Nissan Juke (2012 year). Service Repair Manual - part 151

INT-6

< SYMPTOM DIAGNOSIS >

SQUEAK AND RATTLE TROUBLE DIAGNOSES

SYMPTOM DIAGNOSIS

SQUEAK AND RATTLE TROUBLE DIAGNOSES

Work Flow

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CUSTOMER INTERVIEW

Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any
customer comments. Refer to 

INT-10, "Diagnostic Worksheet"

. This information is necessary to duplicate the

conditions that exist when the noise occurs.
• The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain

all the facts and conditions that exist when the noise occurs (or does not occur).

• If there is more than one noise in the vehicle, perform a diagnosis and repair the noise that the customer is

concerned about. This can be accomplished by performing a test drive with the customer.

• After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics

are provided so that the customer, service adviser, and technician use the same language when describing
the noise.

• Squeak – (Like tennis shoes on a clean floor)

Squeak characteristics include the light contact / fast movement / brought on by road conditions / hard sur-
faces = high-pitched noise / softer surfaces = low-pitched noises / edge to surface = chirping

• Creak – (Like walking on an old wooden floor)

Creak characteristics include firm contact / slow movement/twisting with a rotational movement / pitch
dependent on materials / often brought on by activity.

• Rattle – (Like shaking a baby rattle)

Rattle characteristics include fast repeated contact / vibration or similar movement / loose parts/missing clip
or fastener / incorrect clearance.

• Knock – (Like a knock on a door)

Knock characteristics include hollow sounds / sometimes repeating / often brought on by driver action.

• Tick – (Like a clock second hand)

Tick characteristics include gentle contacting of light materials / loose components / can be caused by driver
action or road conditions.

• Thump – (Heavy, muffled knock noise)

Thump characteristics include softer knock / dull sounds often brought on by activity.

• Buzz – (Like a bumblebee)

Buzz characteristics include high frequency rattle / firm contact.

• Often the degree of acceptable noise level varies depending upon the person. A noise that a technician may

judge as acceptable may be very irritating to a customer.

• Weather conditions, especially humidity and temperature, may have a great effect on noise level.

DUPLICATE THE NOISE AND TEST DRIVE

SBT842

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If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or location of the noise. This information can be used to
duplicate the same conditions when the repair is reconfirmed.
If the noise can be duplicated easily during the test drive, do the following with the vehicle stopped to help
identify the source of the noise.
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-clutch on M/T models, drive position on A/T models).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
• Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
• If it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the

vehicle body.

CHECK RELATED SERVICE BULLETINS

After verifying the customer concern or symptom, check ASIST for Technical Service Bulletins (TSBs) related
to the concern or symptom.
If a TSB relates to the symptom, follow the procedure to repair the noise.

LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE

1.

Narrow down the noise to a general area. To help pinpoint the source of the noise, use a listening tool
(Chassis ear: J-39570, engine ear, and mechanics stethoscope).

2.

Narrow down the noise to a more specific area and identify the cause of the noise by:

• Removing the component(s) in the area(s) that is / are suspected to be the cause of the noise.

Do not use too much force when removing clips and fasteners, otherwise clips and fasteners can be broken
or lost during the repair, creating a new noise.

• Tapping or pushing/pulling the component(s) that is / are suspected to be the cause of the noise.

Do not tap or push/pull the component(s) with excessive force, otherwise the noise is eliminated only tempo-
rarily.

• Feeling for a vibration by hand by touching the component(s) that is / are suspected to be the cause of the

noise.

• Placing a piece of paper between components that are suspected to be the cause of the noise.
• Looking for loose components and contact marks.

Refer to 

INT-8, "Inspection Procedure"

.

REPAIR THE CAUSE

• If the cause is a loose component, tighten the component securely.
• If the cause is insufficient clearance between components:
- Separate components by repositioning or loosening and retightening the components, if possible.
- Insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape, or ure-

thane tape. A NISSAN Squeak and Rattle Kit (J-43980) is available through the authorized NISSAN Parts
Department.

CAUTION:

Never use excessive force as many components are constructed of plastic and may be damaged.
NOTE:
Always check with the Parts Department for the latest parts information.
The following materials are contained in the NISSAN Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
• 76268-9E005: 100

×

135 mm (3.937

×

5.315 in)

• 76884-71L01: 60

×

85 mm (2.362

×

3.346 in)

• 76884-71L02: 15

×

25 mm (0.591

×

0.984 in)

INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
• 73982-9E000: 45 mm (1.772 in) thick, 50

×

50 mm (1.969

×

1.969 in)

• 73982-50Y00: 10 mm (0.394 in) thick, 50

×

50 mm (1.969

×

1.969 in)

INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30

×

50 mm (1.181

×

1.969in)

FELT CLOTHTAPE

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SQUEAK AND RATTLE TROUBLE DIAGNOSES

Used to insulate where movement does not occur. Ideal for instrument panel applications.
• 68370-4B000: 15

×

25 mm (0.591

×

0.984 in) pad

• 68239-13E00: 5 mm (0.197 in) wide tape roll
The following materials, not found in the kit, can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
Insulates where slight movement is present. Ideal for instrument panel applications.
SILICONE GREASE
Used in place of UHMW tape that is visible or does not fit. Only lasts a few months.
SILICONE SPRAY
Used when grease cannot be applied.
DUCT TAPE
Used to eliminate movement.

