The Supplemental Restraint System such as “AIR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severity of injury to the driver and front passenger for certain
types of collision. This system includes seat belt switch inputs and dual stage front air bag modules. The SRS
system uses the seat belt switches to determine the front air bag deployment, and may only deploy one front
air bag, depending on the severity of a collision and whether the front occupants are belted or unbelted.
Information necessary to service the system safely is included in the SRS and SB section of this Service Man-
ual.

WARNING:

●

To avoid rendering the SRS inoperative, which could increase the risk of personal injury or death
in the event of a collision which would result in air bag inflation, all maintenance must be per-
formed by an authorized NISSAN/INFINITI dealer.

●

Improper maintenance, including incorrect removal and installation of the SRS, can lead to per-
sonal injury caused by unintentional activation of the system. For removal of Spiral Cable and Air
Bag Module, see the SRS section.

●

Do not use electrical test equipment on any circuit related to the SRS unless instructed to in this
Service Manual. SRS wiring harnesses can be identified by yellow and/or orange harnesses or
harness connectors.

Handling for Adhesive and Primer

AIS001RM

●

Do not use an adhesive which is past its usable date. Shelf life of this product is limited to six months after
the date of manufacture. Carefully adhere to the expiration or manufacture date printed on the box.

●

Keep primers and adhesive in a cool, dry place. Ideally, they should be stored in a refrigerator.

●

Open the seal of the primer and adhesive just before application. Discard the remainder.

●

Before application, be sure to shake the primer container to stir the contents. If any floating material is
found, do not use it.

●

If any primer or adhesive contacts the skin, wipe it off with gasoline or equivalent and wash the skin with
soap.

●

When using primer and adhesive, always observe the precautions in the instruction manual.

Wiring Diagrams and Trouble Diagnosis

AIS001RN

When you read wiring diagrams, refer to the following:

●

GI-14, "How to Read Wiring Diagrams"

●

PG-3, "POWER SUPPLY ROUTING CIRCUIT"

When you perform trouble diagnosis, refer to the following:

●

GI-10, "HOW TO FOLLOW TEST GROUPS IN TROUBLE DIAGNOSES"

●

GI-26, "How to Perform Efficient Diagnosis for an Electrical Incident"

Check for any service bulletins before servicing the vehicle.

GW-4

PREPARATION

Revision: 2004 November

2004 Murano

PREPARATION

PFP:00002

Special Service Tools

AIS001RO

The actual shapes of Kent-Moore tools may differ from those of special service tools illustrated here.

Commercial Service Tools

AIS001RP

Tool number
(Kent-Moore No.)
Tool name

Description

(J-39570)
Chassis ear

Locating the noise

(J-43980)
NISSAN Squeak and
Rattle Kit

Repairing the cause of noise

SIIA0993E

SIIA0994E

Tool name

Description

Engine ear

Locating the noise

SIIA0995E

SQUEAK AND RATTLE TROUBLE DIAGNOSES

GW-5

Revision: 2004 November

2004 Murano

SQUEAK AND RATTLE TROUBLE DIAGNOSES

PFP:00000

Work Flow

AIS0038M

CUSTOMER INTERVIEW

Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any
customer's comments; refer to

GW-9, "Diagnostic Worksheet"

. This information is necessary to duplicate the

conditions that exist when the noise occurs.

●

The customer may not be able to provide a detailed description or the location of the noise. Attempt to
obtain all the facts and conditions that exist when the noise occurs (or does not occur).

●

If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer
is concerned about. This can be accomplished by test driving the vehicle with the customer.

●

After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.

●

Squeak —(Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard sur-
faces=higher pitch noise/softer surfaces=lower pitch noises/edge to surface=chirping

●

Creak—(Like walking on an old wooden floor)
Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch
dependent on materials/often brought on by activity.

●

Rattle—(Like shaking a baby rattle)
Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.

●

Knock —(Like a knock on a door)
Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.

●

Tick—(Like a clock second hand)
Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.

●

Thump—(Heavy, muffled knock noise)
Thump characteristics include softer knock/dead sound often brought on by activity.

●

Buzz—(Like a bumble bee)
Buzz characteristics include high frequency rattle/firm contact.

●

Often the degree of acceptable noise level will vary depending upon the person. A noise that you may
judge as acceptable may be very irritating to the customer.

●

Weather conditions, especially humidity and temperature, may have a great effect on noise level.

SBT842

GW-6

SQUEAK AND RATTLE TROUBLE DIAGNOSES

Revision: 2004 November

2004 Murano

DUPLICATE THE NOISE AND TEST DRIVE

If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or location of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.
If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-clutch on M/T models, drive position on A/T models).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.

