Snowmobile Polaris 800 RMK / 800 Pro-RMK / 800 RMK (2010 year). Manual - part 27

109

TROUBLESHOOTING

Drive Belt Troubleshooting

Belt Wear/Burn Diagnosis

Causes

Solutions

Driving at low RPM

• Drive at higher RPMs. Gear the machine down. Check 

belt deflection.

Insufficient warm-up

• Warm the engine at least five minutes. Take the drive 

belt off the snowmobile in extremely cold weather and 
warm it up. Break snowmobile loose from the snow.

Towing at low RPM

• Do not tow in deep snow. Use fast, aggressive throttle 

to engage clutch.

Riding with high RPM 
and slow speed (8000 
RPM/10 MPH/16 km/h)

• Lower the gear ratio. Reduce RPM. Avoid riding in 

high ambient temperatures. Check for snow ingestion.

Ice and snow build-up 
between track and tunnel

• Warm the engine at least five minutes. Take the drive 

belt off the snowmobile in extremely cold weather and 
warm it up. Break snowmobile loose from the snow.

Poor engine performance

• Check for fouled plugs and water, ice or dirt in the fuel 

tank or fuel line.

Loading snowmobiles 
onto trailers

• Skis may gouge into trailers and prevent the drivetrain 

from spinning properly. Use enough speed to drive the 
snowmobile completely onto the trailer. Push and pull 
it to finish loading if necessary.

Clutch malfunction

• Inspect clutch components. See your dealer.

Slow, easy clutch 
engagement

• Use fast, aggressive throttle to engage clutch.

110

WARRANTY

Service and Warranty Information

Obtaining Service and Warranty Assistance

Read and understand the service data and the POLARIS warranty information 
contained in this manual. Contact your POLARIS dealer for replacement parts, 
service or warranty. Your dealer receives frequent updates on changes, modifi-
cations and tips on snowmobile maintenance, which may supersede informa-
tion contained in this manual. Your dealer is also familiar with POLARIS 
policies and procedures and will be happy to assist you.

When contacting us about parts, service, or warranty, always provide the fol-
lowing information:

1. Serial number

2. Model number

3. Dealer name

4. Date of purchase

5. Details of trouble experienced

6. Length of time and conditions of operation

7. Previous correspondence

Use the page provided near the front of your Owner's Manual to record the 
identification numbers of your snowmobile and its engine.

POLARIS Customer Service
United States: 1-888-704-5290

Canada: 1-204-925-7100

111

WARRANTY

Service and Warranty Information

POLARIS Anti-Theft System

The POLARIS anti-theft system (PATS) monitoring program is designed to aid 
owners of registered snowmobiles in recovery of stolen machines.

Administration

1.

POLARIS snowmobile owner reports theft.

A. In addition to notifying the proper law enforcement officials, the owner 
must call POLARIS Customer Service.

B. Owners must provide their name, address, telephone number and the 
model and serial number of stolen machines.

2.

POLARIS warranty will provide all dealerships with a monthly updated 
list of all stolen units to further monitor thefts.

3.

POLARIS warranty will aid in notifying the proper owner when a unit is 
recovered.

112

WARRANTY

Limited Warranty

POLARIS Sales Inc., 2100 Highway 55, Medina, MN 55340, provides a ONE YEAR 
LIMITED WARRANTY on all components of the POLARIS snowmobile against 
defects in material or workmanship. This warranty covers the parts and labor charges for 
repair or replacement of defective parts that are covered by this warranty. The warranty 
begins on the date of purchase. This warranty is transferable to another consumer, dur-
ing the warranty period, through a POLARIS dealer. 

Registration

At the time of sale, the Warranty Registration Form must be completed by your dealer 
and submitted to POLARIS within ten days. Upon receipt of this registration, POLARIS 
will record the registration for warranty. No verification of registration will be sent to 
the purchaser as the copy of the Warranty Registration Form will be the warranty entitle-
ment. If you have not signed the original registration and received the customer copy, 
please contact your dealer immediately. NO WARRANTY COVERAGE WILL BE 
ALLOWED UNLESS THE SNOWMOBILE IS REGISTERED WITH POLARIS.

Initial dealer preparation and setup of your snowmobile is very important in ensuring 
trouble-free operation. Purchasing a snowmobile in the crate or without proper dealer 
setup will void your warranty coverage.

Warranty Coverage and Exclusions

Limitations of warranties and remedies

This warranty excludes any failures not caused by a defect in material or workmanship. 
The warranty does not cover accidental damage, normal wear and tear, abuse or 
improper handling. The warranty also does not cover any snowmobile that has been 
structurally altered, neglected, improperly maintained, used for racing or used for pur-
poses other than for which it was manufactured. The warranty does not cover any dam-
ages that occur during trailer transit or as a result of unauthorized service or parts. In 
addition, this warranty does not cover physical damage to paint or finish, stress cracks, 
tearing or puncturing of upholstery material, corrosion or defects in parts, components 
or the snowmobile due to fire, explosions or any other cause beyond POLARIS' control.

This warranty does not cover the use of unauthorized lubricants, chemicals, or fuels that 
are not compatible with the snowmobile. 

The exclusive remedy for breach of this warranty shall be, at POLARIS' exclusive 
option, repair or replacement of any defective materials, or components or products. 
THE REMEDIES SET FORTH IN THIS WARRANTY ARE THE ONLY REMEDIES 
AVAILABLE TO ANY PERSON FOR BREACH OF THIS WARRANTY. POLARIS 
SHALL HAVE NO LIABILITY TO ANY PERSON FOR INCIDENTAL, CONSE-
QUENTIAL OR SPECIAL DAMAGES OF ANY DESCRIPTION, WHETHER ARIS-
ING OUT OF EXPRESS OR IMPLIED WARRANTY OR ANY OTHER CONTRACT, 
NEGLIGENCE, OR OTHER TORT OR OTHERWISE. THIS EXCLUSION OF CON-
SEQUENTIAL, INCIDENTAL, AND SPECIAL DAMAGES IS INDEPENDENT 
FROM AND SHALL SURVIVE ANY FINDING THAT THE EXCLUSIVE REMEDY 
FAILED OF ITS ESSENTIAL PURPOSE. Some states do not permit the exclusion or 
limitation of incidental or consequential damages or implied warranties, so the above 
limitations or exclusions may not apply to you if inconsistent with controlling state law.