CONFIRM THE REPAIR

After repair is complete, test drive the vehicle to confirm that the cause of noise is repaired by test driving the
vehicle. Operate the vehicle under the same conditions as when the noise originally occurred. Refer to the
notes on the Diagnostic Worksheet.

Inspection Procedure

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Refer to Table of Contents for specific component removal and installation information.

INSTRUMENT PANEL

Most incidents are caused by contact and movement between:

1.

The cluster lid A and instrument panel

2.

Acrylic lens and combination meter housing

3.

Instrument panel to front pillar garnish

4.

Instrument panel to windshield

5.

Instrument panel mounting pins

6.

Wiring harnesses behind the combination meter

7.

A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by
applying felt cloth tape or silicon spray (in hard to reach areas). Urethane pads can be used to insulate
wiring harness.

CAUTION:

Never use silicone spray to isolate a squeak or rattle. If the area is saturated with silicone, the
recheck of repair becomes impossible.

CENTER CONSOLE

Components to check include:

1.

Shifter assembly cover to finisher

2.

A/C control unit and cluster lid C

3.

Wiring harnesses behind audio and A/C control unit

The instrument panel repair and isolation procedures also apply to the center console.

DOORS

Check the following items:

1.

Finisher and inner panel making a slapping noise

2.

Inside handle escutcheon connection to door finisher

3.

Wiring harnesses tapping

4.

Door striker out of alignment causing a popping noise on starts and stops

Tapping, moving the components, or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. The areas can usually be insulated with felt cloth tape or insulator foam blocks from
the NISSAN Squeak and Rattle Kit (J-43980) to repair the noise.

TRUNK

Trunk noises are often caused by a loose jack or loose items put into the trunk by the customer.
In addition check for the following items:

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Trunk lid dumpers out of adjustment

2.

Trunk lid striker out of adjustment

3.

Trunk lid torsion bars knocking together

4.

A loose license plate or bracket

Most of these incidents can be repaired by adjusting, securing, or insulating the item(s) or component(s) caus-
ing the noise.

SUNROOF/HEADLINING

Noises in the sunroof / headlining area can often be traced to one of the following items:

1.

Sunroof lid, rail, linkage, or seals making a rattle or light knocking noise

2.

Sunvisor shaft shaking in the holder

3.

Front or rear windshield touching headlining and squeaking

Again, pressing on the components to stop the noise while duplicating the conditions can isolate most of these
incidents. Repairs usually consist of insulating with felt cloth tape.

SEATS

When isolating seat noise it is important to note the position the seat is in and the load placed on the seat
when the noise occurs. These conditions should be duplicated when verifying and isolating the cause of the
noise.
Causes of seat noise include:
1.

Headrest rods and holder

2.

A squeak between the seat pad cushion and frame

3.

The rear seatback lock and bracket

These noises can be isolated by moving or pressing on the suspected components while duplicating the con-
ditions under which the noise occurs. Most of these incidents can be repaired by repositioning the component
or applying urethane tape to the contact area.

UNDERHOOD

Some interior noise may be caused by components under the hood or on the engine wall. The noise is then
transmitted into the passenger compartment.
Causes of transmitted underhood noise include:

1.

Any component mounted to the engine wall

2.

Components that pass through the engine wall

3.

Engine wall mounts and connectors

4.

Loose radiator mounting pins

5.

Hood bumpers out of adjustment

6.

Hood striker out of adjustment

These noises can be difficult to isolate since they cannot be reached from the interior of the vehicle. The best
method is to secure, move, or insulate one component at a time and test drive the vehicle. Also, engine RPM
or load can be changed to isolate the noise. Repairs can usually be made by moving, adjusting, securing, or
insulating the component causing the noise.

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SQUEAK AND RATTLE TROUBLE DIAGNOSES

Diagnostic Worksheet

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SQUEAK AND RATTLE TROUBLE DIAGNOSES

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FRONT DOOR FINISHER

REMOVAL AND INSTALLATION

FRONT DOOR FINISHER

Exploded View

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Removal and Installation

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REMOVAL

CAUTION:

• When removing. always use a remover tool that is made of plastic.
• Never damage the door panel.

