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The Importance of Complaints Curriculum Training 11 2.4 Aggressive Customers In the next session we shall examine the best ways to deal with complaints, and agree the To be able to deal with them you must first understand WHY customers are likely to Your Notes
When customers react to poor service in extreme ways, by showing more than just simple They tend to be emotional and see the problems they are having as personal to them. They may even think that they are being treated badly for personal reasons. What sort of effect do you think that a mishandled complaint can have on your customers? Your Notes
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