Nissan Juke (2014 year). Service Repair Manual - part 9

 

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Nissan Juke (2014 year). Service Repair Manual - part 9

 

 

AV

STEERING SWITCH SIGNAL B CIRCUIT

AV-125

< DTC/CIRCUIT DIAGNOSIS >

[AUDIO WITH NAVIGATION]

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STEERING SWITCH SIGNAL B CIRCUIT

Description

INFOID:0000000009752106

Transmits the steering switch signal to NAVI control unit.

Diagnosis Procedure

INFOID:0000000009752107

1.

CHECK STEERING SWITCH SIGNAL B CIRCUIT

1.

Disconnect NAVI control unit connector and spiral cable connector. 

2.

Check continuity between NAVI control unit harness connector and spiral cable harness connector.

3.

Check continuity between NAVI control unit harness connector and ground.

Is the inspection result normal?

YES

>> GO TO 2.

NO

>> Repair harness or connector.

2.

CHECK SPIRAL CABLE

Check spiral cable. 
Is the inspection result normal?

YES

>> GO TO 3.

NO

>> Replace spiral cable. Refer to 

SR-14, "Exploded View"

.

3.

CHECK NAVI CONTROL UNIT VOLTAGE

1.

Connect NAVI control unit connector and spiral cable connector.

2.

Turn ignition switch ON.

3.

Check voltage between NAVI control unit harness connector.

Is the inspection result normal?

YES

>> GO TO 4.

NO

>> Replace NAVI control unit. Refer to 

AV-139, "Removal and Installation"

.

4.

CHECK STEERING SWITCH

1.

Turn ignition switch OFF.

2.

Check steering switch. Refer to 

AV-126, "Component Inspection"

.

Is the inspection result normal?

YES

>> INSPECTION END

NO

>> Replace steering switch. Refer to 

AV-148, "Exploded View"

.

NAVI control unit

Spiral cable

Continuity

Connector

Terminal

Connector

Terminal

M107

16

M33

31

Existed

NAVI control unit

Ground

Continuity

Connector

Terminal

M107

16

Not existed

Probe

Reference value

(Approx.)

(+)

(

)

NAVI control unit

Connector

Terminal

Connector

Terminal

M107

16

M107

15

5.0 V

Revision: 2013 October

2014 JUKE

AV-126

< DTC/CIRCUIT DIAGNOSIS >

[AUDIO WITH NAVIGATION]

STEERING SWITCH SIGNAL B CIRCUIT

Component Inspection

INFOID:0000000009752108

Measure the resistance between the steering switch connector.

Standard

JSNIA2808GB

Steering switch

Condition

Resistance 

(Approx.) 

Terminal

Terminal

14

17

  

switch 

ON

709 – 737

SEEK DOWN switch 
ON

315 – 327

SEEK UP switch ON

119 – 123

SOURCE switch ON

0

15

 switch ON

315 – 327

VOL UP switch ON

119 – 123

VOL DOWN switch ON

0

Revision: 2013 October

2014 JUKE

AV

STEERING SWITCH GROUND CIRCUIT

AV-127

< DTC/CIRCUIT DIAGNOSIS >

[AUDIO WITH NAVIGATION]

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STEERING SWITCH GROUND CIRCUIT

Description

INFOID:0000000009752109

Transmits the steering switch signal to NAVI control unit.

Diagnosis Procedure

INFOID:0000000009752110

1.

CHECK STEERING SWITCH SIGNAL GROUND CIRCUIT

1.

Disconnect NAVI control unit connector and spiral cable connector. 

2.

Check continuity between NAVI control unit harness connector and spiral cable harness connector.

Is the inspection result normal?

YES

>> GO TO 2.

NO

>> Repair harness or connector.

2.

CHECK SPIRAL CABLE

Check spiral cable. 

Is the inspection result normal?

YES

>> GO TO 3.

NO

>> Replace spiral cable. Refer to 

SR-14, "Exploded View"

.

3.

CHECK GROUND CIRCUIT

1.

Connect NAVI control unit connector.