1.

Fully open door window.

2.

Remove pull handle.

1.

Front door panel

2.

Front door finisher

3.

Cap

4.

Pull handle

5.

Power window switch finisher

6.

Pull handle bracket

: Clip

: Pawl

: Metal clip

JMJIA4517ZZ

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1.

Remove cap in the pull handle.

2.

Remove pull handle fixing screw.

3.

Lift up the pull handle while rotating it in direction indicated
by the arrow as shown in the figure. Disengage pawls and
remove the pull handle.

3.

Remove power window switch finisher and power window switch in one body.
1.

Disengage power window switch finisher fixing pawl with a
remover tool (A).

CAUTION:

Apply protective tape (B) on the parts to protect it from
damage.

2.

Pull up power window switch finisher and power window
switch with one body and disconnect harness connector.

4.

Remove front door corner cover. Refer to 

MIR-14, "DOOR MIRROR ASSEMBLY : Removal and Installa-

tion"

.

5.

Disengage front door finisher fixing clips and metal clips with a
remover tool (A), and then remove front door finisher.

CAUTION:

Insert a remover tool between body side panel and clip and
disengage pawl.

NOTE:
Remove power window switch. Refer to 

PWC-48, "Removal and Installation"

.

INSTALLATION

Note the following item, and install in the reverse order of removal.

CAUTION:

JMJIA4518ZZ

: pawl

JMJIA4519ZZ

: Pawl

JMJIA4520ZZ

: Clip

: Metal clip

JMJIA4521ZZ

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FRONT DOOR FINISHER

When installing front door finisher, check that clips, and metal clips are securely in body panel holes,
and press them in.

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REAR DOOR FINISHER

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REAR DOOR FINISHER

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Removal and Installation

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REMOVAL

CAUTION:

• When removing, always use a remover tool that is made of plastic.
• Never damage the door panel.
1.

Fully open door window.

2.

Remove rear corner cover inner.

1.

Rear door panel

2.

Grommet

3.

Rear door corner cover inner

4.

Cap

5.

Power window switch finisher

6.

Rear door finisher

: Clip

: Pawl

: Metal clip

JMJIA4522ZZ

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REAR DOOR FINISHER

Disengage rear corner cover inner fixing pawl with a remover
tool.

3.

Remove power window switch finisher and power window switch in one body.
Pull up power window switch finisher and power window switch
with one body and disconnect harness connector.

4.

Remove rear door finisher fixing screw.

5.

Disengage rear door finisher fixing clips and metal clips with a
remover tool (A), and then remove rear door finisher.

CAUTION:

Insert a remover tool between body side panel and clip and
disengage pawl.

NOTE:
Remove power window switch. Refer to 

PWC-48, "Removal and Installation"

.

INSTALLATION

Note the following item, and install in the reverse order of removal.

CAUTION:

When installing rear door finisher, check that clips, and metal clips are securely in body panel holes,
and press them in.

: Clip

JMJIA4523ZZ

: Pawl

JMJIA4525ZZ

: Clip

: Metal clip

JMJIA4526ZZ

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BODY SIDE TRIM

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BODY SIDE TRIM

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FRONT PILLAR GARNISH

FRONT PILLAR GARNISH : Removal and Installation

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REMOVAL

CAUTION:

1.

Rear body side welt

2.

Center pillar upper garnish

3.

Front body side welt

4.

Front pillar garnish

5.

Metal clip

6.

Dash side finisher RH

7.

Harness clip

8.

Front kicking plate inner

9.

Center pillar lower garnish

10. Rear kicking plate inner

: Clip

: Pawl

: Metal clip

: Vehicle front

: Always replace after every disassembly.

JMJIA4527ZZ

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BODY SIDE TRIM

• When removing, always use a remover tool that is made of plastic.
• Never damage the body.
1.

Release front pillar garnish portion of front body side welt.

2.

Remove front pillar garnish.
1.

Disengage front pillar garnish fixing clips with a remover tool
(A).

2.

Cut clip anchor portion, and then remove front pillar garnish.

INSTALLATION

Note the following items, and install in the reverse order of removal.

CAUTION:

• Replace clip anchor with a new part after removal. Never reuse clip anchor.
• Be sure to install clip anchor to front pillar garnish before installing front pillar garnish to the vehicle

body.

• When installing clip anchor to front pillar garnish, be sure to

align the notch and then insert clip anchor.

• After installing clip anchor to front pillar garnish, check that clip anchor is engaged securely to front

pillar garnish. If clip anchor is not engaged securely, front pillar garnish may be lifted and disen-
gaged from the vehicle body.

• When installing front pillar garnish, check that clips are securely in body panel holes, and press

them in.

