle checked regularly. This can help identify
potential issues and prevent major problems. Ford Motor Company
recommends the following multi-point inspection be performed at every
scheduled maintenance interval to help ensure your vehicle keeps
running great.

Be sure to ask your Ford or Lincoln Mercury dealership service advisor
or technician about the multi-point vehicle inspection. It’s a
comprehensive way to perform a thorough inspection of your vehicle. It’s
your checklist that gives you immediate feedback on the overall
condition of your vehicle. You’ll know what’s been checked, what’s okay,
as well as those things that may require future or immediate attention.
The multi-point vehicle inspection is one more way to keep your vehicle
running great!

Multi-point inspection - Recommended at every visit

❑

Check and top-up fluid levels: brake, coolant recovery reservoir, manual and automatic transmission (if equipped with an
underhood dipstick), power steering (if equipped) and window washer

❑

Inspect tires for wear and check air pressure, including spare.

❑

Check exhaust system for leaks, damage, loose parts and foreign material.

❑

Check battery performance.

❑

Check operation of horn, exterior lamps, turn signals and hazard warning lights.

❑

Check radiator, coolers, heater and air conditioning hoses.

❑

Inspect windshield washer spray and wiper operation.

❑

Check windshield for cracks, chips and pitting.

❑

Inspect for oil and fluid leaks.

❑

Inspect engine air filter.

❑

Inspect half shaft dust boots, if equipped.

❑

Check shocks and struts and other suspension components for leaks and damage.

❑

Inspect steering and linkage.

❑

Inspect accessory drive belt(s).

❑

Inspect clutch operation, if equipped.

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Oil

Change

ervice

Interval*

23456789

Change

engine

oil

and

filter

•

••••••••••••••

Rotate

tires,

inspect

tire

wear

and

measure

tread

depth

•

••••••••••••••

Inspect

wheels

and

components

for

abnormal

noise,

wear

looseness

drag

•

••••••••••••••

Perform

multi-point

inspection

(recommended)

•

••••••••••••••

Inspect

automatic

transmission

fluid

level

(if

equipped

with

dipstick);

consult

dealer

for

requirements

•

••••••••••••••

Inspect

brake

pads,

shoes,

rotors,

drums,

brake

linings,

hoses

and

parking

brake

•

••••••••••••••

Inspect

engine

cooling

system

for

strength,

and

hoses

•

••••••••••••••

Inspect

exhaust

system

and

heat

shields

•

••••••••••••••

Inspect

half-shaft

boots

(if

equipped)

•

••••••••••••••

Inspect

steering

linkage,

ball

joints,

suspension,

tie-rod

ends,

driveshaft

and

U-joints;

lubricate

equipped

with

grease

fittings

•

••••••••••••••

Inspect

cabin

air

filter

(if

equipped)

•

•••••••

*Oil

change

service

intervals

should

completed

indicated

the

instrument

cluster

message

center

Reset

your

Intelligent

Oil

ife

Monitor™

after

each

engine

oil

and

filter

change;

refer

the

Instrument

Cluster

chapter

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Perform the services noted in the following table at the specified
time/mileage (km) period either within 3,000 miles (5,000 km) of the
OIL CHANGE REQUIRED message appearing in the message center or
when the time/mileage (km) reading indicates service is due.

Example #1: The OIL CHANGE REQUIRED message comes on at
28,751 miles (46,270 km); perform the 30,000 mile (48,000 km)
automatic transmission fluid replacement.

Example #2: The OIL CHANGE REQUIRED message has not come on
but the odometer reads 30,000 miles (48,000 km); perform the engine air
filter replacement. (i.e., Intelligent Oil Life Monitor™ was reset at
25,000 miles [40,000 km].)

Every 20,000 miles
(32,000 km)

Replace cabin air filter (if equipped)

Every 30,000 miles
(48,000 km)

Replace climate-controlled seat filter (if
equipped)

Replace engine air filter

Every 100,000 miles
(160,000 km)

Change engine coolant

Replace spark plugs

Inspect accessory drive belt(s)

Every 150,000 miles
(240,000 km)

Change automatic transmission fluid and filter
(filter not required on 6F35, 6F50, DPS6 and
AWF-21 transmissions); consult dealer for
requirements

Change manual transmission fluid

Change rear axle fluid (RWD vehicles)

Replace accessory drive belt(s) if not replaced
within the last 100,000 miles (160,000 km)

Replace timing belt (Fiesta). Failure to replace
timing belt can cause internal engine
damage.

Initial replacement at 100,000 miles (160,000 km) or 72 months; every

50,000 miles (80,000 km) or 36 months thereafter

Perform a follow-up inspection at 120,000 miles (192,000 km)

Scheduled Maintenance Guide

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Mercury Milan (2011 year). Manual - part 21