2.

Check continuity between NAVI control unit harness connector and ground.

Is the inspection result normal?

YES

>> GO TO 4.

NO

>> Replace NAVI control unit. Refer to 

AV-139, "Removal and Installation"

.

4.

CHECK STEERING SWITCH

1.

Turn ignition switch OFF.

2.

Check steering switch. Refer to 

AV-127, "Component Inspection"

.

Is the inspection result normal?

YES

>> INSPECTION END

NO

>> Replace steering switch. Refer to 

AV-148, "Exploded View"

.

Component Inspection

INFOID:0000000009752111

Measure the resistance between the steering switch connector.

NAVI control unit

Spiral cable

Continuity

Connector

Terminal

Connector

Terminal

M107

15

M33

33

Existed

NAVI control unit

Ground

Continuity

Connector

Terminal

M107

15

Existed

JSNIA2808GB

Revision: 2013 October

2014 JUKE

AV-128

< DTC/CIRCUIT DIAGNOSIS >

[AUDIO WITH NAVIGATION]

STEERING SWITCH GROUND CIRCUIT

Standard

Steering switch

Condition

Resistance 

(Approx.) 

Terminal

Terminal

14

17

  

switch 

ON

709 – 737

SEEK DOWN switch 
ON

315 – 327

SEEK UP switch ON

119 – 123

SOURCE switch ON

0

15

 switch ON

315 – 327

VOL UP switch ON

119 – 123

VOL DOWN switch ON

0

Revision: 2013 October

2014 JUKE

AV

NAVIGATION SYSTEM

AV-129

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

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SYMPTOM DIAGNOSIS

NAVIGATION SYSTEM

Symptom Table

INFOID:0000000009752112

RELATED TO NAVIGATION

NOTE:
Combined part of AV switch and NAVI control unit.

RELATED TO AUDIO

Symptoms

Check items

Probable malfunction location / Action 

to take

Display does not turn ON.

All switches cannot be operated.

NAVI control unit power supply and 
ground circuit.
Refer to 

AV-115, "NAVI CONTROL 

UNIT : Diagnosis Procedure"

.

All switches can be operated.

NAVI control unit

All switches cannot be operat-
ed.

Display does not turn ON.

NAVI control unit power supply and 
ground circuit.
Refer to 

AV-115, "NAVI CONTROL 

UNIT : Diagnosis Procedure"

.

Display turn ON.

NAVI control unit

Only specified switch cannot be 
operated.

NAVI  control  unit

Map screen is not displayed.
(RGB image other than map is 
normal.)

• Check that the map 

SD-card is in the 
SD-card slot.

• Check “SD Card Ac-

cess” in “SERVICE 
SYSTEM SELF 
TEST”, “SERVICE 
MENU”. 

“OK” is displayed for “SD 
Card Access”.

Map SD-card

“OK” is not displayed for “SD 
Card Access”.

• NAVI control unit
• Map  SD-card

Voice guidance is not heard.

Audio sound is normal.

NAVI control unit

Display does not dim.

Check “Illumination 
Signal” in “SERVICE 
SYSTEM STATUS”, 
“SERVICE MENU”. 

“Illumination Signal” reaches 
100% when the lighting 
switch is ON.

NAVI control unit

“Illumination Signal” does 
not reach 100% when the 
lighting switch is ON.

Illumination control signal circuit

Vehicle icon does not move.

Check “Speed Signal” 
in “SERVICE SYS-
TEM STATUS”, “SER-
VICE MENU”. 

A value of “Speed Signal” 
changes according to vehi-
cle speeds.

NAVI control unit

A value of “Speed Signal” 
does not change according 
to vehicle speeds.

Vehicle speed signal circuit

Map matching is not complete
GPS icon is not displayed

Check “GPS Antenna” 
in “SERVICE SYS-
TEM SELF TEST”, 
“SERVICE MENU”. 

“Connected” is displayed for 
“GPS Antenna”.

NAVI control unit

“Connected” is not displayed 
for “GPS Antenna”.

