Nissan Qashqai J11. Manual - part 105

NOISE, VIBRATION AND HARSHNESS (NVH) TROUBLESHOOTING

EM-359

< SYMPTOM DIAGNOSIS >

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SYMPTOM DIAGNOSIS

NOISE, VIBRATION AND HARSHNESS (NVH) TROUBLESHOOTING

NVH Troubleshooting - Engine Noise

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NOISE, VIBRATION AND HARSHNESS (NVH) TROUBLESHOOTING

Use the Chart Below to Help You Find the Cause of the Symptom

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1.

Locate the area where noise occurs.

2.

Confirm the type of noise.

3.

Specify the operating condition of engine.

4.

Check specified noise source.

If necessary, repair or replace these parts.

A: Closely related

B: Related

C: Sometimes related

—: Not related

Location 

of noise

Type of 

noise

Operating condition of engine

Source of 

noise

Check item

Refer-

ence page

Before 

warm-

up

After 

warm-

up

When 

start-

ing

When 

idling

When 

racing

While 

driving

Top of en-
gine
Cylinder 
head

Ticking or 
clicking

A

C

—

B

B

—

Hydraulic 
tappet 
noise

Out of oil 

EM-404

Rattle

C

A

—

A

B

C

Camshaft 
bearing 
noise

Camshaft journal oil 
clearance

EM-421

Crank-
shaft pul-
ley
Cylinder 
block 
(Side of 
engine)
Oil pan

Slap or 
knock

—

A

—

B

B

—

Piston pin 
noise

Piston to piston pin oil 
clearance
Connecting rod bushing 
oil clearance

EM-459

Slap or 
rap

A

—

—

B

B

A

Piston 
slap noise

Piston ring side clear-
ance
Piston ring end gap

EM-459

Knock

A

B

C

B

B

B

Connect-
ing rod 
bearing 
noise

Connecting rod bushing 
oil clearance 
Connecting rod bearing 
oil clearance

EM-459

Knock

A

B

—

A

B

C

Main bear-
ing noise

Main bearing oil clear-
ance

EM-459

Front of 
engine
Front cov-
er

Tapping or 
ticking

A

A

—

B

B

B

Timing 
chain and 
chain ten-
sioner 
noise

Timing chain cracks 
and wear
Timing chain tensioner 
operation

EM-418

Front of 
engine

Squeak-
ing or fizz-
ing

A

B

—

B

—

C

Drive belt 
(Sticking 
or slip-
ping)

Drive belt deflection

EM-378

Creaking

A

B

A

B

A

B

Drive belt 
(Slipping)

Idler pulley bearing op-
eration

Squall
Creak

A

B

—

B

A

B

Water 
pump 
noise

Water pump operation

CO-100, 

"Exploded 

View"

PRECAUTIONS

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PRECAUTION

PRECAUTIONS

Precaution for Supplemental Restraint System (SRS) "AIR BAG" and "SEAT BELT 
PRE-TENSIONER"

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The Supplemental Restraint System such as “AIR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severity of injury to the driver and front passenger for certain
types of collision. Information necessary to service the system safely is included in the “SRS AIR BAG” and
“SEAT BELT” of this Service Manual.

WARNING:

Always observe the following items for preventing accidental activation.
• To avoid rendering the SRS inoperative, which could increase the risk of personal injury or death in

the event of a collision that would result in air bag inflation, all maintenance must be performed by
an authorized NISSAN/INFINITI dealer.

• Improper maintenance, including incorrect removal and installation of the SRS, can lead to personal

injury caused by unintentional activation of the system. For removal of Spiral Cable and Air Bag
Module, see “SRS AIR BAG”.

• Never use electrical test equipment on any circuit related to the SRS unless instructed to in this Ser-

vice Manual. SRS wiring harnesses can be identified by yellow and/or orange harnesses or harness
connectors.