●

Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.

●

If it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the
vehicle body.

CHECK RELATED SERVICE BULLETINS

After verifying the customer concern or symptom, check ASIST for Technical Service Bulletins (TSBs) related
to that concern or symptom.
If a TSB relates to the symptom, follow the procedure to repair the noise.

LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE

Narrow down the noise to a general area. To help pinpoint the source of the noise, use a listening tool
(Chassis Ear: J-39570, Engine Ear and mechanics stethoscope).

Narrow down the noise to a more specific area and identify the cause of the noise by:

●

removing the components in the area that you suspect the noise is coming from.
Do not use too much force when removing clips and fasteners, otherwise clips and fastener can be broken
or lost during the repair, resulting in the creation of new noise.

●

tapping or pushing/pulling the component that you suspect is causing the noise.
Do not tap or push/pull the component with excessive force, otherwise the noise will be eliminated only
temporarily.

●

feeling for a vibration with your hand by touching the component(s) that you suspect is (are) causing the
noise.

●

placing a piece of paper between components that you suspect are causing the noise.

●

looking for loose components and contact marks.
Refer to

GW-7, "Generic Squeak and Rattle Troubleshooting"

REPAIR THE CAUSE

●

If the cause is a loose component, tighten the component securely.

●

If the cause is insufficient clearance between components:

–

separate components by repositioning or loosening and retightening the component, if possible.

–

insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or ure-
thane tape. A Nissan Squeak and Rattle Kit (J-43980) is available through your authorized Nissan Parts
Department.

CAUTION:

Do not use excessive force as many components are constructed of plastic and may be damaged.
Always check with the Parts Department for the latest parts information.
The following materials are contained in the Nissan Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
76268-9E005: 100

135 mm (3.94

5.31 in)/76884-71L01: 60

85 mm (2.36

3.35 in)/76884-

71L02: 15

25 mm (0.59

0.98 in)

INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
73982-9E000: 45 mm (1.77 in) thick, 50

50 mm (1.97

1.97 in)/73982-

50Y00: 10 mm (0.39 in) thick, 50

50 mm (1.97

1.97 in)

SQUEAK AND RATTLE TROUBLE DIAGNOSES

GW-7

Revision: 2004 November

2004 Murano

INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30

50 mm (1.18

1.97 in)

FELT CLOTHTAPE
Used to insulate where movement does not occur. Ideal for instrument panel applications.
68370-4B000: 15

25 mm (0.59

0.98 in) pad/68239-13E00: 5 mm (0.20 in) wide tape roll

The following materials, not found in the kit, can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
Insulates where slight movement is present. Ideal for instrument panel applications.
SILICONE GREASE
Used in place of UHMW tape that will be visible or not fit.
Note: Will only last a few months.
SILICONE SPRAY
Use when grease cannot be applied.
DUCT TAPE
Use to eliminate movement.

CONFIRM THE REPAIR

Confirm that the cause of a noise is repaired by test driving the vehicle. Operate the vehicle under the same
conditions as when the noise originally occurred. Refer to the notes on the Diagnostic Worksheet.

Generic Squeak and Rattle Troubleshooting

AIS0038N

Refer to Table of Contents for specific component removal and installation information.

INSTRUMENT PANEL

Most incidents are caused by contact and movement between:

The cluster lid A and instrument panel

Acrylic lens and combination meter housing

Instrument panel to front pillar garnish

Instrument panel to windshield

Instrument panel mounting pins

Wiring harnesses behind the combination meter

A/C defroster duct and duct joint

These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by apply-
ing felt cloth tape or silicon spray (in hard to reach areas). Urethane pads can be used to insulate wiring har-
ness.

CAUTION:

Do not use silicone spray to isolate a squeak or rattle. If you saturate the area with silicone, you will
not be able to recheck the repair.

CENTER CONSOLE

Components to pay attention to include:

Shifter assembly cover to finisher

A/C control unit and cluster lid C

Wiring harnesses behind audio and A/C control unit

The instrument panel repair and isolation procedures also apply to the center console.

DOORS

Pay attention to the:

Finisher and inner panel making a slapping noise

Inside handle escutcheon to door finisher

Wiring harnesses tapping

Door striker out of alignment causing a popping noise on starts and stops

Tapping or moving the components or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. You can usually insulate the areas with felt cloth tape or insulator foam blocks from
the Nissan Squeak and Rattle Kit (J-43980) to repair the noise.

