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The Importance of Complaints Curriculum Training 7 2. The Importance of Complaints By the end of this session you will have: customer service skills • discussed aggressive and irritable customers and the ways in which emotions can take control of situations.
2.1 The Nature of Complaints What is a complaint? Any expression of dissatisfaction by a customer, with a product or service, however small,
Why do complaints occur? What do you do that causes them?
Your Notes
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