Nissan Juke (2016 year). Service Repair Manual - part 23

 

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Nissan Juke (2016 year). Service Repair Manual - part 23

 

 

AV-172

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

NAVIGATION SYSTEM

SYMPTOM DIAGNOSIS

NAVIGATION SYSTEM

Symptom Table

INFOID:0000000012202588

RELATED TO NAVIGATION

NOTE:

Combined part of AV switch and NAVI control unit.

Symptoms

Check items

Probable malfunction location / Action 

to take

Display does not turn ON.

All switches cannot be operated.

• NAVI control unit power supply and 

ground circuit.
Refer to 

AV-161, "NAVI CONTROL 

UNIT : Diagnosis Procedure"

.

• Disconnect the battery negative ter-

minal. Reconnect the terminal. If the 
same symptom occurs, replace NAVI 
control unit. Refer to 

AV-182, "Re-

moval and Installation"

.

All switches can be operated.

Disconnect the battery negative termi-
nal. Reconnect the terminal. If the same 
symptom occurs, replace NAVI control 
unit. Refer to 

AV-182, "Removal and In-

stallation"

.

All switches cannot be operat-
ed.

Display does not turn ON.

• NAVI control unit power supply and 

ground circuit.
Refer to 

AV-161, "NAVI CONTROL 

UNIT : Diagnosis Procedure"

.

• Disconnect the battery negative ter-

minal. Reconnect the terminal. If the 
same symptom occurs, replace NAVI 
control unit. Refer to 

AV-182, "Re-

moval and Installation"

.

Display turn ON.

Disconnect the battery negative termi-
nal. Reconnect the terminal. If the same 
symptom occurs, replace NAVI control 
unit. Refer to 

AV-182, "Removal and In-

stallation"

.

Only specified switch cannot be 
operated.

Disconnect the battery negative termi-
nal. Reconnect the terminal. If the same 
symptom occurs, replace NAVI control 
unit. Refer to 

AV-182, "Removal and In-

stallation"

.

Map screen is not displayed.
(RGB image other than map is 
normal.)

• Check that the map 

SD card is in the SD 
card slot.

• Check “SD Card Ac-

cess” in “SERVICE 
SYSTEM SELF 
TEST”, “SERVICE 
MENU”. 

“OK” is displayed for “SD 
Card Access”.

Disconnect the battery negative termi-
nal. Reconnect the terminal. If the same 
symptom occurs, replace Map SD card.

“OK” is not displayed for “SD 
Card Access”.

Disconnect the battery negative termi-
nal. Reconnect the terminal. If the same 
symptom occurs, replace NAVI control 
unit or Map SD card.

Revision: November 2015

2016 JUKE

AV

NAVIGATION SYSTEM

AV-173

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

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*: check that voice guidance is set to on in the set up menu of navigation.

*: check that the volume of voice guidance is not set to low.

RELATED TO AUDIO

RELATED TO USB

NOTE:

Voice guidance is not heard

*

Check that the map 
SD card is in the SD 
card slot.

“OK” is displayed for SD 
Card Access.

Disconnect the battery negative termi-
nal. Reconnect the terminal. If the same 
symptom occurs, replace Map SD card.

Check “SD Card Ac-
cess” in “SERVICE 
SYSTEM SELF 
TEST”, “SERVICE 
MENU”.

“OK” is not displayed for SD 
Card Access.

Disconnect the battery negative termi-
nal. Reconnect the terminal. If the same 
symptom occurs, replace NAVI control 
unit. Refer to 

AV-182, "Removal and In-

stallation"

.

Display does not dim.

Check “Illumination 
Signal” in “SERVICE 
SYSTEM STATUS”, 
“SERVICE MENU”. 

“Illumination Signal” reaches 
100% when the lighting 
switch is ON.

Disconnect the battery negative termi-
nal. Reconnect the terminal. If the same 
symptom occurs, replace NAVI control 
unit. Refer to 

AV-182, "Removal and In-

stallation"

.

“Illumination Signal” does 
not reach 100% when the 
lighting switch is ON.