GPS antenna

Traffic information (XM Traffic) 
is not received.

Check “XM Antenna” 
in “SERVICE SYS-
TEM SELF TEST”, 
“SERVICE MENU”. 

“Detected” is displayed for 
“XM Antenna”.

NAVI control unit

“Detected” is not displayed 
for “XM Antenna”.

• Antenna base
• Antenna feeder

Revision: 2013 October

2014 JUKE

AV-130

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

NAVIGATION SYSTEM

RELATED TO USB

NOTE:
Check that there is no malfunction of USB equipment main body before performing a diagnosis.

Symptoms

Check items

Probable malfunction location

No sound comes out or the lev-
el of the sound is low.

No sound from all speakers.

NAVI control unit power supply and ground circuits mal-
function. Refer to 

AV-115, "NAVI CONTROL UNIT : Diag-

nosis Procedure"

.

Sound is not heard from woofer.

• Woofer power supply and ground circuit malfunction.
• Sound signal (woofer) circuit malfunction.
• Woofer amp. ON signal circuit malfunction.

Only a certain speaker (front right, front 
left, rear right, or rear left, etc.) does not 
output sound.

• Poor connector connection of speaker.
• Sound signal circuit malfunction between NAVI control 

unit and speaker.

• Malfunction in speaker.
• Malfunction in NAVI control unit.

Noise is mixed with audio. 

Noise comes out from all speakers.

Malfunction in NAVI control unit.

Noise comes out only from a certain 
speaker (front right, front left, rear right, or 
rear left, etc.).

• Poor connector connection of speaker.
• Sound signal circuit malfunction between NAVI control 

unit and speaker.

• Malfunction in speaker.
• Poor installation of speaker (e.g. backlash and loose-

ness)

• Malfunction in NAVI control unit.

Noise is mixed with radio only (when the 
car hits a bump or while driving over bad 
roads).

• Poor connector connection of antenna or antenna feed-

er.

• Loose antenna base mounting nut. Refer to 

AV-144, 

"Exploded View"

.

Radio is not received or poor 
reception.

• Other audio sounds are normal.
• Any radio cannot be received or poor 

reception is caused even after moving 
to a service area with good reception 
(e.g. a place with clear view and no ob-
stacles generating external noises). 

• Antenna amp. ON signal circuit malfunction.
• Poor connector connection of antenna or antenna feed-

er. 

• Loose antenna base mounting nut. Refer to 

AV-144, 

"Exploded View"

.

Speed sensitive volume sys-
tem does not work.

Check “Speed Sig-
nal” in “SERVICE 
SYSTEM STATUS”, 
“SERVICE MENU”.

A value of “Speed 
Signal” changes 
according to vehi-
cle speeds.

Malfunction in NAVI control unit.

A value of “Speed 
Signal” does not 
change according 
to vehicle speeds.

Vehicle speed signal circuit

Traffic information (XM Traffic) 
is not received.

Check “XM Anten-
na” in “SERVICE 
SYSTEM SELF 
TEST”, “SERVICE 
MENU”. 

“Detected” is dis-
played for “XM An-
tenna”.

Malfunction in NAVI control unit.

“Detected” is not 
displayed for “XM 
Antenna”.

• Poor continuity in antenna feeder. 
• Poor connector connection of antenna or antenna feed-

er.

• Loose satellite radio antenna mounting nut.

Refer to 

AV-144, "Exploded View"

.

Symptoms

Check items

Probable malfunction location / Action 

to take

iPod

®

 or USB memory can not 

be recognized.

With iPod

®

 or USB 

memory Connected, 
check “USB Device” in 
“SERVICE STATUS”, 
“SERVICE MENU”. 

iPod

®

 or USB memory name 

is displayed for “USB De-
vice”.

• USB and AUX harness
• USB connector and AUX jack
• NAVI control unit

“Removed” is displayed for 
“USB Device”.

• USB and AUX harness
• USB connector and AUX jack

Revision: 2013 October

2014 JUKE

AV

NAVIGATION SYSTEM

AV-131

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

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iPod

®

 is a trademark of Apple inc., registered in the U.S. and other countries.