KICKING PLATE INNER

KICKING PLATE INNER : Removal and Installation

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REMOVAL

CAUTION:

• When removing, always use a remover tool that is made of plastic to prevent damage to the parts.
• Never damage the body.

: Clip

JMJIA7046ZZ

JMJIA5130ZZ

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FRONT KICKING PLATE INNER

1.

Disengage fixing pawls on front lower end of front kicking plate
inner using a remover tool (A).

CAUTION:

Apply protective tape (B) on the parts to protect it from
damage.

2.

Lift up toward vehicle upper and disengage fixing pawls of front
kicking plate inner starting from the front.

CAUTION:

Never lift up excessively. Otherwise, rear end of front kick-
ing plate inner may be damaged.

3.

Lift up lower rear end of front kicking plate inner while pulling it
toward vehicle inside, disengage fixing pawls of front kicking
plate inner, and then remove front kicking plate inner.

REAR KICKING PLATE INNER

1.

Remove rear seat cushion. Refer to 

SE-26, "SEAT CUSHION : Removal and Installation"

.

2.

Disengage fixing pawls on front lower end of rear kicking plate
inner using a remover tool (A).

CAUTION:

Apply protective tape (B) on the parts to protect it from
damage.

: Pawl

: Vehicle front

JMJIA6562ZZ

: Pawl

JMJIA6563ZZ

: Pawl

JMJIA6564ZZ

: Pawl

JMJIA6565ZZ

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BODY SIDE TRIM

3.

Lift up toward vehicle upper and disengage fixing pawls of rear
kicking plate inner starting from the front.

CAUTION:

Never lift up excessively. Otherwise, rear end of rear kicking
plate inner may be damaged.

4.

Using a remover tool (A), lift up lower rear end of rear kicking
plate inner while disengaging a fixing pawl on lower rear end of
rear kicking plate inner, disengage remaining fixing pawls, and
then remove rear kicking plate inner.

CAUTION:

Apply protective tape (B) on the parts to protect it from
damage.

INSATALLATION

Install in the reverse order of removal.

DASH SIDE FINISHER

DASH SIDE FINISHER : Removal and Installation

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REMOVAL

CAUTION:

Never damage the body.

1.

Remove front kicking plate inner. Refer to 

INT-18, "KICKING PLATE INNER : Removal and Installation"

.

2.

Pull back dash side finisher, and then disengage the pawls.

3.

Disconnect dash side finisher, vehicle front side, from stud bolt and remove dash side finisher.

INSTALLATION

Install in the reverse order of removal.

BODY SIDE WELT

BODY SIDE WELT : Removal and Installation

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REMOVAL

CAUTION:

• Never excessively pull body side welt.
• Never damage the body.

FRONT BODY SIDE WELT

: Pawl

JMJIA6566ZZ

: Pawl

JMJIA6567ZZ

: Pawl

JMJIA4529ZZ

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1.

Remove front kicking plate inner. Refer to 

INT-18, "KICKING PLATE INNER : Removal and Installation"

.

2.

Remove front body side welt.

REAR BODY SIDE WELT

1.

Remove rear kicking plate inner. Refer to 

INT-18, "KICKING PLATE INNER : Removal and Installation"

.

2.

Remove rear body side welt.

INSTALLATION

Install in the reverse order of removal.

CENTER PILLAR LOWER GARNISH

CENTER PILLAR LOWER GARNISH : Removal and Installation

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REMOVAL

CAUTION:

• When removing, always use a remover tool that is made of plastic.
• Never damage the body.

1.

Fully open front door and rear door.

2.

Slide front seat to the fully forward position. Tilt seatback forward.

3.

Remove Front body side welt and rear body side welt. Refer to 

INT-20, "BODY SIDE WELT : Removal

and Installation"

.

4.

Disengage center pillar lower garnish fixing clips and pawls with
a remover tool (A), and then remove center pillar lower garnish.

INSTALLATION

Note the following item, and install in the reverse order of removal.

CAUTION:

When installing center pillar lower garnish, check that clips are securely in body panel holes, and
press them in.

CENTER PILLAR UPPER GARNISH

CENTER PILLAR UPPER GARNISH : Removal and Installation

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REMOVAL

CAUTION:

• When removing, always use a remover tool that is made of plastic.
• Never damage the body.

1.

Remove center pillar lower garnish. Refer to 

INT-21, "CENTER PILLAR LOWER GARNISH : Removal

and Installation"

.

2.

Remove front seat belt shoulder anchor. Refer to 

SB-5, "SEAT BELT RETRACTOR : Removal and Instal-

lation"

.

: Clip

: Pawl

JMJIA4390ZZ

Revision: 2011 October

2012 JUKE