GW-8

SQUEAK AND RATTLE TROUBLE DIAGNOSES

Revision: 2004 November

2004 Murano

TRUNK

Trunk noises are often caused by a loose jack or loose items put into the trunk by the owner.
In addition look for:
1.

Trunk lid dumpers out of adjustment

Trunk lid striker out of adjustment

The trunk lid torsion bars knocking together

A loose license plate or bracket

Most of these incidents can be repaired by adjusting, securing or insulating the item(s) or component(s) caus-
ing the noise.

SUNROOF/HEADLINING

Noises in the sunroof/headlining area can often be traced to one of the following:

Sunroof lid, rail, linkage or seals making a rattle or light knocking noise

Sunvisor shaft shaking in the holder

Front or rear windshield touching headlining and squeaking

Again, pressing on the components to stop the noise while duplicating the conditions can isolate most of these
incidents. Repairs usually consist of insulating with felt cloth tape.

SEATS

When isolating seat noise it's important to note the position the seat is in and the load placed on the seat when
the noise is present. These conditions should be duplicated when verifying and isolating the cause of the
noise.
Cause of seat noise include:

Headrest rods and holder

A squeak between the seat pad cushion and frame

The rear seatback lock and bracket

These noises can be isolated by moving or pressing on the suspected components while duplicating the con-
ditions under which the noise occurs. Most of these incidents can be repaired by repositioning the component
or applying urethane tape to the contact area.

UNDERHOOD

Some interior noise may be caused by components under the hood or on the engine wall. The noise is then
transmitted into the passenger compartment.
Causes of transmitted underhood noise include:
1.

Any component mounted to the engine wall

Components that pass through the engine wall

Engine wall mounts and connectors

Loose radiator mounting pins

Hood bumpers out of adjustment

Hood striker out of adjustment

These noises can be difficult to isolate since they cannot be reached from the interior of the vehicle. The best
method is to secure, move or insulate one component at a time and test drive the vehicle. Also, engine RPM
or load can be changed to isolate the noise. Repairs can usually be made by moving, adjusting, securing, or
insulating the component causing the noise.

SQUEAK AND RATTLE TROUBLE DIAGNOSES

GW-9

Revision: 2004 November

2004 Murano

Diagnostic Worksheet

AIS0038O

PIIB0723E

GW-10

SQUEAK AND RATTLE TROUBLE DIAGNOSES

Revision: 2004 November

2004 Murano

SBT844

WINDSHIELD GLASS

GW-11

Revision: 2004 November

2004 Murano

WINDSHIELD GLASS

PFP:72712

Removal and Installation

AIS001RT

REMOVAL

Remove the front pillar garnish. Refer to

EI-32, "BODY SIDE TRIM"

Partially remove the headlining (front edge). Refer to

EI-36, "HEADLINING"

Remove the front wiper arms. Refer to

WW-31, "Removal and Installation of Front Wiper Arms, Adjust-

ment of Wiper Arms Stop Location"

Remove roof side molding. Refer to

EI-28, "ROOF SIDE MOLDING"

Apply a protective tape around the windshield glass to protect the painted surface from damage.

After removing moldings, remove glass using piano wire or power cutting tool and an inflatable pump bag.

●

If a windshield glass is to be reused, mark the body and the glass with mating marks.

PIIA3784E

Clip (C103)

Fastener

Molding

Windshield glass

Spacer

Mirror base

Bond

Insulator

Panel

10. Body side (outer)

11.

Cowl top cover

GW-12

WINDSHIELD GLASS

Revision: 2004 November

2004 Murano

WARNING:

When cutting the glass from the vehicle, always wear safety glasses and heavy gloves to help pre-
vent glass splinters from entering your eyes or cutting your hands.

CAUTION:

●

When a windshield glass is to be reused, do not use a cutting knife or power cutting tool.

●

Be careful not to scratch the glass when removing.

●

Do not set or stand the glass on its edge. Small chips may develop into cracks.

INSTALLATION

●

Use a genuine Nissan Urethane Adhesive Kit or equivalent and follow the instructions furnished with it.

●

While the urethane adhesive is curing, open a door window. This will prevent the glass from being forced
out by passenger room air pressure when a door is closed.

●

The molding must be installed securely so that it is in position and leaves no gap.

●

Inform the customer that the vehicle should remain stationary until the urethane adhesive has completely
cured (preferably 24 hours). Curing time varies with temperature and humidity.

WARNING:

●

Keep heat and open flames away as primers and adhesive are flammable.

●

The materials contained in the kit are harmful if swallowed, and may irritate skin and eyes. Avoid
contact with the skin and eyes.