Illumination signal circuit

Vehicle icon does not move.

Check “Speed Signal” 
in “SERVICE SYS-
TEM STATUS”, “SER-
VICE MENU”. 

A value of “Speed Signal” 
changes according to vehi-
cle speeds.

Disconnect the battery negative termi-
nal. Reconnect the terminal. If the same 
symptom occurs, replace NAVI control 
unit or GPS antenna.

A value of “Speed Signal” 
does not change according 
to vehicle speeds.

Vehicle speed signal circuit

Symptoms

Check items

Probable malfunction location / Action 

to take

Symptoms

Check items

Probable malfunction location

No sound comes out or the lev-
el of the sound is low.

No sound from all speakers.

NAVI control unit power supply and ground circuits mal-
function. Refer to 

AV-161, "NAVI CONTROL UNIT : Diag-

nosis Procedure"

.

Only a certain speaker (front right, front 
left, rear right, or rear left) does not out-
put sound.

• Poor connector connection of speaker.
• Sound signal circuit malfunction between NAVI control 

unit and speaker.

• Malfunction in speaker.
• Malfunction in NAVI control unit.

Noise is mixed with audio. 

Noise comes out from all speaker.

Malfunction in NAVI control unit.

Noise comes out only from a certain 
speaker (front right, front left, rear right, 
or rear left).

• Poor connector connection of speaker.
• Sound signal circuit malfunction between NAVI control 

unit and speaker.

• Malfunction in speaker.
• Poor installation of speaker (e.g. backlash and loose-

ness)

• Malfunction in NAVI control unit.

Noise is mixed with radio only (when the 
car hits a bump or while driving over bad 
roads).

Poor connector connection of antenna or antenna feeder.

Radio is not received or poor 
reception.

• Other audio sounds are normal.
• Any radio cannot be received or poor 

reception is caused even after moving 
to a service area with good reception 
(e.g. a place with clear view and no ob-
stacles generating external noises). 

• Antenna amp. ON signal circuit malfunction.
• Poor connector connection of antenna or antenna feed-

er. 

Revision: November 2015

2016 JUKE

AV-174

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

NAVIGATION SYSTEM

Check that there is no malfunction of USB equipment main body before performing a diagnosis.

iPod

®

 is a trademark of Apple inc., registered in the U.S. and other countries.

RELATED TO AUXILIARY INPUT

NOTE:

Check that there is no malfunction of AUX equipment main body before performing a diagnosis.

RELATED TO CAMERA

RELATED TO STEERING SWITCH

Symptoms

Check items

Probable malfunction location / Action 

to take

iPod

®

 or USB memory can not 

be recognized.

With iPod

®

 or USB 

memory Connected, 
check “USB Device” in 
“SERVICE STATUS”, 
“SERVICE MENU”. 

iPod

®

 or USB memory name 

is displayed for “USB De-
vice”.

• USB and AUX harness
• USB connector and AUX jack
• NAVI control unit

“Removed” is displayed for 
“USB Device”.

• USB and AUX harness
• USB connector and AUX jack

Symptoms

Check items

Probable malfunction location

No voice sound is heard when 
AUX mode is selected.

Voice sound is heard when other modes 
are selected.

• USB and AUX harness
• USB connector and AUX jack

Symptoms

Check items

Probable malfunction location / Action 

to take

The screen switches when pressing 
the “CAMERA” switch or the shift po-
sition is in “R”, however, all views are 
not displayed.

Camera image signal circuit.
Refer to 

AV-165, "Diagnosis Proce-

dure"

.

It cannot be switched to rear view 
monitor even when the shift position 
is in “R”.

The front view image is normal.

Reverse signal circuit (around view 
monitor control unit).

The predictive course line display in 
front view and rear view is malfunc-
tioning.

Perform “Self Diagnostic Result” of 
“AVM” with CONSULT.
Refer to 

AV-80, "CONSULT Function"

.

• The front view screen is not dis-

played. 

• The front of Birds-Eye view 

screen is not displayed. 

• The rear view screen is not dis-

played. 

