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PERFORMANCE
Top performance after the initial period of vehicle usage.
Model
Maximum speed mph
Acceleration from 0–60 mph/0-100 km/h sec.
2.9L V6 Engine
191
3.8
243
SUGGESTIONS FOR OBTAINING
SERVICE FOR YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be
sure to bring the right papers with you, as
well as your warranty folder. All work to
be performed may not be covered by the
warranty. Discuss additional charges with
the service manager. Keep a maintenance
log of your vehicle's service history, as
this can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's
problems or the specific work you want
done. If you've had an accident or work
done that is not on your maintenance log,
let the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must
have your vehicle by the end of the day,
discuss the situation with the service
advisor and list the items in order of
priority. At many authorized dealers, you
may obtain a rental vehicle at a minimal
daily charge. If you need a rental, it is
advisable to make these arrangements
when you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized
dealer are vitally interested in your
satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an
authorized dealer. We strongly
recommend that you take the vehicle to
an authorized dealer.They know your
vehicle the best, and are most concerned
that you get prompt and high quality
service.The manufacturer's authorized
dealer have the facilities, factory-trained
technicians, special tools, and the latest
information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an
authorized dealer service manager first.
Most matters can be resolved with this
process.
If for some reason you are still not
satisfied, talk to the general manager or
owner of the authorized dealer.They
want to know if you need assistance.
If an authorized dealer is unable to
resolve the concern, you may contact the
manufacturer's customer center.
Any communication to the
manufacturer's customer center should
include the following information:
Owner's name and address
Owner's telephone number (home and
office)
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
Alfa Romeo Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: 1-844-Alfa-USA
(1-844-253-2872)
Alfa Romeo Customer Center (Canada)
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: 1-800-465-2001 (English)
Phone: 1-800-387-9983 (French)
Customer Assistance For The Hearing
Or Speech Impaired (TDD/TTY)
To assist customers who have hearing
difficulties, the manufacturer has installed
specialTDD (Telecommunication Devices
for the Deaf) equipment at its customer
center. Any hearing or speech impaired
customer, who has access to aTDD or a
conventional teletypewriter (TTY) in the
United States, can communicate with the
manufacturer by dialing 1-800-380-2479.
Canadian residents with hearing
difficulties that require assistance can use
the special needs relay service offered by
Bell Canada. ForTTY teletypewriter
users, dial 711 and for Voice callers, dial
1-800-855-0511 to connect with a
Bell Relay Service operator.
246
CUSTOMER ASSISTANCE
Service Contract
You may have purchased a service
contract for a vehicle to help protect you
from the high cost of unexpected repairs
after the manufacturer's New Vehicle
Limited Warranty expires.The
manufacturer stands behind only the
manufacturer's service contracts. If you
purchased a manufacturer's service
contract, you will receive Plan Provisions
and an Owner Identification Card in the
mail within three weeks of the vehicle
delivery date. If you have any questions
about the service contract, call the
manufacturer's Service Contract
National Customer Hotline at
1-800-521-9922 (Canadian residents,
call (800) 465-2001 English / (800)
387-9983 French).
The manufacturer will not stand behind
any service contract that is not the
manufacturer's service contract. It is not
responsible for any service contract
other than the manufacturer's service
contract. If you purchased a service
contract that is not a manufacturer's
service contract, and you require service
after the manufacturer's New Vehicle
Limited Warranty expires, please refer to
the contract documents, and contact the
person listed in those documents.
We appreciate that you have made a
major investment when you purchased
the vehicle. An authorized dealer has also
made a major investment in facilities,
tools, and training to assure that you are
absolutely delighted with the ownership
experience. You will be pleased with their
sincere efforts to resolve any warranty
issues or related concerns.
Warning!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit,
chemicals known to the State of California
to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals
known to the State of California to cause
cancer and birth defects, or other
reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet,
for the terms and provisions of FCA US
LLC and FCA Canada Inc. warranties
applicable to this vehicle and market.
247
REPORTING SAFETY DEFECTS
In The 50 United States And
Washington, D.C.
If you believe that your vehicle has a
defect that could cause a crash or
cause injury or death, you should
immediately inform the National
HighwayTraffic Safety
Administration (NHTSA) in addition
to notifying FCA US LLC.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your
authorized dealer or FCA US LLC.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY:
1-800-424-9153); or go to
http://www.safercar.gov ; or write to:
Administrator, NHTSA, 1200 New
Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can
also obtain other information about
motor vehicle safety from
In Canada
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers
who wish to report a safety defect to
the Canadian government should
contactTransport Canada, Motor
Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to
PUBLICATION ORDER FORMS
To order the following manuals, you may
use either the website or the phone
numbers listed below. Visa, Mastercard,
American Express, and Discover orders
are accepted.
Service Manuals
These comprehensive Service Manuals
provide the information that students
and professional technicians need in
diagnosing/troubleshooting, problem
solving, maintaining, servicing, and
repairing FCA US LLC vehicles. A
complete working knowledge of the
vehicle, system, and/or components is
written in straightforward language with
illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled
with diagrams, charts and detailed
illustrations.These practical manuals
make it easy for students and technicians
to find and fix problems on
computer-controlled vehicle systems and
features.They show exactly how to find
and correct problems the first time, using
step-by-step troubleshooting and
drivability procedures, proven diagnostic
tests and a complete list of all tools and
equipment.
248
CUSTOMER ASSISTANCE
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