●

Use in an open, well ventilated location. Avoid breathing the vapors. They can be harmful if
inhaled. If affected by vapor inhalation, immediately move to an area with fresh air.

●

Driving the vehicle before the urethane adhesive has completely cured may affect the perfor-
mance of the windshield in case of an accident.

CAUTION:

●

Do not use an adhesive which is past its usable term. Shelf life of this product is limited to six
months after the date of manufacture. Carefully adhere to the expiration or manufacture date
printed on the box.

●

Keep primers and adhesive in a cool, dry place. Ideally, they should be stored in a refrigerator.

●

Do not leave primers or adhesive cartridge unattended with their caps open or off.

●

The vehicle should not be driven for at least 24 hours or until the urethane adhesive has com-
pletely cured. Curing time varies depending on temperature and humidity. The curing time will
increase under lower temperature and lower humidity.

Repairing Water Leaks for Windshield

Leaks can be repaired without removing and reinstalling glass.
If water is leaking between the urethane adhesive material and body or glass, determine the extent of leakage.
This can be done by applying water to the windshield area while pushing glass outward.
To stop the leak, apply primer (if necessary) and then urethane adhesive to the leak point.

PIIA0186E

BACK DOOR WINDOW GLASS

GW-13

Revision: 2004 November

2004 Murano

BACK DOOR WINDOW GLASS

PFP:90300

Removal and Installation

AIS001RV

REMOVAL

Remove the back door finisher. Refer to

EI-40, "BACK DOOR TRIM"

Remove the rear wiper arm. Refer to

WW-49, "Removal and Installation of Rear Wiper Arm, Adjustment of

Wiper Arms Stop Location"

Remove the connectors and grounds for the rear window defogger and printed antenna.

Remove glass using cutting knife or power cutting tool and an inflatable pump bag.

●

If a back door window glass is to be reused, mark the body and the glass with mating marks.

WARNING:

When cutting the glass from the vehicle, always wear safety glasses and heavy gloves to help pre-
vent glass splinters from entering your eyes or cutting your hands.

CAUTION:

●

Be careful not to scratch the glass when removing.

Dam rubber

Back door window glass

Bond

Back door outer panel

PIIA3785E

GW-14

BACK DOOR WINDOW GLASS

Revision: 2004 November

2004 Murano

●

Do not set or stand the glass on its edge. Small chips may develop into cracks.

INSTALLATION

●

Use a genuine Nissan Urethane Adhesive Kit or equivalent and follow the instructions furnished with it.

●

While the urethane adhesive is curing, open a door window. This will prevent the glass from being forced
out by passenger room air pressure when a door is closed.

●

Inform the customer that the vehicle should remain stationary until the urethane adhesive has completely
cured (preferably 24 hours). Curing time varies with temperature and humidity.

WARNING:

●

Keep heat and open flames away as primers and adhesive are flammable.

●

The materials contained in the kit are harmful if swallowed, and may irritate skin and eyes. Avoid
contact with the skin and eyes.

●

Use in an open, well ventilated location. Avoid breathing the vapors. They can be harmful if
inhaled. If affected by vapor inhalation, immediately move to an area with fresh air.

●

Driving the vehicle before the urethane adhesive has completely cured may affect the perfor-
mance of the back door window glass in case of an accident.

CAUTION:

●

Keep primers and adhesive in a cool, dry place. Ideally, they should be stored in a refrigerator.

●

Do not leave primers or adhesive cartridge unattended with their caps open or off.

●

PIIB0908E

SIDE WINDOW GLASS

GW-15

Revision: 2004 November

2004 Murano

SIDE WINDOW GLASS

PFP:83300

Removal and Installation

AIS002H9

REMOVAL

Remove the luggage side finisher upper. Refer to

EI-38, "LUGGAGE FLOOR TRIM"

Remove the headlining. Refer to

EI-36, "HEADLINING"

Apply protective tape around the side window to protect the painted surface from damage.

Remove the side window glass using piano wire or power cutting tool and an inflatable pump bag.

WARNING:

When cutting the glass from the vehicle, always wear safety glasses and heavy gloves to help pre-
vent glass splinters from entering your eyes or cutting your hands.

CAUTION:

●

Be careful not to scratch the glass when removing.

●

Do not set or stand the glass on its edge. Small chips may develop into cracks.

PIIA3793E

Side window glass molding (Upper)

Side window glass

Clip

Side window glass molding (Lower)

Bond

Body side outer panel

Content .. 127 128 129 130 ..