• The rear of Birds-Eye view screen 

is not displayed. 

• The front-side screen is not dis-

played. 

• The passenger side of Birds-Eye 

view screen is not displayed. 

The driver side of Birds-eye view 
screen is not displayed. 

When shift position is in other than 
“R”, the front-side and front screen 
or the Birds-Eye view and front 
screen remain displaying even if the 
vehicle speed increases. 

Revision: November 2015

2016 JUKE

AV

NAVIGATION SYSTEM

AV-175

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

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Symptoms

Possible malfunction location / Action to take

All steering switches are not operated.

Steering switch signal ground circuit. Refer to 

AV-170, "Diagnosis Pro-

cedure"

.

Only specified switch cannot be operated.

Replace steering switch. Refer to 

AV-195, "Removal and Installation"

.

“SOURCE”, “SEEK UP”, “SEEK DOWN”, and “TEL” switches 
are not operated.

Steering switch signal A circuit.
Refer to 

AV-166, "Diagnosis Procedure"

“VOL DOWN”, “VOL UP”, “TEL END” switches are not oper-
ated.

Steering switch signal B circuit.
Refer to 

AV-168, "Diagnosis Procedure"

.

Revision: November 2015

2016 JUKE

AV-176

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

HANDS-FREE PHONE SYMPTOMS

HANDS-FREE PHONE SYMPTOMS

Symptom Table

INFOID:0000000012202589

RELATED TO HANDS-FREE PHONE

RELATED TO STEERING SWITCH

Symptoms

Check items

Possible malfunction location/Action to take

Does not recognize cellular 
phone connection.

Repeat the registration of cellular phone.

NAVI control unit

Hands-free phone cannot be 
established.

NAVI control unit power supply and ground circuit.
Refer to 

AV-161, "NAVI CONTROL UNIT : Diagnosis 

Procedure"

.

The other party's voice cannot 
be heard by hands-free phone.

Audio system sound is normal.

Sound signal (TEL voice, TEL guidance) circuit

Audio system sound does not sound.

Refer to 

AV-172, "Symptom Table"

.

Symptoms

Possible malfunction location / Action to take

All steering switches are not operated.

Steering switch signal ground circuit. Refer to 

AV-170, "Diagnosis Pro-

cedure"

.

Only specified switch cannot be operated.

Replace steering switch. Refer to 

AV-195, "Removal and Installation"

.

“SOURCE”, “SEEK UP”, “SEEK DOWN”, and “TEL” switches 
are not operated.

Steering switch signal A circuit.
Refer to 

AV-166, "Diagnosis Procedure"

“VOL DOWN”, “VOL UP”, “TEL END” switches are not oper-
ated.

Steering switch signal B circuit.
Refer to 

AV-168, "Diagnosis Procedure"

.

Revision: November 2015

2016 JUKE

AV

NORMAL OPERATING CONDITION

AV-177

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

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NORMAL OPERATING CONDITION

Description

INFOID:0000000012202590

NOTE:

For Navigation system operation information, refer to Navigation system Owner's Manual.

BASIC OPERATIONS

NOTE:

Locations stored in the Address Book and other memory functions may be lost if the vehicle's battery is dis-

connected or becomes discharged. If this occurs, service the vehicle's battery as necessary and re-enter the

information in the Address Book.

RELATED TO AUDIO

• The majority of the audio malfunctions are the result of outside causes (bad CD/cassette, electromagnetic

interference, etc.). Check the symptoms below to diagnose the malfunction.

• The vehicle itself can be a source of noise if noise prevention parts or electrical equipment is malfunctioning.

Check if noise is caused and/or changed by engine speed, ignition switch turned to each position, and oper-

ation of each piece of electrical equipment, and then determine the cause.

NOTE:

• CD-R is not guaranteed to play because they can contain compressed audio (MP3, WMA) or could be incor-

rectly mastered by the customer on a computer.

• Check if the CDs carry the Compact Disc Logo. If not, the disc is not mastered to the “red book” Compact

Disc Standard and may not play.