RELATED TO AUXILIARY INPUT

NOTE:
Check that there is no malfunction of AUX equipment main body before performing a diagnosis.

RELATED TO STEERING SWITCH

RELATED TO CAMERA

Symptoms

Check items

Probable malfunction location

No voice sound is heard when 
AUX mode is selected.

Voice sound is heard when other modes 
are selected.

• USB and AUX harness
• USB connector and AUX jack

Symptoms

Possible malfunction location / Action to take

All steering switches are not operated.

Steering switch signal ground circuit.
Refer to 

AV-127, "Diagnosis Procedure"

.

Only specified switch cannot be operated.

Steering switch

 

”, “SEEK UP”, “SEEK DOWN” and “SOURCE” switch-

es are not operated.

Steering switch signal A circuit.
Refer to 

AV-123, "Diagnosis Procedure"

”, “VOL UP” and “VOL DOWN” switches are not operated.

Steering switch signal B circuit.
Refer to 

AV-125, "Diagnosis Procedure"

.

The steering switch operates improperly.
(The above phenomena excluded.)

• EQ1  circuit
• EQ3  circuit

Symptoms

Check items

Probable malfunction location / Action 

to take

Camera image is not shown. 

The guide line display is normal. 

• Rear view camera image signal cir-

cuit

• Rear view camera power supply and 

ground circuits

Refer to 

AV-120, "Diagnosis Proce-

dure"

.

The screen is not switched to 
camera image. 

Check “Direction Sig-
nal” in “SERVICE 
SYSTEM STATUS”, 
“SERVICE MENU”. 

“Reverse” is displayed for 
“Direction Signal” when the 
shift lever is in R.

NAVI control unit

“Reverse” is not displayed 
for “Direction Signal” when 
the shift lever is in R.

Reverse signal circuit

The guide line display is mal-
functioning. 

EQ1  circuit

Revision: 2013 October

2014 JUKE

AV-132

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

HANDS-FREE PHONE SYMPTOMS

HANDS-FREE PHONE SYMPTOMS

Symptom Table

INFOID:0000000009752113

RELATED TO HANDS-FREE PHONE

• Before performing diagnosis, confirm that the cellular phone being used by the customer is compatible with

the vehicle.

• It is possible that a malfunction is occurring due to a version change of the phone even though the phone is

a compatible type. This can be confirmed by changing the cellular phone to another compatible type, and
checking that it operates normally. It is important to determine whether the cause of the malfunction is the
vehicle or the cellular phone.

Check Compatibility

1.

Make sure the customer's Bluetooth

®

 related concern is understood.

2.

Verify the customer's concern.
NOTE:
The customer's phone may be required, depending upon their concern.

3.

Write down the customer's phone brand, model, and service provider.
NOTE:
It is necessary to know the service provider. On occasion, a given phone may be on the approved list with
one provider, but may not be on the approved list with other providers.

4.

Go to “www.nissanusa.com/bluetooth/”.

a.

Using the website's search engine, find out if the customer's phone is on the approved list.

b.

If the customer's phone is NOT on the approved list:
Stop diagnosis here. The customer needs to obtain a Bluetooth

®

 phone that is on the approved list before

any further action.

c.

If the feature related to the customer's concern shows as “N” (not compatible):
Stop diagnosis here. If the customer still wants the feature to function, they will need to get an approved
phone showing the feature as “Y” (compatible) in the “Basic Features” list.

d.

If the feature related to the customer's concern shows as “Y” (compatible):
Perform diagnosis as per the following table.

RELATED TO STEERING SWITCH

Symptoms

Check items

Possible malfunction location/Action to take

Does not recognize cellular 
phone connection.

Repeat the registration of cellular phone.

TEL adapter unit

Hands-free phone cannot be 
established.

• TEL adapter unit power supply and ground circuit.

Refer to 

AV-115, "TEL ADAPTER UNIT : Diagnosis 

Procedure"

.

• Control signal circuit

Refer to 

AV-119, "Diagnosis Procedure"

.

