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36– 11 36 3 Customer problem analysis 4 Check for DTCs (current DTC and history DTC) NEXT For current DTC, go to step 6 For history DTC, go to step 7 DTC No DTC 5 Problem repair (no DTC), then go to step 8 6 Troubleshoot according to Diagnostic Trouble Code (DTC) chart, then go to step 8 7 Troubleshoot according to Problem Symptoms Table, then go to step 8 8 Adjust, repair or replace 9 Conduct test and confirm malfunction has repaired 10 End NEXT NEXT NEXT NEXT NEXT |