Symptom

Possible cause

Possible solution

No image is displayed.

The brightness is at the lowest setting.

Adjust the brightness of the display.

The display is turned off.

Press “

-” to turn on the display.

No voice guidance is available or 
the volume is too high or too low.

The volume is not set correctly, or it is turned off.

Adjust the voice guidance volume level.

No map is displayed on the screen.

The map SD card is not inserted.

Insert the map SD card correctly.

A screen other than map screen is displayed.

Press “MAP”.

The screen is too dim. The move-
ment is slow.

The temperature in the interior of the vehicle is low. 

Wait until the interior of the vehicle has 
warmed up.

Some pixels in the display are dark-
er or brighter than others.

This condition is an inherent characteristic of liquid 
crystal displays.

This is not a malfunction.

Symptom

Cause and Counter measure

Cannot play

Check if the CD was inserted correctly.

Check if the CD is scratched or dirty.

Check if there is condensation inside the player, and if there is, wait until the condensation is gone 
(about 1 hour) before using the player.

If there is a temperature increase error, the player will play correctly after it returns to the normal 
temperature. 

If there is a mixture of music CD files (CD-DA data) and MP3/WMA files on a CD, only the music 
CD files (CD-DA data) will be played. 

Files with extensions other than “.MP3”, “.WMA”, “.mp3”, or “.wma” cannot be played. In addition, 
the character codes and number of characters for folder names and file names should be in com-
pliance with the specifications.

Check if the disc or the file is generated in an irregular format, This may occur depending on the 
variation or the setting of MP3/WMA writing applications or other text editing applications.

Check if the finalization process, such as session close and disc close, is done for the CD.

Check if the CD is protected by copyright.

Poor sound quality

Check if the CD is scratched or dirty.

Revision: November 2015

2016 JUKE

AV-178

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

NORMAL OPERATING CONDITION

Noise resulting from variations in field strength, such as fading noise and multi-path noise, or external noise from trains and other
sources, is not a malfunction.

NOTE:

• Fading noise: This noise occurs because of variations in the field strength in a narrow range due to mountains or buildings blocking

the signal.

• Multi-path noise: This noise results from a time difference between the broadcast waves directly from the station arriving at the

antenna and the waves reflected by mountains or buildings.

MAP SD CARD 

RELATED TO ROUTE CALCULATION AND VISUAL GUIDANCE

It takes a relatively long time before 
the music starts playing.

If there are many folder or file levels on the MP3/WMA CD, or if it is a multisession disc, some 
time may be required before the music starts playing.

Music cuts off or skips

The writing software and hardware combination might not match, or the writing speed, writing 
depth, writing width might not match the specifications. Try using the slowest writing speed. 

Skipping with high bit rate files

Skipping may occur with large quantities if data such as for high bit rate data.

Move immediately to the next song 
when playing

When a non-MP3/WMA file has been given an extension of “.MP3”, “.WMA”, “.mp3” or “.wma”, or 
when play is prohibited by copyright protection, the player will skip to the next song.

The songs do not play back in the 
desired order.

The playback order is the order in which the files were written by the software, so the files might 
not play in the desired order.

Poor reception only from a certain 
radio broadcast station.

Check incoming radio wave signal strength of applicable broadcast station.

Buzz/rattle sound from speaker

The majority of rattle sounds are not indicative of an issue with the speaker, usually something 
nearby the speaker is causing the rattle.

Symptom

Cause and Counter measure

Symptom

Possible cause

Possible solution

The message “Error” ap-
pears.

The SD card is not recognized by the system.

Check the map SD card data. Files can be lost.

If you see any damage, replace the map SD 
card.

Symptom

Possible cause

Possible solution

Route information is not dis-
played.

Route calculation has not yet been performed.

Set the destination and perform route 
calculation.

You are not driving on the suggested route.

Drive on the suggested route.

Route guidance is cancelled.

Turn on the route guidance.

The auto reroute calculation (or 
detour calculation) suggests 
the same route as the one pre-
viously suggested.

Route calculations took priority conditions into consider-
ation, but the same route was calculated.