PRECAUTIONS WHEN USING POWER TOOLS (AIR OR ELECTRIC) AND HAMMERS

WARNING:

Always observe the following items for preventing accidental activation.
• When working near the Air Bag Diagnosis Sensor Unit or other Air Bag System sensors with the

ignition ON or engine running, never use air or electric power tools or strike near the sensor(s) with
a hammer. Heavy vibration could activate the sensor(s) and deploy the air bag(s), possibly causing
serious injury.

• When using air or electric power tools or hammers, always switch the ignition OFF, disconnect the

battery, and wait at least 3 minutes before performing any service.

Precautions for Removing Battery Terminal

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• With the adoption of Auto ACC function, ACC power is automatically supplied by operating the intelligent key

or remote keyless entry or by opening/closing the driver side door. In addition, ACC power is supplied even
after the ignition switch is turned to the OFF position, i.e. ACC power is supplied for a certain fixed time.

• When disconnecting the 12V battery terminal, turn off the ACC

power before disconnecting the 12V battery terminal, observing
“How to disconnect 12V battery terminal” described below.
NOTE:
Some ECUs operate for a certain fixed time even after ignition
switch is turned OFF and ignition power supply is stopped. If the
battery terminal is disconnected before ECU stops, accidental DTC
detection or ECU data damage may occur.

•  For vehicles with the 2-batteries, be sure to connect the main bat-

tery and the sub battery before turning ON the ignition switch.
NOTE:
If the ignition switch is turned ON with any one of the terminals of
main battery and sub battery disconnected, then DTC may be detected.

•  After installing the 12V battery, always check "Self Diagnosis Result" of all ECUs and erase DTC.

NOTE:
The removal of 12V battery may cause a DTC detection error.

HOW TO DISCONNECT 12V BATTERY TERMINAL

Disconnect 12V battery terminal according to Instruction 1 or Instruction 2 described below.
For vehicles parked by ignition switch OFF, refer to Instruction 2.

INSTRUCTION 1

1.

Open the hood.

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2.

Turn key switch to the OFF position with the driver side door opened.

3.

Get out of the vehicle and close the driver side door.

4.

Wait at least 3 minutes. For vehicle with the engine listed below, remove the battery terminal after a lapse
of the specified time.

CAUTION:

While waiting, never operate the vehicle such as locking, opening, and closing doors. Violation of
this caution results in the activation of ACC power supply according to the Auto ACC function.

5.

Remove 12V battery terminal.

CAUTION:

After installing 12V battery, always check self-diagnosis results of all ECUs and erase DTC.

INSTRUCTION 2 (FOR VEHICLES PARKED BY IGNITION SWITCH OFF)

1.

Unlock the door with intelligent key or remote keyless entry.
NOTE:
At this moment, ACC power is supplied.

2.

Open the driver side door.

3.

Open the hood.

4.

Close the driver side door.

5.

Wait at least 3 minutes.

CAUTION:

While waiting, never operate the vehicle such as locking, opening, and closing doors. Violation of
this caution results in the activation of ACC power supply according to the Auto ACC function.

6.

Remove 12V battery terminal.

CAUTION:

After installing 12V battery, always check self-diagnosis results of all ECUs and erase DTC.

Precaution for Procedure without Cowl Top Cover

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When performing the procedure after removing cowl top cover, cover
the lower end of windshield with urethane, etc to prevent damage to
windshield.

Precaution Necessary for Steering Wheel Rotation After Battery Disconnect

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CAUTION:

Comply with the following cautions to prevent any error and malfunction.
• This Procedure is applied only to models with Intelligent Key system and NATS (NISSAN ANTI-

THEFT SYSTEM).

• Remove and install all control units after disconnecting both battery cables with the ignition switch

in the LOCK position.

• Always use CONSULT to perform self-diagnosis as a part of each function inspection after finishing

work. If DTC is detected, perform trouble diagnosis according to self-diagnostic results.

D4D engine

: 20 minutes

HRA2DDT

: 12 minutes

K9K engine

: 4 minutes

M9R engine

: 4 minutes

R9M engine

: 4 minutes

V9X engine

: 4 minutes

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