• AV communication circuit between NAVI control unit 

and TEL adapter unit. 

The other party's voice cannot 
be heard by hands-free phone.

Audio system sound is normal.

Sound signal (TEL voice, TEL guidance) circuit

Audio system sound does not sound.

Refer to 

AV-129, "Symptom Table"

.

Originating sound is not heard 
by the other party with hands-
free phone communication.

Voice recognition function is normal.

TEL adapter unit

Voice recognition function does not work.

Microphone signal circuit.
Refer to 

AV-117, "Diagnosis Procedure"

.

Symptoms

Possible malfunction location / Action to take

All steering switches are not operated.

Steering switch signal ground circuit.
 Refer to 

AV-127, "Diagnosis Procedure"

.

Only specified switch cannot be operated.

Replace steering switch.
Refer to 

AV-148, "Exploded View"

.

Revision: 2013 October

2014 JUKE

AV

HANDS-FREE PHONE SYMPTOMS

AV-133

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

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”, “SEEK UP”, “SEEK DOWN” and “SOURCE” 

switches are not operated.

Steering switch signal A circuit.
Refer to 

AV-123, "Diagnosis Procedure"

.

”, “VOL UP” and “VOL DOWN” switches are not oper-

ated.

Steering switch signal B circuit.
Refer to 

AV-125, "Diagnosis Procedure"

.

The steering switch operates improperly.
(The above phenomena excluded.)

• EQ1  circuit
• EQ3  circuit

Symptoms

Possible malfunction location / Action to take

Revision: 2013 October

2014 JUKE

AV-134

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

NORMAL OPERATING CONDITION

NORMAL OPERATING CONDITION

Description

INFOID:0000000009752114

NOTE:
For Navigation system operation information, refer to Navigation system Owner's Manual.

BASIC OPERATIONS

NOTE:
Locations stored in the Address Book and other memory functions may be lost if the vehicle's battery is dis-
connected or becomes discharged. If this occurs, service the vehicle's battery as necessary and re-enter the
information in the Address Book. 

RELATED TO AUDIO

• The majority of the audio malfunctions are the result of outside causes (bad CD/cassette, electromagnetic

interference, etc.). Check the symptoms below to diagnose the malfunction.

• The vehicle itself can be a source of noise if noise prevention parts or electrical equipment is malfunctioning.

Check if noise is caused and/or changed by engine speed, ignition switch turned to each position, and oper-
ation of each piece of electrical equipment, and then determine the cause.

NOTE:
• CD-R is not guaranteed to play because they can contain compressed audio (MP3, WMA) or could be incor-

rectly mastered by the customer on a computer.

• Check if the CDs carry the Compact Disc Logo. If not, the disc is not mastered to the “red book” Compact

Disc Standard and may not play.

Symptom

Possible cause

Possible solution

No image is displayed.

The brightness is at the lowest setting.

Adjust the brightness of the display.

The display is turned off.

Press “

-” to turn on the display.

No voice guidance is available or 
the volume is too high or too low.

The volume is not set correctly, or it is turned off.

Adjust the voice guidance volume level.

No map is displayed on the screen.

The map SD-card is not inserted.

Insert the map SD-card correctly.

A screen other than map screen is displayed.

Press “MAP”.

The screen is too dim. The move-
ment is slow.

The temperature in the interior of the vehicle is low. 

Wait until the interior of the vehicle has 
warmed up.

Some pixels in the display are dark-
er or brighter than others.

This condition is an inherent characteristic of liquid 
crystal displays.

This is not a malfunction.

Some menu items cannot be se-
lected.

Some menu items become unavailable while the ve-
hicle is driven.

Park the vehicle in a safe location, and 
then operate the navigation system.

Symptom

Cause and Counter measure

Cannot play

Check if the CD was inserted correctly.

Check if the CD is scratched or dirty.

Check if there is condensation inside the player, and if there is, wait until the condensation is gone 
(about 1 hour) before using the player.

If there is a temperature increase error, the player will play correctly after it returns to the normal 
temperature. 