This is not a malfunction.

The suggested route is not dis-
played.

Roads near the destination cannot be calculated.

Reset the destination to a main or or-
dinary road, and recalculate the route.

The starting point and destination are too close.

Set a more distant destination.

The starting point and destination are too far away.

Divide your trip by selecting one or two 
intermediate destinations, and per-
form a global route calculation based 
on multiple route calculations.

An indirect route is suggested.

If there are restrictions (such as one-way streets) on roads 
close to the starting point or destination, the system may 
suggest an indirect route.

Adjust the location of the starting point 
or destination.

The system may suggest an indirect route because route 
calculation does not take into consideration some areas 
such as narrow streets. 

Reset the destination to a main or or-
dinary road, and recalculate the route.

Revision: November 2015

2016 JUKE

AV

NORMAL OPERATING CONDITION

AV-179

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

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RELATED TO VEHICLE ICON

RELATED TO VOICE GUIDANCE

RELATED TO TRAFFIC INFORMATION

The landmark information does 
not correspond to the actual in-
formation.

This may be caused by insufficient or incorrect data on the 
map SD card.

Updated information will be included 
in the next version of the map SD 
card.

The suggested route does not 
exactly connect to the starting 
point, waypoints, or destina-
tion.

There is no data for route calculation closes to these loca-
tions.

Set the starting point, waypoints and 
destination on a main road, and per-
form route calculation. 

Symptom

Possible cause

Possible solution

Symptom

Possible cause

Possible solution

Names of roads and locations differ 
between 2D and 3D view.

This is because the quantity of the displayed in-
formation is reduced so that the screen does 
not become difficult to read. There is also a 
chance that the names of roads or locations 
may be displayed several times, and that the 
names appearing on the screen may be differ-
ent because of a processing procedure.

This is not a malfunction.

The vehicle icon is not displayed in 
the correct position.

The vehicle was transported after the ignition 
switch was pressed off, for example, by a ferry 
or car transporter.

Drive the vehicle for a while on a road where 
GPS signals can be received.

The position and direction of the vehicle icon 
may be incorrect depending on the driving en-
vironments and the levels of positioning accu-
racy of the navigation system.

This is not a malfunction. Drive the vehicle for 
a while to automatically correct the position 
and direction of the vehicle icon.

When the vehicle is travelling on a 
new road, the vehicle icon is located 
on another nearby road.

The system automatically places the vehicle 
icon on the nearest available road, because the 
new road is not stored in the map data.

Updated road information will be included in 
the next version of the map SD card.

The screen does not switch to the 
night screen even after turning on 
the headlights.

The daytime screen was set the last time the 
headlights were turned on.

Set the screen to the night screen mode using 
<Day/Night> when you turn on the headlights.

The map does not scroll even when 
the vehicle is moving.

The current location map screen is not dis-
played.

Press “MAP”.

The vehicle icon is not displayed. 

The current location map screen is not dis-
played.

Press “MAP”.

The location of the vehicle icon is 
misaligned from the actual position.

When using tire chains or replacing the tires, 
speed calculations based on the speed sensor 
may be incorrect.

Drive the vehicle for a while [at approximately 
30 km/h (19 MPH) for about 30 minutes] to 
automatically correct the vehicle icon posi-
tion.

The map data has an error or is incomplete (the 
vehicle icon position is always misaligned in the 
same area).

Updated road information will be included in 
the next version of the map SD card.

Symptom

Possible cause

Possible solution

Voice guidance is not available

In some cases, voice guidance is not available even 
when the vehicle should make a turn.

This is not a malfunction.

The vehicle has deviated from the suggested route.

Go back to the suggested route or request 
route calculation again

Voice guide is set to off.

Turn voice guidance ON.

Route guidance is set to off.

Route guidance is set to ON.

The guidance contact does not 
correspond to the actual condi-
tion. 

The contact of voice guidance may vary, depending on 
the types of intersections at which turn are made.

Follow all traffic rules and regulations.

Revision: November 2015

2016 JUKE

 

 

 

 

 

 

 

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