If there is a mixture of music CD files (CD-DA data) and MP3/WMA files on a CD, only the music 
CD files (CD-DA data) will be played. 

Files with extensions other than “.MP3”, “.WMA”, “.mp3”, or “.wma” cannot be played. In addition, 
the character codes and number of characters for folder names and file names should be in com-
pliance with the specifications.

Check if the disc or the file is generated in an irregular format, This may occur depending on the 
variation or the setting of MP3/WMA writing applications or other text editing applications.

Check if the finalization process, such as session close and disc close, is done for the CD.

Check if the CD is protected by copyright.

Revision: 2013 October

2014 JUKE

AV

NORMAL OPERATING CONDITION

AV-135

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

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Noise resulting from variations in field strength, such as fading noise and multi-path noise, or external noise from trains and other
sources, is not a malfunction.

NOTE:

• Fading noise: This noise occurs because of variations in the field strength in a narrow range due to mountains or buildings blocking

the signal.

• Multi-path noise: This noise results from a time difference between the broadcast waves directly from the station arriving at the

antenna and the waves reflected by mountains or buildings.

MAP SD-CARD 

RELATED TO ROUTE CALCULATION AND VISUAL GUIDANCE

Poor sound quality

Check if the CD is scratched or dirty.

It takes a relatively long time before 
the music starts playing.

If there are many folder or file levels on the MP3/WMA CD, or if it is a multisession disc, some 
time may be required before the music starts playing.

Music cuts off or skips

The writing software and hardware combination might not match, or the writing speed, writing 
depth, writing width might not match the specifications. Try using the slowest writing speed. 

Skipping with high bit rate files

Skipping may occur with large quantities if data such as for high bit rate data.

Move immediately to the next song 
when playing

When a non-MP3/WMA file has been given an extension of “.MP3”, “.WMA”, “.mp3” or “.wma”, or 
when play is prohibited by copyright protection, the player will skip to the next song.

The songs do not play back in the 
desired order.

The playback order is the order in which the files were written by the software, so the files might 
not play in the desired order.

Poor reception only from a certain 
radio broadcast station.

Check incoming radio wave signal strength of applicable broadcast station.

Buzz/rattle sound from speaker

The majority of rattle sounds are not indicative of an issue with the speaker, usually something 
nearby the speaker is causing the rattle.

Symptom

Cause and Counter measure

Symptom

Possible cause

Possible solution

The message “Error” ap-
pears.

The SD-card is not recognized by the system.

Check the map SD-card data. Files can be lost.

If you see any damage, replace the map SD-
card.

Symptom

Possible cause

Possible solution

Route information is not dis-
played.

Route calculation has not yet been performed.

Set the destination and perform route 
calculation.

You are not driving on the suggested route.

Drive on the suggested route.

Route guidance is cancelled.

Turn on the route guidance.

The auto reroute calculation (or 
detour calculation) suggests 
the same route as the one pre-
viously suggested.

Route calculations took priority conditions into consider-
ation, but the same route was calculated.

This is not a malfunction.

The suggested route is not dis-
played.

Roads near the destination cannot be calculated.

Reset the destination to a main or or-
dinary road, and recalculate the route.

The starting point and destination are too close.

Set a more distant destination.

The starting point and destination are too far away.

Divide your trip by selecting one or two 
intermediate destinations, and per-
form a global route calculation based 
on multiple route calculations.

An indirect route is suggested.

If there are restrictions (such as one-way streets) on roads 
close to the starting point or destination, the system may 
suggest an indirect route.

Adjust the location of the starting point 
or destination.

The system may suggest an indirect route because route 
calculation does not take into consideration some areas 
such as narrow streets. 

Reset the destination to a main or or-
dinary road, and recalculate the route.

Revision: 2013 October

2014 JUKE

AV-136

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

NORMAL OPERATING CONDITION

RELATED TO VEHICLE ICON

RELATED TO VOICE GUIDANCE

RELATED TO TRAFFIC INFORMATION

The landmark information does 
not correspond to the actual in-
formation.

This may be caused by insufficient or incorrect data on the 
map SD-card.

Updated information will be included 
in the next version of the map SD-
card.

The suggested route does not 
exactly connect to the starting 
point, waypoints, or destina-
tion.

There is no data for route calculation closes to these loca-
tions.

Set the starting point, waypoints and 
destination on a main road, and per-
form route calculation. 

Symptom

Possible cause

Possible solution

Symptom

Possible cause

Possible solution

Names of roads and locations differ 
between 2D and 3D view.

This is because the quantity of the displayed in-
formation is reduced so that the screen does 
not become difficult to read. There is also a 
chance that the names of roads or locations 
may be displayed several times, and that the 
names appearing on the screen may be differ-
ent because of a processing procedure.

This is not a malfunction.

The vehicle icon is not displayed in 
the correct position.

The vehicle was transported after the ignition 
switch was pressed off, for example, by a ferry 
or car transporter.

Drive the vehicle for a while on a road where 
GPS signals can be received.

The position and direction of the vehicle icon 
may be incorrect depending on the driving en-
vironments and the levels of positioning accu-
racy of the navigation system.

This is not a malfunction. Drive the vehicle for 
a while to automatically correct the position 
and direction of the vehicle icon.

When the vehicle is travelling on a 
new road, the vehicle icon is located 
on another nearby road.

The system automatically places the vehicle 
icon on the nearest available road, because the 
new road is not stored in the map data.

Updated road information will be included in 
the next version of the map SD-card.

The screen does not switch to the 
night screen even after turning on 
the headlights.

The daytime screen was set the last time the 
headlights were turned on.

Set the screen to the night screen mode using 
<Day/Night> when you turn on the headlights.

The map does not scroll even when 
the vehicle is moving.

The current location map screen is not dis-
played.

Press “MAP”.

The vehicle icon is not displayed. 

The current location map screen is not dis-
played.

Press “MAP”.

The location of the vehicle icon is 
misaligned from the actual position.

When using tire chains or replacing the tires, 
speed calculations based on the speed sensor 
may be incorrect.

Drive the vehicle for a while [at approximately 
30 km/h (19 MPH) for about 30 minutes] to 
automatically correct the vehicle icon posi-
tion.

The map data has an error or is incomplete (the 
vehicle icon position is always misaligned in the 
same area).

Updated road information will be included in 
the next version of the map SD-card.

Symptom

Possible cause

Possible solution

Voice guidance is not available

In some cases, voice guidance is not available even 
when the vehicle should make a turn.

This is not a malfunction.

The vehicle has deviated from the suggested route.

Go back to the suggested route or request 
route calculation again

Voice guide is set to off.

Turn voice guidance ON.

Route guidance is set to off.

Route guidance is set to ON.

The guidance contact does not 
correspond to the actual condi-
tion. 

The contact of voice guidance may vary, depending on 
the types of intersections at which turn are made.

Follow all traffic rules and regulations.

Revision: 2013 October

2014 JUKE

AV

NORMAL OPERATING CONDITION

AV-137

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

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RELATED TO TELEPHONE

RELATED TO HANDS-FREE PHONE

Symptom

Possible cause

Possible solution

The traffic information is 
not displayed

The traffic information is not set to on.

Set the traffic information to on.

You are in an area where traffic information is not avail-
able

Scroll to an area where traffic information is avail-
able

You have not subscribed to XM NavTraffic or, your sub-
scription to XM NavTraffic has expired.

Check your subscription status of XM NavTraffic.

The map scale is set at a level where the display of icons 
is impossible.

Check that the map scale is set at a level in which 
the display of icons is possible. 

With the automatic de-
tour route search ON, 
no detour route is set to 
avoid congested areas.

There is no faster route compared to the current route, 
based on the road network and traffic information.

The automatic detour search is not intended for 
avoiding traffic jams. It searches for the fasted 
rote taking into consideration such things as traffic 
jams.

The route does not 
avoid road section with 
traffic information stat-
ing it is closed due to 
road construction.

The navigation system is designed not to avoid this 
event because the actual period of closure may differ 
from the declared roadwork period. 

Observe the actual road condition and follow the 
instructions on road for detour when necessary. If 
the road closure is for certain, use detour function 
and set the detour distance to avoid the closed 
road section.

Traffic information dis-
played differs from in-
formation from other 
media (e.g. radio).

Other media may use different information sources.

Observe the actual road conditions and regula-
tions. Always observe safe driving practices and 
follow all traffic regulations.

Symptoms

Cause and Counter measure

System fails to interpret the com-
mand correctly.

1. Ensure that the command format is valid.

2. Ensure that the command is spoken after the tone.

3. Speak clearly without pausing between words and at a level appropriate to the ambient noise 
level in the vehicle.

4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster 
on).
NOTE:
 If it is too noisy to use the phone, it is likely that the voice commands will not be recognized.

5. If more than one command was said at a time, try saying the commands separately.

6. If the system consistently fails to recognize commands, the voice training procedure should be 
carried out to improve the recognition response for the speaker.
Refer to 

AV-92, "On Board Diagnosis Function"

.

The system consistently selects 
the wrong entry from the phone 
book.

1. Ensure that the phone book entry name requested matches what was originally stored. This 
can be confirmed by using the “List Names” command.

2. Replace one of the names being confused with a new name.

Revision: 2013 October

2014 JUKE

AV-138

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

NORMAL OPERATING CONDITION

Symptom

Cause and Counter measure

Does not recognize cellular phone connection. (No connection is 
displayed on the display at the guide.)

Some Bluetooth

®

 enabled cellular phones may not be recognized 

by the in-vehicle phone module. Refer to “RELATED TO HANDS-
FREE PHONE (Check Compatibility)” of HANDS-FREE PHONE 
SYMPTOMS.

Cannot use hands-free phone

Customer will not be able to use a hands-free phone under the fol-
lowing conditions.
• The vehicle is outside of the telephone service area.
• The vehicle is in an area where it is difficult to receive radio 

waves; such as in a tunnel, in an underground parking garage, 
near a tall building or in a mountainous area.

• The cellular phone is locked to prevent it from being dialed.
NOTE:

While a cellular phone is connected through the Bluetooth

®

 wire-

less connection, the battery power of the cellular phone may dis-

charge quicker than usual. The Bluetooth

®

 Hands-Free Phone 

System cannot charge cellular phones.

The other party's voice cannot be heard by hands-free phone.

When the radio wave condition is not ideal or ambient sound is too 
loud, it may be difficult to hear the other person's voice during a 
call.

Poor sound quality

Do not place the cellular phone in an area surrounded by metal or 
far away from the in-vehicle phone module to prevent tone quality 
degradation and wireless connection disruption.

Revision: 2013 October

2014 JUKE

AV

NAVI CONTROL UNIT

AV-139

< REMOVAL AND INSTALLATION >

[AUDIO WITH NAVIGATION]

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REMOVAL AND INSTALLATION

NAVI CONTROL UNIT

Removal and Installation

INFOID:0000000009752115

REMOVAL

1.

Remove cluster lid C. Refer to 

IP-12, "Exploded View"

.

2.

Remove NAVI control unit screws.

3.

Disconnect NAVI control unit connectors to remove NAVI control unit and brackets as a single unit.

4.

Remove brackets screws to remove NAVI control unit.

INSTALLATION

Install in the reverse order of removal.

Revision: 2013 October

2014 JUKE

AV-140

< REMOVAL AND INSTALLATION >

[AUDIO WITH NAVIGATION]

FRONT DOOR SPEAKER

FRONT DOOR SPEAKER

Removal and Installation

INFOID:0000000009752116

REMOVAL

1.

Remove front door finisher. Refer to 

INT-13, "Exploded View"

.

2.

Remove front door speaker screws, then disconnect front door speaker connector and remove front door
speaker.

INSTALLATION

Install in the reverse order of removal.

Revision: 2013 October

2014 JUKE

 

 

 

 

 

 

 

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